Absolutely terrible experience! We were referred to this alteration place by another tailor who was…read morebooked up due to prom season. The women here are kind, but that's about the only good thing I can say. I honestly don't know if they're inexperienced or just have never worked with a Black woman's curves before, but not one, not two, but three of my dresses were completely botched. I also had a top altered and it came back lopsided. After the first round of alterations, the owner tried to gaslight me, saying they had only adjusted the strap for my burgundy dress (which was never the main issue). I initially asked for the sides to be taken in because the bust area was too big, but somehow, that got lost in translation. So I paid AGAIN, for all to be fixed and what I got back was even worse. Everything felt rushed, uneven, and downright sloppy. I bawled my eyes out because these dresses were meant for my birthday trip. The white dress? It was the most horrendous one, imagine the outline of Sarah Baartman on a modern-day garment. That's how distorted the shape was. Even after a third attempt, the seams were still crooked and the dress was unwearable. I'm now left dressless for my trip and out of money. If I could give this place zero stars, I would.

Dawt did the alterations for my daughter's wedding dress, my dress and my other daughter's…read morebridesmaid dress in September. Dawt is extremely professional and meticulous. The wedding dress came out perfect and the bustle stayed in place all night long. I would recommend her for any alterations, especially for important occasions.

I've been coming to Lucy's shop since I was a little girl, everyone will always recommend you to…read moreher because she really is the BEST! I got a dress tightened around armpits and waste that I was convinced nobody would be able to fix, being that it's an extra large ( im a s ) and you have to align the pattern, I also got pants hemmed by the feet and WOW. it costed me UNDER 50 bucks. For two pieces of clothing!!!! That's absolutely amazing. The prices here are so incredibly fair for the quality of her work. Always leave a good tip! She is incredibly fast and will work on your schedule if needed too. Here's a photo of the dress she altered!

Lucy is easy to work with and does an excellent job. She turns items around quickly and has not…read moremissed a committed date for items being ready. Highly recommended.

First let me say that the majority of these reviews here appear to be from disgruntled people who…read moretook the time to trash Pier Cleaners. This shop has 100's if not 1000's of satisfied clients and these reviews are definitely NOT the norm. I have used their pick-up service and have dropped off dry cleaning and they have been wonderful. I have never had an issue here and have frequented Pier Cleaners for a least ten years. It is not the closest dry cleaner to me, I live in Narragansett, but I trust them and have NEVER had a problem. I highly recommend Pier Cleaners! They are reliable and my clothes are always perfectly dry cleaned!

They completely ruined an expensive pair of slacks.The seams inside the pants were burned brown,…read morepresumably by their ironing equipment. The burn marks also showed up on the pant leg. Further, the waistband shrunk by so much that they were no longer wearable anyway.I am waiting to hear from them as the Westerly location seems to be self service. If you have valuable garments..do not bring them here!

Let's just say this place has Main Character Energy... but only if you look like you summer in…read moreMonaco. There's a very noticeable difference in how "frequent" clients -- or anyone who seems well-heeled -- are treated versus everyone else. You can feel it the second you walk in (well, after you wait to be buzzed in, because yes, the door is always locked). I brought in a dress that needed a simple one-inch adjustment. The cost? The same price as the dress itself -- and roughly double what other local tailors charge. And here's the kicker: they didn't disclose pricing until after taking measurements. Awkward isn't even the word. Between the locked-door boutique attitude, surprise pricing, and clear preference for "wealthy regulars," this shop caters to a very specific Newport crowd. If you're not in that circle, don't expect the same experience. Bottom line: if you enjoy being subtly sized up and paying luxury-boutique prices for basic alterations, this is your place. Otherwise, save your time (and money'd go literally anywhere else. I won't returning.

I felt inclined to leave a review as I'm a bit surprised by some of the other 5 star reviews. I…read morebrought a bridesmaid dress in to be tailored in August, with a two week window to have hemming done. I notified them on the phone, prior to the appointment, the timing and service requested. There was no pricing discussed or mention of it being "cash only" and requiring a deposit. At the appointment, I was a bit early, so I heard the tail-end of a gentlemen's appointment before me. He brought in a full suit to be tailored and they told him, without hesitation, that it could be done within that week. When it came to my appointment, the tone changed. After completing the quick mark-ups on the dress to see where the hemming needed to be, they acted as though two weeks was a rush! Perhaps it is, as I'm not a tailor myself, but it was a bit surprising after hearing the appointment before me. When concluding the appointment, they told me $80 cash only ($40 more than a 5 star rated tailor in Boston mind you, but perhaps this included a "rush" cost) and expected me to have a deposit. Is my deposit not the $250 dress you're holding? I think this policy needed to be a bit more clear. Also, in general, a business does not need to hold two assets to ensure payment at the completion of service, but maybe they have reason for doing so. I picked up the dress and inspected it, and saw a few hanging threads, as it looked a tad rushed (see picture). I'm not sure if it was because of it being considered a rush order, but I was a bit disappointed for the price paid. It was good enough for the wedding, so I chose not to complain. I'll give 4 stars kindly as they did complete service at the height of summer weddings and tailoring needs, but I'm not sure I'll be returning, unless in dire need!

Pat did an amazing job on my daughters dress for her 8th grade dance!!…read more She was kind , and sweet and worked well with us!! Thank you again Pat !!!

Pat was great to work with. She hemmed a dress I had for a wedding and added rouching. I also had…read moreher help me put two flags together so I had a double sided flag with very durable rivets (it lasted all season on our boat!). She communicated well and I believe she was fairly priced. It's nice to work with such personable people.

I needed to alter a suit for a wedding but I lost 30 lbs and she mentioned that it would be better…read moreto get fitted for a new one. She was right! She is very knowledgeable about what would look nice and how to have it be more versatile where the right blazer could also match with different pants and shirts for a more casual look. She even recommended to Go Macys for the sales and she was right again! James my salesman at Macys was super helpful and within a half hour, I had a great suit! Denice at Alterations Unlimited hemmed my pants and even steamed the wrinkles out for me. I highly recommend Denice at Alterations Unlimited and James at Macys suit dept. for a terrific experience and a Great suit.

We use Alterations Unlimited a few times a year and have always been extremely pleased. The…read moreproprietor is friendly and very knowledgeable about the fabrics of the clothes we have brought in for alterations, explaining carefully why "double-stretch" pants fabric requires special care in shortening the inseam (for example). The work done is excellent and turn-around times are quick. Highly recommended.

Rarely, in this day and age do you find someone who stands behind their work 100%…read more Donna does. And I stand behind her. Her craftsmanship & attention to detail is excellent. She has done everything for my family and I from hemming pants, sewing patches on leather vests to altering a dress for my sisters wedding. Recently she took two pairs of my deceased fathers jeans and made them into four keepsake pillows for me to give away as gifts. I highly recommend Donna for all your seamstress needs !

I had two cross stitched panels to be sewn into Christmas stockings. Donna exceeded my…read moreexpectations with the care and expertise she put into the project. She is currently working on another project for me, and I have all the confidence in the world that she will do a fantastic job.

This seamstress can do anything. My dog chewed the corner off a cashmere pillow and she patched for…read moreme. She gets it done quickly. Her prices are very fair considering the time it takes to do the job.

Teresa does a terrific job at a reasonable price. My items are always ready on time (often ahead of…read moreschedule). She's friendly and is a creative problem-solver who makes me feel more comfortable and confident wearing my clothing. She has hemmed, shortened, mended, and adjusted many dresses, pants, and coats for my husband, my daughter, and me.