The salesman was very good at selling the product. We were shown and given a wide variety of…read morechoices of materials, hardware, styles, colors, and options. He was an excellent salesman. We had a bath in our home renovated by a local Bowling Green company one year before we spoke with ImproveIt! Hence, we thought we had a source for good and recent comparison service, installation, and material quality in our home. We called the local company, however, they were booked up for a couple of months, so we called ImproveIt!. The installation for the ImproveIt! project was a bit troublesome. First, the installers wanted to change the installation date to an earlier date. We agreed to do that. However, the day before the new installation date, the installers called and moved the date back to a later date stating that they did not have all the needed materials. This, in our mind, was a strange turn. Second, the installers did not have the correct ventilator/light that was specified in the contract. It took a couple of weeks and several return visits by the installers to correctly install the right ventilator/light. Third, while the installation quality was adequate, it was not the same quality craftsmanship installation as what the local company did. Fourth, the shower head, hand shower, and valve quality was of much inferior quality than the hardware installed in the other bath by the local company. I would not have agreed to the quality of ImproveIt!'s hardware had I known what it was at the time of the sale. The installed hardware was or is of the least-expensive grade hardware that I found at The Home Depot. We also request a raindrop shower head that would extend out a couple of feet towards the center of the shower like the shower that was being replaced. We did not get the extended shower arm. The installers were very kind and professional in their work. They did a great job at cleaning up.

How do I give negative stars. The level of rage I feel for this company is over the top. $16,000…read morefor a bathtub. I don't even have the capacity, at this point, to go into everything that is wrong with this bathroom. Before you use this company, make sure you are ok with paying an over 800% (EIGHT HUNDRED PLUS PERCENT) markup on items you can get at Home Depot. Same model number. Same color. Same everything. Make sure you don't care whether or not things are centered and evenly spaced. Make sure you understand that when they tell you Cultured Marble, what you will be getting is a plain white plastic-y feeling counter. Make sure you understand that they will charge you $500 to "dispose of" your old tub when you could actually sell it on Marketplace for $50 and someone will come get it. Did I mention to make sure you don't care if things are actually centered, and that even though you paid $475 for "custom laser measuring and bathroom design" things will still not align. And most importantly, make sure you understand that when your faucet breaks a mere 2.5 years later and your hot water is running continuously, they will not care and will schedule the repairs for 3 weeks later and act like you should be grateful for that, and you should just be ok with your hot water running for that long, like they are going to pay your water & gas bills and pay for the wear and tear on your hot water tank. BEYOND ANYTHING, MAKE SURE YOU INSIST ON AN ITEMIZED ESTIMATE BEFORE YOU PAY THEM ONE THIN DIME. I have to stop now, before I give myself a heart attack. THE WORST HIGHWAY ROBBERY.

Purchased a new 3 panel sliding door from Apco. Greg provided excellent assistance in our decision…read moreof style of door that works best for our situation. The price was very reasonable and quality of the product was exceptional. Finally the installation team of Aaron & Jason were meticulous & master craftsmanship. They were definitely the A-team and left the workspace spotless. We felt they went above & beyond for their customers. Thank you!

Apco used to (may still) partner with a company I used to work for. I also know a couple ofo people…read morewho worked there so they were a natural first call when I needed new siding. My sales person came out quickly and provided a quote. He even quoted for windows as well. They were within my budget and I gratefully added those as well. The team was fantastic along the way. Each crew I worked with was a pleasure. Windows went in first, then siding, and then a gutter crew to finish up. I love my new exterior to my house. It is so beautiful and a huge change from the old dingy siding.

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I scheduled an in-home appointment with their door-to-door rep and the sales person never showed up…read morefor the scheduled appointment. Update: The owner of the company called me within minutes of emailing them and offered to come out himself to make things right and apologized for the sales rep not showing up.

If your looking for a roof or siding, you don't have to look any further. I'm very picky when it…read morecomes to my home and I can't stand when because it's a male dominated job they talk down to me. I'm pleased to report that not only was that not the case but they even have a woman inspector who explained everything to me. She took the time and gave me all the details so I felt completely comfortable with the company I chose and the type of roof I selected. Looking forward to the siding project we have planned for the spring and if I can save enough money the windows that I have been dreaming of.

Lack of communication on "scheduled" appointments and when information was given about just…read morereplacing rotten trim around 2- bay windows, I was told that this company doesn't replace just trim but the windows. Even Googled trim replacement and this company shows up as doing just that. Very misleading.

