Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and empathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs. read more

Purchased my second pair of glasses here a few days ago. The owner of the business was there to help me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind! read more

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If you are shopping for glasses or other vision enhancement products we recommend VIP Eyes. Todd, Adam, and every member at VIP Eyes are friendly, knowledgeable, and customer service-orientated. My daughter and I have both chosen VIP Eyes for our last two pairs of new glasses. Our experience couldn't have been better. We recommend them to our friends who have gone and had great experiences as well. After you get your product you might need an adjustment or have questions and that is never a problem with VIP eyes. They are more than happy to help you. We both have our new glasses, and we're very happy with them. Thank You to everyone at VIP Eyes for making our experience so wonderful. We will most certainly be returning customers. read more

My Tom Ford sunglasses lens popped out at the top, and my husband's prescription glasses were in bad shape. Jason fixed my sunglasses and cleaned them and replaced my husband's eye pads and cleaned them. It was quick and wonderful and no charge. We will definitely go back for our eyeglass needs. The staff were all welcoming and helpful! read more

Faster turnaround than quoted, and exceptionally personable and friendly. You can tell the owner takes great pride in his services.

I just can't say enough! huge and diverse selection of frames, precise fitting and adjustments. ( the kind of place that replaces worn out nose pads when you come in just for an adjustment. friendly courteous professional service . Very reasonable price range and discounts! I had updated progressive lenses made for several of my vintage frames and found 2 new frames that I just love! read more

Brought in a pair of glasses with a broken arm and an old similar pair.The guy at the desk switched out one of the arms on my old pair and put it on my glasses with the broken arm in under five minutes and there was no charge!Great customer service.I would highly recommend VIP Eyes for any eyeglass repair. read more

Well sorry to say I'm leaving a bad review for the poor customer service. I paid $390 for the glasses and 6 days later they broke right as I was taking them off my face. I figured it would be covered since it was clearly a defect. When I brought them in, they said since they were clearance they are not under warranty. I had to pay an extra $50 to get them fixed. Also they never told me that they weren't covered under a warranty. The sad part is, the whole reason I went to them was from a referral that said they are great and will fix my glasses for free if anything happens to them for free. Oh well lesson learned. I will not be returning. read more

From the moment we walked into VIP eyes we were greeted and well taken care of. Todd provided us with a plastic case to put any glasses I tried on or touched (for covid purposes) - he asked if we needed help while I was browsing but gave me plenty of space to roam. I was pleasantly surprised with the selection of glasses and designer brands including Kate spade, Tory Burch and Ray Ban. Once I chose the two I liked, Todd quickly and efficiently rang them up - gave me a break down of pricing and had me out of there within minutes! Pick up was a breeze! It took approx a week for my glasses to come in and again, Todd helped fit me for them. He was kind - pleasant and patient when I managed to need a few adjustments. 100% check out this location for glasses! Ask for Todd!! read more

What lovely people work here. Everyone is helpful and friendly. Optician Lapointe fitted my husband with new glasses at a fair price which are just perfect. He can see so clearly out of them. This is the place to go for your glasses. read more

I used VIP Eyes several years ago (Jason helped me). I bought two pairs of glasses and was very satisfied. I lost the readers and decided to get another pair. Everyone mentioned how good and reasonable Costco is, and we have a new one in the area. One time, while shopping, I stopped by to check out the glasses at Costco. I didn't feel the price was that competitive. I thought, "Let me see what VIP Eyes can do". I remembered how good the service was there, and they're a small, locally owned business. Bottom line is I bought new readers for less than Costco, and I had terrific service! I highly recommend this business!!! read more

My husband and I have been going to VIP Eyes and Todd ever since they opened over 30 years ago. We have never had anything but great service and glasses during that entire time. He bends over backwards to make sure that he and his staff provide great service and products. It is a pleasure to do business with someone like Todd. read more

My family and I have been going her for years and I am always impressed with how gracious and helpful the owner and staff are . They have a great selection of frames not overwhelming and they always stand behind their glasses. It is a great business. I highly recommend it. I recently had an issue with my lens and they went out of their way to be sure it got removed . read more

Very friendly and knowledgeable. It was a joy doing business with VIP. Can't wait to get my new glasses.

