This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

Completely satisfied; Gene knew the problem, had the part available and was able to fix it under an…read morehour. True professionals are hard to find - but now have an appliance repair service we can depend on. Gene fixed our side-by-side fridge; thankfully we hadn't thrown in the towel and purchased a new one yet.

The service was top notch. I went online to their website and picked the stove I wanted. Emailed…read morethem with a picture of my old stove and the measurements. Literally within minutes, the owner Rocky Nicely emailed me back, put the order in and he could have delivered same day, but we had to wait a day due to our schedules. They came the next day, my wife was home and she immediately called me after they left very excited and super impressed about how easy this was. I will never use a big box store again! I appreciate you Austin's Appliance and Rocky Nicely. -David Steidle

I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the…read moredryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches. I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer. They said it was better to get a scratched and dent model the no dryer at all.

Fast and easy, Daniel was professional and efficient. Got our ice maker back up and running. they…read moreusually have appointments available within a couple days.

On time, precise and effective washer service, reasonably priced. Would use again for home…read moreappliances.

I submitted an online request for a quote/info. Next thing I know, I'm getting texts and emails…read moretelling me I have an appointment. I had not spoken with anyone at this point. I replied to the messages, telling them that I did not agree to the appointment. And then, they showed up at my door, ringing the doorbell and knocking on my door, asking if they have the right house.

I have a GE dryer that was thumping. The tech arrived and removed the front and vacuumed it out and…read moresaid that was the problem. Charged $174.00 dollars. Never received a receipt. Tried dryer later in day and it was still thumping. Had called out another GE repair company who fixed the problem by replacing bearing assembly. I have been trying to get a refund for the service call. It sounds like phones are answered by AI bots. It says I will receive a call back by end of day or 1st thing in morning. I have not received a call back.

Scheduled service. They didn't show up. Called back they said it was a scheduling error. Brian (the…read moreowner)kept me on the phone for along time getting all the information about my central vac system. Including the exact color of the vacuum inlet needing to be replaced. When they finally came the repairman was on the phone with Brian (owner) the entire time. They recommended a new system and didn't have the correct inlet cover on their van after they spent so much time getting the details. They charged me for a service call that and demanded to be paid before they left. They said they would send the quote. They never sent it. In the meantime I saw an excellent vacuum repair person and he found the hose was blocked and repaired the inlet with no difficulty. Blue Ridge Vacuums never even checked the hose.

I went to get repair done on my vacuum today. The owner was very informative he took a lot of time…read moreto show me everything about my vacuum and even took it apart for me to see everything that was wrong. I fully trust them with my vacuum and can't wait to get it back. Thank you for spending the time with me.