I'm from out of town and come to Augusta to visit my family every now and then. My daughter has always told me this TB location is "hit or miss, but well, I'm zero-for-two now at this location... guy at the window was super nice. Got home to cold fries and no taco sauce, when I knoooowwwwww I said "Load me up with some hot!" when he asked about the sauce. Well, at least my tacos were crunchy this time! Maybe third time will be the charm for me? I'm a little scared to find out! read more

I know it's a typical bad review at a fast food joint but I'm not a Yelper who only writes bad reviews. I promise. I'm a big TB fan so I'm not usually hating. We're from out of town and it was approaching 2pm so we ordered on our app and waited. Past the time it said. No big deal, but then had to wait another few minutes to get the drinks. Then... opened my burrito to find oily tomatoes? Again, I'm a big TB fan. I've never seen this. I order a burrito fresco style (basically add pico) and it has never, not once ever, had an oily substance inside. I ordered 3 and threw all three away. I was already gone so ended up just eating a PBJ I had in my car for lunch and ate not one single bite of the three burritos I ordered. Needless to say, not a fan. :/ read more

Bad food bad service barley any meat on my taco If you want tastebud murder eat here read more

Taco Bell - No meat - Tacos Near Me - Augusta, Maine

They make you pay for the bag to put your food it!! We do not live in Augusta. We live an hour away and do not have a Taco Bell but when somebody has to go to Augusta, we always bring back Taco Bell since we don't have it here. My husband went in and ordered a bunch of tacos and bean and cheese burritos.he asked for no onions and the bean and cheese burritos and the guy working the register said that they make them so fast they might have onion on them even tho he hasn't finished ordering. Keep in mind that we do this quite often and usually everything's perfectly fine by the time it gets home. Nothing was right in the order. We even ordered a couple regular soft tacos and they were soaking wet. He checked everything in the car and ate a taco and it tasted stale and old and it was so soggy that he thought maybe it was dipped in water. The picture below is the soggy taco. Every single item we ordered, ended up like this. Whether it was a burrito, Chalupa, or taco. Absolutely disgusting, rude employees who pre-make everything and let it sit there and does not care about the quality of their food. I love Taco Bell and this made me never want to go again. Of course I will go again, but I will never go to this location. My husband said that the restaurant had dirty tables and food all over the floor. Had I had known I would have told him to go somewhere else because I don't want to even eat the food, knowing that the place is dirty. read more

Taco Bell - Soft taco - Tacos Near Me - Augusta, Maine

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Taco Bell on Western Avenue in Augusta. I just stopped in drive-through and this very large angry woman threw my bag at me and when I looked to check to make sure I had everything she slammed her window open and yelled. Are you missing something nasty. Apparently she didn't give me extra hot sauce even though I just spent 10 bucks on three tacos She's miserable and hates customers. I was told about her and told not to go there because she's horrible so I guess I'll stop. I know it's hard to hire good people for but one bad person can ruin your entire business. read more

Unfortunately, the few times I have tried to get food from this Taco Bell something always goes wrong. I go here because I get out of work late and they're the only place open, but the food has been so bad the last three visits that from now on I'll just stop at a gas station somewhere for a sandwich. Today literally half my order was forgotten, I got none of the sauce that I asked for, and the food they did make took almost 40 minutes and was ice cold when I opened it up, and missing some ingredients, so we threw it away. My order cost $41 and only $8 worth of the food we got was edible and in the bag. I was offered $5 off my next order, but I will not be going back to cash it in. Even if you are starving and withering away to nothing, I promise you you'd be better off in the ground than at the Western Ave Taco Bell. read more

Taco Bell - Soft taco beef "supreme" - Tacos Near Me - Augusta, Maine

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My family got a craving for Taco Bell and so my two boys drive 15 mins to get it. During the day this Taco Bell is good , but tonight was horrible. My boys went through the drive through at 10:30. When they got home because the taco meat was filled with so much grease they leak through the bag and ripped it and also the shells were so soggy they couldn't be eaten. I preferred a bean burrito and my husband ordered a burrito supreme. The burritos were smaller than the frozen ones you buy in the store. My beans were dry and tasted like they had sat in the pan all day. The workers looked higher than a kite if you know what I mean. Very disappointing to pay that much and drive 30 mins round trip for food you couldn't even eat. read more

I have stopped here many times for a quick snack passing through Augusta. Today I wish I had not. The real downfall of fast food isn't COVID, it's the non concern of employees and lack of quality control by management. read more

Taco Bell - The Bean Burrito - Tacos Near Me - Augusta, Maine

Staff were rude and slow, the food was soupy and really gross looking, we were rushed at the drive through, do not recommend coming to this one. read more

Taco Bell - Staff very rude, asked for no sour cream, and they put a lot of it on my burrito, was soupy too - Tacos Near Me - Augusta, Maine

Been chatting up a storm in there waited forever to get food from them unbelievable!!!!!!!!!!!!!!!!!!!

