I encountered significant difficulties coordinating work‑related injury care through this clinic…read more Their team did not align with our established return‑to‑work program, which led to delays, conflicting recommendations, and added administrative burden. Reaching staff who could clarify restrictions or documentation was consistently difficult, causing further setbacks. Afterward, I found several public reviews describing similar issues with communication and care focus. Based on this experience, safety and HR professionals may want to monitor cases closely or consider alternative clinics for occupational injury management.

I really like coming to this location for my primary care provider checkups. It feels like the…read morepeople here care about me, and the location is super easy to get to with a lot of parking. The interior is clean and spacious while being inviting. My doctors here listen to me. Today, someone greeted me who had Star Wars figurines all over their desk, which made me smile. It's the little things!

I have been coming here for years but since Allina took over, the experience is frustrating. Want…read moreyour yearly physical exam? Be sure and call at least six months in advance. Are you sick right now? Don't bother calling, no one's available. Did you finally get in but need lab work? They now use Quest Diagnostics. Despite have 3 times the lab staff that they had when they were independent, you will have an unacceptable wait time. Quest will then ask for your insurance information ( which you just gave to the front desk). Two days later you will receive a bill directly from Quest telling you that payment is due NOW despite them not submitting it to your insurance. The doctors and office staff are wonderful but Allina has truly made this a nightmare experience!

Dr Patpatia won't refill rx within the time frame. so I switched to another doctor, who told me the…read moremorning of the appointment she won't refill it either. Horrible doctors, unprofessional, no empathy. also won't schedule online. stay away from this clinic!

Allina Health Wellness Visit Good personal attention…read more Staff was professional. After Visit Review is comprehensive.

After seeing my regular doctor for over 10 years, the downtown Allina Clinic closed, and I had to…read morefind a new clinic and a new doctor. I went to see Dr. Martinez for my annual physical for the first time, anxious and excited to meet the new doctor I picked. I made the mistake of assuming that my time with her would be similar to the many physicals I had before.Unfortunately, things turned sour the moment I saw her. My experience with my previous doctor was always about my care, and her full attention was on me to examine me and answer all the questions I had during the ~30 minute physical exam every year. There was nothing I couldn't ask her in that time that would trigger a different billing code other than an annual physical.Dr. Martinez immediately made my visit's focus about billing, wanting to change my appointment to an acute visit instead of a physical because I had questions and updates about my health--which was just standard practice between my previous doctor and me. I didn't have any new symptoms that had not been discussed with other doctors before, but somehow I got billed for both a physical and also an acute 30-minute office visit.My whole visit was 30 minutes long, which included my wait time while she was running in and out, wait time for labs, and the lab work itself. So even if she interpreted my general health questions and updates as something outside the scope of a physical, I'm not sure how she could bill me for a full physical and a 30-minute consult when I saw her for 20 minutes max--and I'm being very generous with that estimate.She was mean, argumentative, completely unhelpful, condescending, and used split billing as a predatory billing practice. She is the definition of how to take care out of healthcare.

What happened? These people were so awesome for so long. Now they just don't care about anything…read more I have been on the phone multiple times because I can't reach them any other way. The app won't let you send a simple message. I am supposed to have paperwork filled out for a colon screening request. Just need to now it's done. That's it. No where to send a message. Call and wait 15 MN. When she got in she said hello? I say hello. I can't hear you she says. Then click. Not even two seconds. Been patients for 30 plus years. So horrible.

Dr Shu is an amazing Dr. I had a procedure done and he is a true professional. He explained what…read morehe was doing as he was doing it. I never had to wonder. The staff there are all very friendly. I highly recommend this Dr. He offers many many services. Check them out. The prices are very reasonable. I drove 13 hours because of the Dr and staff. And prices.

From the owner: Procedure Clinic. Anolrectal care. Cyst and lipoma removals. Vasetomy and Vasectomy Reversals…read more Wellness Clinic. Weight loss management. Skin Surgeries. Nail Fungus Treatments. Varicose Vein Treatments.

Great professionals from the front desk, to technicians, nurses and doctors. HIGHLY recommend.read more

