Although the restaurant is only drive-thru at this time, the staff did a good job of keeping it moving. The gentleman taking orders was extremely polite. We could hear him explaining to the next customer different options they had available. The lady who served our food made sure the outside of our cups were wiped off so we didn't have sticky sides. (That is so rare in ANY fast food establishment so I definitely needed to point it out!) They also kept up that great attitude while short staffed! read more

Stopped by to grab a quick bite to eat while traveling back home. It is conveniently located right off the highway which is a plus. When we pulled in the drive through was full but we waited anyways. After a while we finally got to order. We got up to the window and after a lot of talking back and forth between the employees they asked if I could pull forward. I ordered the two cheeseburger meal and a cheeseburger happy meal. After five minutes or so we got our food and got back on the highway. I ate my fries while driving down the road. I then moved on to my cheeseburgers. I ate all but a bite of the first cheeseburger when I noticed what looked like mayonnaise on the edge of it. Thought it must have gotten on there while making a bunch of sandwiches. I discard it and move on to the second one and take a bite and immediately taste mayonnaise. I sat it down and pulled the top bun off and it's all over. I was almost in Marion when this happened so I didn't turn around and go back. Check your stuff before leaving so this doesn't happen to you. In case anyone is wondering mayonnaise does not taste good on a McDonald's cheeseburger read more

McDonald's - Fast Food Near Me - Abingdon, Virginia

This is the BEST McDonald's I've ever had. Not like the McDonald's in my hometown of Grundy Va. The burgers are juicy and delicious for a fast food chain like Mickey D's. I'm lovin' it read more

I ordered from the app just before walking in. A small Oreo McFlurry. The app said 2-5 mins. Which I'm fine with because I know it can take some time to order from phone. Walking in they had just two tables sitting down and the employees I could see where just walking around behind the counter, can see they were getting drive thru done and I could see my order number on screen just saying in process. But no one was working on it. Watched them on their phone and chatting. So 12 mins go by and I had to ask about it and then they made it. Definitely poor customer service. read more

Located just off the interstate. It's a very normal McD's. Same prices that you would find just about at any other McD's. Two things really stood out for my visit to this eatery. 1. The first thing was that the floor was very slippery next to the self serve refreshment stand. 2. The staff was very courteous and happy to interact with. The smiles and general attitudes made my visit a pleasant one. read more

Have been in twice in the last month to order inside and both times they would look at me and acted as if I wasn't there for at least five minutes and they were complaining about a coworker instead of taking my order. read more

Terrible customer service! Very rude staff that responds with curt answers! Every time we come through, our order is always missing something and when we go back through to pick up what they left out, staff glares through the window and acts like we've done something wrong by coming back for something we paid for. Will not come back after how we were treated. Will start driving to the other McDonalds in town instead. read more

Bring your own helmet: Along my travels sometimes I must stop at a McDonalds simply for the coffee. It is consistent throughout the country and a safe alternative to Dunkin Donuts or Star Bucks if I dare say so. However this was an experience I will never forget and is the reason I am thankful to be a resident of the congested and overpriced yet relatively well educated North East. It was supposed to be a simple quick stop for an iced cup of joe. Ill put my experience into dialogue and story form for the most accurate rendition possible without pulling the security tape. I will be myself and to protect the identity of the McDonalds employee we will call him Chumlee Me "Ill have an Iced coffee with cream only" Chumlee "Okay, how many creams?" Now this is a question seldom asked these days so it threw me off. Me "I don't know how you measure the cream so just put some in please" Chumlee "It's little cups like this big" and he holds up his hand to show me with his fingers Me "just make it light" I know McDonalds doesn't use the small creamers any longer so I didn't specify a number incase Chumlee couldn't count. And I didnt know how many it wold take. Chumlee begins to enter 3 creams and then 4 and then back to 3, for all I know he was trying to put the circle in the square because the Iced coffee arrived HOT and a few MINUETS later when I was the only person in line. Naturally I am not accepting of this and request that I get the iced coffee I ordered. He questions my dispute but Im not sure he understood still. Chumlee then took the hot coffee that was made especially for me and tries to pawn it off to the other employees behind the counter but there are no takers so he pops the lid off and adds enough sugar to put a candy store out of business. He steps out to the public area and takes a sip (I guess employees cant consume food while behind the counter) and burns his mouth. All while looking at me. Chumlee "I see why you wanted an iced coffee" he says, and then pours some out and adds ice. He looks to his coworker (lets call him #2) and says "I needed that large coffee iced" I observe #2 "making" my coffee and its almost like he is trying to conduct an orchestra with the way he is moving and all. Of course the young lady (Im going to call her Swift) working the drive-up window was shaking her head in disbelief but could be of no help for she was actually performing her job. #2 begins to mumble something about the lids not fitting and calls a meeting of the minds including Chumlee and Swift to figure out this next dilemma. #2 "The large cups for iced coffee don't match the lids?" Again probably trying to put the triangle in the rectangle. The solution is a large soda cup. Yay! They didn't try to pour it into a paper bag. Now I get a visual of my "coffee" and it looks more like milk with ice than anything. At this point Im about to go postal! The coffee is presented to me and off I go before I caught a case of whatever dumb they had. The first sip is full of sugar (remember I said cream only) and is more like a melted vanilla shake than coffee. I was out the door and conceded a victory to McDonalds. My suggestions to Ronald McDonald, issue a helmet and oven mitts to each and every employee working at this location to protect them from each other and plaster the exterior doors with easy to read warning labels that say something like this. "Please be kind to our employees, this is a training facility for the Special Olympics. If this is going to be an issue may we suggest you try another location. Have A Nice Day" read more

The ice cream machine is always broken at exit 14 McDonald's in Abingdon. This location is very convenient for an after-school ice cream stop. They could have had quite a bit of business. However, the ice cream machine is consistently broken. Probably 19 times out of 20 (and we probably tried about 20 times), we get through the drive through to order our very excited child a vanilla sundae, and are told, "Our ice cream machine is broken." We ask, "When will it be fixed?" The reply comes: "We don't know." Finally, they put a sign up on the drive-thru. But for the unsuspecting, they might still advertise a milkshake with a large poster in the window, and after sitting through a long line, you find out you can't get it. I don't know if it's related but at one time they consistently had receipts that could be read barely, if at all. Too cheap to replace the ink in the receipt printer? Not enough money to replace or repair the ice cream machine? Take it off the menu and don't advertise it if you're not going to make a reasonable effort to have it available. As a result of these things, exit 17 McDonald's has won our business and exit 14 McDonald's has lost it. read more

If you want good, hot and quick food ... this is not the place to go ... last 5 trips there they have either made me sit in drive thru anywhere from 5 minutes to 18 minutes ... and normally the food was cold by the time it came out the window ... and several times the food was not even what i ordered GO TO ANOTHER FOOD PLACE ... RUN LIKE HELL FROM THIS MC DONALD'S read more