Their website does not let you cancel a subscription. I signed up last Tuesday and do not want to…read morebe billed again for service. Once through the machine it ripped off my side panel running lights. Below is their response to my cancellation request. It's ridiculous. "Please stop by and speak to the site manager. To cancel your membership, open the Drive & Shine app, click on your Garage (icon at the bottom of the page). In your garage you will be able to tap on the vehicle in question, and click manage membership. This will provide you options to manage your membership, including the option to cancel. If you are still having issues, please speak to the attendant on duty at any Drive & Shine location." An EVIL company.

Great staff! Love my monthly package ~ worth every penny! Vehicles always look amazing, inside…read moreservices are excellent

I'll be coming to this location for all my future oil changes! The staff were so friendly and never…read morepressured me into unnecessary services like other places do. They let me choose the oil I wanted, checked everything to ensure my car was safe, and made me feel like their top customer even on my first visit!

I stopped here on the way home from a road trip to get my oil changed, and was highly satisfied…read morewith the service. Mary W. was very friendly and informative about my vehicle's status with the air filters and oil and such. I have gone to other jiffy lubes in Indianapolis for oil changes and such, and while I have never had a bad experience, the staff here explained things more which I appreciated and it was also a nice touch that they vacuumed the floors while we waited. The oil change was quick and got us back on our road trip. Thankful for this establishment's workers.

Excellent service at a very reasonable price. Friendly people too. And I was only there for 20…read moreminutes.

I had taken my car to two other shops for a rattle in the front. Instead of finding & fixing the…read moreproblem, we just threw money at it in hopes of finding the problem. Then I went to Dave's. It did take a little time, but they found they the problem and fixed it on the first attempt. I will be going back to them in the future

I do not consider this individual to be honest or professional. My experience with a battery…read morewarranty replacement was handled poorly and resulted in unnecessary costs. Based on this experience, I would not recommend doing business with him. I would not recommend buying a battery from this guy or having him install it. When the battery failed after only three months, it should have been replaced for free under warranty. However, because Scotty purchased it under his account, Advance Auto wouldn't replace it for me. Even though I had already removed the bad battery myself, he still tried to charge me $122 just to install the replacement. What should have been a free warranty replacement ended up costing me $250 out of pocket. Very disappointing experience -thanks, Scotty.

Extremely honest and professional! I will definitely be using him again! I was told by another shop…read moreI needed brakes, when he checked it out for me, he found they didn't need replaced and was honest, instead of just replacing them.

This business is a scam. You are paying high costs to drive your car through a wash. They…read moreadvertise heavily for the ability to clean your car indoors. You get to pay them $100 a MONTH to clean your car yourself. After visiting this area for a month I was assured by a staff member that my membership was cancelled and not told that it had to be cancelled on the app. She did not cancel it. My home doesn't have a Drive & Shine and the nearest location is 180 miles away. They do not have human customer service only bots so I have no recourse. I pay $30 for nothing!

I took my vehicle in to have the oil changed and was told that the change could not be completed…read morebecause the drain plug couldn't be removed. I was told that I would need to have the oil pan replaced to correct the drain plug issue. I was told that the plug was swiveling and couldn't be removed, however I was assured that the vehicle wasn't leaking from the plug. The vehicle was leaking from the plug. I took the vehicle back and they were able to remove the plug and changed the oil. I was told that it shouldn't leak, it leaked. I was told to bring it back and that they could install a Hussy Coil. I stated my concern with installing the Hussy Coil with out removing the oil pan. When I got to the shop I was told that the plug wasn't leaking. Drive and Shine damaged my drain plug and refuses to properLu repair it.

I am so sorry that I have not put this on sooner. I am so sorry! These people are incredible!! I…read morehad hit a deer, took my car in to get fixed. I was so amazed at how they made it look like nothing had ever happened!! They even walked out with me to see if there was anything that I was unhappy with. If you want quality work done, this is the only place that you should ever go!!!

There is so much going wrong that I don't know where to start. I dropped my car off on 4-20-2026…read moreafter I was sideswiped. I was quoted that I would get the car back the following Friday and I would have the car back as good as new. The 24th rolled around, and I was told it would be following Monday after some minor difficulties. When Monday rolled around, I was told by the end of that week they would be done. On the 1st of May, they claimed some more difficulties and said to call back the next week. I called back on the 12th of May, and they said that most likely Thursday the 7th I would get that car back, But by the end of that week for sure. Friday the 8th rolled around, and they gave me a specific time of 5:00pm to pick the car up. So, I called off the last 2 hours of my shift to go pick it up. We got a call back at about 4:30 saying that they weren't done yet so they were going to stay late so I could pick it up at 6:00pm. 5:30Pm they called and said it would be the following Monday because the Technician left early at 4:45pm. Monday the 11th arrived and by 4:30 I had to call to see if it was done and they said they had to order washer parts and that those parts would be in the following day. I called the next day (Tuesday the 12th) and they said it turns out they didn't actually need those parts, so they would finish putting the car back together the next day, scan through it, get a front-end alignment, and wash it. I finally got notified that I would get the car back at 5:00pm on the 13th . We pulled up at 4:45 and saw a couple of issues from chipped paint to deep scratches that were ignored. Hood alignment was off, a part that was destroyed from the road due to the impact was not replaced, Charged parts that were never installed, as well as the gap between my driver's door and fender being almost nonexistent. Overall, they did a decent job fixing some cosmetics and fitting the bumper back, but they missed too many things for them to be considered reliable. They were also very disappointing and unprofessional with communicating these things to me. My phone number and name were down on the paperwork as the contact with any information they had for me. Over those 3 1/2 weeks, they did not call me once. They contacted my dad, even after I left the service advisor several voicemails and texts. So, I was very unimpressed with the lack of information and detail from my service advisor. Overall, this experience with Gates Body Shop has left me very disappointed, unimpressed, and frustrated. I would not recommend this business, even in a last resort situation. 2 stars is generous, but they did manage to do a few things correctly.

Absolutely useless! Go in to Walmart on Ireland road in south bend to have a tire repaired. The guy…read moresays we'll have to make an appointment. Return at appointment time and the same useless pretend mechanic says "the whole next shift called off sorry can't fix it." It's like Walmart likes to suck! Gave one star because it won't let zero stars

I would like to Thank ALL the car service members for their EXCELLENT SERVICE!!! Each member was…read morefriendly, respectful, and answered questions about the service I was receiving. The service was fast and thorough! I'm glad I could write this review because it's unsettling when you have to put your vehicle in someone else's hands, but I was happy to have great customer service! Thank you all Car Service Team! K. Hines New set of tires

Made an appointment. Arrived and was checked in straight away. Very friendly and informative. I…read morechose to wait for my service. Waiting room clean modern. Bathroom clean and modern. A very positive experience. Cold water available for waiting customers. A nice touch. Frequent updates on the progress. Fantastic explanation of the work done. My first service trip here with my German vehicle.