They are partners with AAA. I called them directly after the AAA tow request to make sure they received the request and to get an eta. Their customer service was immediate, pleasant and professional. Dale (the tow truck driver) was pleasant and professional. He called me when he was close to confirm the location. "Dale" was meticulous in hooking up my car (which is quite low to the ground) and he is obviously a seasoned professional. We was careful in taking side streets to avoid any tight turns; I was confident in his driving skills. I appreciate their service *smiles* read more

These guys have helped me many times with my many various car issues and I very much appreciate them!

I had to call Maynard Hadley for help getting out of a ditch in Forest Park, Jacksonville. I ended up calling back several times to cancel and rebook the tow, and the ladies who I spoke to (Kathy and Nadine) were very sweet and helpful each time, despite my indecisiveness about booking the tow. Once I did decide to, they dispatched the driver within 2 hours, and I met him at my vehicle. Cole was not only professional and knowledgeable, but he was also kind and had a great attitude--considering it was snowy, wet, and 40 degrees out. He didn't complain once, and even tried to make me feel better about the situation I got myself in. He worked quickly and assessed the situation. Once he decided what to do, he explained it to me and asked if I wanted to hang out in his rig and watch. He ended up pulling my vehicle out without causing any damage, and then followed me down the hill to make sure I was able to get out. I was really impressed by him and I really loved his attitude. I would highly recommend their service. The fee was extremely reasonable given how difficult and miserable the conditions were. I hope to never have to use them again, but if I do, I'll feel confident in doing so. Thank you, Cole! read more

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This towing company saved my life! Stacey, one of their drivers, was so helpful and amazing! Thanks guys. I reccommend read more

I felt so taken cared of from the minute I called AAA to Maynard Hadley Towing's dispatcher contacting me to confirm my location and safety. The driver did his best to fix the issue, but he ended up needing to tow the car to Medford. I appreciated his professionalism, courtesy, and consideration. read more

Maynard Hadley Towing - Towing Near Me - Medford, Oregon

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Thanks for getting my car out of the fire lane so late at night! Really professional and did everything they could to try to restart my car. Also for the reviewer saying they work slowly, the guy tonight did everything to make sure it wasn't a big expense. They asked me if I was sure I need a tow & try driving it to my parking space. Then they tried charging battery. Nope it needed a tow. They stayed til they got the job done. As far as working slowly, are you kidding? I want them to be safe and not rush! read more

I am embarrassed to say this, but I locked my keys in my car! AAA sent out Maynard Towing and within five minutes of arriving, Taylor had my car unlocked. Amazing. Thank you so much Maynard Towing for having skilled employees like Taylor! read more

My key was stuck in the ignition and I couldn't figure out how to remove it. I called AAA and requested help. The tow truck driver arrived, and figured out how to remove the key from the ignition in 5 minutes! I am extremely grateful for the service provided and highly recommend this business. read more

Terry rescued our car while we were visiting in Medford. He is the nicest, most gracious man I have met in a while...it made the frustration of the flat tire disappear. Thank you, Terry! read more

Mark (tow truck driver) is the best! My car had a dead battery after sitting for a few weeks at the airport. Mark was so helpful and friendly. He took great care and had a great attitude. Next time you need towing assistance, ask for Mark! read more

My car was in need of a tow. I called Maynard Towing for assistance. I couldn't be more happier with the service I received by the gentleman named Tayler. I highly recommend this company! read more

Maybe good for others, but Not good today. Beautiful Summers' day. My 84 year old disabled father waited 5 hours for a tow with no updates whatsoever along the way.. Outrageous and disgraceful. read more

Our car broke down just outside of Grants Pass on Christmas Eve night. I don't remember the young man's name, but he got his safely back to Medford with ease, professionalism and friendliness. Thanks again for your help that night! read more

My daughter was in a car accident and Dicks Towing was called to get the car. I asked the man to tow it to my house. He said that wasn't a good idea because if the insurance adjuster wanted to see the car there would be more availability at the tow yard. I still wanted it towed to my house but now I see they wanted the car. My daughter needed to go to the emergency room and I was panicked. So I made the bad decision to have it towed to their yard. He then asked me if I wanted it to go to Ashland or Medford? I said Ashland and it went to Medford. When I called to ask about the car the man on the phone was very abrupt, rude and inconsiderate. I know now that this place wants your car. They are of no help what so ever! I am a single mom and this was my daughters first car, a gift from her Aunt. Now the price to get it out is so high we cannot afford it. So guess what? They get to keep the car! These people are crooks in my eyes. No sympathy for anyone. Their tow truck driver was stone faced and rude as well. He was just hooking up to the car as fast as he could and not answering my questions. Here my daughter is sitting there with a huge contusion on her head and this man could care less! I didn't know people like this existed. No compassion for others. This is a huge loss for us. I will never recommend or use this company ever! If you are ever in need of a tow do not call this company! Even if they were following the rules, there is no need to be so cold and cruel. They were down right mean and completely unhelpful. When my daughter went to get her personal belongings out of the car, there was an older lady that was kind to us. I do appreciate that. Stay away from this company! read more

