The staff is much friendlier now, July 2026. They seemed to have fired everyone and started over. Most of my orders in drive thru are still wrong (getting ice when I ask for no ice, getting sandwiches with toppings when I ask for plain, etc), but they are much friendlier now. My advice: go in the door to order. Drive thru just gives you what they want to give you rather than what you ask for. read more

Horrible service. Didn't deliver food and they could care less. Why feature a self checkout and not deliver. Yes just leave the food to get could on the counter. Hope about you do your iob read more

Food was fresh staff was nice. It took a while for my order and please watch your step. The floors at this location are very greasy so you're sliding as you're walking through the store. read more

McDonald's - Greasy floors - Burgers Near Me - Acworth, Georgia

They took 40 minutes and we didn't even get our food. Service is terrible. If you don't want to work at a fast food spot don't Apply.

So slow no Ice in my sweet tea that was actually unsweetened. So tired of employees not wanting to work.

so fucking shit. took literally 30minutes for a order that we placed 10 minutes ahead of time and they fucked it up. genuinely fire this staff or close down the location read more

I odered a snack wrap meal on the app and got to the drive thru. I waited for about 10 min with two cars in front of me and neither line was moving. I went inside instead. The whole crew was having a party in the kitchen you could see them joking around and unsanitary standards. There were other people in line and you could feel the tension in the room. The manager had to go back twice to get the crew calmed down. There was no one at the register and later one of the crew members that was fooling around came to help a customer with his order and she had no idea how to take an order and the customer was getting upset. So instead of all the partying in the kitchen, they really need to work on training. Absolutely the most awful fast food scenario I've walked into. The atmosphere was terrible and the service was worse than terrible. Management needs to get better with training and/or fire the ones that don't work especially at a rush hour. read more

This McDonalds suck. Not only did they forget straws for our drinks, they forgot all the sauce, a whole burger and fries and took 10 minutes to give the car infront of us 3 happy meals. One of the burgers were even missing chesse. I will be going anywhere else but here from now on. Absolutely insane read more

Not surprised this McDonald's had 1.5 stars, I just left the drive through before I could order. The person on the mic did not want to finish there current conversation so after 20 seconds I decided my experience was going to be terrible and I pulled away. It's hard to screw up a McDonalds experience, just pay attention to your waiting customers, be respectful. Have some pride in yourself, have passion for what you do, no matter what it is and you will be admired and respected. read more

This is the worst McDonalds I've frequented. I hate that it's the closest to my house. Its ran horribly. Drive through always takes forever, curbside pickup takes forever. Always mess up orders. Every time I visit my order either takes way too long or it's wrong. Last trip there was one car at the 2nd drive through window when i pulled up, and it took 10 min for me to get through the drive through, only time find out when I get home my order was wrong. Receipt on top of wrappers were correct but clearly someone didn't read those. read more

Horrible customer service and absolute mismanagement of the drive thru! Ten min in line without placing an order then was told to continue to wait! What is a drive thru for if you can't move people thru the line efficiently? People go thru drive thru for expedient service and out of convenience. I was told "You just need to wait because we are short handed." Okay! Drive off I did my business goes elsewhere! If I could give a zero I would. SMH. read more

One of the rudest MANAGERS ever. I went by tonight (08/07/2024) at 11:21pm to get myself and my son some food after a long day. I pulled up to the window and tried to order a quarter pounder with cheese. The drive through lady (who apparently is the manager) replied, "sorry, we are only serving cheese burgers and French fries.". I was a bit confused and said, "oh, ok, why is that?" She replied, "We shut down our grill for the night.". I was a bit confused because this location is a 24 hour drive thru location, so I replied, "oh. Is this location no longer a 24 hour location?" (I asked this because during Covid it closed at like 11pm or something due to staffing shortages). I wasn't angry or anything, I just asked if the location had changed its hours. The MANAGER replied, "No, we close tonight at midnight for maintenance. I put a big sign, right in front of your face!" She said this was horrible attitude. I was taken aback and how rude she was. I replied, "Im sorry, I didn't see the sign. It is posted by the speaker pole and I was looking at the menu." She said, "well, it's right there and says we are closing at midnight." (Again she was VERY rude in her tone). I asked to speak with the manger, and she informed me that she IS the manager. WOW. How unprofessional can a person be to a CUSTOMER and still be a manager. This lady needs to be fired immediately for treating a customer this way. I was so shaken up by this that I pulled out of the drive through line and just went home. I realize that McDonalds doesn't always higher the top tier of employees, but if you are managing a McDonalds in Kennesaw, GA... You gotta be WAY better than THIS! Shutting down grills at 11:21pm so you can do work on them is not really the way to do things either. Either shut down the restaurant completly or wait until your 12am time and then shut things down. Don't shut down some things... like Quarter Pounders and still serve Cheeseburgers. read more

