Classic example of "great guy but you have to get past his secretary." The guy who came out was great! He fixed the problem, patiently waited with me to make sure the problem was fully fixed, and even showed me where to go on Ameren to get discounts on certain things should I need them in the future. Very friendly and professional and got the problem fixed for a very good cost! My issue was in trying to book him. I had done some research and found the problem I was experiencing was likely due to my thermostat. So I messaged them asking if if they were able to fix thermostats and left them my number to text me. I got a text saying that it would need to be replaced, not fixed. I said that was fine and proceeded to ask them to come out. I told them I was available everyday after 3:15 as I am a teacher and can't leave class early to get home and let them in. They said They were open from 2:00 to 5:00 and couldn't promise they wouldn't come at 2:00. This baffled me. I told them I couldn't come home early. Wouldn't you just send your worker to take a long lunch or run errands for the company if you had to wait like that? Seemed very odd and made it feel like whoever was in charge of booking appointments didn't care about my schedule. read more

If I could write this company with a zero star I would!! Every time one of their men show up they always complain about how the last guy set up the heat pump, there's no consistency on how to set up the heat pump. All the time the technician doesn't even know how to operate the thermostat!! It's too high tech for them but the product came from them which makes it even more hilarious!!! I called to set up an appointment to have Freon added to my air conditioner I let the gal know I hadn't had them out in four years and she booked me a month out then she called and canceled because other people needed Freon even though I was running low myself on freon. I was cool about it and excepted the second appointment, that was probably my biggest mistake she claim the technician had to come at 7:30 AM because I would be the first appointment of the day on that morning when the technician couldn't find his way to my house they sent him to another appointment and screwed me over completely!! Do business with this company at your own risk as they are completely disorganized and very unprofessional!! read more

Back in June our home's AC went out, and it was the first really hot week of the summer. At first I called up a different guy to look into the issue, and he completely botched diagnosing the issue and charged me for the wrong coolant which he also price gouged. Something seemed off, so I called Meister Heating and AC after hearing how good they were via word of mouth. It was after work hours, so I assumed we were in for at least one more night of sleeping in the heat. The owner, Phil, upon hearing our story, came out that very night to fix the AC because all of his other guys were on jobs. He was quick, professional, and answered all my questions. He went over the costs in detail, which ended up being way cheaper than what the other guy was charging/quoting. In just a few hours he made the repairs and replenished the coolant so my AC was back up and running. I would highly recommend this company to anyone - they went above and beyond my expectations. When your house is as hot as a furnace and the HVAC guy, who doesn't even live close, will leave his family dinner to help you, well, you know you can't get better customer service than that. read more

We had a great experience with Meister's. They were honest, affordable, and did the job in a timely manner! I have a two system house, one for upstairs and one for downstairs. They worked extremely hard and replaced both furnaces and a/c units in two days. With these new Trane units my electric bill has been cut down significantly. They also set me up with advanced thermostats so I can access them remotely from anywhere. read more

Well I have used Meister heating & Air for 10 years. They have serviced my air until many times during this period and have always done a great job. They came out earlier to add freon to my air unit and let me know it would probably run out and said it would be like trying to find a needle in the hay stack to find the leak. Well the freon ran out a month later so we called to have them install a new air unit. The owner is the one who gave us the quote on Tuesday (we had already been out of air in 90 + degree temperatures for a few days now). He said he would get back with us to tell us when he could get out and install the new unit. He never called Wednesday, so we called back Wednesday afternoon (90 + degree weather), he never called Thursday(90 + degree weather), so we called twice on Thursday, he never called back, We called Friday(80 + degree weather), he finally called back and said that he can't help us until July. So who in their right mind would knowingly let a customer who you have had for 10 years sit there without an answer for 4 days and knowingly won't be able to get another company out until Monday so now out of air for 3 more days and know that company probably won't be able to get to us for another few days to a week? You can make your own call on using this company but that is a tough one for me to swallow and I don't like to ruin people but the owner had no remorse for what he did. read more