When most people think of a superhero, they imagine a person in tights, a cape, and underwear on the outside. He might have superhuman strength or speed, or maybe the power to turn invisible. For my friend and me, our vision of a superhero was a tow truck driver named Frank. We were stuck in the snow. And not just stuck, but SERIOUSLY in need of someone to pull us out. Called roadside assistance, and they sent Mister Frank in his awesome chariot of towing. Frank worked tirelessly for over an hour, first pulling out a guy in a truck who had gotten himself stuck literally 20 minutes before the tow truck arrived, and then helping us get out. If it weren't for Frank, my friend and I would still be stuck up there in the cold snow! If I ever need a tow in the future, I WILL use this company again!!! read more

Extremely professional, prompt and courteous employees. I flew into Medford airport after midnight and had to be towed to Mt. Shasta. AAA contacted this company and they responded so quickly. The dispatcher called me twice to keep me informed. My driver Richard Fisk was friendly, professional and fantastic at his job. He knew the repair shop in my town and after dropping off my car around 2:30am, he drove me to my home and carried my luggage to my door. I've had a couple of negative towing experiences in my life; my recent experience with Maynard Hadley Towing Service was the most exceptional towing experience I have ever received. Thank you and please keep up the excellent work! read more

Maynard Hadley Towing - Thanks again! - Towing Near Me - Medford, Oregon

Total Rip off!!! Gets paid by the hour and by the mile. You pay for him to fill out paperwork and for him to drive home after the job is done! And he works very, very slowly. read more

I managed to high center my car on a retaining wall. It was quite a predicament I got self into. I called AAA and Pat from the towing company came straight away. After some head scratching and chin rubbing, he managed to get my car off the wall and back to safe, flat ground without any damage what so ever. And he did it with in the time frame so I didn't have to pay extra on top of my AAA! I am so impressed! I thank you and so does my car! read more

Maynard Hadley Towing - Towing Near Me - Medford, Oregon

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wow............simple tow.... truck broke down at our home. All seemed okay. When the driver insisted upon a signature on a blank paper. Said he'll fill it out later. What?? Nothing showing what he's picking up or our name address, etc. I said it should be filled out. He told me that he's been doing this for over 20 years and just needs my signature. I said I need it filled out...he reluctantly filled out about our truck, but not our name, address or where it will be towed. I filled that out along with my signature and he had a fit!!!! I'll remember this towing company and hope to never have to use them EVER!!!!!!!!!!!!!!!! read more

Had to call triple A to replace my battery. I was really nervous because the last time I called triple A for help they were not very nice. This guy was so nice and helpful! He finished everything very quickly (under 15) and helped me with all my additional questions. He also maintained social distancing guidelines and gave me some tips for my car! 12/10 recommend :) read more

We needed a tow, after my car died while driving, in 100 degree weather. died in an area where there is really no shoulder. I called our insurance who called Maynard's and Maynard's said it would be a 90 minute wait. At 7:00pm. I called two more times to see if they were coming and kept being told we're the next call. It's now almost 10pm, my car is in a bad area and we're afraid of car break ins or a wreck. Last thing Maynard's told me, was that they had a shift change and "sorry", "I'll make some calls"...never heard back. Worst tow company experience I've ever had. I would never recommend this company who is fine conducting business this way and leaving people screwed at night on a weekday. They didn't even care. read more

We got a super friendly tow truck driver out to us within an hour of calling AAA for a tow. Our driver worked really fast, gave us a ride back into town, and let us wait inside the office at the yard so we could stay warm waiting for our ride to pick us up. He also helped us out by knocking down the cost of the tow. The driver and the office manager had excellent and professional customer service, and worked safely, quickly and responsibly to make sure we were taken care of. read more

Dale is THE MAN! He went above and beyond the call of duty helping us with our RV. I so appreciate Dale and can't say enough good things. I hope this company really appreciates him. read more

