I am going to suggest that you get in touch with these guys for any HVAC needs that you may have. You can not go wrong no matter what the situation may be. We have been dealing with this company for many years and it has been a wonderful experience. The company employs persons with experience and knowledge of the industry and has been very honest about their opinions on the need or needs that are discovered by their inspection. I have never had an issue with them trying to get me to do anything that was not necessary. The 'ole If it's not broke then don't fix it as opposed to the " they don't know anything so I can make money from it anyway by making them fix everything,, they just aren't that way!!! I trust them till the end-and you can too ! So give them a chance and they'll be happy to work with you ~ give their awesome office staff a call and they will get you on their schedule B read more

They are no longer Christian and were bought out by a financial institution, so your money is going to the billionaires while they engage in elder abuse by charging my mom $18,000 for a new furnace and AC unit. Disgusting. That was a discounted price after they gave her a "free" thermostat.. they replaced the thermostat one year ago. Run run run! read more

AVOID AT ALL COSTS. THEY RIP YOU OFF. Purchase was a full Furnace / HVAC unit from McAfee less than 3 years ago. Evaporator coil went bad in June (at just over 2 years). Part was covered under warranty, but they charged $750 hr for labor costs ($1500 labor charge and 2 hours work). After replacement, the unit was leaking so tech came back to fix. No charge because it was something the tech did. But a few days later AC capacitor went bad on outside unit. No problem, should be under warranty, but tech said part was not under warranty, it was a consumable. Tech also said it probably went bad due to the previous leak that had the unit turning on so often since AC was not operating correctly. As a reminder, they caused the leak. They then charged 150% over national average for the repair (that should be warranty work). So, if you want crap HVAC equipment that goes bad quickly (so they can outrageous hourly rates to "fix"), incompetent techs that don't do the repairs correctly, and management that doesn't give a crap, then McAfee should be your choice. If you don't want that look elsewhere. You can't do worse. read more

Paid $29.99 a month and they find stuff wrong everytime for about $300 each problem, even on the A/C they installed and has their name on it. Once we had an issue on Saturday and they still charged a service call since it was a weekend but said they could not actually fix the heater until Monday when they can get in their own warehouse? Then on the winter inspection they said the heater was dangerous and I needed a new one for $10k, they shut off the gas to it and turned it off. My family sat in cold until I got home to turn it back on. Another company came out and said the lines are a bit rusted and I eventually need a new heater but not urgently. AVOID McAfee! read more

The service guy was very young, but nice and polite...He couldn't find the problem at first and said everything was Ok....I said it wasnt working right, so he stopped and start the furnace 3 times...Took off 2 screws for the faceplate...Took a small wire brush and wiped off some dust (did not take out the assembly and thoroughly clean)...2 mins and put back on the faceplate and charged $296...I tried to call the next morning and The receptionist became short with me..... She said that's the price.... Total price gouging!.... Very disappointed and will spread the word, Do not call this company! read more

Hired this company to complete 1)Annual Insp and maintenance of heating system. 2)Clean Blower Assembly Level 2 3) Coil Sanitization with Fungicide 4) Replace UV Blub. Total bill was $611.40. The service tech was young and polite but when we removed cover for the Coil after he had left it was not cleaned at all. He even showed us a pic of how bad it was. We paid $200.00 just for that part. Also, they do not bring any type of vacuum to clean furnace. It took 3 phone calls and several emails for Travis the manager to bother to call us back. My husband cleaned the coil ourselves but they will not refund us the $200.00 and they insist on coming out even though it is now clean by us. I feel this company is dishonest and says they do things that they really do not do. We even enrolled in the Maintenance contract that costs like $25/month. We are reconsidering this. read more

Our furnace was not working so I called McAfee to have them look at the unit. The technician stated that the switch on the outside of the furnace was bad and needed replaced. We replaced the switch on the unit as the tech stated it would be 150$ for him to replace the switch... Called in an Electrician to take a look to make sure the switch was installed correctly only to find out multiple internal components were burnt. The McAfee tech should have been able to identify this issue and work with us to find a resolution. Wouldn't recommend this company to anyone. SN: I also started the service plan with this company. When I called to cancel the monthly service due to the issue stated above, the lady on the phone was less than polite as I was explaining the reasons for wanting to cancel. read more

