The tables are not clean. There isn't a napkin dispenser to be found anywhere in the diner's eating area. As this seems to be a busy location, get ready to wait a while as you're standing around to get a free refill for your beverage. It seems this is the direction McDonald's is heading into...no customer contact, not a "user-friendly" experience. read more

My local Mickey Ds! It has everything you want under the arches. The food is made when ordered. It comes out fast, and cheap, which is what put Mickey Ds on the map. You can order at the counter, order online, in the app, or at the in-store keyosk. This restaurant is clean, bright, lots of parking and is ADA compliant. There's bus parking in the back as well. Clean, fast, friendly, what more can you ask for when looking for fast hot noms? Let the Mac attack begin!!!! read more

The workers are so incompetent that they always forget to put food in the bag even when it's sitting there. Fries are always ice cold and if I'm paying for a large fry I want a large not a small put in a large container. The counter had water all over it my wife ended up getting napkins and wiping it up so they didn't put the food in a puddle. You people want to be paid $20+ an hour and you're not even worth $10. Waited 20 minutes for food with the place empty they said they were waiting on the nuggets. What waiting to pull them from the trash ate one and it taste like it was cooked 2 days ago and sat out since read more

Food is really good. service is ok it took like 20-30 minutes to get my food but there was a field hockey team and a track team there so it was busy. It was cold as soon as I walked in and I was in shorts and a tee shirt read more

Im sitting out side this McDonald's and they just slow as hell,i was riding wit this girl that does door dash and they forgot about her order,they said that the wait time was gonna be a half hour,people just drove off,they will find something else to eat but its just sad,and i know its a pandemic and its hard out here but damm,McDonald's is having a thirty minute wait time....smh read more

worse than the auburn McDonald's. Always messing things up. Order a large meal, get a medium soda, order a large meal get a medium fry. Just always wrong read more

Stopped in for iced coffee . It was very good and priced right . They got it right a plus for McDonald's . The price was also very good .

We arrived at at 8:22am and were greeted so warmly by Isabella in the drive thru, our food was out quickly and warm, perfect for our long drive home. read more

Typical McDonalds. The staff isn't very friendly and push you along. You get the feeling that people don't really like there jobs

Waited 40 minutes for a happy meal, no mobile order spots to park at either. The burger in the happy meal had two top buns . no bottom bun. Had to request to get the drink at the window for happy meal. Worker stated I assumed it was already given to you. Nope was waiting a while and You were the only one opening the window to give me something. read more

The only thing I typically get from any McDonald's is coffee. This particular McDonald's (most if not all in Maine actually) uses Green Mountain Coffee which I really like and the real benefit to me is the value. Any size HOT coffee for $1...anytime! Most Excellent!! The reason I only give 2 stars is twofold. First, I despise the laziness of the Drive-thru phenomenon in America (are they everywhere?...not sure)!! So without fail, I park anywhere I want in the parking lot because the entire city is waiting in the Drive-thru line. I walk in and am greeted with a very welcome absence of waiting lines. I stroll right up to the register and without fail there I wait, and wait, and wait! Because every employee is busy servicing the drive-thru! Really? How hard is it to have 1 person responsible for watching the front and serving them when they come in? At the very least, acknowledge a potential customer and tell them you'll be right with them. Second, I never use it but while waiting I always have the time to look at the seating area and tables and it is not very often that they are neat and tidy. It's not that difficult to keep the one area your customers see clean is it? read more

My partner and I tend to frequent this McDonald's restaurant because it is convenient in a lot of ways. Prices are reasonable for lunches, it's conveniently located, and service is usually great. There has only been a few times in which we've had to complain about anything and usually it's not a big deal and it's a quick fix. Most of the time, we are on lunch from work and we use the drive-thru. On rare occasion we run into a worker that thinks that a cheese burger only ketchup is a hamburger only ketchup or something along those lines. It happens and is understandable especially if it's busy. (I used to be a McDonald's employee in Gardiner, so I know from experience how crazy it can get.) When we do have time to spare, we enjoy going in to eat and we find the place to be clean and neat. Overall it's a good fast food joint. read more

Goddamnit, I was on my way to lecture and super hungry and there was no other option but to eat at McDonald's on the way, I had the worst odor for two days and my throat closed up for about six hours. I had to go to the gym for a couple days just to sweat a lot and run to sweat some more to get the stench out of my pores, are you going to a sauna. I haven't had McDonald's in 10 years, now I remember why. read more

Always fast service and if they are slow they automatically give you a voucher for free coffee. They are always friendly.

Loud expensive the table I went to go sit down at first wasn't even clean of all the disgusting hamburger crumbs there is paper trash and straws everywhere the high chair just left at a table there is a group of old men just sitting around talking about their aches and pains and being really loud smells like old people there read more

My wife and I go to this McDonalds a few times a month for breakfast and it is the least expensive place to get a good breakfast in Augusta. We call it Cafe McDonalds because it was remodeled not too long ago and frankly the atmosphere is better then many of the dated breakfast places in Augusta. We like the music they play there in the morning and it is kept very clean. They give you a number when you order and they deliver your meal right to your table. We have found the staff here to be very friendly and they ask and then do not hesitate to get anything you might be missing at your table. Also the coffee here for some reason tastes better then the coffee at most other McDonalds (and also the other breakfast places around town). I assume they use the same coffee as other McDonalds so they must do a better job of cleaning their coffee machine, or something else with the brewing process. read more

I ordered a cheeseburger kids meal but instead got a four piece nugget. And if that wasn't enough , I ordered 3 cheeseburgers for myself and only got 2. Then when I tried to call the phone just rings and rings read more

Most rude manager I have ever seen at a Mcdonald's!!!! After ordering a double cheeseburger small fries and a drink at the drive up. We went up to get it and they tried to give us two drinks. I told the person she had the wrong order so she gave me one drink and came back with a mcdouble with no fries. So it took them a few mins and some manager came over and said this is what we ordered we said no we had fries and we paid for fries so we wanted them, again she came back and said no you did not and this is what we were getting. then I asked her why did you try to give me two drinks? She was lost at this point very rude voice she said i'll get it and came back with the other drink that we did not want. I told her for the fourth time we order fries she slams the window and go's and gets the fries throws the bag at me without the cheeseburger so I tell her one more time where is the cheeseburger, she comes back throws that bag at me and tells me to get the hell out of her drive up. I realize that mac has low price help but this person is a nut case and should be terminated. I will be call the store manager and filing a formal complaint. It will be a good day when the bots take over at least we won't have to deal with rude people. This happened on July 13 at 7:25 pm read more

So its been a long hot day and tonight on my way home from a soccer game I decided I would stop and buy a water somewhere. Usually its at Duncan and they charge .25-35 which I think is reasonable. Tonight it was McDonald's on Western Ave in Augusta. I ordered at the drive-thru and the girl asked if I was ordering anything else. I said no and she said I'm sorry, but I can give you just water at the drive through, you will need to come inside to get it! WHAT!?!?! I wasn't wanting it for free, I had money ready. I wasn't hungry, I didn't want soda, it bothers my stomach and no caffeine this late so water was my choice! They could have charged me for a soda and I would have been fine with it! It's not like I haven't spent plenty of money there over the years! The fact that they want to punish you for just wanting water may not be a big deal to them but I will never step foot in that McD's again! What idiot manager or owner thought that was a great idea?? I went to Arby's and got great service! read more