I'm so very grateful for God leading me to Dr. Shaw. I was so hesitant to have cataract surgery on…read moremy eyes and never felt comfortable with other physicians prior to meeting Dr. Shaw. I went in unable to drive and now I have 20/25 vision, unrestricted and can see better than I can remember. The surgery was painless and Dr. Shaw answered every question I had with expertise and kindness. I praise God for my sight and will forever be grateful to Dr. Shaw.

Very small practice with a few select providers. I was notified before the practice was even open…read morethat the provider that I was going to see was running behind schedule so my waiting time would be longer than expected. However that was not the case. As soon as I checked in at the entrance of the building I was sent to look for my waiting area. Very easy to follow signs with arrows pointing you to the right area at all times. As soon as I got comfy in the waiting area, I was called back and was seen by the provider within 10 minutes.

Made an appointment, waited 3 weeks to get in. Took the day off, they cancelled the appointment on…read morethe scheduled day. All this with multiple warnings about a 50.00 penalty for missing an appointment!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I highly recommend Providence Eye & Laser Specialist to everyone…read more The facility is very clean. The staff is wonderful and Dr. Nunnery is honest and a true professional that cares about the patients well being. I will be back each year moving forward. Thank you!

My mother has been a loyal patient at Monroe location for years. After recently losing her husband…read moreof 40 years, she was understandably overwhelmed and dealing with grief, insurance complications, and countless responsibilities. Because she had to cancel and reschedule appointments during one of the most difficult periods of her life, your office refused to accommodate her or make any exception. The complete lack of compassion and understanding shown toward a long-time patient was extremely disappointing. Respect and empathy clearly means very little here. As a result of this upsetting situation my family and I will be taking our business elsewhere and will not be returning.

I need to emphasize I have seen three doctors and they are all great. That being said, the front…read moredesk often, but not always, has the kind of staff you just want to scream at. The WORST.Even that is unfair because several have been nice but here I am again on hold after i was "accidentally" hung up on. SO RUDE. Also this is an EYE CARE center.Some of us CANT SEE and are old. How's about a little help checking in at your stupid kiosk instead of the eye roll, sigh, and smirk? Again, this place is big so no fair to the most that are sweet, but a few bad apples make me dread this place.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

Dr. Sicard is great, but I take issue with this Matthews location. They obviously overbook their…read moreappointments. My wife and I have been there a total of 4 times and every time it's been a 2-1/2 hour wait. Ridiculous.

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

Dr Klein is amazing, but don't go to Dr. Puri. I almost lost my hearing by an incorrect diagnosis…read moreby Dr. Puri. Fortunately the on-call PA put me on prednisone which saved my hearing. Did a follow-up with a different doctor (Dr. Klein) afterwards and Dr. Klein was very thorough and would recommend him.

The ladies at the front desk were nice but the problem is that the doctor was already really behind…read moreand no one was kind enough to call me and I had to take time off of work to be there on time.... my time is as valuable as the doctors. It is amazing how they can charge you for being late but never to they credit you anything for the doctor being 1.5 hours late... yes I said 1.5 hours late! He did not even apologize when he came in the room that he was late. Wouldn't it be nice to have someone in a position that should take the lead for their staff be more humble and appreciate the time of the patients?

Horrible experience! New patient here just trying to schedule an appointment! Attempted online and…read morefirst available showed January 2027. Attempted to call and waited almost 30 minutes before an agent took my call. Agent was not polite at all! As a new patient, I called another local business who took my call on the third ring, no waiting, no rude agent! The other business was amazing - helpful, polite, explained the process, everything! Completely opposite from what I experienced with Horizon Eye Care! I then attempted to cancel my appointment online via their chat option - which is recommended during your phone wait time. After starting the chat requesting to cancel appointment, after 15 mins the chat said 'No agents available' and just ended the chat without warning! I then had to call back and wait another 25 mins before reaching an agent to cancel my appointment. When I requested an email confirmation of the cancellation (because their website says $50 for no-show appointments that are not cancelled in advance) I was transferred for another 10 min wait to reach a voicemail! SO FRUSTRATING! I would highly NOT recommend this company if your new and looking for an optometrist!

Eric was very professional and explained things in a very understandable manner. Office staff, was…read moreok. Left satisfied with care provided.

Dr Patel displayed no empathy or bedside manner towards my situation. Worse yet, he quickly…read moremisdiagnosed me and sent me on my way with an incorrect prescription. I am thankful for Dr Gross who spent the appropriate amount of time to help my real issue!

In the last fifteen months, I have had an experience with Drs. Harper, Lark, Baer and Robinson and…read moretheir entire staff that should win them all awards. I had a crazy accident that caused my right eye to actually burst open and fill with blood. We thought I had lost that eye forever. We bypassed the ER and went straight to CEC where the entire staff jumped into action. Dr. Harper, my regular ophthalmologist called Dr. Lark in immediately. They consulted with Dr. Baer, who was out of town, on the phone and they included my wife and me in their discussion. My wife, a nurse, was so impressed by the level of collaboration we saw there. That, in itself, was a confidence builder. Just less than 2 hours from the time of the accident, Dr. Lark had me in surgery putting my eye back together. Along the way, I needed a vitrectomy and a lens implant-- 4 surgeries in all. We are so fortunate to have so many highly trained surgeons- each contributing his/her own area of expertise-right here in Concord . And their assistants and front office are the best. My doctors went the extra mile for me. They gave me their home numbers. They called to check on me. They knew we were worried so they saw me almost daily for a long time. Drs. Robinson and Baer arranged to do surgery at night after long days in the office so both could be there to work together. The teamwork among the staff at all levels was amazing and their kindness has been comforting. I could see that they were all doing their best for me. After the third surgery the doctors said that they were afraid there was little hope that my vision would recover. The next day, however, I saw light, shadows and even color for the first time! Two months ago, Dr. Robinson implanted a new lens in my eye which improved my vision greatly and this week I was fitted for new glasses that will bring my vision back to 20/20 in both eyes!! We will forever sing the praises of Cabarrus Eye Center. Locke Floyd, Concord, NC

Dr Phifer is the best. He's been my optometrist for what seems like forever! He's very thorough and…read moretruly cares for your eye health. He makes you feel very comfortable and at ease while examining you. He never pushes anything he doesn't think you absolutely need. I also think it's pretty awesome that they have a machine that takes a 3D picture of your eye. This replaces the dilation of your eye. Which was great because I never really liked the dilating of my eyes. The staff is very helpful and courteous. I appreciate his work.

You won't find a more thorough eye exam! I never have to worry about my eyes after I leave Phifer…read moreEye. And the selection of glasses is great for all!