Micheal R. came out to our home to review our Heating and AC unit, he was friendly on time and did a very thorough job. He informed me of possible upgrade of I-Wave R to keep my house air clean and family safe. I truly appreciate his time and dedication to my home's heating and cooling systems. He also spent time with my dogs too. Thanks Micheal! read more

McAfee sold me Furnace system with complete system check for $4,700 11/2/2019. Failed to install rusted parts connected, water/mold no air flow. November 2, 2019, 6 months ago, I called McAfee for another followup service for my HVAC unit was still under warranty from prior service calls and I am a Family Comfort Gold Member. I am Permanently Disabled with oxygen required for my lungs are severely damaged due to industrial chemical exposure. Dust, mold, poor air quality, and extreme hot or cold temperatures is life threatening to me. This was explained to McAfee customer service Amy and Angie, Installers-Andy Roth, Jason James, Troy Dobbs prior to Installation scheduled 11/6/2019. My service and dispatch call was by Andy Roth 11/2/2019. My McAfee Gold Comfort Guaranteed Service was charged and my entire HVAC system was to be serviced and replacement parts and labor included with my $4700 paid in full on installation 11/6/2019. No air/heat was coming out of the vents. The new McAfee brand Furnace was to remedy the failure of the Furnace to provide any movement of air. After the installation both on the top of my furnace replacement and bottom connections duct work in the crawl space below. The rusted sheet metal was brought to the installers attention and was promised it would be replaced as it is common problem (see photo taken Today May 26,2020). I was provided a warranty of 10 year parts, 3 year labor, and 20 year Heat Exchange warranties by McAfee product and Services. April 25, 2020 Call McAfee 937-438-1976 and information left with McAfee as severe problem with no heat or air coming out of vents while furnace is on. I expressed my medical needs, dust and foul air was exiting the vents with no heat. I repeated that I am under warranty from 6 months ago and problem is severe, emergency level. Customer has Severe Lung disability with recent installation and Gold Membership Comfort monthly paying $19.95. April 26, 2020 I made another call to McAfee 937-438-1976. similar info provided again. Spoke with Amy and Angie May 1, 2020 McAfee 937-438-1976 called by me again with similar info needed help. Spoke with Angie May 2,2020 Saturday, I called McAfee 937-438-1976 again and expressed my needs, warranty, and lack of interest in customer satisfaction to Angie, I wanted to speak with Greg McAfee and deal with this severe problem and my medical condition. No contact to or from Greg McAfee and appointment for service call set up on May 4, 2020. May 4. 2020 Dispatch 261817 Troy Dobbs arrived and examined the compressor of the air conditioner. My calls were all regarding the warranty for the furnace and no air blowing out of the vents. I have been coughing and spitting dirt out of my lungs, see photo of dirty crawl space open to the heated air mixing to the house vents. May 5, 2020 Another service tech dispatched and Observed the new furnace and stated it was working fine, but no air was coming out and very dusty. May 7, 2020 Dispatch 261951 Christopher Bryant service tech noted that the sheet metal below the furnace was rusted and hanging with large 1 foot by 1 foot hole expelling all heated air, from the McAfee new furnace installation 6 months ago, it was apparent that the installers duct taped the sheet metal as duct tape is seen in photos and in crawl space attached to the rusted sheet metal below the new furnace. McAfee has collected $4700 and $19.95 monthly for Gold Service membership that was not appropriately installed, serviced, replaced, nor honestly shared with me, the customer. I have had 2 Emergency room visits and 1 hospitalization for severe lung infection and particles spitting up when coughing up the dirt from my crawl space. I trusted Greg McAfee to perform as advertised, warranty, guaranteed per my installations and service agreements paid. This has been communicated to Angie and the service techs. Friday May 8, 2020 Angie advised me that McAfee would not accept any Service Calls to my house or myself. This is not a Maintenance issue, this should have been addressed and fixed when new furnace was installed on 11/6/2019. Consumer's Desired Resolution: The resolution is very simple, that McAfee provide the product and service. Proper repair and replace the parts and labor I need this fixed for my health, safety, and comfort. McAfee can pay a capable contractor that estimates can be provided, if required. Due to the excess calling, waiting, and lack of service, I have been hospitalized for lung infections and spitting up dirt and dust that was not a problem in my home before McAfee installed the new furnace improperly. During this desperate time of my need I have paid and been patient, the company has taken advantage of me financially, my disability, and complete disrespect with regards to a customer and their own contract agreements. I do not know how McAfee is able to provide Business Expertise, Commercials on TV for excellence in service and treat disabled a read more

