Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

Thank you Christine P. For all your hard work on our homeowners insurance and rental insurance…read more Owning a home can be very stressful! I would definitely recommend Andy Jones State Farm to anyone looking for insurance in Durham. They also handled my car insurance until my car broke down and had to be sent to the junkyard.

I started a new auto policy yesterday. Very informative and helpful. Sylvia was quick and helpful…read moreeven with a lapse in my previous insurance.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

The worse experience with an insurance agency. I tried to fix my policy for months. I have to…read morecancel, and they charge me the monthly fee. I explain multiple times my situation and they never fixed it. Send the return money check wrong. Never return the calls until you call every 30 minutes. I do not recommend them. So frustrated!!!

If I could give no stars to this business I would. I made the mistake to change from my previous…read moreinsurance and I had issues with this office from day one. I finally canceled my policy on May this yr but they did it on April 2017 when I never called and requested that, so now I have to pay a penalty because shows in the DMV that I did not have insurance for a month which i did. Antonio Vela office simply canceled in the wrong date. Terrible customer service and the owner hasn't even try to fix it or contact me. Go somewhere else, they do not care about their clients, only when your enrolling with them, besides that, they blame on you everything. Worse customer service experience I ever had.

We have worked with Joan Humphries and McClintock Insurance for several years. My husband first…read moregot the quote and I was amazed at the savings. Since acquiring home and car insurance through the agency, Joan has constantly been our first "go to" for any questions and comparisons. I expect she has decades of experience and can not only answer the questions, but explain how or why. Every year she patiently reviews the policies and my inquiries. She recommends updates (add/delete) based on our needs and changes in the industry. When we call the office, we do not get a robot machine. Someone answers! The service is top notch and the staff are always on her toes! TY Joan and McClintock for a job well dome!

Direct Auto Insurance (Integon Insurance) I have been with…read morethem for many years. I was hit by an Uninsured, Unlicensed Motorist with fictitious tags, and several pending and outstanding warrants and charges (traffic violations) against him. He hit my small car with a jeep and smashed it up; I spanned around 360. It's undrivable and currently in storage collecting fees. I'm doing this review because I have been paying for Uninsured Motorist Coverage for such a time as this. Direct Auto (Integon Insurance) is delaying in paying for my car to be repaired or replaced. The officer said the other driver should not have even been driving. I am really hurt and disappointed that my insurance company that is supposed to have me covered, does not. I thought I was going to die in that crash. That's how bad it was. My car was just paid off, now it's sitting in a junk yard, smashed up and undrivable. I don't know what else to do. I have contacted the General Insurance Co. I have an attorney working with me, but they say the insurance workers are rude and unprofessional. I don't know what else to say about Direct Auto Insurance or whatever name they are going by now, except BEWARE. We pay so much for insurance to have peace of mind, for if something like this happens, we are covered and protected. But instead, we are left alone, almost in tears, trying to figure things out for ourselves. No one ask to be in this situation, but here we are. Hopefully, Direct Auto (Integon) will reconsider and review the information sent to them; and take care of their own. (I will be fine if they reimburse me for the years of Uninsured Coverage that was paid) :) Well, Thank God I'm still alive. Be Bless.

I did not buy a policy from her, but she was helpful in giving me a quote. I appreciate her time…read moreand attention. She was pleasant to work with.

From the owner: I enjoy meeting new people and helping transplants to Raleigh, Durham, Apex. Cary, RTP and the…read moresurrounding area get settled here. My team and I team are always ready to help you find the right home, renters, auto, life, or business insurance for your needs. Please call for a free quote.

I strongly disagree with the only other review posted so far. I've been a client for almost a…read moreyear, now, and have had nothing but positive experiences so far. Very friendly. Beyond professional. Attractive, well kept offices. Helpful. Originally, my husband & I asked the agency for help with our auto and home-owner's insurance. Since then, we've moved our business insurance to Allstate, also. Honestly, the prior review seems, well, "biased" would be a tactful way of saying it.

Very unprofessional, ghetto look elsewhere ppl...They need to train staff to be more…read moreprofessional....

I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

I received excellent service for life insurance from Chan Wright Insurance Agency. From the very…read morebeginning, they made the entire process incredibly smooth and easy. Their team was professional and extremely knowledgeable, guiding me through every step with clarity and recommendations for my family. This has given me peace of mind knowing my loved ones are protected. I highly recommend Chan Wright Insurance Agency to anyone looking for a reliable and caring insurance provider.

I've been with Chan and Erie insurance since 2010. They have provided me with outstanding customer…read moreservice along with savings. No business too small or too large for them to handle. For all your business insurance needs pick Chan Wright insurance.