Sadly, this weekend I sat on and broke my first pair of eyeglasses in more than 40 years of wearing glasses. I took the glasses off, originally purchased at VIP Eyes, back to the shop thinking i would need new glasses. To my amazement my glasses were repaired to new condition at no charge! Thank you VIP Eyes. As long as you and I are around I will be a loyal customer! read more

This place is awesome. Todd, the owner is great. I have bought more than one pair of glasses here. Drew has been the one who helped me the most. These guys are great. I plan to go back to get more glasses here. read more

Exceptional service. Todd and the rest of the team aim to please at all times! Thank you!

Best eye glasses around ,Amazing customer service.very friendly.they go out of there way to make you feel comfortable and answer your questions read more

I needed new glasses and used Yelp to find VIP Eyes. i called other stores but was very impressed with the owner Todd. I live a good 20 minutes away from the store, but after considering closer alternatives i drove to VIP. Boy, and i glad i did. All the staff members i interacted with were helpful and genuinley concerned that my needs were met and i consider all option. Not only did i get the one set of glasses i needed, but was able to repurpose two other frames for a new percription sunglasses and spare set. When i picked up my glasses on the pre deterimined date, they were ready, and the staff member took the time to make sure of a perfect fit. I am very, very happy with the service, price and quality! read more

What a treat to find a business that cares about people, treats us well, gives real advice, and continues to deliver this high-quality time and time again. Honestly, you are a fool if you buy glasses anywhere else. I even come up from Boston to get mine here. read more

I have been getting my eyeglasses from Todd and his remarkable staff for more than a decade and have sent all of my friends there during that time, too. I would never go anywhere else. The customer service is second to none and they have a remarkable selection of frames. The prices are great and I am greeted by friendly staff every time I enter the store. I live about an hour from Portland but it is worth the drive to deal with such a professional business. You cannot go wrong with VIP Eyes. read more

I will never go to any other place besides VIP Eyes. The staff in there really make you feel important and taken care of. Do not forget to call when you get out front because you do not even have to leave your car. I have difficulties with having eye glasses always breaking on me literally in the past hundreds of dollars on glasses and only to have them broken and feeling left miserable. Not being able to see added insult to injury on top of that. VIP eyes learned that I break my glasses fast and they also got an extra pair for me just in case I do break them. I am never without vision because of VIP eyes. It's easy to shop over the phone they have no problem helping you learn your choices and telling you what's bad for your glasses. I learned those little ropes hurt the bendy part of your glasses that go around your ears from this place. They want you to be happy. If you are someone that is low income and or disabled and have a case manager at Common Ties you can get help getting your glasses. That is how I was introduced to them and that is why I will never go anywhere else. Thank you for being VIP Eyes you guys! read more

I stopped in to see if they would adjust my glasses (purchased at a cheap online site) and had a bit of time to listen in on how they treated people. Not only were they very helpful and willing to adjust the fit of my glasses, free of charge, but they were outstanding with the customers that were there shopping for new glasses. Their prices seemed affordable and they weren't trying to up sell the little old lady that was in there looking to "stay up with the times". When I need new glasses, I will be going here. read more

Stopped by to see if they could explain progressive yellowing of non-tinted lenses from another vendor. Not only were they able to explain the problem but discovered a significant mistake in the manufacture of the existing glasses. The original vendor agreed and replaced with new glasses without any push back. The new glasses from VIP are excellent and have no discoloration. Beyond that all of the staff were a pleasure to work with. read more

I LOVE this place. I had always had incredible customer service here, their prices are wonderful, and when I moved to boston and couldn't find a part for my glasses *anywhere* in the whole city...I came home to VIP eyes and they had it in stock and fixed immediately. I friggin love you, VIP Eyes! read more

VIP Eyes - Eyewear & Opticians Near Me - Portland, Maine

VIP Eyes is exceptional!! Their customer service is second to none. When I had problems with the frames I selected, Todd and Drew worked with me several times to make adjustments. After I realized the frames were not going to work out for me, Todd made sure that I found the right frames. Their level of service is outstanding. I highly recommend this business!! read more

I lost my prescription glasses yesterday and was looking for a quick replacement before I have to travel to NYC tomorrow. I called VIP Eyes and found Todd to be very helpful and accommodating. In the store, I was helped by two other employees, both of whom were very pleasant and professional. I quickly picked out a pair of beautiful, reasonably-priced frames and was told my glasses would be ready in an hour. That was fine with me, but I was then told that the glasses were almost ready and would be out in just a few minutes. I was probably in the store less than half and hour. Everything was perfect and I am so grateful for the speed and the courtesy! read more

Great service no charge repair for damaged hinge ! A fabulous experience !

