I was evaluated for hearing loss at this facility on 3/5/2026 and was pleased with the thoroughness…read moreof the testing. Stephanie Griffin and Matthew Gillihan were very professional in their testing and diagnosing of my hearing impairment, along with recommendations for assistive devices. The problems began when I met with the audiologist, Chasity Walton. I tested a Bluetooth hearing aid that was a great fit for me and was quoted a price of $500 after my insurance payment of $3000. I agreed to this. Chasity confirmed this again on 3/17 via a voice message verifying my insurance covered the hearing aid and that I just had to pay the $500. I questioned exactly what the $500 was for and was informed it was for the programming of the hearing aids, the fitting of the hearing aids- (which should have been included in the purchase price anyway) and an extended warranty that I was REQUIRED to purchase. I questioned this. I also requested this in writing and was told that it should be in the contract when I pick up the hearing aides. ??? On 3/18 Chasity calls me back and tells me she checked with the billing dept and "oh by the way we need an additional $1400 from you", that the hearing aids were actually that much higher in price. I declined to purchase and said I no longer trust this practice because of the wildly inaccurate and fluctuating pricing. I got my test results and will be getting my hearing aids for much cheaper elsewhere. I also reached out to the billing dept and they denied ever telling Chasity that I needed to provide $1400 more. Requested a call back from the office manager-no response. Billing also told me the actual price of the hearing aids in the worksheet was $2000 plus an additional $1500. For what? Once a practitioner lies to me, all trust is gone. Buyer beware!! PLEASE CHECK GOOGLE REVIEWS! THEY'VE BEEN DOING THIS BAIT AND SWITCH FOR YEARS!!

For those of you that don't want to read the entirety of my review, I will summarize my experince:…read more Dr. McClelland was able do for me what 8+ specialists were unable to do over the course of 13 years. Dr. McClelland changed my life for the better. My results were not only beneficial, they exceeded my expectations. In the past, I was an MMA athlete. Through many years of training I acquired scar tissue in my nose as a result of breaks & impacts. 13 years ago I decided to consult with a Dr who could potentially fix the issue so I could breath and perform better. The Dr decided it was best to have Bilateral Turbinate reduction. The Dr. used an older, less popular technique, and it resulted in several problems. long story short -- the surgery had made my problem much worse. I ended up with more scar tissue, in addition to that, I had a new problem, my turbinates were swollen constantly as a result of the surgery. This made it difficult to breath during workouts, I had to wear a nose strip to bed every night if I wanted a decent night's sleep (Which I did for 13 years), and I would often wake up in the morning feeling dehydrated. Over the course of 13 years I visited several Drs. Most of the time I was told "there is nothing wrong", which there clearly was, or "you need to see a plastic surgeon for reconstruction", but I did not want a nose job, or "Wear a nose strip or an insert", but I did not want to have to do that for the rest of my life! 13 years was enough. Fast forward to Dr. McClelland -- I am going to make this quick, because frankly, the whole experince WAS quick. The staff was friendly, Dr. McClelland listened to my story and my concerns and answered every question I had. He recommended a CAT scan to see what was going on, which no other Dr did over the course of 13 years. He discovered that my turbinates were oversized. He scheduled a corrective surgery a couple weeks later. I showed up to his office for a 1 hr outpatient procedure, and my life was changed for the better. Now here I am after 13 years of dealing with this issue, being told nothing could be done or nothing was wrong, after a couple office visits over the course of a few weeks, and a 1 hr procedure -- Dr. McClelland has changed my life for the better. I wish I would have found him sooner. P.S. - I haven't had to wear a nose strip since the procedure and my cardio & endurance during my workouts has tripled! Life is better when you can breath through your nose. Cheers

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

Dr Klein is amazing, but don't go to Dr. Puri. I almost lost my hearing by an incorrect diagnosis…read moreby Dr. Puri. Fortunately the on-call PA put me on prednisone which saved my hearing. Did a follow-up with a different doctor (Dr. Klein) afterwards and Dr. Klein was very thorough and would recommend him.

I started going to Queen City ENT in 2023 to have a hearing examination and get new, improved…read morehearing aids to replace those (from a different provider) which had reached the end of their useful life . I was very pleased with the audiologists Dr. Sheey and Dr. High. I visit there periodically to get any "tweaks" needed as my condition changes.

Quality care, professional doctors and staff. Had a positive experience with my hearing test and…read moreear check.

Everyone treated me kindly and professionally. All staff, including Dr. Moss, were highly…read moreintelligent, capable, and clearly well trained in their roles/responsibilities. Genuinely one of the better medical visits I've experienced ever in my hometown.

I had a very disappointing experience with this doctor's office. Communication was extremely poor…read more-- multiple calls were never returned, from this location and the billing department. During my first visit, the exam was not thorough at all. Had to endure 6 more weeks of worsening/more frequent nose bleeds before another Dr. at different location found the actual problem that the first Dr. missed initially. Patients deserve attentive service, timely communication, and a comprehensive evaluation, especially during an initial appointment. Unfortunately, this office did not meet those expectations.

