Absolutely fantastic service and people . Very compassionate run business that handle your jewelry…read morewith care and consideration. And are more than fair priced. Would highly recommend this place before anywhere . I would pay more , that's how good the service and how nice these staff are .

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

Maria and her staff are 100 percent professionals, super nice and can't wait for my bonus check to…read morecome in to upgrade from my Cuban vs I currently have, thanks Divine !

My wife went in to look at diamond rings and was treated terribly. I don't know if it was because…read moreof her relaxed outfit or the fact that she a black woman walking in by herself but the woman basically told my wife to go to Dillards and try on cubic zirconias instead of trying on rings there. Terrible disrespect and service!!!!

My wife insisted on buying her engagement ring here. It was five years ago. The other day she…read morenoticed some roughness in the ring and went to IDC to have it looked at. They told her that the entire gold crown of the ring needed to be replaced! Total cost : $480. What kind of crap are they selling? She has to pick,it up next week. I'm going to ask her to request the return of the "old gold crown." That should prove interesting! Stayed tuned.

07222025 my 71th. birthday.My husband 85 took me to IDC where we bought our engagement ring…read more I choose a .50 CTW Diamond Rosebud earing 14KW with mega back backing for $1495.00. The Mega backing is important to me. I was heaving second thought due to the over sized of the rose bud earring but it was the only one that has mega backing on it at that time. We purchased it anyway but before we left I was just not happy about it. I decided to approach the sales lady which she claimed she's the Store Manager. I requested a refunded but was denied the sales lady Yelitza Gagliarid just offered a extension of 45 days for refund saying they will call me prior to 45 days and that they should have more earrings with mega backing arriving due to Holidays approaching. Holiday's went by no one called. Oct 1,2025 we have a 10 mo old great grandbaby dropped off to us by dcf, due to this unexpected addition in our quite retiree life style I totally forgot all about it. ( our g- grandbaby is a blessing we are going to adopting her). Today Feb 9,2026 we went back to the store and spoke to Yelitza again, she will not let us speak to anyone but herself It is very sad and frustrating, she declined our request but she offered a Double Upgrade meaning I have to spend $2.990.00 in abled to exchanged. We left that store. This is a lesson learned for me about that store. I wished that the owner can see this and would help us but I am sure that he doesn't read small people like us complaining. Thank you for reading and hope everyone learned from my expensive mistakes. Erlinda Zeruto

James was wonderful! He is one of those people that makes your day better. And my ring looks…read moregorgeous!

I had a bracelet that needed a link removed that I purchased from Kay Jewelers. They don't work on…read morethe bracelets they're here and they recommended this place which is also in the Florida Mall. I haven't had an opportunity to stop before but we were at the mall and I was left wandering alone. I walked over and there was one gentleman at the counter talking to I believe the owner. He stopped and asked how we could help me and I showed him what I had. He gave me a price and I said okay let's do it. He had me leave the bracelet with him and said it would be ready in about half an hour. He didn't take any information from me but since he came while recommended I trusted him. I went back and wandered through some other stores in the mall while kind of looking for my family. Roughly a half hour later I wandered back over and he had a couple of other customers at the counter. I walked over and waited and he brought it over and showed to me and put it on my wrist so that I could see if it fit the way I wanted. It turned out exactly like I was looking for and the price he charged was very reasonable. If I had other jewelry that needed repair I would definitely bring it to him to see if it's something he could work on. I was very happy with the service and the price here.

I've been going to Helzberg for my jewelry needs for over 10 years. Having purchased a warranty…read moreplan that requires an inspection every 6 months, I always find the staff to be very friendly and knowledgable. If you sign up for their marketing, you can get promos to save you money especially around the holidays. If you're looking for something different, they will occasionally have trunk shows which has some of the more unique stones and jewelry that you could possibly get.

Cassie was excellent and composited every need I had! Super awesome please have her take care of youread more

Bottom Line: my go to for cute jewelry and great Customer Service…read moreGreat selection of Alex and Ani and salespeople who know their inventory!!

Such a beautiful selection of designers and cool, hip pieces. Delores is amazing! Loved this store.read more

I stopped by to purchase a gift midweek and when the store was empty. There were two employees on…read morethe floor that were talking amongst themselves and showed no interest in engaging with customers. Once I spotted what I wanted I politely asked for assistance and was in and out within fifteen minutes. There was no personality or enthusiasm shown for any of their merchandise throughout my experience. I am the type of customer that absorbs the energy in the room. If you are excited and enthusiastic about your merchandise I become excited and enthusiastic about your merchandise...excitement and enthusiasm generates more sales.

Sandy was amazing and very helpful! She was a great listener and helped us find exactly what we…read morewere looking for!