I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe

Avoid at all costs. I went into this location in September and was seen by one of their NP's. I…read moreexplained my symptoms, was tested for covid, the flu and strep, and was told I probably just had a virus and to go to Whole Foods to purchase some essential oils to help with my cough. The next morning, I woke up so disoriented, so I drove myself to Mayo Clinic's ER. Turns out I had double pneumonia and was septic, and this NP completely missed it. Absolutely unacceptable.

I know nobody wants to com medical center. But i just want to tell people that this place is very…read moregood, i was treated like a queen. Thank you

If you want to be treated like a number in a machine then go here! Place is a joke. Don't expect…read moreany care quality or any good type of care

Very goid emergency room. Great nurses and doctors. The wait was short compared to Mayo. But the…read morecare was just as good

I switched my care to OMC from the other provider in town and have never looked back. My doctor is…read morecompassionate, knowledgeable and supportive. I have seen specialists at OMC who have all been excellent. Great comprehensive care can be done at OMC with much less stress.

My appointment on Apr 7th, 2025, someone (low life) at the clinic had dirty hands to change my…read moreappointment (to missed) and removed the doctor' s the information Today on Feb 16th, 2026, I did show those evident papers to the nurse and her manager, and I called OMC Patient Relations office I hope I can meet someone to show those papers but no luck, she was refused to meet me

This is the worst hospital in the world. I brought these fuckers 20 years of medical records and…read morethey have literally done nothing but repeat everything that I have already done countless times you know what their mindset is oh, but we didn't do it so it wasn't done right prescribing. Something is prescribing something it's written on a fucking piece of paper by a doctor or nurse to able to prescribe the arrogance of this shit whole fucking hospital is unbelievable. One of their doctors and nurses can go fuck themselves.

They refused to let me leave even when I requested my release form against medical advice! Trying…read moreto force me to transfer from the clinic to the emergency department via ambulance against my will! I will never feel comfortable or heard at Mayo Clinic again, I even had a separate ride after they said I "shouldn't drive", I had no procedure done nothing I was at a med follow up consult when i was held against my will by staff and security as the security was on my side seeing that I was perfectly fine and safe to leave.

My appointment on April 7th, 2025, someone (low life) at OMC had dirty hands to change my…read moreappointment (to missed) and removed the doctor's the information. Today on February 16, 2026, I did show those evident papers to the nurse and manager, and called OMC Patient Relation office I hope I can meet someone to show those papers but no luck, she was refused to meet me

We are in the process of moving my dad home after a long stay in a nursing home for recovery from…read morestroke. His doctor at Olmsted saw him last month. She agreed to provide prescriptions for his care as he transitioned to home. So far, do good. No problem. But yesterday my Mom spent 12 minutes in a fierce struggle on the phone with what are called "triage" people (I hesitate to call them health care professionals) who kept interfering with her request to speak to my Dad's doctor's nurse about the prescriptions. They kept questioning her about what was wrong and whether or not his doctor had agreed to write prescriptions. She finally hung up, giving up. She tried again this morning. No better help. So she had to go in person. I can see that this clinic is trying to cut costs by screening calls. But why exasperate an elderly client by refusing to direct the call? Why insist on a complete story of all things wrong with him if she just needed a simple request? One of the prescriptions has a dire warning about not stopping it without the doctor giving approval, risking stroke as a result. I cannot see why cardiology patients would want to waste their time with these bureaucrats.

No transparency on what the base cost is and the website leads you to think it's a fast clinic but…read moreit's not! I asked for the base price for self pay and no one knew nor did they direct to someone who could help. I ended up with a bill of $312 for an office visit with NP. No test or diagnostic needed. The web site tells you $150-$250 but they lie! Called customer service and they gave me a song and dance that it would have been more at Mayo and skirted the issue of fleecing people with false information on website..Avoid this place. Customer service gets a -10 as far as I am concerned. I am from AZ and when I went to a Dr appt there I was told the base price when I asked and no jumping through hoops to get it. Unfortunately we can't choose when and where we get sick but we can choose where we go and I totally understand the low rating you have. Great job keeping the bar low!!!

This is the flagship inpatient hospital within the Mayo Clinic Network of Facilities. Erica and I…read morehad to have PPDs (TB Tests) placed today and the staff were amazingly helpful as always. The system is very slick and patient friendly and the care is top notch... what else could you ask for?

Thank you Mayo Clinic, and St Mary's IR for saving our son's life. A few years ago Mayo doctors…read morecorrectly diagnosed and treated his blastomycosis, and in 2011 treated his aspergillosis, and in January 2013, IR Dr Stucklund at St Mary's stopped his lung hemoraging without thoracic surgery. The doctors and nurses of Mayo are top notch. Thank you!