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BUYER be WEAR! 4 years ago I purchased a new Heating and Air system from McAfee. The previous 40+ year system was needed to be replaced. After getting bids from other companies, we decided to spend $1500 MORE than the closest quote because we felt the reputation of the company and the community involvement of this company was worth investing in. My air conditioning stopped working so I called McAfee to come out and fix my problem. To their credit they did come out the next day. When the repairmen saw my outside unit he automatically said I have not had serve on my system for 4 years and the repair wont be covered under warranty because I have not had them service it for 4 years. The repairman was quick to try to sell me a yearly service plan that costs around $250 a year. After quickly diagnosing the problem the repairman said it was a capacitor had failed. The repairman charged me $197 for the replacement capacitor plus the $90 trip charge. I questioned the repairman and said 'you got to be kidding me, Motor start capacitors sell for under $50' as I told the guy. I paid the guy and looked up the cost of the capacitor on line. I could buy the exact replacement for $24.99. I have NO Problem with a company making a profit BUT Paying $197 for replacement Capacitor + the $90 Trip charge IS EXCESSIVE!!! Last time I'm working with them! read more

7/5/20- our service was great. Just feel the repair personnel should wear masks when entering homes. As some one considered high-risk I would have appreciated that. Our person took the time to put on booties but not a mask. That's why the 3 stars. The air conditioning repair itself was great. Our service man was helpful and worked fast. I appreciated the quick service to help our house stay cool in this current hot weather. read more

Beware of the Service Contract. They showed up to my elderly fathers and the Technician only looked at the AC without checking the pressure/Freon level. when calling to cancel they were less than pleasant on the phone as well Would not recommended read more

Had a terrible time actually getting a technician to arrive for a service call. Our AC went out and we had a service plan with them, so we called for a tech. We were assured someone would be out in a given window. That window came and went with no one arriving. We waited for hours and called the office again. Were told a tech was on his way. Two more hours went by and no one came. We finally had someone show around 9 pm--not the original guy, but a different one, who had no idea what the problem with the first guy had been. We felt for guy #2 as it was so late and he likely didn't expect to have a call added to the end of his day. We've canceled our ongoing service contract and will be using a different company going forward...a little outside a service window happens sometimes, but when we are sitting home all afternoon just to have no one come until 9 pm is ridiculous. read more

They broke a hole in my parents ceiling and REFUSE to fix it or compensate for the damage their technician caused! TERRIBLE customer service. Now my family is stuck paying a second technician to come and repair the ceiling in their home. read more

McAfee Heating, Air Conditioning, and Plumbing - Heating & Air Conditioning/HVAC Near Me - Kettering, Ohio

I'm am SO angry right now! I called today because I have no heat and there is a sticker on my furnace saying it was installed by this company. They took my information and said someone would be out to fix it. I sat in my cold house all night waiting. By 8 pm no one had shown up so I called to check. I was told "I don't know why they didn't show up. I can put an emergency request in that will cost $180 if you'd like me to?" REALLY???? You don't show up and want to penalize ME?!?! I will never ever call this company again and I will make sure everyone I know hears about it. read more

Have used McAfee for years, and continue to receive great service. Reviews showing very low ratings seem like an attack on a company due to conservative values of the owner, some reviews of which are from persons far outside the service area. Childish behavior to make the voices/opinions heard IMO. I will continue using McAfee, in fact have them in our short list of HVAC for our new house build. read more