My transmission went out today. I've been quite hysterical. I went from living in a big city to this dinky lil place where apparently no mechanics work on weekends. I contacted my insurance company, who sent me a quote stating the tow truck would arrive at 5:07pm. He arrived closer to 4:45pm and apologized numerous times for being late when he wasn't late. He had a very upbeat attitude. I by this point was exhausted from the stress of it all and just wanted to cry. My dad bought me this car shortly before he died. I'm incredibly attached to it. It's not worth the cost to repair, but I love this car and I'm heartbroken. Ricky was the bestest tow truck driver ever. His positive attitude made me feel much better about the situation and helped me to relax. I'm going to return to crying now because that's what I do. But props to Ricky for staying so positive despite admitting that he himself was having a bit of a rough day. It's people like him that make days like today bearable. read more

We had skidded off the icy road into a muddy ditch on our way back from Crater Lake and called AAA for roadside assistance. They directed us to Dick's towing aka Maynard's. A police officer waited with us for the 45 minutes it took Dale and his truck to reach us from Medford. It was obvious that the police knew the towing company and workers and even called ahead for ETA. Dale and Mike were both very professional, cheerful and efficient. They knew what they were doing and quickly popped my kids and I into the warm tow truck while they worked to tow the minivan out of the ditch. They even went above and beyond to help call motel 6 for accommodation info on the way to Medford, since it was dark. They also dropped us off at the hotel, gave us a roll of duct tape and some bungee cords for my husband to hopefully pop our bumper back in for our 7 hour drive back to the Bay Area. Luckily, damage was mainly to the front bumper, the engine worked and no air bags went off. Since it is Christmas Day weekend, we didn't expect many body shops to be open and this gesture was much appreciated. Thank you, Dale and Mike, and police officer Costanzo! read more

Maynard Hadley Towing - Thank you, Dale and Mike! - Towing Near Me - Medford, Oregon

OH MY GOD, Dick from Dick's towing saved us! We blew a flat, had horrific service from Walt's towing putting our spare on (their negligence almost killed us) and Dick saved the day when we broke down a second time. He got us safely into Medford, got us to Firestone (who were also great) and even went so far as to help us find the best hotel in the most convenient and safest area. Oh yeah, and considering it was sweltering and in the 90s, he even gave us bottled water. We talked about the service we received for days after and were truly grateful for all their help. Thanks again! read more

They charged me $350 to go 10 miles. If you are in an accident and the police call them, they will charge you what they call "accident rates". I call it highway robbery. Call your own tow company and save 75%. I called a competing company the next day and they said it would have cost about $100 for the same tow if I called them myself. This company is also known as Dick's Wrecker Service. read more

Well, there aren't MANY ways to screw up roadside assistance. I called AAA to help with a flat, and they connected me w/ Maynard. 20 minute wait, not bad. But 25 minutes go by and I call Maynard. The lady politely told me she sent the truck designated to come to me out to someone else. No explanation given, except that it would be another 30 minutes. Alright... 40 minutes go by, so I call back. She apologetically explains there was a communication breakdown with her truck driver, and that he was in another area, so she'd have to send out another truck. It'd be another 10 minutes. Well, 10 minutes have gone by, and I thought, what better way to pass the time than to leave an honest review? read more

Used my roadside assistance to have an old Dodge van towed to my mechanic...Maynard's showed up early, helped me clear engine parts from underneath and around the vehicle, move a giant gate out of the way, and was extremely helpful and friendly. Highly recommended. read more

Absolutely great customer service!!! We were stuck on the road near Applegate. We got towed and were back to my parents house in less than 30 minutes!! Thank you so much :) read more

I'm not an AAA customer, however I am not from the area so I want to use a AAA tow when I broke down just outside of Crater Lake. It obviously took a while for them to get to me, but they were very professional. My wife gets car sick pretty easily so I was worried about the ride back to Medford, but the driver didn't affect her at all without even having to mention it. The truck was clean and the rate reasonable considering how far out of town we were. Thanks for the great service. I hope I never need your assistance again, but if I do you will be my first call. read more

Such quick service when we had a flat tire today. Tristan was at our location within 20 minutes or so of notifying AAA. He was efficient, skilled, and VERY polite and solicitous to us. Couldn't ask for a better technician to help us! ...The Stubson couple thanks you, Tristan! read more

Jason was awesome!!! Such a nice, helpful guy. Our truck battery died and the clutch went out, he was there within 20 min at the dump in White City. KUDOS! read more

Great company, courteous people, great drivers. All types of weather -they have a hard job!!! We will call them night or day.