McDonald's - Burgers Near Me - Acworth, Georgia

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Ok this is the second time I came here. The first time I went to the drive thru for breakfast. The chicken biscuit was partially raw and chicken skin attached! Gross ! I threw it away ! Didn't have time to go back! I gave another try today as my husband was hungry for the fish sandwich and I had to use the restroom! Another gross thing ... no soap , floor was wet so they tried to clean it but did not fill soap! So employees use the restroom without washing their hands ??? How gross is this! Looked for sanitizer ... no sanitizer! I was going to order something but nope if I couldn't wash my hands & no sanitizer, that's a real problem! Never going back here if that's the case!!! I went out of my way and went to the mars Hill Location! Clean ! read more

Worst McDonald's in the state, constantly ignoring drive thru window and messes up orders all the time. I wish this wasn't the local McDonald's, I would spend so much more Money if they would do a better job. Love McDonalds just not this location... if I could give a half a star I would. What is sad is corporate has given up on this location read more

McDonald's - No one at drive thru window during normal hours - Burgers Near Me - Acworth, Georgia

I go through this location a lot! They are always very friendly and helpful! The food is always fresh and hot. At least at breakfast! We always love the crispy chicken biscuit read more

McDonald's - the front of the restaurant - Burgers Near Me - Acworth, Georgia

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Regina the manager is very nice and did her utmost so she and her team got me my order the way I wanted it. McDonald's is lucky to have her.

Says they close @4am , they never answer drive thru pass 10pm !!!!!!!! Online orders go thru , but when you pull up they say they can't make it because their system crashed ?!?! How their system crashes 5 times a week? They also be saying they can't make burgers because their grill has crashed like what !!!!!!! It's McDonald that's what yall sell ! Might as well close down . Terrible! Don't waste your time coming here ! Lazy people read more

It's a pretty standard McDonald's... which means it's probably not exactly the best place in the region. At the same time, it's not bad. It is what it is. It's not a particularly fast McDonald's, and you're as likely to have something wrong in your order as not; always check your bag before you pull away or leave the restaurant. I almost always dine in. I typically only come here if I have a good coupon or deal via the app and the McDonald's is close by. That said, the place is usually fairly clean; maybe half the tables at any given time will have crumbs still left on them, and may 75% of the time the condiments and such will be stocked. The workers are helpful most of the time. You could do a lot worse. This McDonald's isn't worth making a trip to by any means, but nor would I necessarily turn folks away. If you're coming to a McDonald's, you pretty much should know what you're getting in terms of food, customer service, speed, accuracy, it's. Cheap comes with a price sometimes. read more

I just wanted to make sure everyone knows how the McDonalds' restaurant at 3316 Cobb Parkway, NW in Acworth disrespects and refuses to honor U.S. military veterans. As you may know, McDonalds Corporation nationwide laudably honored U.S. military veterans this past Veterans' Day, 11/11/23, by offering a free combo meal at any of their locations nationwide. I am a U.S. Navy veteran who served on active duty during the Vietnam Era. Much more than the free combo meal offer itself, it meant a lot to me, and I am sure to a lot of other U.S. military veterans, that the McDonalds Corporation chose to honor and show their appreciation to us on Veterans Day for putting our lives on the line to preserve, protect and defend the freedom and liberty we all enjoy. So I went to the McDonalds location noted above to redeem the McDonalds free combo meal offer. I showed my Veterans I.D. card and proof of service to the lady at the counter in order to redeem the offer, but she said she had not heard of the offer and didn't know what I was talking about. What ignorance of her company's Veterans' Day observance, and of the debt she and all her fellow workers at the store owe to military veterans everywhere! So I asked for the store manager and when she arrived, I showed her the proof of McDonalds Corporation's free combo meal offer for veterans nationwide on my phone. She said that nonetheless she would not honor the McDonald's nationwide free combo meal offer, because the owner of that franchise location chose not to participate in the offer!!!!! Believe me, this is about much, much more that a free meal. It is about the shameful disrespect and dishonor shown by the owner and staff of this McDonalds franchise toward all U.S. military veterans, whom they have to thank for preserving the liberties and freedom they all blissfully enjoy. It is for this reason that I will never again patronize this McDonalds location at 3316 Cobb Parkway, Acwoth, GA, and why I urge all of you to never patronize this establishment as well. read more

