I don't like writing negative reviews but here is one. I have taken my totally unreliable Tudor watch back several times to Mayors at Dadeland mall only to be told that watch was serviced & okay. The watch is not okay. I spoke to several employees with no real answer to my complaint. I have to add that Andres is the best person they have who takes the time to listen & respond. I have also had the unfortunate experience of dealing with Barbara, who is condescending and could less about my issue. In short go elsewhere to find a quality watch. read more

I have had great experiences with Georgio, Belen and Liz. All are extraordinarily knowledgeable and more customer-service focused than many of their competitors. See any of these three and you should leave with a smile on your face! read more

We have been customers of Mayors in Dadeland for many years . What stands out most from every single experience for us , is the service we have always received , starting from the sales team's professionalism and time piece knowledge , the sales managers Alex Ojea who recently retired to now the new sales manager, Manuel make certain the transition is a smooth one. Every detail about the sale is handled with care and with a positive attitude . We have always been welcomed with water , champagne and their specially made coffee , recently had one prepared by Andre , a former barista. read more

Visiting this Rolex store was really depressing. Even though the salesman was much poorer than me, he acted really rich. Didn't offer any positive insights about obtaining a Rolex from them. Salesman even downplayed registering for a new model. Nobody offered to put a watch on my wrist to see how it looked. Not even a bottle of water was offered. This store is in the heart of Miami, FL where people and service are horrible. read more

Review of Mayors Stores I had a very disappointing experience at Mayors stores. The staff treated me as if I were insignificant -- with an air of arrogance that made me feel unwelcome. These are employees earning salaries, yet they seem to forget the importance of treating customers with respect. In several locations I visited, the display cases were full of merchandise, but I was told repeatedly that the items were "for exhibition only." It felt misleading and dismissive. Because of this, I won't be returning to any Mayors store. In contrast, the gray market and independent jewelers offer much better customer service and actually care about their reputation and their clients. I prefer to support businesses that value their customers. read more

If I can give my SA Manuel Garcia a 10 Star I would!! He is the absolute best. He's Very patient on helping me decide what Kind of watch I wanted, and he made it happen. I am more than satisfied with my purchase and my shopping experience was memorable!!!. read more

Mayors Jewelers - Jewelry Near Me - Miami, Florida

Quiero agradecer a la espectacular atención en Mayors del Dadeland mall en especial a Stefanía que siempre me atiende con una atención súper especial y es demasiado amable Muy complacida con todo y feliz por el servicio que me prestan read more

1 star is too much to allow these miscreants to receive. Mayors should fire everyone there at Dadeland mayors for their horrible customer service and mistreatment of customers yesterday my father in law and friends of mine including me arrived to browse some watches and buy them unfortunately no one cared to help and lost out on potentially the sale of these watches valued at more than $5,000 each. The employees here all have the same ego they only help the people they deem to be worthy of buying watches or jewelry well MAYORS lost our business and the sales we ended up contacting another Rolex and Omega Dealer and bought the items there read more

I purchased two high-end watches from Mayors and I could not be happier with their service. I had previously purchased a Rolex from their store in Fort Lauderdale about 4 years ago, but that location is no longer convenient for me, nor does it carry as many brands as the Dadeland location. I contacted Mayors in Dadeland via their website in order to set an appointment, noting that I was looking to to speak with a sales professional who was very knowledgable about the brands and models they sell (there have been too many times in the past that I have spontaneously gone into a dealer and encountered a salesperson who didn't have the depth of knowledge that I would expect). Within a day, Jesse, the store manager, reached out to me via phone and email, saying that he would be happy to set up an appointment with me. I stopped by a couple of days later and spent some time with Jesse, who was extremely knowledgable, friendly and easy to deal with. He didn't know if I was actually going to buy anything, but he was still very attentive and not pushy in the slightest bit. In the end, I bought two new pieces from him, which I thoroughly enjoyed. I'd say he spent 90 minutes with me altogether, which I greatly appreciated. I look forward to doing business with him in the future. If you are a watch buff, this is a great store - probably one of the best in South Florida. The selection of brands and models if broad and they stock very desirable models. I should also note that Mayors has been very helpful to me over the years. I've used them for a watch appraisal, and also needed some documents for insurance purposes. Everyone was has always been very helpful. read more