Overall the location has never been that great, lights are never turned on when they are open, they still won't open the lobby, workers slacking off, workers hands in there pants before giving you your food. But this last experience of ours crossed the line. We orders about $15 worth of food, we parked and starting eating it. My fiancé found an end of a cigarette in his taco wrapper, it was hard and old. It was a brand nobody we know smokes so there was no way of it getting in my car. Since the lobby is closed I went up to the window and I calmly said that it was in my food. Long story short she took the cigarette end from me, I got called a liar, I was laughed at, they were suggesting that I placed it there. After further escalation we got called every name in the book, my fiancé was told to go suck a d***. He was told to go f*** his mother. He was called an ugly mother f*****. When we went to drive off and leave she ran to the lobby door, came out and continued screaming at us. It was unlike anything I've ever seen before. The conversation started calm, all it would've taken was an apology and a refund or partial refund. I understood things happen, I wasn't upset until she escalated things. She claimed she was the manager and wouldn't give me her name, but if she is a manager they really need to reevaluate who they are giving those spots to. read more

This location is very poorly managed. We witnessed a manager on duty berate and belittle employees while we waited 25 minutes for a doordash delivery order to be prepared. The lobby was full of folks waiting for orders and the drive thru line was around the block. Finally, the manager refused to fill our order and dropped the F bomb when we informed him how long we had been waiting. He has zero customer service skills and his personnel management skills are even worse. read more

I eat at this location for convenience sake and I expect it to be decent not super picky but I went in this evening and I ordered at the kiosk and received the food in record time when I went to eat in my car I opened a hard shell taco and the bottom had a soggy wet spot directly in the middle as if they spit in my food!!!!!!!!!!!!!!! read more

Well again I did not get all my food or it right. I guess no more eating lunch there. The service in drive thru was awful. Totally understand about workers and venders. I am also in retail. But at least try. read more

1/2 star.... Ordered 30$ worth of food and they completely messed up the order. They put chicken on my taco and beef on my chicken nachos. And charged me an extra 1.20$ for the chicken. The other half ordered cheese potato's with no sour cream. The container was loaded to the top with sour cream. Very disappointed will not be going back! read more

probably the quickest service I've ever had at a Taco Bell ever in my life! Everyone was nice and the food was absolutely amazing. The place was clean and quiet and maybe some people were complaining about door dash taking a while? but I don't know anything about doordash I was just sitting there enjoying my food. The bean burritos were the perfect texture and the cinnamon twists were delicious. I would def come back here it's now one of my favorite Taco Bell's in Maine. read more

I go in here all the time and never have an issue until recently. I order the same thing every-time. I ordered a classic combo with no sour cream as I'm lactose intolerant. A chicken quesadilla with no jalapeño as I have ibs. One of the coworkers messaged me and said I hope you enjoy your extra sour and extra creamy jalapeño sauce. This person happens to be my ex and she knows I'm allergic. When I ask for no sour and no creamy jalapeño I always make sure and they usually fix this but this was intentional and I would not recommend going to this place anymore. read more

Taco Bell - This is my order from yesterday. As you can see I asked for both with none - Tacos Near Me - Augusta, Maine

Not that great , the food was over priced and not that good . The soft taco shell was ice cold .

Great preservation of food, always fresh. Clean inside and out. Very respectful and understanding staff. Been to alot of taco bells and this one by far is best all around. Way better then the one across town. Also no wait time and good clarity at the drive thru. read more

This is my local Taco Bell right now. I've gone here often. They usually get my order correct. The line isn't long and it goes fast. Food is predictable. If you don't usually go to Taco Bell try a little bit of everything like Mexican Pizza, Cheese Quesadilla, Doritos Taco, etc. I like that they do change up the menu at times. They used to serve breakfast before Covid. The breakfast crunch wrap was great! They don't get one less star for taking that off menu. read more

Awesome friendly service Jennifer was super fun and the best fast food service I have ever had

not sure what they put in my "Mexican Pizza" . it had a bitter aftertaste but I thought it was just my beverage/food choice not marrying well. Aprox 3 hours later I suddenly felt nauseous. I managed to keep from being sick but had felt horrible until about the 10 hour mark when I started vomiting. I think there was some chemical in the food. i have the same bitter taste every time I get sick and I've eaten nothing except what I ordered from this Taco Bell. I will NEVER eat at this place again and I advise you to steer clear. Not sure if there's an employee poisoning the food or it's a careless mistake but either way totally not worth the experience!! read more

i never write reviews as someone who works in fast food but this feels warranted. i have had issues with this location multiple times. they are never open, have mid tier food presentation and terrible- TERRIBLE customer service. on one occasion me and my boyfriend ordered on the app for drive-thru pick up, just to drive there and see the lights off. thirty dollars wasted because taco bell (as a whole, not just this location) doesn't know how to shut off their online ordering when unavailable. they are very inconsistent with their stated hours and either have the lobby closed, only pick up orders through the lobby or they just aren't open when they say they will be/ close early. my food has been handed to me falling apart on multiple occasions. not wrapped properly, just a mess in the bag. my most recent interaction with this business was very frustrating. i ordered to pick up, went through the line as one does to get their food. i gave the woman my name to pick up and she informed me (after i had already gotten into a long line) that i would have to come inside. no big deal, i go park and head inside. i walk in and inform the manager that i'm here for a mobile order and was greeted with attitude from her and one of her workers for even being inside the lobby...after being told to come inside. i waited almost 25 minutes for her to realize they didn't have my order. i will say i made the mistake of ordering to another location. this was completely my fault and once realizing this, i just walked out. i already knew this woman wouldn't be willing to help me in my situation. so after already wasting my money (again my fault) we drive through and try to order what i had already put my mobile in for, just to be told that it was an "online exclusive" after dealing with this situation for almost 30 minutes, we ordered whatever and just left. this location should be shut down but it probably won't be. if you're looking for a good taco bell in the area, just go to the one near civic center honestly. read more

By far my favorite Taco Bell in Maine. Great service, quick, and prompt. Very clean, other taco bells dont provide the same sort of service this one does. read more

just left taco bell. wanted something quick. sat in line for 25 minutes. do not come here if you have plans for your day!!!