Our flooring experience was absolutely superb! From the friendly staff inside answering our many…read moremany questions (thank you Michelle) to the installers that came out and worked diligently to have it completed within a timely manner, they were all amazing. I will recommend them every chance I get. We love the look of our floors.

They were so unprofessional. Sloppy work I had them come back to fix gaps I found (hardwood…read morefloors). I hadn't fully moved in yet but my furniture was set up. They installed Hardwood downstairs NOT upstairs. When I came in after they had left all my dresser drawers were opened like someone was looking inside them in the master bedroom (located upstairs). I called to let them know and they said it could have been one of the worker's kids who was a teenager that they had with them not cool. Luckily I had no valuables in the house yet. So people you have been warned.

Charlotte was our sales person. She came out took measurements, provided quote with in 24 hours…read moreand flooring was ready for install when expected. Installers came on time, after Charlotte called 1 hour prior to inform me of a possible delay. Install team was productive, clean and mindful of our freshly painted walls. When they were done they clean the newly installed floor and floors to and from the work area. We would use Charlotte and the crew again.

The customer service representatives (especially Ricky and Kristen) were attentive and friendly…read more Spent a considerable amount of time helping me select flooring and explain different products. Found a sample I loved. It was branded Xulon Flooring - Maribor. Never heard of them so I did extensive research to determine where product was manufactured. Told by competitor that Xulon does not actually manufacture floors, it is made elsewhere and rebranded by Expressive and their sister store Woodwudy in Fayetteville. When we obtained the floors, confirmed it was actually made by HomeLife Flooring in Adairsville GA, so that made me feel good. Love that we are supporting GA businesses. I understand that this may be a standard business practice, and not necessarily devious, I felt like they were evasive with information and provided some misleading information when I directly asked. I am a little skeptical, and was nervous about using them based on the Yelp/Google reviews, however I loved the product so I decided to take a leap of faith. Was told it would take a full week for installation, and would require rental of expensive machinery to remove tile. In reality, crew consisted of 3 men. No expensive machines. They were awesome. Took 2 full days to remove tile, build up subfloor, lay LVP and trim. Just over 800 square feet. Overall, pleased with the end result. Would have preferred more transparency in information from salespeople. Price was competitive, end product is beautiful, started when promised, completed 3 days earlier than promised.

This company is family owed, and everyone there is courteous, and professional. We had our entire…read morebasement floored with LV, the theater room was carpeted, and an upstairs bedroom was completed with wood floors to match the entire upstairs. Josh came by and gave us a competitive quote for the flooring, taking time to answer any questions. We had other quotes, some cheaper, but none of them matched the customer service of Cleveland Carpets. We waited 8 weeks for the install because we wanted to have Jim do ours floors, and he was booked out. We used Jim before to install floors upstairs, so we knew his work was top notch. Jim is a one man crew, who moved every piece of furniture himself, and put everything back in the exact same place. A few weeks later we had a door installed downstairs, and the contractor had to take up some of the carpet, which left a puffy area by the newly installed door. We called Cleveland, and Josh sent out a tech to reinstalled that area correctly. We asked how much and they said it's no charge. Who does that nowadays. If you need flooring done and want it done perfectly, call this company, you won't be disappointed. Thanks to Cleveland Carpets and their entire staff.

Great company to deal with from the free estimate to the finished install.read more

Just moved into the area and need to clean couch and area rug, so searched on yelp and found Brian…read more He was very professional and both couch and rug look great! Thanks again, Kathy

Brian did an absolutely amazing job with my carpets and furniture. He has great pricing and…read moreactually showed up early, ready to work. With kids and dogs dirtying my home, I thought for sure I would be replacing carpets and furniture but Tree Frog made everything look like new. Thank you!

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Sergio and his team did an amazing job on our flooring, laundry room, and powder room update! We…read moreare so pleased with their work and would use them again.

Andres Silva and his crew did a fantastic job on our Bathroom Shower Remodel and miscellaneous…read moreRepairs. The quote was timely and professional. The team was extremely polite and friendly. We could see the pride that his entire team has in their work. The house was cleaned up every day and thoroughly after the job. Could not have asked for a better outcome! We are very glad we selected Expertile!

I have clean carpet! I'm so happy at how well my carpet looks AND smells after having them cleaned…read moreby Todd with Citrusolution. Affordably priced, plus excellent communication and amazing customer service. I'm a customer for life! Clean feels so good!

I needed my carpets cleaned, and it was definitely a tough job with 2 dogs, a cat, as well as small…read morechildren. Citrusolution came out and was extremely thorough and efficient. They left my carpets in pristine condition with no chemical scent and no excessive moisture. I especially appreciate the fact that they use safe ingredients that leave no residue as we try to keep everything in our household natural and chemical-free. I highly recommend them to anyone who wants exceptional service and results.

So you can see my bad in my original review. Finally got the floors done and they look great. It…read morewas a bit of a keystone cop scenario the first day...forgot their tools, didn't have the quarter round on hand so had to pick up special from home depot, knocked off early thinking it would be a breeze to finish up the next day...not quite. 6 guys on the first day, left at 3:30 then 2 guys the next day show up and end up working until 8:30 pm to finish. I had reminded them that painters were coming to finish up the quarter round the 3rd day morning and had to be done on Day 2, and that didn't stop them from leaving early and coming back with less than half the team. But the main installer did take special care in manually cutting it to fit our fireplace stonework. The Sales Rep stopped by repeatedly to make sure things were going OK. Unfortunately corporate ordered black caulk to go around the fireplace that ruined the precision of the custom cut. Looked horrible for about 2 weeks until they came back to chisel it off and replace with light beige that blended with the fireplace. Because of the lack of proper tools, they couldn't cut the quarter round properly so we have gaps at our corners, but it isn't that big of a deal in the grand scheme of things. They over ordered about a case and a half of flooring, so about 12 boards. We'll have that on hand for repairs I guess. Corporate still hasn't called, nearly a month later, or sent a follow up eval card...so don't really care about approving operations. Final assessment: Their lack of project management and coordination and communication that created the original problem carried over in how they ran their installation. But at the individual level, they did their best to complete the job to our satisfaction. They took pride in their work. The floors look great. I hope they hold up and I don't have to wrangle with them about repairs.

Worked with Sandra and it was a great experience from our 1st call to the finishing of the project…read more She is very knowledgeable and passionate about what her company does. Her team was able to get the carpet removed and replaced with high grade LVP in 2 days!! After having issues with Zelle she was very understanding and patient as everything got resolved. I was very pleased with this company and I highly recommend RDS flooring!

Hallway carpet had stains we could never get out, so replacing it with wood was overdue anyway…read more Crew showed up early Monday, hauled in all the planks, and had it done before dinner that same day. Doorway edges look clean, and we paid exactly what was quoted going in.