It was an amazing experience dealing with GEORGE VALVIS.. We exchanged emails a few weeks back. My plan was to make an appointment. Like everybody, it fell through the cracks. However, I was in the Dadeland area, so I passed by the Rolex store. He greeted me with open arms and answered all of my questions. He insisted on showing me numerous models. He gave me a great idea. To take a picture with them on, so I can look at them when I get home and see the best Hopefully one styles and fit . Needless to say, we picked out three models and we put them on the registry. So hopefully one day soon, will be the proud owner of a new Rolex!!! read more

I just want to say that Mayors in Dadeland Mall has been staple there since I was a kid. recently, I was finally fortunate enough to get the call for a watch on my wish list. My sales associate Manuel Garcia was extremely kind, professional, and courteous. I hadn't seen him in eight months since I created my wish list, and when we met again, it was as if only a week had passed. The rest of the staff at the store was also very attentive and welcoming. I will definitely continue to do business with this establishment and be referring many friends and clients of mine. read more

This store looks like a museum for real! Located in the Dadeland mall. So pretty, impecable, and with a large variety of merchandise. Women and men accessories but my favorite part were the watches. Wow !!! I was curious and I went to the Rolex section to find out more information on prices and the details. The man helping me there was incredibly nice with me. Thank you! read more

Mayors Jewelers - Jewelry Near Me - Miami, Florida

I will start saying with no doubt, employees at McDonald's are better trained and will deliver a way better costumer experience than these HORRIBLE people. I just went to dadeland store to pick up an order I placed trough their website. As soon as I walked in I realized nobody was willing to take care of a costumer, so I approached to a couple of employees (and old lady and a young man who apparently were doing nothing too special) to let them know I was there to pick up an order ($3.000 watch). Their reaction was nothing but unpleasant, like they were bothered by a stranger who was interrupting whatever they were doing. The old lady gave me a look that made me feel really uncomfortable, and she said in a terrible and despicable manner "I am with another customer". So they made me wait until the young man decided to take care of me. This guy showed nothing but laziness all the time, like he was forced to take care of me and my order. Once I got the watch they didn't even give it to me with the time set, that courtesy would be too much for $3.000!!!! Believe me, at that point I just wanted to leave and share my experience with everybody. Of course I will never recommend to anybody buying from this store, try with another jewelry store or from the brands directly. After this review I will contact the management of this company, I hope they take action. read more

I bought my first Rolex here many years ago when I was still in High school . We always shopped for jewelry here since they did have super attractive inventory and everything was beautifully displayed however I've come to realize we were truly duped for $$$$ . One of the sapphire rings we bought was later appraised at 1/5 what was paid. Apparently the sapphire has been color treated and this wasn't disclosed. Other items were ridiculously marked up but all jewelers have this practice. Passing by this particular location reminded me how many people including friends and neighbors were RIPPED OFF by this establishment! Granted buying luxury items is really discretionary and maybe a bit superfluous but that was the south FL lifestyle in the 70's 80's and even now. I suggest you shop around and now we consumers have the internet as an alternative we can technically level the playing field " so to speak". Don't get ripped shop elsewhere. I was just quoted $2000 over MSRP for a BULGARI watch!!!!! read more

Rolex section needs to have more respect for there customers . You never know who is seriously inquiring about products . Don't recommend

I bought my first ROLEX and my first CARTIER Santos from MAYORS 20 years ago and since that day I became a jewelry fanatic and collector, my longtime friend JAHAD is one of best sales associates in the entire company ask for him by name if you want have a great buying experience he is the MAN. They don't buy used jewelry or watches but I do, if you want to sell your watch or jewelry call me / text me / whatsapp @3056003018 read more

