I've taken a few cars to Durhams garage. I'm guessing he's a salesman more than a mechanic. Every…read moretime I take one to him he tries to point out things that are wrong instead of focusing on what the problem is that was stated before taking it there. He said he writes everything down so he knows what he's looking for. I think these guys are basic oil changers and fuse swapping operation. My 4 yr old can do that.... I don't recommend taking anything to Durhgarage......

We were traveling on I95 and had a mechanical breakdown - Richard accommodated us immediately with…read morehis expertise and friendly manner - we were able to resume our trip in short order. This is a class operation.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

The generator was one of the elements on the RV that had been performing very well, had done all…read morethe required maintenance of running it monthly and oil was replaced this summer so for some unknown reason at start it would backfire and die a couple of times before running normal so we decided to find an Onan authorized repair shop, who else would be qualified to work on an Onan First visit was around the middle of August. I explained the problem and they made me sign a paper explaining their procedure, there was a charge of about 315.98 for "diagnosis fee" they can spend up to two hours to diagnose the problem. So we left the RV and would pick it up when ready. After a day or two they called for us to go and pick it up. We got there early and were told that they found nothing wrong with the generator, even the mechanic came to tell me that he found nothing wrong and it had been running just fine, I could not believe it because it happened to me every time, he reassured me there was nothing wrong and because he was the expert I believed him, he said he will drive it around the front. In a way I was happy because I though it was something so minor that got fixed when disassembling and assembling it back again. I wasn't totally convinced and.. Right before driving away and still in their parking lot I went to turn the generator on and just by pure luck the nice lady that works the front office was walking by to take the next costumer and she heard all the backfiring and how the engine died. Her description to the mechanic was my best help make a point about a real problem that went unsolved. I am not sure how the diagnosis was done the first time around but they called me the next day to say that the LP Regulator needed to be replaced, a week went by and I called to find out the status. I was told they had been calling Canada and had left a message. I called Canada and found out there is only one person working in the warehouse so I called a few more times until I got to talk to the guy (if he is pulling parts sure he is not at his desk) I politely asked if he could expedite the order. About a week later I was told the part had arrived, it would be a few more days to install and solve the problem. When I went to pick it up, they drove it around the front and I was excited and did not mind paying a 993.18 for the replacement of the LP Regulator. So before driving it back home I started the generator, lo and behold, still backfires but it wont die, the explanation was maybe there is a little bit of moisture or air on the line, it will go away after a few times. Not so happy about it but I had to believe them, they are the experts. Five weeks went by and I kept turning it on about every three days only to find out it didn't improve, so I called and scheduled an appointment since I had a couple of trips in mind. When I got there they wanted me to pay for the "diagnosis fee" again 315.98 dollars to which I refused because it was the same problem. Roger came out and I started the generator in front of him so he could hear how the motor hesitates and backfires at start every time. He agreed there was a problem and he said the only way to isolate would be to connect their LP supply directly to the generator to see if it does the same thing. That should have been part of the initial diagnosis, had they done that I would not be having this "deja vu" The uncertainty of not knowing whether they would absorb any "diagnosis time" made me make a decision to not return. It is not like I am going back with a different problem. Any customer service oriented firm should take responsibility and agree to carefully asses the problem and find a solution. I never had to physically demonstrate any problem I had with a vehicle to prove that there is a problem, never. So why this place could not tell there was a real defect and come up with the real cause still baffles me. If you are a trained technician you should pick it up right away the very first time, your trained ear should catch it, mine did!. Maybe they are too busy working on fire engines from Fire Stations that have deep pockets with taxpayer money. Minus four stars for trying to swindle me with a "new" diagnosis fee, they got their training from a used car dealership in Kalamazoo, somewhere between Detroit and Chicago

The staff here is absolutely fantastic. I had a problem when the Cummings dealer in Manassas, VA…read moredid not tighten a nut on the fuel pump after they put in 6 new injectors a fuel pump and a new fuel tank for close to $20,000. My RV was extremely jerking and jumping as the connection to the fuel pump was loose. We drove to this Cummings dealership and they were real people who really wanted to help us. They sent out their best staff and figured out the problem with the fuel pump within an hour and we were on our way. If they are always like this, I would go to them in a heartbeat. They were just wonderful when we had already been through almost 6 weeks of semi-hell and they rescued us. They really talked to us as people and not as customers They were great.

Great service. I thought I knew what was wrong with our VW Passat. He showed me what was really…read morewrong and saved me over $500!

Do not use..unless you have an estimate in writing ..They take advantage of people stuck by the…read moreside of the road..We asked them if they had a piece of equipment that we needed and they said yes we are coming to "help" not a word about a price, fee or charge..Then he said that we owed him 600.00 that we did not have.. The next day when I called to complain she had the audacity to tell me that it was my fault for not asking! She knew that I didn't think that they were charging me.. Usually a business let's you know if there is a fee and how much in advance so you can decide if you can afford it...We would have said no! The women said "Honey I'm sorry that you don't understand business" I told her that charging a person without a fee being agreed on was stealing. She said "no it's business"..She was extremely rude and condescending... Definitely not my idea of how to do business or how to treat people. We only got a few miles and had to have another person help us. Tyler Quinn 252 813 3115 He is an honest man. It said that I had to give them a star...

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

Our AC compressor failed on an older car, and Sean reached out with a quote that was well below…read moreevery other estimate we received. He used his own discounts to help bring the cost down even more, which we really appreciated. He was honest, professional, and did a great job making sure our AC was blowing ice cold again. He even provided a lifetime warranty on the parts and labor and said he would come out day or night to fix it if anything went wrong. We would definitely hire Sean again for any future car maintenance needs.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.