Please rethink before calling McAfee Heating and Air. My AC unit stop working on Tuesday night and I called to use my $13/month subscription to have them come look at it. I appreciate the fact that the technician came out the same day I called but that is where any type of good service ended. All I wanted was for the AC to be repaired, but before checking anything or assessing the problem the technician said our unit was too old, any tools or parts he had would not work, and it needed to be replaced. When my husband told him we would not be buying a new unit through their company and would like him to see what the repair cost would be (a new AC is not needed), he immediately had an attitude. He appeared to lack the ability and desire to do even an adequate evaluation. Told us it needed 2 lbs of coolant and probably had a leak. His solution was to fill the 2lbs of coolant at a cost of $400.00 and come back out in two weeks to see how much was left (causing another service charge and possibly another charge for coolant). When my husband asked if he had preformed a leak test the tech was rude when answering when a simple "no" would have worked. The tech was asked to leave due to the unwillingness to do any actual work or explanation of the actual cause of the problem. We then called another company who came out, did a routine clean and removed the dead animal that had fried itself while chewing on a wire. It was explained to us from the new company that our unit was in good working order (minus the rodent) and did not in fact have any type of leak. The new company did say that we need to cover the unit in the off months and have it cleaned yearly. If the tech that came out first from McAfee Heating and Air would have been more of service man than a salesperson, you may not have lost a customer. As of today, we have cancelled our monthly subscription with you and will not be referring your company or services to anyone. read more

I called McAfee when my house A/C stopped blowing cold air. They were quick to return my call and had a tech at my house in a couple hours for $86. The tech Informed us that the compressor was bad inside the condenser (the condenser is the part of your A/C that's outside and blows hot air). He said the entire condenser would need replaced which costs thousands of dollars. I called my uncle who has been an hvac tech for decades for a second opinion and he was able to troubleshoot the problem to a capacitor for the compressor. The capacitor was a $7 dollar part. McAfee charged me $86 just to show up and try to sell me a whole new system. read more

Arrived and cleaned the registers. Very clean very precise and completed work in very acceptable time. Enabled me to get the stink out of the house left by renter Angela Godsey who has many other aliases. Happy to get them out of property! read more

We had our heat pump and furnace/air conditioner replaced one year ago. If you don't mind a system that groans and whines, on occasion waking you up at night, this system is for you. We have had several service calls with no resolution of this problem. We also experienced a problem with our heat pump shortly after installation, due to improper placement of a part, that was too close to wiring. We also had to request a copy of the work order, findings and service work provided, via email, not provided otherwise. Against the advice of friends, we chose McAfee, as many years ago I represented an organization that was honored with the Integrity award at the Dayton Dragons game at the same time as McAfee. Disappointing. read more

Upon completion of a job of replacing a fan on my furnace, I was given a price for the job. I asked the technician the cost of the part that was replaced, and he instructed me that McAfee does not provide such information. I asked him if there was any way I could find out, and he called his supervisor, who I then spoke to. The supervisor told me that McAfee will not provide this information. Asking to break out the cost of a service job by labor / parts is a perfectly reasonable request. In fact, on this very day, I also had my refrigerator serviced and received a quote which was broken out by parts / service charge / labor / tax. Yet, in effect, McAfee was telling me, 'just trust us'. I have no idea if I received fair value. I paid $800. The part that was replaced could cost $100, $200, $300....who knows? I could be getting fleeced. Or, I could have received a great rate. McAfee is free to run its business as it wishes. However, I will not utilize McAfee again. Since they choose to offer zero transparency, I will choose to take my business elsewhere. Note, I have no issue w/ the service or the professionalism of the technician. I just have no idea how they derived their fee. read more

I called on july 19th around 10am and spoke to a young lady and set up an appointment but i never received a call back and tech showed up. Very disappointed read more

I have a service contract with McAfee, which I purchased along with the installation of a new furnace. This company is very good about showing up on time, making required adjustments, service, even replacement of warranteed parts (although I did have to argue my case in regard to one item in which they said was out of warranty). My a/c unit is very old, and they put the hard sell on me to replace it at the time the furnace was replaced. I declined. Every spring when a technician comes to do contract service, they find something "wrong" with the a/c and give a horror story that it's going to cause a fire. When it sounds bad, I call in a friend, who is in the business, for a second opinion. Each time he has assured me there is nothing wrong with what they've pointed out. Even though he is a friend, I still pay him his service fee for coming out. I'm really beginning to mistrust McAfee. The amount they charge for parts is astronomical. read more

