METROPOLIS APARTMENT, 2004 RINNNGGGGGG.... Me: Hello? Dude: Mr. McMahan? Me: That's me. Dude: We have a delivery for you at the gate, can you let me in? Me: Shit. CLICK I rush down to the gate, which, of course, is broken again, and after Florist dude can't fit the delivery through the gate, he starts trying to climb over the gate, risking his life, so he can hand me a couple of plants I was sent for Easter. Committed, Yoda would say, he is. Apologized for almost dropping the plant (when it wasn't his fault), was as nice as one can be at 8:00 in the morning, and we went on our way. Later that day... RINNNNGGGGG.. Me: Hello? Chick: Mr. McMahan? Me: That's me. Chick: We just wanted to make sure you got your delivery and if you had any questions about your plant? Me: Uh, great,....well, what is it and what does it need? Chick: It's a green plant. Me: I can see that. Chick: No, it's called a "Green Plant." It's one of the easiest plants to care for, give it some medium sun and water once a week, and you're good to go. Me: Sweet. Chick: Right? I have several of them and they're a dream to take care or. Any more questions? Me: Not right now. Chick: Please call us anytime if you have any questions or if we can be of assistance. Me: Will do. (I almost say, "I love you") Click. I mean, what other Florist DOES THAT? I heart that shit. read more

Rex did amazing work!!! We hired him for our wedding. We told him what look we were going for and picked out and designed everything and it was absolutely amazing. Easy to work with and his prices are competitive. read more

Mc Phail Florist & Greenhouse - Hey made sure we had plenty for the cake. - Florists Near Me - Austin, Texas

I wasn't impressed with this place at all and it doesn't surprise me reading the negative comments about the owner because the lady who was working there wasn't very kind to me either. Maybe customer service isn't their thing? I came here wanting a floral arrangement for my friend and was surprised to only see about 5 different type of flowers that didn't look too fresh. The lady told me that they had an unusually busy week and they usually have more options and since I've only been there once that could have very much been true. The arrangement cost way more than I would have liked it to and it didn't even look all that good. To be honest, I think I would have been better off going to Central Market where I usually get my flowers. That's just my two cents. read more

One star is too many! ***BRIDES AND THOSE PLANNING WEDDING STAY AWAY!!!*** I would never recommend anybody to work with the owner of this place. Very rude on the phone, will not work with anybody. Also- as it will be raining on the day my bride takes her bridal portrait, she wanted to have a photo shot inside and to market the business. He refused to let us take one photo for her big day. I even offered $100 for ONE PHOTO and he was a flat out jerk. Take your needs elsewhere if looking for a florist! (you would think a business owner would know about yelp.) - His employee, was very nice-- they should trade places, let your employee teach you to run a business. read more

My fiancé ordered me a beautiful flower arrangement one day "just because" from McPhail. Because he's incapable of planning in advance :) he called McPhail on his lunch break and asked if they could just throw an arrangement together for around $30. By 3pm, they made a gorgeous arrangement of lillies and snapdragons w/ a beautiful pink rose in the middle. After a little prodding, he told me that he only spent $30 and I was even more amazed! In my experience of ordering flowers from other places (usually for birthdays & mother's day), I've never seen such large & beautiful arrangements for that price. Needless to say, I'll probably be calling McPhail to see if they will do the flowers for our wedding! read more

Very impressed. My brother ordered and had an arrangement sent to me from McPhail and the flowers were gorgeous! I was (and am) very happy with the flowers. I received them on Thursday and they are still blooming, full, and doing great. Could not be happier. He found them on-line and was nervous as sometimes you don't know what you will get and I assured him this place was fantastic. We are happy as we hadn't used them before and now have found a new florist ourselves! read more

I had a 1-day procedure at a hospital, and a friend from work picked me up afterwards (they wouldn't let me drive). I stopped at McPhail's a few days later to get her some flowers as a thank-you gift. I really wish I could remember the name of the potted plant I got her, but it had purple flowers and was really pretty. And smelled good, too. The lady put it in a nice basket, and found a box I could carry it in so it didn't tip over in my truck. I was pleased with both the flower and the service, and the person I got it for also liked it. And, it cost less than I expected. read more

My family sent me flowers for passing the bar exam. By far, the most beautiful bouquet I've ever been sent!! Absolutely gorgeous and they were so nice to my family. Will definitely use in the future! read more

Mc Phail Florist & Greenhouse - Absolutely gorgeous - Florists Near Me - Austin, Texas

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I ordered an arrangement for Valentine's Day that depicts about dozen roses and lillies, nicely arranged. Instead my fiance received a messy arrangement of 5 roses, a few lillies, and some random red flowers that were a poor substitute. They died in three days and the buds never opened. I will never order from here again. read more

