There's nothing worse than watching your thermostat climb when it is hot outside, but one call and…read morea couple of hours later, my AC is back up and running! Joe saved the day! He thoroughly assessed our system and quickly found the issue. He had everything on hand to complete the repair and drafted up an estimate. In less than an hour's time from start to finish, he had everything fixed. Being a new homeowner, it gives me peace of mind knowing there are trusted professionals on call for quick repairs. Thanks Joe and everyone else at Roland Black for being someone we can count on!

I called when my furnace wouldn't come on. They talked me into the service contract since the…read moreinitial part discount would pretty much pay for the contract. The technician tried a few parts and said it was the control card. Expensive repair but after I didn't hear back after a couple of days I called and was told they couldn't find the card or suitable replacement so they gave me a $10k quote to replace the whole unit. I asked if it was covered by the warranty since it's only 6 years old and he said they couldn't find any service records so the manufacturer wouldn't honor the warranty. I got a second opinion from another local company and they found a clogged orafice. Once cleared it worked fine and that said this unit will last for years and is still under warranty. Roland Black called a few days later to see if I want to schedule the installation or the new furnace. I explained what happened and asked to cancel my annual service contract and get that money back. She said she would talk to her manager but I have not heard back in about a week. I can't recommend Roland and Black. A friend told me they had a similar experience.

Our heater stopped working and we were able to get a next day appointment. Service was prompt and…read moreoverall price was very reasonable. Our heat was back on that same day. Would definitely work with these folks again.

I called JF Air on a Saturday because my a/c unit was blowing air that was not cold. I recognized…read morethat the outside unit was the problem - the fan was not turning. So I called and left a message. Jason called me right back but informed me that he does not service Rock Hill. Even though he could not come, he walked me through possible problems and solutions. I identified the faulty part, and then I was able to find the correct capacitor and replace it. So, while he did not come and service my unit, he was very kind and helpful to me and helped me solve my problem and turn the a/c back on! While I can't use his services, I recommend him as a good and helpful person.

I received a call from one of the owners. He was not only apologetic and accepted responsibility,…read morebut he made it right! I will be utilizing their services in the future. I was very impressed with the tone and sincerety of the call.

Yikes..... yikes…read more Service tech was awful. Lazy and SHADY! Claimed he couldn't detect for a Freon leak until he charged me $2,700 to fill the system of Freon! He never even mentioned you can detect using Nitrogen, which is FREE/ included in diagnostic check. Management did apologize for this tech and was nice. Although I will never be able to trust anyone to perform honest work from this company. Save you time, find a smaller local HVAC company that is more trustworthy....

Gas line extended for new range. The job was scheduled promptly, guys arrived on time, quickly…read morecompleted the work and the Installatio. was excellent. Cornerstone Comfort replaced my two HVAC systems about a year ago and I was very satisfied with the equipment, installation and price. Didn't hesitate to call Jason again for the gas line job.

Great service, on time and respectful, wonderful Christian folks doing a fantastic job. Jason,…read moreplease keep up the charitable aspect of your organization, and helping out those less fortunate in our community!

Jason was great. Gave me a call to confirm. Gave me another call that morning with an updated ETA…read more Listened to what was investigated so far. Quickly came up with a solution that fixed the problem and saved me money. Job done with high marks. 5/5 stars, would hire again.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

My heat went out today called lighthouse heating and air. They were here with in the hour…read more Technician was fast and friendly . Priced extremely reasonable. Will use again

Responded on short notice, solved an issue another company did not, worked quickly, and priced…read morefairly.