I've tried to text them multiple times to ask a few questions about various things. The 1st was…read moresetting up auto pay through my bank. No response. I texted to ask about removing a service we needed clarification on (waiver of liability insurance) for $15 a month, no answer. They charge about $100 on top of rent in water, electricity and what they call a "co-service billing fee". It seems that is the charge for them to split the bills and send me my portion. WOW. I'm really nervous when our lease has expired with reading the issues with that.

If there was a 0 Star rating that is what I would select. Do not live at the Grove! They tell you a…read morerent is a certain number and when you go to pay it's at least $150 more than what's on the lease you sign. Also don't leave your trash out if you live on the top floor because the trash service you pay $10 extra for doesn't pick it up, and then the Grove will charge you 25$ per bag that the service you payed extra for didnt pick up. They will try to get as a much money out of you as possible and will have terrible communication with you. I would recommend going through Palouse Properties and try to avoid the Grove at all costs.

REALLY expensive for what you get! My son lived here and didn't have heat for 3 months in the…read moremiddle of winter! They kept saying they would get to it....took them 3 months! NO CLOSETS. They say they are going to do great things like hot tubs, a restaurant, laundry facilities, and never have, after over 1.5 years! They say they will reimburse you if you go to the laundromat! UGH! Terrible management! Terrible communication. They put a note on his apartment door AFTER they knew he had moved out about what he owed them, and then tried to charge fees for his lack of response......they KNEW he had moved out, why in the world would they put a note on the door of an apartment that no one lives in??!?!?! I would look to live in pretty much any apartment complex before this one!

From the owner: The Empire is located in the heart of Moscow, Idaho, The Empire is a walk-anywhere community…read moremeaning you can access shopping, dining, medical services, banking services, the University of Idaho, and the library in under 1,000 steps, or 100 bike pedals! Everything you need is just minutes away. This pet-friendly collection of designer-inspired studio apartments. Coming in the future, we will have an outdoor living experience like no other, including a courtyard with BBQ area, dog park and hot tubs. Enjoy our individual balconies and basketball court. This new standout destination in Downtown Moscow is finally here. The Empire is the best of all worlds. A colorful, vibrant, and with a inclusive friendly community to match!

Do not move here! I've lived at the Moscow Hotel for almost two years, then all of a sudden the…read morelandlord opened a bar underneath my apartment with absolutely no notice. I am unable to sleep on nights the bar is open and he's raising the rent 200 dollars. Not worth it at all, (also if you do laundry here it's 3+ dollars a week) find somewhere better please!!

AVOID RENTING HERE! After living in this apartment complex for 2.5 years, the new office manager,…read moreSamantha Ricketts, offered me a pro-rated rent amount for the month if I moved out 10 days prior to the end of my lease when I mentioned I decided not to renew. She coerced me into signing a form of my notice to vacate and wrote down the days I would be moving out and also when I would like to receive the check by since I was moving out of town. She calculated the amount I would be owed as a refund from the rent I had already paid, which worked out to be $164.51. She said I would receive that amount with my deposit refund. After contacting them 3 days before I left town, she emailed me back and said that the deposit check would not be ready for me to pick up before I left and asked if she could mail it to a different address. I provided my out-of-state forwarding address for them to mail it to. According to my lease, all monies owed to my person by this apartment were to be mailed out no later than 45 days after I handed in my keys. My check was not mailed out until 53 days after I handed in my keys, and was mailed to the wrong address. This was 6 weeks after I provided them the updated address at *their* request. I even sent a reminder email 4 weeks after I provided the address to make sure they still had the updated information, to which I received no response. When I contacted the office to have the check mailed to the correct address as agreed upon by both parties 6 weeks prior, they sent me a check with a $35 charge for having to cancel the first check they mailed out to the wrong address. They also failed to include the pro-rated amount their office manager said they would include, and when questioned she denied that she ever made this offer. With the $35 charge and the $164.51 refund amount, they have stolen $199.51 from me. The coercive maneuvers used by this business and inability to recognize the mistakes made internally by their staff at the renter's expense is unethical, shady and downright fraudulent. All of this is on top of the fact that the manager is often absent from the office during business hours and sometimes takes weeks to respond to important emails, if she even responds at all. Since the office holds your packages hostage, it can sometimes be weeks before you can actually get in there to grab your mail since you never know when they'll be there. The ONLY good thing about this complex is the very sweet maintenance guy, Mike, and the previous office manager, Erin. Those two are/were always on top of things. The current management is not. Plenty of better housing options in Moscow.

My experience with Julie the manager was,a nightmare. The lies and cover up of bugs, mold, fungus…read morenot to mention the downstairs person placed her dog poop in front of the back yard gate to "pick up later" this never happened. It was done to keep others others. Julie never took care of this matter. The lies and cover ups were endless. From bugs, to sewer issues and beyond . For my dog and i it was devastating. others.

Looks like I am just repeating what others have said. TAKE EXCESSIVE PHOTOS. MAKE SURE THEY DO A…read moreWALKTHRU BEFORE AND AFTER!! This management company's bread and butter is taking advantage of college students and taking not only your deposit but often suing for much more. They prefer to do this after you have moved back for the summer so they can get a default judgement. We were dumb though and hadn't saved our walkthru papers and didn't do a walkthru at the end. Cost us our deposit and about 2 grand each. Best advice would be to just go elsewhere. I rented from WelcomeHome properties for 4 years after college and never had any issues with them.