Mc Phail Florist & Greenhouse - False advertising? - Florists Near Me - Austin, Texas

McPhail's McFailed me. I received a $90 Teleflora calla lily arrangement arranged by McPhail. The order had specified bronze calla lilies, but I received purple. It was a birthday present that had been specifically chosen because those are my favorite variety of callas. (A phone call or email indicating that the chosen flowers weren't available would have been nice.) The arrangement was less than fresh looking when delivered to my workplace, and looked downright wilted by that afternoon. The hydrangea in the vase was brown. I worked as a floral clerk in high school and I'm pretty sure that's not standard. I called McPhail's and the young woman was very polite but refused to do anything to replace the arrangement or otherwise compensate me. read more

Family from MN searched online and ordered flowers to cheer me up after my surgery. The bouquet was beautiful and lasted several weeks. Thank you read more

Mc Phail Florist & Greenhouse - Florists Near Me - Austin, Texas

Stopped in on a late Friday afternoon when my mom needed some cheering up and even with limited supply of flowers the owner made a beautiful custom arrangement and mom loved it! read more

I received a dozen of the most beautiful roses I've ever seen, thanks to my husband and McPhail Florist and Greenhouse. Not only are these roses fragrant, they are huge -- 5 inches in diameter! Our family has used McPhail Florist for many years and they never disappoint. read more

Delivered to my wife's Hotel room in just a few hours. Great value for the price!

I rarely have such a dissatisfying experience, and thus far have NEVER written a negative review on a business. Although, I am more pleased than ever to write this one! It all started by my excitement of receiving an arrangement from a florist that had many great reviews. To my dismay The flowers arrived looking less than fresh. Of course I was extremely disappointed. I called and had the misfortune of speaking to the gal who answers the phone. She was extremely rude and our interaction made me certain I would never order from this florist again!!! I received horrible customer service and less than fresh arrangement...no thank you! read more

My wife just received her Valentine's flowers, "spectacular" as usual. Thanks McPail's you're the best!

I am in love with this florist! They made the most amazing alternative arrangement for my sister! Thank you!

Have ordered from them numerous times and always same day delivery. They always go above and beyond what I order. My girlfriend loves every delivery she receives from them. read more

I had a great experience. The florist was very helpful and provided with me a gorgeous arrangement of flowers within minutes!

Fast flower delivery. I ordered some flowers for my wife at 8:20am using their website and they were delivered to her office by 9:30am so she was able to enjoy them all day. They had all the flowers I selected in stock and they made a beautiful arrangement that my wife loved. I will be sure to use McPhail in the future when ordering flowers for my wife. read more

Very disappointed. I ordered my daughter the Fashionista Bouquet for her birthday and paid $70.00 plus delivery for it. What she got was wilted and looked nothing like the picture. It DID NOT include: green hudrangea, yellow carnations, mini gerberas, yellow carnations or green button spray chrysanthemums. It DID NOT include a gathering vase or a chartreuse taffeta ribbon and pink raffia. All of these things were stated in the description. I will not use this business again and I will not recommend it to anyone. read more

Rex of McPhail florist has treated me wonderfully over the last few years. He provided the flowers for my wedding, did an amazing job using seasonal flowers, and charged an excellent price. Subsequently I have used him occasionally in the Austin area, when I need to send my in-laws flowers. I just give Rex a number amount I want to spend and he sends over an amazing bouquet that gets me all kinds of brownie points :) My in-laws have also called McPhail florist to send my parents flowers in NY. McPhails calls a florist in NY and coordinates in sending over the most wonderful holiday bouquets, which I believe, is of McPhail's own design. Highly recommend!!! read more

My brother ordered a delivery for my birthday in February. Due to a snafu, they were not delivered, nor did they let him know. He called the florist (from Hong Kong) and they delivered a plant a week later. The plant, although beautiful, came with no instructions nor name of the plant.It started dying almost immediately. I tried different areas of light to no avail. It is now fully dead. I called the florist and told him that the plant was dead. He told me it was a winter plant (?). I have had rare occasions with floral arrangements dying before their time in the past, and the flowers were promptly replaced. This guy said "I don't think I can help you. You sound mad at nature". Ridiculous man. A live plant should survive longer than 3 weeks. Will never shop there nor recommend. Mc FAIL. read more

I was very disappointed when I saw the flowers I sent our friend who was in the hospital. Since I asked for a very "Christmas" type arrangement, it was a surprise to see the flowers in a clear vase without so much as a bow! Wow! Not that many flowers either. Maybe they assumed I would never see them...all this for $100. No thanks. read more

