Our rental company contacted FSM for a heating problem first thing this morning. FSM scheduled a…read morecall to correct the problem between 5:00pm and 7:00pm this evening. They never arrived or called us, but reported to our landlords that they'd serviced our home. We're still currently without heat, going on 36 hours, and it's 33 degrees outside. Use at your own risk.

From the owner: FSM Heat and Air provides the homes and businesses of North Carolina with heating and cooling…read moreinstallation and repair. Our trusted brand is AirQuest, offering us many products to suit your ideal environment. We always offer free estimates on swap outs and major repairs and there is no extra charge for us to come out on nights and weekends.

I received a call from one of the owners. He was not only apologetic and accepted responsibility,…read morebut he made it right! I will be utilizing their services in the future. I was very impressed with the tone and sincerety of the call.

Yikes..... yikes…read more Service tech was awful. Lazy and SHADY! Claimed he couldn't detect for a Freon leak until he charged me $2,700 to fill the system of Freon! He never even mentioned you can detect using Nitrogen, which is FREE/ included in diagnostic check. Management did apologize for this tech and was nice. Although I will never be able to trust anyone to perform honest work from this company. Save you time, find a smaller local HVAC company that is more trustworthy....

Andrew did a very thorough job on our ac unit for the annual maintenance agreement. He also shared…read moresome new ideas with us to make our unit more efficient and easier to service. Thank you!

I am thoroughly impressed with the responsiveness, attentiveness, professionalism, reliability, and…read morethoroughness of the crew at Tommy Bynum Heating & Cooling. From the moment I reached out to them and spoke with Joey until they had to come back out to check on an issue after installation, they were nothing short of professional. Joey was extremely respectful and very quick to respond to my emails. When I reached out to the crew after hours about an issue after installation, Nick was so nice and empathetic to my situation. He promised that he would have someone at my home the following morning and he kept his promise. They are very thorough and showed a great deal of integrity. I strongly recommend Tommy Bynum Heating & Cooling for your HVAC needs.

Our Heat unit went out on the day before Christmas Eve, this company was very responsive to our…read moreneeds in the beginning. I had to call them back because the unit wasn't running correctly, upon inspection the tech stated that he was going to recommend replacing the unit, due to the age of the unit. and it was apparently losing Freon. He came back to the house and pressure tested the unit under the house and stated that there was a definite leak. He left a message, that they were going to replace the coil under the house. I asked them if they performed the same test to the outside unit, he informed me that he didn't and that this couldn't be done, so my question is how was it known that this was the only leak in the 19 year old system. I asked him if he told the home warranty company that it would require replacement, and he told me that the warranty company would make me pay for out of pocket modifications to the tune of possibly a $1,000.00 and possible more. I told the tech that I had platinum coverage and that the system shouldn't require modification that would even come close to this figure. I asked him if he had worked up that quote..... His response was no, then how do you know the price of the modifications? I spoke again to my warranty company and they advised that the tech or company told them that the system was checked inside and out and that this was there determination that it was the inside coil only that needed replacement..... Then you lied to me when you were asked if you pressure tested the system, you told me that it wasn't performed, but you tell the warranty company that it was. I don't appreciate being lied to, if what I asked of hi would have been done this wouldn't even be an issue right now, however I think this is the companies way of getting every Nickle and dime they can without having to replace the unit, which was the initial statement from the tech after checking the unit. I hate writing reviews on companies, I would prefer to leave good reviews for outstanding service, however, this time I won't because, I don't like being lied to. Bottom line, don't tell me that the unit needs to be replaced and then tell the warranty company a totally different story, this was just poor business, poor work ethic and bad practice. I don't even want to use them now, because I don't trust them. And before its said that I'm no AC tech, and they are. I have a relative that had advised me on this, and they are a certified AC tech. I didn't want them doing anything to the unit because I didn't want to mess up my warranty coverage, I also don't want to be charged several times for faulty issues from not performing the correct testing of the indoor as well as the outside unit. Way to go. I hope that nobody else has this experience, it hasn't been a pleasant one.

Jay at Precise Conditions has kept my 25+ years HVAC systems running well for years. He just…read morereplaced the fan/motor assembly in the upstairs unit on time and under budget. I can always count on Jay to deliver excellent service!

THANK you to Advanced Air for helping me this winter in Mooresville! My furnace went out during…read morethe snow storm last month! They came out quickly and the customer service was excellent! They were professional, helpful and got me all warm and cozy for a competitive and fair rate! Will DEF call on them for future needs in Mooresville! Good to have guys like this to count on! Thanks!

Our gas furnace at our house in NC stopped working on one of the coldest days. After reaching out…read moreto advanced air, they came out very quickly. Diagnosed our problem, gave us a price to repair that was very reasonable. I am very happy to have found this company! I will be using them exclusively for all of my heating and cooling needs.

I recently had to replace my AC unit and had an excellent experience with Ken and Chuck. 10/10…read morewould recommend and will continue working with them in the future

Great experience working with Titan. They are so easy to work with. Our AC went out Sunday and…read morethey were able to come by the next day and fix the problem easily. Would definitely recommend.