Incompetent on so many levels Not worth your time or money…read more It took them months to handle a simple request.

Called to make an appointment to get my ears flushed, because last time I went there they just…read morepicked it out and a week later it was acting up again. So I called back and asked them could they flush it? They said yes, when I get there they said they don't flush, unbelievable,,,, they need to get somebody there that knows what they are doing. waste of time

I'm so very grateful for God leading me to Dr. Shaw. I was so hesitant to have cataract surgery on…read moremy eyes and never felt comfortable with other physicians prior to meeting Dr. Shaw. I went in unable to drive and now I have 20/25 vision, unrestricted and can see better than I can remember. The surgery was painless and Dr. Shaw answered every question I had with expertise and kindness. I praise God for my sight and will forever be grateful to Dr. Shaw.

Very small practice with a few select providers. I was notified before the practice was even open…read morethat the provider that I was going to see was running behind schedule so my waiting time would be longer than expected. However that was not the case. As soon as I checked in at the entrance of the building I was sent to look for my waiting area. Very easy to follow signs with arrows pointing you to the right area at all times. As soon as I got comfy in the waiting area, I was called back and was seen by the provider within 10 minutes.

Made an appointment, waited 3 weeks to get in. Took the day off, they cancelled the appointment on…read morethe scheduled day. All this with multiple warnings about a 50.00 penalty for missing an appointment!

We have been generally satisfied with the office staff & doctors. The young lady who conducts the…read morehearing screenings is outstanding, kind, and patient. The practice's surgical scheduler has been an absolute nightmare to work with. She is inflexible, obstinate, and shows no empathy for patients. If I was not so concerned for my son's hearing we would be changing practices due to her inhospitable and unhelpful behavior. Unfortunately, I can no longer be recommending this practice due to this problem.

I have never had an experience like this at any doctor's office in my life. I went in for some…read morenasal congestion. I have a $70 co-pay. I paid the $70. I saw the Dr. He explained to mean that because of insurance issues they require me to come back in for a CT scan located across the hall. I did that and paid another $70. The desk told me they accepted my insurance and there shouldn't be any issues. Then after my CT scan they tell me I will have to come in AGAIN to hear the results and pay another $70. Why the doctor can't tell me this the same day I got the scan is beyond me. It's actually criminal to do this to patients. I come in again and the doctor talks to me for at most 10 minutes, shows me my CT scan and says that he'll prescribe me a steroid pack. When I told the front desk and the doctor that they can't put this sort of financial burden on consumers the doctor told me to talk to my HR department?? Then they text me weeks later saying I owe $422.45. Your office is a scam and I pray it closes. Stop preying off of patients and do better.

Dr Mac, promised me that after I did his new cataract surgery that I would be able to see up close,…read moremid range and distance. I can only see distance and it isn't that great now. I would have been better off not having anything done. I paid 11k to only now have vision issues, major dry eyes that require costly eye drops every month and bad halos. I believe I deserve my money back. I will keep posting everywhere I can to make sure this doesn't happen to anyone else. Lori Rogers

First time at this place ,a SHOUT OUT. To Kency ( not sure if spelled correctly) and Loraine. They…read moreboth were incredible helpful as I am having trouble with my vision insurance to get am appointment set up , they called the insurance company for me and clarify what was wrong, after I left the place I called the insurance back they told me how Metrolina should submit the claims . I called Metrolina , Kency answered the phone and told me that after I left they had discussed my situation , I told them the outcome of my call with the insurance and an appointment was set up. Thank you Kency and Loraine for going the extra mile.

Doctor Maloney is a good listener. When Dr. Lester left, I was apprehensive choosing a new doctor…read morebut Dr. Maloney has made it very comfortable. I can bring a list of questions and he takes the time to answer them all while making you feel heard. I like his demeanor and his help understanding his answers. He seems like he cares.

Whomever is the woman answering phone calls and scheduling appointments today, April 8, 2020, is a…read morecomplete moron! (May be harsh, but true and i think is justified, based on how I was made to feel). She needs to go back to school if she can't so much as READ! a computer screen, Follow SIMPLE instructions, and accommodate patients in an appropriate manner!! This was UNACCEPTABLE in every way. I wish I had gotten her name, but either way, you know who you are and should be VERY Ashamed! ETA -- Finally, I did get her name... Rebecca Russell, Thanks for ruining my day! AND causing me added stress I don't need, making me mentally break down. Might I offer up some advice... YOU, Rebecca, should handle patients more delicately in the future! (It literally could be the difference between Life and Death!!!!!!) As it almost was in this case. FYI: Everyone else here is terrific!