Service here is always great, since I was a child and my mother would take me as she shopped, and even today, when I go to shop for myself and my family. They have a very large selection in stock, great attention to detail and customer service, and whatever they do not have, they can usually get for you. Most recently I had Junior helping me resolve an issue from years prior. He was very helpful, professional, understanding and prompt. read more

I loved Mayors Jewelers until they lost my $3300 diamond ring after Mick Howard (former manager at Mayors Lenox Mall, Atlanta) told me that he sent my ring. to their corporate office in Florida, after it was left in his Atlanta, Ga, Lenox Mall store. After it could not be located at their corporate office, I was told to call pMr. Howard back and he then changed his story and stated I picked up my ring. Do NOT TRUST THIS BUSINESS. I was in a coma and this business made that traumatic experience , following my stroke, even worse!!!!! read more

Joe The Jeweler is incredible! He really takes his time and makes the entire experience extra special. You can tell he truly loves what he does! read more

Mayors on Dadeland. My nephew went there with his grandfather last week because his grandfather was buying him a Watch for graduation Well the Manager went up to them and said. WE ONLY SELL HERE EXPENSIVE WATCHES. HOW DISRESPECTFUL!!!!!!! How does he know if you hav the money or not to buy the watch , Well My family will NEVER BUY AT MAYORS, is their loss. Oh and NO APOLOGY WAS GIVEN TO THEM read more

Old selection of watches that are not moving at FULL BLOWN MSRP... They are an "AD" of Omega yet they charge for services that are suppose to be free(complimentary for existing omega customers from that or ANY other AD or boutique).for people that bought the omega at ANY authorized dealer. Charging me 25 bucks to resize a bracelet when thats complimentary at ANY other AD or omega boutique.... HORRIBLE!! read more

This is the worst jewelry store I have ever done business with . They treat their customers like crap , I would never do business with them again either would I recommend them to anyone. read more

I sent 2 cashier checks of 5K to Mayors prefer account and one of them is lost...I call them 4 weeks ago and they told me that everything will be fine and now I got the statement showing that the money was not applied to my account. I am tired of this, I don't know what they did to my 5 k cashier check....help.. read more

The Rolex price mob begins in Mayor's, they comment that managers and sellers have stored the Rolex that is reaching customers who pay more under the table and put it ahead in the so-called fraudulent lists read more

Beware of Mayor's at the Dadeland Mall. They are misleading and try to be manipulative. I gave them my Rolex to get serviced and two employees told me all Rolex service only goes to the Rolex Service Center in NY. My watch was returned to me looking like new but not with the 2 year warranty. I called Rolex in NY who records the S/N of every watch they work on and was informed they didn't service my watch but that Mayor's was certified and they would stand behind their work if there was a problem. They also warned me I needed to produce the warranty if I wanted them to honor the work. When confronted the repair manager confessed the watch was sent to the Mayor's Service center and not Rolex in NY as I was told. I also had to force the matter to get a written Mayor's warranty, which was produced. The work is supposedly of the same quality but if it is why be misleading especially when charging the same amount??? A trusted jeweler or any advisor for a layman should be completely honest and not misleading for their own advantage. I went to Mayor's because they are a certified Rolex dealer with a good reputation. After this experience I will never trust them again even if the work looks good. read more

I have been going to Dadeland Mayors for a long time. Fernando Anzoategui is very profesional. He is extremely attentive and he goes above and beyond. He is very responsible and always gives me the best advise possible on my time pieces. He is very well educated in Rolex and he really knows what he is talking about. I was able to get my hands on some very unique pieces because of Fernando. I give him five stars. Thank you! read more

