Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Absolutely the WORST customer service you will ever receive. The water softener itself is great…read more The installation was great. Need customer service? Good luck. My reverse osmosis quit working. Need service? Well, that will take 10 days - yes DAYS to reconnect to your WiFi. Billing issues? Good luck. I received a bill for over $400 (monthly payment is under $60). I was TOLD they changed ACH provider SIX months ago. Never contacted me - even with my email and phone number. When I called, obviously upset, they hung up on me. Very mature way to handle a customer trying to understand how on earth my bill is over $400. Oh and THEY never contacted me, but managed to charge me $17 A MONTH LATE charge for all the months they did not reach out to tell me they changed service for my automatic payment. I was told OVER SIX MONTHS they were going thru a list to reach customers. So, they couldn't email me? They couldn't call me in six months to tell me to re-register my automatic payment? $17 a month late charge for THEIR ERROR? Absolutely DO NOT RECOMMEND. Rudest customer service ladies you were ever find. I would give ZERO stars if possible.

Starting with the initial sales call, very friendly and no smarmy pitch. Installed within a week…read moreand the installer was very friendly and professional. About a month in, we had a minor issue on Christmas Day so I filled out the online contact form, crossing my fingers that they would get back to me next day. Within a half hour I got a call from the owner! Again - on CHRISTMAS DAY!! Service was out the next day and took care of everything. Super impressed and am so glad I chose Hawkins!

Hawkins is a fantastic company to work with. Everyone from the people answering the phones, to the…read moreperson who came out to test our water, to the technician who installed our equipment were courteous and thorough. Calls and questions were handled promptly and our water has never been better. We would not hesitate to recommend them to anyone. Bill F.

Very professional. On time, great job, fair prices. Couldn't ask for more…read moreFive stars and thanks

No need to look further for a plumber! Steven has it all - prompt, priced right, honest and very…read moreexperienced!

Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

Came out promptly and was very professional about the services he provided. Very considerate and…read morecleaned up nicely.

I've used Town & Country a few times over the years for plumbing repairs, a new shower install, and…read morewhen they installed my hot water tank, and they've always been great to work with. Most recently, I had a small leak in an elbow connection that was in a pretty difficult spot to access. They were able to come out the same day, communication was excellent, and the repair itself took only about 30 minutes. The price for the service call was fair, the work was done quickly, and everything has been working perfectly since. It's nice to find a company that's reliable and responsive. Mark W

I pulled a permit for a 99 inch addition. The work was DONE, but the city mid-way into the…read moreconstruction told me I had to get a licensed electrician. Despite saying, they offer free estimates, Town And Country pulled the permit and didn't even bother to go out and check the work or give me an estimate. They managed to fail not one, but TWO rough in inspections! Yes, Tim, the owner expects me to pay for his failed inspections. But it gets worse, three different electricians came in to do exactly what? They re-stapled some wires, and then put in two new outlets that the city didn't require, including one in another bedroom. When I called about the unnecessary work and inflated charges the owner, Tim, literally screamed at me over the phone. Unprofessional, condescending, rude and dismissive. I offer to make a partial payment, but he responded with more threats. He refused mediation. This bill is almost $1200. He threatened to put a lien on my house and actually that's the first thing he follow through on with great Efficiency. I've used this company before and have experienced their price gouging, but I was in a bind. they knew when I called them I was a blank check opportunity because only Town And Country Plumbing can call in for the Final Inspection. So I have a lien on my house and the permit is still opened. If anyone can help please reach out. Thanks. Obviously, I will never use them again and notice a trend of a lot of recent one star reviews! As you can see from other reviews the lack of coordination, communication, showing up, overinflated prices, etc is how Town and country operates.

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

Awesome, Awesome, Awesome!! Office staff, Deb and Daniel, are super nice and professional. I…read morereceived a phone call and message early in the morning letting me know the tech would be here between 8:00 & 8:15. Sure enough! Jeremy was here on time!! Talk about professional and knowledgeable; Jeremy is fantastic! He saw my eyes glaze over I'm sure, but he took the time to explain every detail of my water softener. In the end, the intimidation factor was gone, Jeremy built up confidence in me with the unit, and reassured me that if I had any questions that I could call the office and someone is there to help. This is the company to call for all your water softener needs! I highly recommend them! Thank you!

From the owner: Since 1967, Hawkins Water Tech has been the trusted, family-owned, local water treatment company…read moreproudly serving the Michiana area and surrounding communities. We specialize in expert water softener installation, service, and repairs for all makes and models, reverse osmosis systems, whole-home water filtration, iron and sulfur removal, and customized solutions for hard and problem water. Our comprehensive services include free water testing, softener salt delivery, bottled water delivery, and commercial water treatment solutions. Choose Hawkins Water Tech for personalized service, quality products, expert installations, dependable water solutions, and exceptional customer satisfaction—your clear choice in water treatment!