Customer service is terrible. Salesman refused to leave a quote because we told him that we had another guy coming later. He basically insinuated I could not afford their service so he wasn't going to waste of time. I tried to get ahold of the office manager for days and no one would contact me. Do not use this company. Do not give them your money. I would not give this company even one star but I had to choose something to post my review read more

I recently had an AC problem. The unit was just blowing hot air. When I called McAfee, my request for service was handled in a very efficient manner with all of my service options explained. The technician arrived during the appointment window. He called to tell me he was on the way. When he arrived, he was well dressed and handled the service issue promptly. I also noticed that both his truck and his equipment were neat, clean, and well organized. That tells me the company is well organized and cares about their reputation and the quality of their work. Bottom line: I will definitely be using them for my heating/AC needs in the future. Mike K. read more

Great service! the techs Steven, Jason and Joe were professional, knowledgeable and courteous. These are the go to guys for McAfee. The complete HVAC replacement went smoothly. Highly recommend them! read more

When my furnace would not heat the house above 64 degrees, I called McAfee. They said they would be out the same day and this fee would be $90 (just to come to my house). I said okay, seemed reasonable since I needed service. Technician arrived, spent about 15 minutes working on problem then left. He charged me an additional $140. The problem: the air filter I purchased was the wrong MERV (a term that I had never heard of). The MERV is apparently the filter material that is allowing the air throughput. If too thick, dirt gathers sooner than the 1-3 month promised by the manufacturer. My filter was rated a 3 month and only installed 1 month before. I purchased a "15" and he said I should be using a 7-8. The MERV rating is on the side of the filter. When the filter was removed, the house reached the thermostat 72 degrees setting. Educational, however, $140 for 15 minutes is excessive. When I called McAfee's office to discuss, I received a short answer of basically that is the way it is. I expected that they would tell me that it was an hourly rate, for 1 minute to 60 minutes of work. But, in the discussion, I was told they do NOT charge by the hour! $140 for 15 minutes is EXCESSIVE! read more

We had excellent service today from McAfee Heating and Air. The technician who came to our house was both prompt and professional. He completed the servicing of our furnace in a thorough and timely manner. I am grateful for the opportunity to do business with a locally-owned company that is so active in our community. I'm glad to pay a little more for the quality and integrity offered by McAfee! read more

Tony is currently at my house inspecting my air conditioner. He's very friendly and professional. I asked him to take care of something and he did it immediately. I've always had very nice folks doing my inspections and appreciate it. read more

I called McAfee to see what was going on with my furnace. They sent a tech out to do a "diagnostic". This cost me just under $90.00. This man came in, was on the phone asking for help the majority of the service. He did not look in the furnace itself. He went on the roof and in the attic. Checked the exhaust. All seemed maybe ok. He was unsure. He said he thought it maybe could be the condensation from the gas either burning too hot or not hot enough. That being said, because of my water heater, that I just replaced 1.5 years prior, he could not service my furnace. He suggested I call them back when I again replace my water heater and get a tankless. This is a Huber Home. They are a standard cookie cutter house type. This area has hundreds or more of this type of house. So if you are in one. I do not recommend this company. They will take your 90 to tell you they cannot help. I am disgusted at the lack of care. read more

My AC went out last weekend so I originally called the company I had do an annual service a few months back. I won't mention their name but it's the same as the hottest season of year. During my service, they tried upselling me on an entire new AC system since mine is being phased out due to the freon used in a years. I called them this past weekend and got the on call guy who also tried selling me a new system over the phone, without even knowing what was going on. I will never call them again. As luck would have it, McAfee serviced my AC before with the prior owner, so there was a phone number and coupons on the furnace. I called them, and they had a tech out the same day. He listened to my problems, concerns, and gave me all my options. He was very descriptive with what would do what, and most importantly, he was honest. Their prices were a lot lower than the other place as well. There's nothing scarier than having something go wrong with something you don't know a lot about, and worrying about a company knowing that most people are that way, and taking advantage of that. McAfee was the exact opposite, and their excellent customer service and business practices will keep me a customer for life. read more

You guys did amazing (as always). The sales representative was very informative and friendly. Installation techs were very good and kept the area clean. read more