I called into Mayors to see if the had a bezel insert for my Rolex and Mabel was eager to help. She and her watchmaker verified the bezel insert was in stock so I knew I wasn't wasting my time driving 45 minutes south I traffic to get there. This Mayors has a Rolex authorized watchmaker on site and I think the Mayors in Aventura does as well so having minor service work done on site is a huge plus. They're in the middle of remodeling but it looks like they are definitely centering their attention on watches and pulling back from jewelry a bit. Smart move. They are also building a Rolex boutique next door and considering they're current inventory is jaw dropping I would expect the new boutique to have more Rolex watches than anywhere else outside of New York. Unfortunately the disposition of some of the sales staff could use some polish. A gentleman with a car sales man kind of vibe helped me out when I arrived since Mabel was out to lunch. I had brought another one of my Rolex watches in addition to the one I called in about to have the bezel insert changed to a different color but wanting to keep my original one. The salesman informed me that it was against Rolex "Law" to have parts "floating around". I didn't argue this "law" and promptly slipped the watching my wrist. The fact that I was so accepting of this "law" that must be abided seemed to perturb him. He proceeded to interrogate me about where else I was taking my watches asking " who does that" multiple times in succession. Apparently he fancied himself to be a special investigator into crimes against Rolex "law". Basically he came off as abrasive and an ass and left a bad taste I my mouth. I'm sure he's a great salesman and pumps out watches as fast as his customers can fill out the credit applications for low, easy monthly payments to match their leased luxury cars and lennar cookie-cutter-homes, but he left such a bad taste in my mouth referring to Rolex service policies as "Law" and the interrogation that followed that I don't feel like wearing either of my watches and am kind if disgusted by them so I'm going to give my seiko some wrist time for a while. Perhaps Rolex should step in with some training for the sales staff if they're going to be running a Rolex Boutique. Otherwise everything else was OK and they had my bezel insert on the watch I did leave with them was ready in less than an hour. read more

I never take the time to do this type of reviews But the service of this store is horrible I went to buy a watch, but because I was in my workout clothes nobody bothered to help me I and being a client at the other store in Coral Gables store for many years I will never buy a watch from this place again read more

One of my favorite stores to visit. Great selection of jewelry and watches. Plus, the staff has always been great. Gibran has always been a great help to us, providing great service and resolving any issues we've had. Cannot thank him enough! read more

I have been to the Mayors in Dadeland twice once to upgrade my wife's diamond I must say I got the best deal out of anywhere I have been Lorrie helped me and I could not have been happier! 2nd time my wife purchased her Rolex here and Vivian helped she was extremely helpful and knowledgeable. She found the watch that my wife loved and took it upon herself to make sure she was happy. Mayors dade land has certainly met my exceptions on a quality and trustworthy place for Jewelry and watches. I will always go here for my purchases. Thank you Lorrie and Vivian! read more

I visited the store to leave my watch for service. The people there were super helpful, kind, polite and knowledgeable. They offered me water or coffee while they wrote up the paperwork for my watch. The store is stunning, simply beautiful. The quality of the watches and jewelry they sell is very high, they don't sell low end. The prices are on the high side, that's for sure, the the quality is too. I will update this post once I get my watch back from service, but I have a very high degree of confidence it will be great since I had another watch reconditioned there years back. The one I had done year back went in looking old, and came out looking brand new. read more

Great customer service. Great selection of high end watches and jewelry. They also do watch repair and maintenance on Rolex watches. Bought my first Rolex here. Alex was very helpful and knowledgeable of the watch. read more

Excellent service and selection! I recently purchased a few TAG watches from Bernard and Frank at the Dadeland Mayor's and I can't say enough good things about both of them. They were both very professional and friendly and helped me pick out the watches that best suited my needs. If you visit this Mayor's ask for either one of them and you won't be disappointed. read more