If I could give VIP Eyes 10 stars, in particular Todd, the owner, I would. I went there to buy new glasses back in September. The glasses weren't right and I went back after a couple of weeks. Todd checked the prescription and they didn't match. He immediately sent them back to be remade. Cut to, problems with the prescription being wrong from the get-go (not VIP's fault) and Todd patiently trying to help me get the glasses right. It took four tries at no extra cost to me, and Todd finally figured out what the problem was (something the eye doctor wasn't able to do). Todd had the glasses remade a fourth time and they are now perfect. I am so grateful to Todd that he didn't give up, showed kindness and patience to get it right. VIP Eyes has earned a life-long customer. read more

Stopped here for glasses for my daughter and was greeted by the owner Todd! He was an expert at his trade and found the perfect set of glasses for my daughter. He made the entire experience painless and we left very happy!! Thx Todd! read more

Just this week I have been a very satisfied customer for the second time at VIP Eyes. Their new location (across the street, in the Lowe's plaza) is very convenient, especially when I need to run other errands at the same time! There are many choices of men's and women's frames under $100, and reasonable prices for name brands for the frames that go over. When I wasn't satisfied with the women's selection (I like big, bulky glasses) the optician suggested I look at the men's as some of them were a little more feminine, and that the style lately seems to be going towards bigger glasses and I might find what I like. I love the fact that I was made to feel comfortable I didn't want the lady-glasses! The prescription was filled in a speedy 2-3 business days, and I am now driving around down confidently again because I can actually see the road signs. After getting some modestly priced frames, crizal anti-glare, anti-scratch protection and a sweet glasses case I only paid $57 after my insurance coverage of $100. You don't need to buy frames in a boutique in order to look good, feel comfortable and be able to see. I HIGHLY recommend this business. read more

Absolutely amazing service. Very helpful and respectful. I am very satisfied :) will be my go to from now on! It's rare nowadays to find a place that can take good care of you and make sure your needs are met. read more

I love these guys! Not only did I find a great new sassy pair of glasses, but I also had great people helping me work out the quirks of my new prescription. These guys are true professionals and really care about the needs of their customers. I highly recommend them can't say enough great stuff! read more

My wife has been going there for glasses since she was a kid. They've always been fast, professional, and affordable. The staff are very helpful, and offer free "tune ups" on glasses - adjustments, free nose pad replacements, etc. read more

She's right. They are really wonderful. Great prices, fantastic service, and very nice people.

AMAZING! For years I have now been a client at VIP eyes. I chose to buy glasses one other place and it was a mistake. The owner and all of the employees are nothing but helpful, knowledgeable and pleasant. Stop here if you need glasses!! read more

Simply the best! Even when I was cross country they helped out. I wish all businesses were like this.

Good people. Doesn't it all come down to that ? Totally satisfactory experience. Really good people work here.

The owner of this establishment is extremely honest and has very reasonable prices. I originally went to Pro Vision in the Maine mall and the cheapest option was 270 dollars for lenses and frames. Discouraged, I called almost every eyeglass store in Portland and this place had the most reasonable prices. Immediately upon entering the store, the owner greeted me and personally helped me try on glasses. He was very patient with me and probably brought me 50 pairs of glasses to try on to narrow down the exact type I wanted. The owner actually pushed me away from spending more money on glasses as he talked me out of getting anti-glare coating on the lenses due to my young age, which the Pro Vision sales rep. told me was vital. Will definitely buy from again. read more

I went to VIP eyes to fix 2 glasses. The first set just needed the screws put in better along with the lens fitted back in. It was free and my next pair were accidentally demolished. The owner found a new frame for them and fitted them for me for $25.00. I was so relieved and grateful as glasses are so expensive. Their customer service is also outstanding and you don't have to wait. I will go back again to buy new glasses as they have a wonderful selection. read more