Went to order in the drive thru around 9:30 pm - restaurant obv open. Employee on the speaker says "are you a Door Dash driver? We are only doing Door Dash pickup." What a crock! Do better. read more

FYI apparently you have to order your online breakfast 30 mins in advance and be there through the backed up lines for drive through before breakfast switches to lunch or they will not give you what you paid for and tell you they no longer have it in stock to make for you .. and also going on to tell you that is just what it is .. then go on to tell you that you have to request you refund yourself because you was not there in a timely manner .. even though i literally order my breakfast while in the drive through line .. the worst customer service ever ! .. my meal should have been processed and made before i even reached the speaker .. and isn't the definition of good customer service to assist the customer? i will not be going back to this mcdonald's in the future i will drive a bit further to the next . i wouldn't leave a single star ! read more

The service was trash you would think them not being busy there's no rush just a nice quiet night they wouldn't be so rude and rushing orders. The lady who took our ordering was interrupting mid sentence before we could even finish with ordering one item. Then I go to eat and my buns are burnt. The only thing that was good was the fries they were semi fresh enough. read more

McDonald's - Burnt bun on Double Cheeseburger - Burgers Near Me - Acworth, Georgia

terrible service and don't get your order right the corporate office needs to shut down this place for good because the lack of service from this place is unacceptable. would love to leave zero stars but they got one half of my order right read more

McDonalds wtf, I almost got everything that I wanted beside one thing where is the xtra sauce at? I better get a McRefund or another free sandwich read more

McDonald's - a mcdonald's hamburger with a price tag on it - Burgers Near Me - Acworth, Georgia

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Slowest McDonald's in America. 17 minutes wait on a happy meal with nuggets. It doesn't take that long to cook the nuggets.

Only reason I gave them one stars is because it's a brand new day my current pancakes taste decent and I try to give credit when it's due. There's room for improvement but the bad definitely out ways the good. Only case I can make for them is it's a busy location. Even then with it being such a busy location improvement just isn't happening fast enough. You'll complain about an order 3 times, (true story and I'll be my boyfriends witness) they'll "redo" it all 3 times (like it's normal/regular) and still mess up on the fourth time. Meanwhile 33 cars have came and went while You're just hungry and waiting. Not sure what is happening here but traffic is so bad no one wants to travel the world to get a bite to eat to hold you over so they go to what's close and unfortunately it's this place right here. Maybe they'll shut it down with enough reviews so people can stop eating it or get their act together so they won't go out of business. *long exhale* If you still choose to eat here at your own risk because you have no other options and/or you're an "APPER"... please have your selected items you know in your heart nothing can go wrong with. Also ask for fresh fries or anything else that requires to be cooked before served and then you be the judge of the 4 time results. Go forward my brothers and sisters. Good luck out there. #PrissyPrincess read more

McDonald's - Boo - Burgers Near Me - Acworth, Georgia

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If I could rate this McDonald's any lower than 1 star I would! No Beanie babies for the kids meals and no sign saying so. No apologies or explanation until I took the coloring book back to get the correct toy. It's no wonder that Chick-fil-A has no parking spaces... That's the only reason we came in the first place. Incompetent cashier to try and ring the coupons on the McDonald's app. Note to self ~ NEVER AGAIN! #mcdonalds14377 #shouldhavegonetothecompetition read more

Love how the manager lays her breast on the area that the food comes out to check her cell phone. Then the guy who cleans the floor delivers customers food. Does the health department or OSHA need to be notified? Not sure this is the best stop. read more

McDonald's - Burgers Near Me - Acworth, Georgia

Roaches on the floor in play area. Usually food and service are decent quality. But a roach problem is just disgusting. read more

McDonald's - Roaches on the floor - Burgers Near Me - Acworth, Georgia

They were so rude especially Ava. She had horrible costumer service and was just rude in general. I'm not coming back until she's gone.