Let me just start by saying don't go to this place if you were thinking about spending a lot of money on a watch such as a Rolex like myself let's start from when I first walked in the store and mind you this was my first Rolex I was purchasing when I walked in the store I was helped by a lady called Maritza im Pretty sure that's how you spell it so since it was my first Rolex I had no Nice watch on or jewelry where she would actually think i would buy some, technically Thinking i was window shopping. I was 22-year-old kid and when I tell you she belittled me did not want to tell me about the Watches Or anything I actually left the store because of how bad she was treating me I had to come back specifically tell her I would like to order up watch because she did not answer once meanwhile my dad tried to order a Daytona but since he applied for credit online and then we went in store the next day supposedly they couldn't pull his credit but didn't mind to order him the watch, anyways so 4 weeks goes by I get a call that both our watches are in but Maritza says she still hasn't been able to pull my dad's credit, how stupid when he is trying to buy a $20,000, should prolly figure out that credit issue if someone applies online and then goes in store. now the night before I left to go get my watch from New York to Miami I flew I talked to my sales person on the phone and I told her I would be using my credit card and she told me that was fine when I get to the store and try to run my card she failed to inform me that it needed to be a debit card she then called over the manager and I wish I knew his name and the manager tried to run it and it got declined so he was then informing me that it was my fault and that I didn't have the funds after of a couple times of him telling me that I didn't have the funds I had to Specifically ask him to stop telling me I did not have the money or I was going to block out because I felt disrespected and he did not listen and kept saying it was my card and money I had to go and be on the phone with my bank for over an hour switching my card from credit to a debit.Finally I go back in store with card switched and it goes through,no sorry from my sales woman or the manager I proceed to tell them that I could get better service at McDonald's while spending 20 bucks instead of spending $10,000 with that since I left the store I have gotten no call from them asking how the Watche is, No email of how my experience was because they knew I would write bad reviews I'm sorry this is so long but if you were going to spend $10,000 on a watch please go elsewhere read more

i went to buy my first rolex to mayors store in Aventura, it was the worst experience, my wife was going to use her credit and her credit is excellent but mayors personal run her credit and confuse her with somebody else, so they denied the credit and we walk away the store, then after 5 minutes and jumping in the car at the parking lot we receive a call from the mayors personal asking for an apology and we got the credit, i got the date just and i decided to go next day to the store to exchange it for the yacht master but my wife wasn't with me and mayors rep told me that she needs to be present so i told the lady to have the papers ready when i get back so its sign and done, we came back and nothing was done and we waited for 2 hours until finally the gave me the exchange for the yacht master, well thats not all the yacht master had 3 mayors scratches on the vessel or the crown, I'm not going to pay $120000 dollars for a new watch that it is already scratch, so the lady that was helping me decided to tell me that is only a hair line and thats not a problem she will exchange it for a new one but i will have to come back next day and wow again i have to came back and so far this is not been a good experience, buying a rolex should be a happy moment and the reps from mayors should treat customers with much more customer satisfaction guide lines, but no i had to came back and i did, the same lady who help me the day before call me and i went to the store to ice up my yacht master, when i arrive, the lady show me the new rolex with no scratches this time and then i decide to ask her for the watch, first thing i ask was is this watch the latest edition and the first answer she gave me was YOU DONT HAVE TO BUY THIS WATCH! so what type of reaction should i give to this lady after that sentence, well i gave her what the situation deserve and that is TAKE YOUR WATCH BACK!! AND REFUND MY MONEY!! I Have visited the mayors store since the year 2000 7 times dreaming to buy the yacht master and i did not want it to buy on ebay nor any other store than a dealer and top notch place and i never in my life expected to have such a bad experience like this, this type of person who help is the director of the store and the way that she behave with me as a customer the worst. read more

This store is HORRIBLE. Staff is so rude. They are a bunch of crooks. These people repaired a Tag watch two times at a very high price. On the third repair they tried to give back a counterfeit watch. They had removed all of the engraving on the back plate of the watch and the serial number. They refuse to admit that they have an employee who is a thief. I can only assume that they must do other fraud activities like this to customers. I would never bring a watch or piece of jewelry to them to clean or repair. I wouldn't be surprised if they diamond swap and replace good diamonds with inferior ones when customers bring their jewelry in for repair. Be careful with your valuables! read more

Blue Nile offers diamonds at 50% to 70 % less than what the store offers. Plus you get 30 days to examine and appreciate the stone. Don't get fooled by the inflated presentations on the iPad. Joman Shop offers watches at 50 to 60 % less than what is sold at most stores. Costco also sells watches at discounted prices. Designer merchandise like Gucci is sold at other retailers at less prices. Mama always said to shop around! read more

My wife recently took a her rolex in for service. Quoted $1800. watch repaired in FLL @ DAOUDS for 234.00.