I have never left a review on yelp before, but I feel compelled to warn anyone who is considering…read morerenting a property managed by this company. . . Don't do it! Seriously. I'm still waiting for the return of my deposit, and I will probably have to take them to court. I am ready for that, however, as the crusted filth I encountered throughout the apartment when I moved in told me a lot about their standards. I have LOTS of pictures, as well as exhaustive documentation of every correspondence I had with them over the past year. Also, unless you think that "the plow broke down" is an adequate reason for failing to shovel the parking lot for the entire snowy winter, their maintenance standards are terrible. And that doesn't even mention the dog poop everywhere, or the only marginally functional laundry facilities. P. S. If I could have left them zero stars, I would have.

I recommend renting through Welcome Home; my roommates and I never got hassled and always had a…read moregood experience working with this company when filing work orders. Fair pricing and consistent, timely assistance.

I had an early move-in approved and was told I could get the keys today. When I arrived, they…read morerefused to give me the keys unless I paid the first month's rent on the spot--even though I had already initiated the payment through my bank, which takes up to 24 hours. They pushed me to pay by credit card, which would've cost me an extra $50 in fees. When I declined, they refused to hand over the keys and treated me with complete disrespect, as if I were trying to get in without paying. I had already moved out of my previous place and was left scrambling to find somewhere else to stay. Extremely unprofessional and inconsiderate. Would not recommend.

would not choose this apartment complex based on their dishonesty and inability to provide service…read morethey claim to have up front. This facility is full of bait and switch promises. When you sign your lease they tell you getting a parking permit is no problem. Then when you're on the waitlist for a spot they tell you, it's no problem, you'll most likely get a spot. When you find out you're over 50th on the list for the year, they tell you feel free to park in the front parking spaces while you carry groceries in. Then they threaten to tow you for parking in the spot they told you you were okay to park in. This apartment doesn't have half the parking spots needed for its residents and street parking is over half mile away.

Generally rude customer service. They office doesn't seem to have things together, and they are…read morereally overpriced for the area. When I moved in (late because my apartment wasn't "ready yet" and I had to pay for additional storage) the apartment was filthy. They sent some teenagers to come clean it again, it was still filthy. I ended up having to mop/dust/clean it myself before unpacking. Completely unapologetic about the entire situation. Oh, and your rent will go up every year for absolutely no apparent reason. Refused to give me a copy of my lease upon renewal unless I paid for it. Any communication with them must be over email, they will deny anything said/agreed upon over the phone. They will also ignore your emails. Somehow they decided that the owner of the property would be the go-to for everything, even though I didn't have a lease signed with them. Having the owner come down and ask me if I am "f***ing retarded" was ridiculous. They also make up the need for paint-repairs when you move out. TAPE EVERYTHING. Take photos of everything. Do whatever you can to rent with another property company. This place is a nightmare. Even the professors in my program tell students to not rent here.

I hope i can save someone a LOT of heartache and a lot of money by advising anyone out there NOT to…read morerent any property from University City Property Management. They took our son's $2000 deposit PLUS sent him a bill for an additional $4804 for miscellaneous bogus items like a dirty sink, floor, and fridge. Look at their Goggle reviews. They all say the same terrible things. As we found out by talking to 2 lawyers, they are the only ones going to make any money, so sad, so the scamming will carry on by this company.

Does not care at all about tenets, and treats you like an inconvenience when you reach out with…read moreconcerns or issues. Absolutely horrible treatment. Here's my wife and I's experience (rented for 1.5 years): Maintenance entered our building without notifying us and then left our back door open and front door unlocked in the winter, jeopardizing our sense of safety. We reached out to Team Idaho because we were mortified and management would not take any responsibility for this and instead made excuses and would not acknowledge our concerns. When pressed further they offered to make it right, but then never responded to our request, which was an extension to resign our lease. Instead, they cancelled our lease renewal, kicking us out and never responded to any of our emails regarding this treatment. They took as much of our deposit as possible, massive fees for 'not keeping the utility bill under our name' when it actually was, and when I called the city to verify this and sent them proof they make new reasons for taking your money. I have NEVER been treated this horrible by any company let alone a property management company. All of this treatment was from the supervisor, Merida. I should also mention during this time that my wife was pregnant and they had absolutely no care for our well being, safety, and trust. This company only views tenets as an expendable monthly income, and not as people. I would not recommend them to anyone. They think all their renters are naive college students and they make a business out of taking advantage of them. Being a local, I highly advise anyone reading this to look at other options.

I want to be honest and say that I feel very taken advantage of by this company. I don't like…read morewriting negative reviews at all but this must be said. If they are going to charge me a full month's rent off my deposit and then not explain it in the documents how am I supposed to feel? They already charged me for rent then said it was for the last month after I asked. If you can avoid renting from them then do yourself a favor. SCAM.

Very bad at communication. I lived in a house with 7 people and sometimes only one of us would…read morereceive notice that someone from HPM would be in our house for repairs, property tours, etc. No cleaning of unit between tenants even though we were charged a cleaning fee and a security deposit. There was a rat problem. They gave us ONE trap, very badly fixed the cracks in the walls with spray foam, and did not clean up after themselves.

They are absolutely horrible. I just graduated from Wsu and moved out of my 2 bedroom apartment…read morenear campus. It was a tiny place that my brother and I had lived at for a combined 5 years. When I moved out I completed the entire checklist except for cleaning the oven and range as well as the bathtub. They completed an inspection and estimate that it would take 15 to 20 hours to clean the entire place that I had already gone through and scrubbed. They said it took 3 hours to clean my bedroom shown below which was spotless. In total, the charges we received during the moved exceeded $1500 and I spent months contesting that. I sent numerous emails showing proof that it did not need 20 hours of cleaning and Cheri as well as Jodi seemed to completely ignore my emails that showed proof of it being clean. Steer clear of this company unless you want to be completely screwed over.