I had surgery at the Mayo Clinic Hospital, for a condition that has caused me issues for over a…read moredecade. After months of consulting and scheduling, it was time for my surgery. From a patient perspective, everything was very smooth. Check in was quick and organized, and they pointed me right where to go. I got taken back for prep within about fifteen minutes. Prep itself took about two hours before it was show time. During that time I did intake with the nursing staff, met with the anesthesiologist and a pharmacist, and eventually talked to the surgical team directly. When it was time to go, my bed was wheeled to the operating room, where the staff had a very upbeat attitude that quickly put me at ease. Anesthesia is sort of like time travel, you just wake up finished as if you'd just closed your eyes. When I was coming around, they got me situated in recover after my seven hour surgery. When I was ready they wheeled me to my room where I spent one night. Every single person I interacted with was so wonderful and kind; Truly I have no regrets with choosing this team to handle my care. I've seen other hospitals where the attitude of the staff can project onto the patients, and I saw none of that here. Never once did I feel like a bother, and never once did I not get the care I needed. And I'm healing up nicely!

I was very disappointed with the Mayo Clinic! After being referred by two different doctors in the…read moreTwin Cities for a very rare disease, I was accepted as a patient with Dr. Joseph Butterfield. Dr. Butterfield's reviews rank him at a 2.6. All of my Twin Cities doctors are at least 4.8. These ratings I have found pretty accurately reflect competency and patient interactions. Dr. Butterfield was rude, dismissive, unresponsive to questions, and actually stopped communicating when I asked questions. I went to Patient Experience at the Mayo Clinic and requested a different doctor but was denied and there was no follow up. I did find much more competent doctors in the Twin Cities who have been able to treat my rare disease.

i can't say enough positive things about this facility. The facility is well maintained and…read moreclean. All staff is kind and courteous. The facility has clear, easy to read directional signage. They are also many people posted throughout the hospital to assist you with directions et all. Everyone from receptionist to surgeons are happy to help and answer questions that we have had and seem to honestly care. They focus on communication. We personally met with the surgical team before The procedure. The attitude here is "it's a privilege to treat you".

A broken bone left me feeling forced to go to the ER. The attending physician was good in that he…read morefound the fracture, even though the radiologist said there was none. They left a resident to set my bone, but he was very sleepy and very poorly trained. He was not supervised while doing it, and he made three major mistakes. Though I didn't realize it at the time, I told him three things that should have prompted him not to make those mistakes, but he made them anyway. I pointed out an area of pain after he finished setting the area, but he just glanced at it and threw his hands up as though he was upset that I mentioned it. Then, he stared at my face, unresponsive. I'd been calm and patient throughout, but bizarre behavior concerned me. I didn't feel safe with his trance-like gaze and lack of response to the pain. I had told him it would have to be fixed before I left, but he refused. He could have called in his attending physician, but he didn't. He was ready to discharge me with an improperly set bone that ignored three significant precautions he should have taken. Since I was exhausted and sleepy, I told him it was fine so I could get out of there and seek care somewhere else. If I had been more rested, I would have insisted that he bring in the attending physician. Instead, I simply let them discharge me with an improperly set bone, in pain, and went home. When I got home, I found the problem. I made e a temporary fix myself, waiting for my family to come home 14 hours later to help me make a better one. Then I returned to the hospital to have the bad splint cut off, with the standard procedures followed, the precautions taken, and the problem fixed. Until I did that, the first one was unsanitary and caused intense itching from bacterial overgrowth as he'd not sanitized the area; there were bloody abrasions in an area not close to the broken bone, and there was swelling from him jamming two body parts tightly together without precautions. The resident clearly had no idea what he was doing, as the situation was not complex. All he had to do was properly sanitize the area, protect a specific area from abrasion after swelling began to subside, and prepare the area so that no collateral damage was caused by the way he set the bone. He did none of that, though I had pointed out those three issues. Instead of getting help to find the cause of the pain, something I was able to do myself at home, he simply wrote that I had experienced a psychological problem. I looked that up, and I had displayed ZERO symptoms of that or any other psychological problem. He just used that as an excuse not to address the pain his very poor performance caused. When I talked to the surgeon about addressing that baseless diagnosis, the surgeon blew it off, though he easily could have told the resident to address it, especially since my having to replace the splint quickly left plenty of evidence that his bad performance was the issue. The surgeon then tried to dismiss me from physical therapy after only one session, though I was unable to use that part of my body, it was mangled-looking, and there was intense pain and immobility in a large area. I did everything as directed. Rather than investigating, the surgeon laughed it off, saying, "No pain, no gain!" He dismissed me without addressing that area and without my having full functioning of my body part. The records said I did, but that was absolutely not true. I had to read medical literature on my own and use kitchen utensils to try to fix the affected areas, and it was painful. Because of the delay in diagnosing the large areas of many thick and painful adhesions (with me having to self-diagnose) and because I'm not a medical professional, there was no way for me to get them addressed well by myself. I did the best I could, but years later, I'm still unable to straighten that area or use it normally. In fact, it caused limited blood flow, and I had to figure out on my own how to improve it. Two areas shriveled over the years due to inadequate blood flow caused by undiagnosed adhesions. To top it off, that surgeon was supposed to send approval for transportation since I couldn't drive with the fracture, but he repeatedly failed to do so, leaving me stranded and suspected of fraud by my insurance company. In one appt, he made grotesque faces and wildly waved his arms while speaking in a nicer tone than usual. That was after a badgeless man who claimed to be a doctor came in his place and asked me inappropriate questions for the situation, claiming the surgeon was not there. To top it off, a surprise phone appointment with the surgeon featured him slurring his words the entire time. Very unprofessional all around. Not exactly what you'd expect from someone paid 7 figures every year.