Staff member was walking the parking lot, going in and out of the office. I expressed my concerns…read moreto the front desk and they advised me to ignore it. I advised she appeared to be sick, stumbling in parking lot and was carrying a yellow bag that staff told me was a regurgitation bag and she had neuropathy. The incident was downplayed by the staff and NP. I was told it was not serous and that it was not an issue that this person was walking hallways and coming passing patients in the hallway. After my visit I was to wait in the room for the lab tech. After 20 minutes I opened the door to find an ambulance stretcher blocking the door to the room I was in, I watched as the loaded the staff member and took her away. The NP was in the hallway, and I advised her I had not had my labs yet and needed to use the restroom. I was directed to the restroom. Upon my return I went back to the room, sure the lab tech would be in soon. 25 minutes later a staff member came into the room demanding to know why I was still there. I explained I has been waiting for over 45 minutes for my lab tests. An acting supervisor came in along with the NP and said let's get your lab test done. I expressed my concerns for the staff member and how I was treated, exposed to staff members unknown illness who left in an ambulance. I was told I was overreacting to a slight cough, I was mistaken in what I witnessed, that they were short staffed, and that this office did not have a manager due to frequent turnovers. Later when I checked my chart notes. The NP notes stated that I was upset that a staff member coughed, and I was only there for 50 minutes in total. It did not mention that the staff member left in an ambulance and that I was forgotten for over 45 minutes. I report this and a letter was sent saying it would be looked into, and I would be receiving a follow up. Several calls and 5 months have passed with no updates or corrections to my chart

I've been to Ramsey for a few issues over the last year, and so far, he's the best primary care…read morephysician I've ever had. He's very friendly and personable, and eager to explain things with a sort of science teacher-like glee. He's been able to resolve the issues I've gone to him for, and even spotted something a past PCP missed. I will definitely continue going to him as long as I'm in the area.

If I could give a zero star I would, but there's no option here the receptionist lady with the gray…read morehair is absolutely positively super rude. She comes with sarcasm and it's not friendly sarcasm. By any means she is not respectful. She's not professional she should be let go if you don't love your job don't come to work period If you need a retire, go go right ahead and do it because you are the first person people interact with and man this lady has no manners at all no respect just rudeness 100% rude. They used to have this wonderful gentleman .But he was super amazing , super friendly, super respectful and professional. I don't know where he went but they need to get him back because this woman has no respect for anybody none. let me remind you if you're gonna hire people please hire some friendly people, some professional people people who will love what they do and show it and are respectful to everyone.

very disorganized. was looking for a PCP in Minneapolis after moving here recently. Arrived at 930…read morefor a 10am appointment (told me to arrive at 940) and waited for an hour figuring they were running behind. asked the desk, they never finalized my check in somehow and then was told to wait longer. got back to the waiting area where the nurse apologized but said the doctor just took a different patient so I'd have to wait. i told myself if it goes over 1.5 hours after my appointment, I'd have to leave for work. ended up leaving without being seen. the building was nice, but the system was awful and the people in the waiting room were quite loud and noisy (old man playing Tik toks at top volume). it was chaotic and I could not recommend this place any less.

This little clinic is the best kept secret in the metro for primary care!!!!! My family has…read morereceived nothing but phenomenal, compassionate, and deeply excellent medical care here - we've had wonderful experiences with Dr. Macdonald, Dr. Golden, and Dr. Nelson - and have switched several friends and family to receive care here. I really feel like the staff (everyone from reception to nurses to the docs) cares deeply for you as a patient and finding the best outcome that you feel comfortable with (not the kind of experience you'd have at a Fairview or a HealthPartners). They are super accessible and have urgent appointments if you need, there is always a doctor on call 24/7, and we've never had an issue getting in. This clinic is how primary care should be!!!

I had been with this clinic for 18 and it was a functiona, small, STABLE, clinic. They are awful…read morenow. They no longer have a billing person in house. They use some sketchy person from somewhere in her basement now. She never returns calls either. They use to have 5 very experienced doctors for the first 15 years I was there. Then Dr Nelson went part time to golf and play footsie with Fairview corporate. ALL the rest of the stable doctors all quit or retired. I was forced to change doctors 3 times the last 2 1/2 years. The facility now has 2 PAs, which isn't a huge thing but you now have 1.5 doctors running 2 PAs. And both PA quit after several months. And the one full time doctor slot changes every 18 months. So you have 1/2 a physician with more than 10 years experience. The nurses rock though and total angels. After 18 years it made it hard for me to switch clinics but I CANNOT bear their incompetence any longer. Avoid this clic and just find another Fairview Clinic because RMG is a Fairview offshoot anyway. AVOID at all costs.

The decline in patient care here is concerning. My kids and I have seen the same doctor for…read moredecades. Recently we have experienced the following sub par care from two doctors: 1. I made an appt for a physical and was never asked to gown up or sit on the exam table. Doctor never examined me-instead spent my appt telling me how AI has helped them cut their work in half and talked to me about a medicine I don't want or need. Clearly she gets a kick back if I go on it. At the end of my appt she told me there wasn't enough time for my breast exam. 2. Same doctor takes weeks to respond to prescription refills and referrals for pediatric eye care 3. Other OB doctor took several weeks to respond to my daughter's potential health concern regarding her pregnancy. They finally called back after several pleas for results. Causing undue stress on a pregnant mother. 4. Makes no difference if you have been their patient for 20+ years-you can't get in to see your doctor My family and I are now shopping for new doctors.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.