High praise for this business! We live in a historic home that we purchased from a flipper. We've…read morelived in the home for 5 years and we're constantly finding things that need fixed because the work performed originally was all wrong. The front door has been on our list for a long time. I went to 4 different companies to quote the project. One company said they wouldn't do it because of the complexity. One said it would take 6 months to get a specialty door ordered and they wanted half the money up front. So basically paying thousands of dollars for a door I won't see for the better part of a year. Pass. The other company said they would need to rip the door off before they could give me a quote. Nightmare all around. Broadview was able to provide a reasonably priced quote and a 3 month lead time that ended up collapsing down to 2 months! I communicated with Ed for the sale and contract. My installation team was Randy, Bart, and Jamie. Absolutely stellar crew. Outstanding craftsmanship that exceeded my expectations. I did not think we'd get that door centered on the opening due to complexities of the HVAC and structure of the original door vs the new door. It looks marvelous like it was meant to be there, centered, correct size and color. One of the guys said they've been doing this for 42 years and this was the second hardest door he's done. And the only reason he could do it is because he worked in New England where all the homes were old. They also installed 3 layers of insulation because our door had none. Like I said, the list for this home never ends. Grateful for the team, their pristine attention to detail and their commitment to craftsmanship. We are thrilled with our new door!

Edit as of 3/9/2022: A couple days later I went outside to do some chores as it was warm weather…read moresince finally getting my windows installed, and noticed a very bad caulk job where the window was not sealed properly and damage to the structure below the window. I am also attaching pictures of the caulk job and the damage that was done below the window. Overall with this experience I would not recommend this company. I had ordered windows in September of 2021 and still have not had them installed as of 1/29/2022. The second week of December 2021, I had called to see where the windows were and how much longer it would be until install. It took 3-4 days in order to get an answer. The receptionist would constantly put me over to people who had no idea what was going on and would promise to give me a call back, which would never happen. The Week before Martin Luther King Dr. Day, I finally get a call from who I think is the owner who said that they have my windows, and they could install next day. Unfortunately I work in health care and it is almost impossible to get off at that short of notice, which is something I feel like this person could not grasp. We settled for Martin Lurther King Jr. Day because I was off work. Unfortunately I was scheduled for install in the morning and we had 4-6 inches of snow and according to the owner they had the truck which was stuck in Delaware. No big deal, these things happen and I would feel awful if someone got into a traffic accident or hurt, and said that he was very sorry and would try to reschedule on a Saturday, which was something they rarely do. He said he would call up a team and would call me back to confirm. Never did call me back pertaining to scheduling on a Saturday. I am now suppose to get them installed the second week of February, we will see if it actually happens this time. Overall I have been very underwhelmed with the communication of this company and at this point the amount of money paid is not worth the service, especially one that I have yet to receive almost half a year later

Eddie's is great! I called after a break-in at my home and even though I am on the opposite side of…read moretown they were here when they said they would, cleaned up all the broken glass and put in an acrylic panel as a temporary while the insulated replacement was manufactured. Better than the original. Installed one week later. Couldn't be happier with their service!

Replaced the glass in 8 windows in our house. Expensive, but when they were done the windows were…read moreleft a mess with sealant all over the glass - so we had to clean them up. In addition, before they did the replacement the windows worked fine, other than fogging. After the replacement most of the windows would not stay open. They said the springs had worn out. Funny it happened the day they did their work! All other windows in the house still work fine. I think they either put in a heavier pane or did something during the replacement that damaged the spring mechanism. Now they aren't willing to fix it or compensate. I would not recommend using them!

I would think before you deal with this company because they said the don't have the number you…read moreneed to claim the windows on your taxes the claim they apply for it but irs have not given it to them say ask you tax person and they could not get it it's up to the company to have the info you need when you claim your windows refuse to get it so beware

Asked them not to call 6 times now! I live in Colorado and was trying to price a flower window for…read moremy mother, told them this... already bought the window and put in. But they insisted on calling me 3 times a day, never contact them unless you want unwanted calls

Exterior One replaced our windows and we couldn't be happier. The communication was great…read morethroughout the process, and they were the best value by far! My wife loves that we can open both the top and bottom windows which is perfect for keeping our dog from being tempted to run through :). One surprise during the installation was that the installers laid drop cloths throughout the house to ensure our floor stayed clean. I hadn't thought of that but found it to be very nice. Would hire them again without hesitation. A+!

From the owner: Exterior One offers products and installation services to help you create a more beautiful and…read moreenergy-efficient home. Replacement Windows, Patio Doors, Entry Doors, Siding and More. We have everything you need to turn your dream into a reality at a fraction of the cost of our competitors.