Just had Lasik done yesterday and feeling amazing!…read more From my first call to Providence eye until now, I have felt cared for and well informed every step of the way. Every staff member at Providence eye is genuinely warm and caring but most importantly knowledgeable. The communication between staff members is fantastic-making the patient experience much easier. I felt so comfortable knowing that everyone was on the same page. Despite the fairly simple pre and post op instructions they were repeated to me just the right amount of times, in writing and in person. I was made to feel completely comfortable to ask any questions at all! Dr. Mozayeni was friendly, warm, informative, very detail oriented and thorough. He didn't try to sell me on Lasik, but rather educated me and was informative about my options. During the actual procedure, I thought I would be very nervous, but with Dr. Mozayeni and is fabulous tech Sara by my side, I was surprisingly comfortable and confident. When I left the office, I truly felt that Dr. Mozayeni and his staff were as happy for me and my new vision as I was! Thank you Providence eye for this wonderful experience. You're getting all my Lasik referrals!!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!

Having had excellent experiences at the Southpark and Steele Creek locations, I expected to be just…read moreas pleased at the Pineville location. I couldn't be more disappointed. The first issue was just making the appointment. I showed up, they didn't have me scheduled. What followed was so screwy and complicated I don't even know how to go into any detail without needing five paragraphs, so suffice it to say by the time I could show them the confirmation on their CEENTA app all they could do was try to fit me in. They did, but I felt rushed and the doctor and his P.A. seemed to be distracted by thinking of the next patient while they were talking to me. All of this was nothing in light of what happened next. I had surgery on my neck. The goal of the surgery was accomplished but the incision wasn't closed properly and I am left actually deformed. It's ugly and permanent and I will be self-conscious about it for the rest of my life. I understand that by the time it was discovered there was nothing that could be done to correct it. But they were so nonchalant about it and haven't seemed at all concerned about what happened to me. And it absolutely WAS the fault of whomever closed the incision (I don't know who, I was anesthetized). I followed post-surgical instructions to the letter. I even considered a malpractice suit, but that would accomplish nothing. This cannot be fixed. I want to repeat: I have had a more-than-satisfactory experience at the Steele Creek location and the care I've received at the Southpark location has been outstanding for the last ten years.

CEENTA is quite the complex...Think of it as a shopping mall for ENTs. The first time you come in…read moreit can be quite overwhelming, as there are multiple floors and desk that require individual check-in based on the specialist you are seeing. Luckily, they have an information desk at the front of the building, so that you are directed to the appropriate kiosk. The staff is very friendly and efficient, but sometimes the wait times can be a bit long. Also, the waiting rooms aren't always as clean as I'd like. With a toddler in tow, I'm always worried about all of the germs lurking behind. Last time we were there I found food crumbs scattered across chairs in the children's waiting area, along with used tissues. Overall, CEENTA is great. They are a well-oiled machine and this is a one-stop shop if you (or your child) have an ENT issue. Make sure to sign up for their MyChart app so that you can schedule and fill out forms online.

My MRI was paid by insurance as it was in network with CEENTA but they choose to have an out of…read morenetwork interpret the results. Had they told me this when my MRI was approved but were going to choose someone out of network I would have asked to perform the MRI at Novant as it is in network for them and so would the radiology interpretations. I am now getting a bill for almost $600.

Worst place ever. First they have you come in 4 time @50.00 before they have a co b payment of…read morealmost 500.00. They when you come in to ask why it did not work and you are 15 minutes late because of an accident they say sorry you are 5 minutes past the grace period we can see you next month. You say you will sit and wait and an older lady comes in 15 minutes late and they tell her to have a seat. Plus when i had my ablation blood was running down my leg and no one rushed to assist at all.

MD was "nice" but extremely regimented, and, rather like a cafeteria style, had limited repertoire…read moreof choices in treatments, i.e., did not even provide the very simple double occipital nerve blocks (simple trigger point injections for coat hanger pain) but rather he just wanted to push the more financially lucrative treatments such as epidurals. It's been awhile since I was there (early 2024) and have seen such a plethora of other unsatisfactory physicians in the interim that I cannot recall if he prescribed any of the generally ineffective and commonly prescribed "pain" meds at all such as Lyrica. I wasn't looking for any of the dog and pony circus of treatment with opiates at that time being I was already well aware of the pitfalls of that such as it is impossible to even obtain a sufficiently high enough dosage to be worth my while to try them again. Therefore, instead I just lay down a lot, hire people to do my housework @ 30 bucks per hour, cannot even stand at my sink more than 5 minutes to wash my own dishes, have to pay someone to drive my dogs to the dog groomers being I still cannot even bend over my own laundry sink long enough to bathe my own 5 and 6 lb dogs, plus of course I have major problems simply bending over to pick things up off my floor - pretty pathetic really as I actually know myself how to fix these things. While I have more invisible illnesses than I can count on 2 to 3 hands, there is not one MD I have met anywhere in this metropolis who knows anywhere close to as much as do about them sadly. There is absolutely NO excuse for this happening in AMERIKA so shame on what has been allowed to happen with three downfall of our entire healthcare system here. *** Otoh, Kiran Semmelsberger, PA, formerly of Atrium Primary Care in Mint Hill certainly did. She, however, has moved on being that she was so conscientious about her job that she was majorly overworked. She had been known to call me from the office there at 8:30 PM just to ensure she followed through with some final analysis of some new diagnostic crisis of mine. While these reflections of mine RE: the medical care thus far found in Charlotte, NC, are not at all just directed towards this one practice on Springbank, this practice I went to one time only was in fact a typical example of what is being described. *** End result currently?? What a wasted life due to insuffucient, deficient, or lack of medical care in Charlotte NC - 17th largest metro area in the country I read somewhere ... pretty sad