Upcharged for Mac sauce and it's not even on my sandwich I'm on my way to work so I could not turn around by the time I noticed.... extremely annoyed and had high hopes because the manager working seemed to be passionate and on top of things. read more

When one considers McDonald's one might think, "Oh, I don't expect much - it's just McDonald's." But then one might not be at THIS McDonald's where low expectations are never low enough. This place is horrible. I mean ESPECIALLY horrible. If you see me in line at this McDonald's just go ahead and pull me out of my car and kick me in the nethers, because it will be more pleasant than my dining experience. I only go to McDonald's because my children beg. Well after this last fiasco of a visit I hope it will be my LAST fiasco of a visit. Food wrong? [X] Long wait for wrong food? [X] Cheese on order where I requested NO cheese? [X] Food cold and stale? [X] Extra mustard when I asked for extra ketchup? [X] Surly wait staff? [X] Food missing from order? [X] Sure your food will be cold and wrong, but at least the staff will be disinterested. I'm one of those people who have thought at times, "sure they're not service oriented, but they make minimum wage..." But I've worked minimum wage jobs too, and I never gave lackluster service like this. Do not go to this McDonald's. This place hasn't just turned me off of THIS McDonald's, it's turned me off of ALL McDonald's. If the food here was free, I'd recommend taking my chances with hunger. read more

This Butler Creek McDonald's is the worse ever. There are flies, roaches, any knatts. The night managers don't clean which is nasty. I get to work and flies are flying every where. On the cheese lettuce and all condiments are left out. All while roaches raid the left over food under all the equipment that is being used. No air for the employees working there which causes sweat...cause the air conditioner is broken Need I say more.. If I could give a zero star I would. Management ( Abedi, Josh) need to step up their game or they will be reported ( If they haven't been already. No employee should have to work under such poor condition.Nor is it fair for the customers they serve. read more

this is worst mcdonalds i have ever been to in my life the slowest rudest most awful service i have ever recieved the cashier didnt use register used cellphone calculator & was sagging pants i will never come to this location again the night crew needs to be fired run the cameras u will see how bad your staff is 1/5 stars i would put 0/5 if i could don't go here trust me u will be sick & be there for a hour waiting ! read more

On the top of McDonald's receipts it states " if you go online and take our survey you will get a free sausage biscuit or a free mc chicken"... I have gone to this McDonald's for a long time now and I have always done the survey because - it's free food!!! This morning I went to McDonald's and I went inside to get the sausage biscuit , I had taken the survey the night before. They denied me the sausage biscuit because they claimed the code wasn't correct. This is ridiculous & I will never be back to this McDonald's read more

Shocker, look at the other reviews. I'm really seeing a pattern that McDonald's doesn't care about its customers. Their service sucks no matter what location you go to. These people here have two drive thru lanes but only use one of them. I have been sitting at the speaker in the wide lane for over 7 minutes in the meantime 6 cars in the other lane have all ordered and moved up. Mcdonalds get your act together. read more

Perhaps if they used their words I wouldn't have to use my finger to reciprocate. Cold fries, burgers that can be used as weapons and room temperature coffee. I realize it's McDonalds and not a 5 star restaurant but at least try to cook the food. read more

McDonald's - This is the McGangbang! - Burgers Near Me - Acworth, Georgia

They all seem like they hate their lives. They don't talk and can't make any eye contact.

The remodel helped a lot for this location. I like the children's area is set apart from the restaurant so that my kids can be loud etc without me having to worry about them bothering other patrons. The drive thru is still slow as all get out. However we're here on Monday night around 6, only 1 other person in the place, and every inch of this store is an absolute mess. Trash all over the floors, counters and almost every table. Bathroom is a disaster zone. No condiments or straws out. Not sure what the staff is doing but it's definitely not cleaning up. read more

Got of work VERY LATE and decided to grab something from the only place open by me. Was sitting outside for 15 minutes waiting for somebody to be working in the store. Usually when a place is 24/7 they got somebody doing something but no it was an empty Mc Donalds, with cars sitting outside. What looked like the overnight crew were all in their cars on the clock and not helping customers. If you don't want to work just stay the hell home. I shouldn't have to waste money driving to a location that is ducking and dodging customers! It's rude and disrespectful read more