I got a flat tire out on the forest Service roads. called ahead to make sure they had time to fix…read moreit as it was the end of the day Checked in to get driver side front tire repaired. Within 30 minutes Tyler had it completed, put the spare back in its spot, and was more than fair on the cost. top-notch service. Highly recommend.

We had a mystery where my brake pedal went to the floor. We had driven inland 2.5 hours through the…read moremountains. And when we got up the next day and went next door for coffee and had just finished our coffee and we're backing out of Starbucks it happened. So we filled the brake fluid and headed to Les Schwab . There they filled the brake fluid again . Not understanding we had only driven a mile. ( why is it mechanics dont listen to women. I used to rebuild cars ( old now) Turned out they needed to look deeper , one is the hoses to the ABS was leaking fluid rapidly ( very dangerous). Les Schwab could not repair it nor could their other branch. They recommended another place in town but that place had a 3 week wait. So we took a flat bed tow truck ride back to the coast... vacation cut short. ( the guys were pleasant, they tried , but it would have been faster had they listened to the fact we had just filled the master cylinder , they tried to send me back home through the mountains with a leaking ABS line ( likely we would have crashed)

They are partners with AAA. I called them directly after the AAA tow request to make sure they…read morereceived the request and to get an eta. Their customer service was immediate, pleasant and professional. Dale (the tow truck driver) was pleasant and professional. He called me when he was close to confirm the location. "Dale" was meticulous in hooking up my car (which is quite low to the ground) and he is obviously a seasoned professional. We was careful in taking side streets to avoid any tight turns; I was confident in his driving skills. I appreciate their service *smiles*

These guys have helped me many times with my many various car issues and I very much appreciate…read morethem!

I found the mechanics to be knowledgeable and hardworking. When they found the problem they worked…read morethrough it till the job was done and done right.

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

After taking a road trip with my daughters the previous weekend, I received a low tire pressure…read morewarning that indicated I may have a flat tire. I arrived at Discount Tire in Medford at 5:56 p.m., just before closing, and was concerned I might be turned away. Instead, Daniel and Steven immediately stepped in to help. They didn't look at the clock or tell me to come back the next day. They quickly inspected the tire and explained that if the nail was in the center of the tread, the repair would likely be free, but if it was in the sidewall, replacement might be necessary. After putting the vehicle on the lift, they found the nail was in the center of the tire and were able to complete a quick patch repair. I was back on the road in less than 15 minutes. I truly appreciate Daniel and Steven's professionalism, customer service, and willingness to help at the end of the day. They went above and beyond, and I'm grateful they got me safely back on the road.

Had a 445 pm appointment, I was greeted at the counter by Richard. He and I discussed my situation…read morewith my tires as we went to look at them. Richard looked at wash tire individually and recommended I replace them. I decided in the tires as Richard was writing up my invoice he offered me free mounting and balancing since one of their competitors was offering the same deal. These guys from the time I walked in until the time I walked out were true professionals. Thank you Richard for your honesty and recommendations on my purchase. It's good to know people like you still exist

The guys here are great! They work hard and do the best to understand and work with customers on a…read morebudget & in a pinch. Fast service and really helpful advice. 5 stars!! Thank you so much for your hard work and kindness!

this place sucks, very pushy& bad location. I almost got hit when trying to pull out…read more they changed my dad's brake pads and not rotors. sad

Four stars for being the largest motorcycle accessory, clothing and parts store in the area. I was…read morelooking for top of the line modular helmets; they didn't have any in stock but could order them. They have a huge selection of inexpensive to mid-level helmets and the same goes for their clothing selections. Both street and off-road clothing is in stock. The parking is behind the store, available from Oak St. or Court St.

Medford Cycle Gear is more than a corporate motorcycle retailer. It's a hub for the local…read moremotorcycle community. A place not only to buy what you need but to also talk shop about rides, races, and anything else of interest around motorcycle culture. Southern Oregon does not have any moto inspired coffee shops like See See in Portland or bar/restaurant like Bike Shed in LA (someone would make a killing if they opened one) so Cycle Gear is our spot. Thanks to team members there like Max, Emeilio, and Mikey who are always very helpful and take the extra time make sure you have exactly what you need. This Cycle Gear now just needs an espresso machine, a few beers on tap, burgers and fries and it'll be all we need. Oh, and sponsor some track days .

A year ago I walked into D&S terrified, but also exhilarated at the idea of learning to ride at…read more45yrs old. As a woman, an "older" woman at that, I wasn't sure what kind of reception I'd receive. Terri, the owner (and daughter of the founder) welcomed, encouraged, and assured me that I could do this! She helped me pick out my perfect starter bike. When I had questions about my bike after dropping her, the service department didn't judge, but made sure I had all the tools I needed to be successful. When I found myself challenged by different riding scenarios they always had tips for me. The icing on the cake is the extra work they put in to help my husband with a surprise of massive proportions when he bought me a new bike for our 30th anniversary this year. Today I'm happy to say I know several D&S employees by name, feel welcome when I'm there, and would highly recommend them to anyone!

Yesterday a friend of mine lost a muffler pipe on the road when we were headed towards the Old…read moreSiskiyou Highway to visit Mt. Ashland. Since we were passing D & S anyway, we dropped by to price a new piece for the one lost on Interstate 5. A manager, Josh, overheard our dilemma and mentioned that there was an 'old' one in the back that would fit my buddy's Heritage. Josh then proceeded to install the pipe he found, test drove the bike and didn't even charge for the impromptu service he had performed! We couldn't believe it! He sat in the hot sun fixing a 'hot' bike, and renewed our faith in D & S with his kindness and help. FIVE stars for sure, and I'd give more if I could!

So lucky to have found these guys when our RV broke down!…read more Our experience was that they were fair, very accommodating, professional outfit. Highly recommend

We broke down in our RV with 2 babies and a dog inside on our way to Crater Lake from CA. These…read moreguys were Amazing! They got us fixed up and back on the road in 1 day and once we got back I had their work reviewed by my local mechanic and he too was very impressed with the level of work they were able to get done in less than 8 hours. So, Thank you Peterbilt, you saved our family vacation and were friendly to boot!