Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I rarely make bad reviews but my gosh, if you can avoid going here, please do at all costs. Not…read moresure if it's this location but wow, they need to work on their management. Legit WORST customer service. Just a bunch of lazy staff yawning and chatting around like it's actually insane and embarrassing and give attitude when they actually have to work. It's not even just the shoe section, it's also the cashiers. I really wonder if they get trained to be lazy and stand around yawning.. It sucks because it's actually such a good place to buy shoes, apparel, gear, etc and the workers make it such a BAD EXPERIENCE. Don't come here..

Small spot on corner, we were greeted and 15 minutes later we walked out with last names on 4…read moreshirts.. Great work and prices, probably best around.. About $3 a shirt.. (Small).. Shirts look good! Yelp review challenge 31/100

This is a cool little shop the people are nice and the shirts are cheap and good qualityread more

Got here at 8:36 store was closed according to the girl making hand signals that it was closed when…read moreit clearly says 9 pm on yelp, & on the website. Please fix this issue I do not live near by and drove 20 mins

25 persons occupancy limit called ahead to make sure they had binoculars and a variety. It so…read morehappens to be my day they have several brands from $13.99 to $89.99 in which they were sold out on there highest brand item or so we were told but found ll Bushnell Pacifica 20×50 $69.99 for sale $49.00 This one today is the same brand Bushnell Pacifica for $89.99 30 x 50 we will test these tonight for the Star of Bethlehem. Protocols are all in place here

Horrible experience Placed on order on line , got…read moreconfirmation and order never arrived. Called talked to customer service. She said. The order was on hold because of fraud. And I said then why did you take my money . And plus never sent me Email saying there was fraud. Canceled my 330.00 order. And they were like nothing . All the inconvenience. No sorry nothing . Horrible lady on the phone . Both times rude

just wanted to praise Israel for his helpful customer service through the phone. I called a…read moredifferent location previously and they said they weren't able to help me with the specific question I had, called this location instead. Israel was able to help me and help me with the specific question I had. Although don't have what I want very helpful. :)))

This is a hidden little gem that supplies all your fishing needs from fishing lures to bait, pools,…read morenets etc. you can also purchase your fishing license at this location. The customer service was excellent and the prices are very reasonable. Going forward this will be my new spot for picking up fishing equipment. I would definitely recommend this business to my friends. Thank you.

Very good prices to find a good fishing pole and do very great job repairs highly recommended for…read moreanyone wants to make a quick stop by to go fishing

This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

Customer service doesnt exist here. Jaslene was our cashier…read more The transaction experience was awful. My husband had a little sticker shock at the register for the 26 lb weight we were buying. He took a moment because he thought it was a little less online. When he asked "and that's the total with tax?". Normally you hear back a confirmation but instead she said no with tax it's $73.62. Mind you we were at the register to pay not for a price check. My husband was looking at his phone and she blurts out "you want it or not?". We told her yes but I had to explain to her he is just taking a moment to look up the price. Normally someone at the register gives the total price when purchasing not sub total. I walked away once my husband got the receipt and was already a good ways away from the register and she yells out "Good Bye!" In the most patronizing tone. It was the cherry on top for this review. We are all human and can do better but this right here is why online shopping and self check out is putting cashiers out of jobs. Maybe she should remember that the next time she wants to be unjustifiably rude and try to make people feel less than with "you want it or not?". So if you want your intentions to be buy something rudely questioned in front of other guests than this is the place and Jaslene is your go to.

Don't shop here! I returned a Jersey and they wouldn't give me the full refund, just store credit…read more Had I bought the Jersey somewhere else like Dick's Sporting Goods, they would've refunded me. Not only that, I asked them if they had the jerseys of all the 48 teams in the World Cup and they told me that they have "only the popular teams." And I've shopped at other soccer stores like Aztecasoccer which has ALL the 48 teams. Save your money and time and shop somewhere else!

Great Place Awesome Stuff…read moreWonderful people Very kind and I found what I needed Of course I will come back again

Nice clean ambient and good customer service will be going back for future purchase. K h h g g g gread more

BIG 5 seems like an antiquated sporting goods store from yesteryear, but it's outlasted it's peer…read morecompetitors like Sports Chalet, Copeland's, Sports Authority, and so many others. All that's left is Big 5 and Dick's. REI doesn't count, as they're too niche. This location has a lot of merchandise and it's inherent problem is the aesthetics of the layout of the store. It's way too crowded and cramped for shopping and could use an expansion and makeover where it feels well-lit and spacious. It's sort of the difference between Target and Wal-Mart. I think Big 5 could use new branding as a company. It's a good store with good prices. They do "over coupon" as Bed Bath and Beyond did. You can always anticipate a $5 off of $15 type value-pac FSI mailer coupon and almost won't shop without a coupon. It's a longterm flawed business strategy. Their prices are quite good in many ways. I went shopping for shoes and they had shoes on sale for $30-40 where I went next door to DSW and most of their comparable shoes were $50-55. You'd think DSW whose only business is selling shoes, would have a competitive edge, but it doesn't and didn't, at least for active/athletic shoes compared to Big 5. I'd say check Big 5 out first or last, but don't buy any shoes until you've visited a Big 5 like this one. Parking is fairly easy in this outdoor strip mall of sort, that has a Sizzler, Harbor Freight and other businesses.

It's hidden in the corner, or at the end of an automotive Mechanic, Shop driveway. If that makes…read moresense. Don't be scared. They're there. in a corner. They're quick to answer their phone. They had exactly what I was looking for. And I was very happy. A 35 pound kettle ball and I ended up buying a step platform too. Lots of other heavy duty equipment. at a good Price. Totally recommend.

Sandy's is by far the best when it comes to pricing, quality, customer service, variety of machines…read moreand workout equipment. My husband and I were in the market and shopping for a home gym stacked weight machine and a treadmill. We went to half a dozen different retailers -- from wholesalers to big box stores, and none of them came close to offering the quality, variety and pricing Sandy's had. They have a great selection, a good store front layout. And Sandy was very helpful. She was honest, friendly, and great to work with. She gave us great recommendations on the best value we would get on a treadmill, the weight machine, and some other home gym tips. For anyone looking I would recommend they come here. In the event I need something else to add to our home gym I won't hesitate to come back to Sandy's!

Went to Dick's Sporting Goods to get a pair of Adidas ballet shoes, but the pair I wanted turned…read moreout to be online‑only, which was a bummer. I tried on the Adidas Tokyo shoes I've been eyeing, but once I saw them on my foot, it was a hard no; they looked like banana boats, and that's not cute at all. I ended up getting a black and cream gum bottom New Balance pair that I really like. I'm planning to wear them with a dress and some lacy socks. The young lady working the shoe section was on it, assisting me and several other customers at the same time, and she didn't miss a beat. She did everything with a smile, too. Dick's Sporting Goods is always well‑stocked, organized, and reliable. Definitely recommend.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.