I love getting my glasses here. From the minute you walk in, it's a pleasant experience. I have…read moregotten so many pairs of glasses. The two that I got just last month are so fun. They fit to a T. Erin goes above and beyond to make sure I'm comfortable in my glasses. I definitely recommend this business.

Went in today to make an appointment for a hearing test...very rude receptionist..she told me they…read moredo take patients with Medicare but not patients with Medicare and Tricare for life...This makes no sense since Medicare sends any remaining amount directly to TFL for payment and TFL pays any cost sharing that Medicare doesn't cover...She said I hung up on her earlier but I didn't ...I have a hearing issue..that is why I needed the appointment...

I cannot speak for the ophthalmologist or optometrist. I never had the opportunity to meet them…read more The registration women were extremely kind and professional. However, the TECH or medical assistant (blonde lady) that attempted to obtain my intake/triage information, had the most sour attitude and nasty disposition that I have encountered in a long time. I have never in my life, walked out of a doctors appointment. After she started reprimanding me and about her third snarky comment, I had to stand up, tell her this would not be a good fit and walked out. I noticed the general patient population of the this office were quite elderly. I would be horrified if anybody spoke to my grandparents this way. I would literally prefer to go blind, then interact with that woman ever again in my life.

Overall (and according to friends) this seems to be a great practice with caring staff…read more Unfortunately, when I urgently needed an appointment, I was assigned to Dr. Mark Marotto and felt patronized to the point of disrespect. Additionally, he almost overcharged me for services that I'd specifically not wanted. The practice has friendly, professional staff at the desk, and the assistant who settled me in was wonderful. When Dr. Marotto entered, though, he began to put drops in my eyes without asking or explaining what he was doing. When I explained that I was concerned about my severe allergy to a certain chemical in a particular kind of drops, he scoffed at me. Once Dr. Marotto looked at my swollen eyelid and told me how to care for it, he then proceeded to conduct an entire eye exam (quoted billing charge: $250) on me __without my consent__. (I thought he was thoroughly checking my eyelid; the exam was not nearly as comprehensive or as careful as I've received elsewhere.) Fortunately, I'd already told the front desk that I was not there for an exam, and wouldn't pay for one -- but when I told Dr. Marotto that, he suggested that it was my fault because "you asked questions." (I did: about three.) I'm still a bit bewildered by why I was treated this way. I don't expect every physician to click with every patient, but I do believe that, regardless of their field, our health care providers should: 1. tell/ask us before they apply chemicals to our eyes (or anywhere) 2. honor patients' requests to avoid costly and unnecessary procedures 3. encourage questions, rather than blaming patients for wanting to understand what's wrong with them.

I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

Broke my glasses while visiting family in Belfast. Mid Coast Vision was recommended by another…read morevision center as a place to get lenses fit locally and I couldn't be happier with the service. They were friendly and efficient, getting new glasses together in less than an hour.

I came in about a week ago for an eyeglass adjustment. My 16 year old daughter was driving me…read morearound that day and parked in front of the office. Went in, met the owner and assistant, they were very friendly and did my adjustment for free. On reaching my car, I slipped and fell on the ice. It was apparent to me my ankle was broken, so I sent my daughter in for help. She came back saying no one was willing to help, and the doctor had told her she parked in the wrong area. We then figured out how to slide me-bottom down on the ice, I was able to get next to my car. While attempting to hoist myself into the car without putting weight on my ankle, the doctor came out, took a picture, and again informed me we had parked in the wrong area. I was able to get myself in the van, my daughter drove me to the hospital, where it was confirmed my ankle was broken. I realize in this day and age everyone is afraid of being sued, and I'm definitely not going to pursue that, people fall on ice all the time in winter. However the appalling way this was handled was not acceptable. How unkind.

I bought a paid of $300 glasses, and as they do not accept AMEX, said why don't we just order three…read moremonths of contacts in case my check doesn't arrive. When I got there, I was told that I had ordered six months and could either pay the $400 or take my business elsewhere. The receptionist took criticism as abuse, and dissent as abuse, despite having made the mistake. If you do not care about being ripped off, this is the place for you.

the first time I went to this practice and was so impressed by their staff Michelle. I brought my 3…read moreyear old which she handled so kindly and with so much care. She helped me pick glasses that I loved so much I got the same ones the next time I needed glasses. I never felt rushed and she was helping 3 other people. When I went in for my exam, Dr. Elizabeth Neville, is so thoughtful and thorough. I was having a hard time seeing at night and she helped me navigate my dry eyes that I didn't know was making such an impact. I told her I didn't have dry eyes turns out I do quite bad. She really listened to me, rare in dr's these days.

Highly professional. Very knowledgeable and committed to their work. Clean,well managed practice…read more Would recommend them without hesitation. Faith Smith,O.D. consistently has made sure I am informed regarding what to do and what is next. I have recommended the practice to many of my friends.​

Super clean office , with a lovely selection of frames. Staff is helpful and friendly. Dr.Smith is…read morevery knowledgeable and gave thoughtful attention to my concerns.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.