Grandparents AC went out and they called them. Tech (Rick) came out and said mainboard was bad due to water intrusion and stated a new mainboard would cost $800. He said he would have to order it. He also cut wires/wire nutted them together and changed hook up so fan and AC ran all the time. I am AC universal certified but was at work so I recommended them. After I found out, I spent 5 minutes on line and found a new mainboard for 78$ plus shipping. Received it, installed it and corrected the boogered wiring and all is good now. So if he didn't come back and they called someone else, they would have to pay to have mainboard replaced and wiring straightened out....I believe in profit and mark ups but not $720. Also, didn't have to cut wires, could have just jumpered them. Never again!!!!!!! read more

On 28 May 2020 I called McAfee today to repair my AC. They responded quickly but first wanted approximately $90.00 just to show up. I agreed to this service charge. I explained the situation and that I am recovering from cancer surgery, my wife and I have heart issues and that we desperately need the AC fixed. The repairman spent approximately 15 minutes said that the unit needs 3 lbs of freon and that he wants to put in dye to identify the leak location. He quoted their flat rate price would be $600 plus the $90 service charge and that price does not include any other additional repairs. Once the leak was found there would be additional repair costs. read more

Hi prices, but good people, I still need to shop around, sales rep. Wont send me my estimate he made, will check competition if I can't get a better deAl. read more

I had them out to replace a capacitator and they charged me almost $400.00 for a $12.00 part! They ripped me off. There is a reason why they are not a member of the BBB. Do not use them unless you want to be ripped off. read more

Just had to completely replace a furnace I bought from them that was only six years old. It was "condemned" by their service guy. From the minute it was installed it had problems. Replaced an igniter, a fan, and finally the heat exchanger cracked. It was always going out at the worst time. They sell their own brand, and it's junk. read more

Seth was a great service person, he completes my furnace tuneup and programmed my thermostat the correct way.

We chose McAfee to install a new furnace after one of their techs told us that our old furnace was unsafe and had to be shut down and replaced. Since the installation two months ago, we're now on our third problem. First, they installed a thermostat that clicked so loudly, it kept me awake at night since it was located just outside the bedroom. I called to have a technician check it out, and he told me, "You'll get used to it. My wife did." No, no I won't. I had to tell him to put the old SILENT thermostat back on, which he did unhappily. He also failed to tell me when he was on his way, so he had to wait 15 minutes for me to come home to let him in. When the office called him on his cell to ask why he was running late, he blamed me and said I was late. No, I was not. I would have met him at the door had he called ahead like he was supposed to. Next, they had drained the Freon out of the air conditioner coils when they replaced them, and they didn't put any back in. So on the first 85-degree day after the install, our air conditioning didn't work. And it was a Sunday, so we couldn't get anyone out to fix it until AT LEAST the next day unless we wanted to pay the after-hours fee. Now, about two months after install furnace won't kick on at all. Once again, it's a Sunday, it's 80 degrees, and it won't work. The heat won't kick on, so I know it's the furnace and not the air conditioner. I will never, ever recommend McAfee to anyone. Ever. This has been the biggest mistake we have ever made. I also really question if anything was even wrong with our old furnace after reading some other customer reviews. Sounds like we were duped, twice. On a side note, my mother-in-law had recommended them to someone after we used them (before the problems), and the technician was so rude to her friend that she told the technician to leave her house. So if you want bad service and a bad product, by all means, use McAfee. read more

I have been both a residential and business customer for may years. I have religiously paid the monthly fees to be part of the "Comfort Club" so that I would be contacted in the spring and fall for inspections of my systems (5 total). Upon discovering today that i had not been contacted in over a year and being told that McAfee does not proactively contact those that they bill every month, I asked for a refund of the year in fees that resulted in no inspections from McAfee, I was told that a refund was not possible. When I indicated that I would pull my business for all 5 systems if there was not some type of refund, the McAfee representative simply responded "OK". They must have enough new business to more than offset those of us who leave due to a lack of a positive customer service attitude. At this point, one can only classify the "Comfort Club" as a group of folks like me who believed that we were paying for service. In the end, it should be considered as just another SCAM. read more