Disclaimer: this was my mechanic in high school and the first part of college, so I haven't been…read morehere in about 2-3 years. That being said the way this business was run didn't change for the first 6 years I went there and I doubt it has in the last 3. Tom and the other guys that work there are very helpful and honest. I always felt like they gave a good price and explained exactly what they were doing to my car. I really appreciate when my mechanic tells me: "A and B need to be fixed immediately, C should be fixed but will be fine for at least another 3 months and D will make your car run a little smoother but isn't hurting anything and may not be worth $$$." This was the straight forward approach I always got at Tom's and I highly recommend this place.

Tom has been our mechanic for years and years. We have strayed once in a while and have someone…read moreelse do something to our cars but we are never as satisfied and we tend to regret it! :-) Tom is honest and the guys who work there know their stuff. Hard to find an honest mechanic who doesn't try to screw you out of money. I went to another mechanic for an estimate because I had a discount at their shop from my job, their estimate almost gave me heart failure! I had Tom look at my car, price it and give me an estimate and his came in almost $600 cheaper! (The car needed a lot of work!). $600!! That is a lot of groceries! We love Tom and his crew!

Outstanding service! Locally owned and operated as a family business. They took care of me at an…read moreextremely reasonable price. Their services are top notch!

From one business owner to another,…read more I truly appreciate Aylor's Towing for coming out to assist us with our customers' needs. Not only did they fulfil those requests, but they also took care of a few additional small tasks on the same day. We discussed potential future towing services, and the pricing they provided was very reasonable. It's always great when local family businesses support each other, and it looks like Madison and Aylor's will have a lot of future collaboration! Thank you again for today! Your customer service was outstanding, and we truly appreciate your assistance!

Arrogant reception "lady" who acts dumb and sarcastic. I…read morehave been there two times and the first time they gave me a way expensive quote. I went elsewhere and got it done way cheaper. Second time I wanted something simple done, but they tried to make it into a big deal and charge me a lot for a simple procedure. Don't waste your time.

From what I understand, this place was taken over by someone new in the last year, I was pleased…read morewith the service I received before... They were fair and open-minded to the craziness I've brought in there, having no idea about my car or what it might need... That being said, the new people are more than fantastic, they had the opportunity to overcharge me for a service recently, they could've taken me for $1200 easily, but they didn't... They saw the problem, they offered a solution that worked and saved me $1000... I will be bringing my vehicle here primarily moving forward and I am so proud of the new owners for being so honest and sweet...Welcome to Madison!!! We're so happy to have you

So where to start... FIVE stars isn't enough! So here are 5 more to make it 10! Not my first…read moretime buying a new Subaru, and this was truly a GREAT experience. Jacob T. was patient, and never pushy. He made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the right price point for the Ascent I wanted. Everyone I worked with there from Nick in financing to Brad who showed me all AWESOME options my new car has. Everyone was knowledgeable, honest, and genuinely excited for my family and I. I can't say enough how much I appreciated Jacobs assiatance with getting the deal made with our new Ascent. BRAVO management at Reynold for having a sales rep like Jacob on your team.

July 13, 2026 at 10 AM I called for a pricing on a transmission service and asked about a quote to…read morereplace a seal on the backside of my transmission where the driveshaft goes to the rear axle. The service person on the phone advised me that she would have to talk to parts to find out the price for the seal to give me a quote. By 4:30 PM I still have not received a call to advise me of the cost of the seal replacement. I called them back,They said that the parts was extremely busy , if it would be OK to give me a call back tomorrow, 14 July, I said that it would be fine but I would go elsewhere if I did not receive a call back. Here it is 6:03 PM on July 14 and I received zero calls back from customer service for a price quote. Obviously not happy. This is in my own hometown. My wife purchased a vehicle from them, and I've had extensive repairs done on my own Subaru, it's hard to believe that they could not get back to me in 30 hours for a price quote. Not concerned about serving their customer or follow up customer service. Obviously I will be going elsewhere.

Great communication, the shop owners were both able to provide accurate diagnostic results…read more Professional, kind and courteous service is something I appreciate and that is one of the most exciting things about my experience at Chinn's. I plan on bringing my other cars here for normal service intervals.

Them boys are The Truth..! Great service!…read moreGreat people! Great prices! Thx Chinn Automotive