Terribly rude service is the only problem i had with them. They were not available for my wedding flower order, so I can only comment on the initial service. At 1:00 pm (weekday) when they had an "open" sign in an unlocked door, I walked in and inquired about wedding flowers for a weding 2-weeks out. The only person in the florist was on the phone for about five minutes without acknowledgement and seemed irritated that I waited in their lobby. She informed me that they were not open on the holidays to accommodate our wedding date, so that was it and I left. I called central market and I'm so glad I did . I'm disappointed in our local florist. I was so happy to patronize a locall - walkable - austin business. read more

I hired Mc Phail for my wedding and that was a HUGE mistake. All the info I gave him he wrote notes on the back of a receipt.... that he himself had trouble reading. I talked to him and explained what I wanted, emailed him pictures and of what I wanted did him do. When he arrived to the venue the day of the wedding he was in a hurry to get to another wedding and was rude to my wedding coordinator! When I saw my bouquet I almost cried! I was furious at the shitty ass job! The flowers that he told me where coming from Peru where yellow and withered! This included the groom and his grooms men's boutonnières! My bouqueté was so ugly and heavy that my wedding coordinator had to find scissors and cut some of the old hanging flowers off and modify It. The ribbon I provided him and showed him pics of how I wanted It he did not do, the head table arrangement was not what I specified I wanted! It was ugly and ALL THE FLOWER ARRANGEMENTS WERE NOT PROPORTIONATE!! I hated his work I give It zero stars! I emailed him and he never responded. Poor customer service. He told me he had like 50 years experience so I trusted he would at least do an acceptable job..... He did not. Do not hire this crabby man unless you want to deal with shitty work, bad attitude and poor customer service. Because of this I will have to redo my wedding pics and hire another florist and pay for everything to be redone for pics including hair and makeup. Rex...... YOU SUCK!!! read more

Called last minute to get some flower arrangements after FTD said they couldn't complete my order the same day... I think it was the owner, an older gentleman, answered the phone and was so helpful! He had my flower arrangements ready for me in less than an hour! They were beautiful and much more than what I was expecting for the money. I would definitely recommend using McPhail's for any floral needs. read more

McPhails is old school elegant. i worked for a florist in college and this place is the real deal. The building looks old on the outside but don't let that scare you away. They are true artists. They have done flowers for my grandmother, best friends, clients, a wedding and a funeral. All were amazing high quality, New york, L.A. style arrangements. And, they have great prices and excellent, reliable delivery. I will go back as long as they are around read more

I used Mc Phail for our wedding. They went above and beyond, and their work was superb. I would recommend them to anyone. And I will be using them again. Thank you McPhail! read more

I just sent my wife Valentine's Day flowers - roses and tulips. They were delivered as requested and she said they were "the best flowers I ever sent." I have been sending her flowers for the 10 years we have known each other - so that was a pretty bold statement! I made my order on-line and did not visit the store. I have to give them a 5-star based simply on my wife's happiness! read more

WORST customer service. Will not only not recommend them but will go out of my way to tell people not to use them.

Wow. I stopped in there today to ask them if they'd be willing to sell me at a discount any older flowers, i.e. the ones that would likely end up in a dumpster soon, for a memorial the following day for a homeless individual who had passed away. We wanted him to have a beautiful and dignified memorial yet we were on a very small budget. I had specifically sought out McPhail's as he lived for years nearby and I also thought as a local business they may have some compassion for their neighbors...or maybe just a sense of community. And, as stated, I was offering to pay for older flowers. The woman working was incredibly rude and cold. Beyond cold. She informed me that they "don't have flowers like that" and shut me down immediately. I did not expect them to shower me in exotic flowers but expected a little warmth and compassion, even if declining my request. What kills me is that I can only imagine they don't use 100% of their flowers every single night so I'd suspect some will go to waste instead of a good cause. read more

I met with, who I assume, is the owner of McPhails to place an order for a bridal bouquet a week before I needed the flowers. I only needed the one large bouquet for a photoshoot and he said it would ready when I came to pick it up in the morning, the following week. When I got to the shop that morning, the same man who took my order a week ago informed me that the bouquet had not been made. He said someone must have misplaced the order and that he could have it ready in 15 minutes if I waited. So I did wait and it actually took about 20 minutes. I had a shoot to get to and this was making me late. He then made me pay full price ($55 for sunflowers) and when I asked why I should have to pay full price when he messed up, he replied in a very rude tone, "Well, you got your product didn't you?". I would never recommend this place to anyone and will never use them again. I am a wedding photographer in Austin and this experience is enough to convince me to warn all my brides not to use this place. Don't let the awesome green building fool you! read more