Thank you Triple A-plus Maynard Hadley Towing of Medford. Specifically, yesterday, Michael from Arkansas, and today Nolan, a born and bred Southern Oregon boy. I was in trouble both times because I have mobility issues. These professional and caring people got me out of jams that were way too sticky for me to extract my sad self from. You do it. You do it every day. Keep up the good work. read more

Call for a tow lady says, it won't be more than 200 and a truck will be there in under and hour. 2.5 hours later the truck arrives. Driver proceeds to curse aloud and chain-smoke whilst putting on chains with no bungees(takes almost an hour) get up the to the car he pulls it out of the snow in 15min. Doesn't tow me out but just gets me unstuck then charges me for 4.5 hours, 4x4 fee, and a chain fee when it took 3hours and a good chunk of that was him putting on chains that were ill equipped. Called owner numerous times with no call back. Don't use these guys. Tardy, ill equipped, and overcharged with no remorse from owner read more

There are few "oh, CRAP" moments as universal as having your car break down. We all wince and feel a little bit guilty when we drive past someone with their hood propped up, especially when we're in remote or harsh conditions. And we all hope there's a decent tow truck driver nearby. Enter Maynard Hadley. So there I was on I-5, halfway through a long drive from Olympia, WA, heading back to Central California. We were in Grant's Pass at 3500 feet, 7 miles from the California border, and my transmission was failing. It was 99 degrees outside. The smoke from nearby forest fires had blocked out most of the sun. And I had my injured sister who could barely walk, my 63-year-old mother (sorry, Mom), and my 5-month-old baby in the car. Lucky for me, Robert was headed our way. He was friendly, capable, and not in the least fazed by cramming the 4 of us into his truck and driving us all the way down to Redding. He had an infant son of his own, and was able to transfer our car seat and install it perfectly in seconds! Being in the backseat of a stranger's quad cab for 2 hours down a winding mountain road is pretty much my worst nightmare - I had no control, on any level, and I get carsick easily. But the ride couldn't have gone more smoothly. We chatted as a group the whole way, sharing snippets of our lives, and it never felt awkward. I know my family can TALK, and Robert never acted even a little annoyed by the force of our personalities. He stopped off to let us use the restroom at the first opportunity, and even offered to stop later so we could pick up dinner if we wanted. When my mother tripped and fell at the rest stop, he was the first person to reach her side and help her up, making sure she was okay. When my over-tired infant started to drift off, he turned down his radio to be sure that nothing would disturb him. He even dropped my family at our motel and helped us unload, before taking me to the car dealership and dropping off my car. Then he brought me back to the motel. When you're in dire straits, even the most basic assistance will do. I would've been thrilled to see ANY tow truck driver who could fit us all and schlep us to our next destination, even if that person smelled bad and communicated primarily in grunts. Instead, we got an articulate, considerate, and genuinely helpful person who helped us out of a really bad situation and made us feel a whole lot cheerier while he was at it. May every traveler in distress have a Robert within driving distance! If that's you, and you're in Oregon - definitely call Maynard Hadley! read more

I did not have a good experience with this tow company today. I had a dead battery today in the parking lot of REI. I called AAA for a jump at 2:06 pm. I finally got a call from the towing company at 2:30. I expressed that I only left my key/ignition on and my battery had died. I do not need a new battery or an evaluation of my battery. I only need a jump. The person on the phone assured me that they would send someone right over, since it was a simple jump. It was 93 degrees today and it was quite hot. My son and I did go have some yogurt and then went back to our car because I was told someone was coming right over. I called back the tow company at 3:00 because still no one has showed up. Again, I was told someone would come in the next 10-15 minutes... The tow truck finally pulled up at 3:23. I am leaving this review because I felt like I got the run around. If they only would of been upfront and honest and told me they were super busy and a truck was not available I could of taken up the offers from many that could of jumped us...but I felt like the tow truck was on its way and didn't want them to have to make a dry run. I am disappointed in AAA that they only contract with this company... read more

Thank you Ed and Kyle you guys totally went the extra mile for me when you didn't have to and I really appreciate it you guys are a Five Star Towing Company and I'm happy to let people know it. read more

My van was broken down up in the mountains yesterday. I called Dicks Towing to get it towed to Medford they said they would have a truck there in an hour. 2 hours later they called and said that the driver was leaving from Medford a little later. It was 3 hours until they showed up.They completely lied about their availability and I had canceled another tow company that would have come sooner. They said they got busy and forgot to contact me. I had scheduled an appointment with a mechanic that I missed because of this be The driver that picked me up was wonderful but their dispatchers were terrible. I will avoid using them in the future. read more