We were traveling through and stopped to get two #7 nugget meals, plus a Diet Coke and large Fri. Over $21. At the pickup window they tried to give us a different order. We gave it back and explained our order, but It took 3 people and a manager to give us the correct food. They handed us the nuggets in a bag,, nothing else and said, "have a nice day". We explained its missing 3 drinks and 3 fries. Handed us 2 drinks "Have a nice day" . We explained we are missing the two med fries that go with the nuggets meals and the large Fri and the large Diet Coke. Had to explain our entire order again to someone else. They eventually gave us what we ordered. On a positive note the food was hot and fries were fresh. They need to make sure all food is in the bag before saying "have a nice day". Lol read more

Worth a stop just so you can say you've eaten at the worse McDonals in the US. Employees arguing out in the open, a clueless manger who when came to help with a register issue - never stopped talking on the phone or make eye contact with me (the customer). A fish rots from the head. Incredibly poor customer service. We have other choices in the area for fast food. Not sure if they are any better, but I know I will never be back here. read more

Great if you have kids. The playground keeps them entertained, even if the food is still not great they like it. Clean area in the large play space. We grabbed chicken nuggets and fries, they were hot and okay. read more

McDonald's - Playground - Burgers Near Me - Berea, Kentucky

Wish I could give zero stars. 3 mons ago I tried this place and it was awful. Gave it one more try. Ugh! Ordered extra onions got NO onions. Ordered the double fish got single fish. This has got to be the absolutely worst Mc D's ever!! In my mind the only explanation is that the employees cannot read. Will never go here again! read more

Fast service Fresh coffee all day. Personnel were pleasant Sorry to see their specialty coffee machine was broken Thankful for fast, safe food stops when traveling. This restroom was clean -I wish they had paper towels instead if noisy hand driers read more

The manager was so extremely rude and lied to me about not having items. She shut the window mid conversation. Additionally, they gave me the wrong drink cup and refused to fix it. Terrible customer service, AND the drink was flat. read more

Been here twice. Waited in Drive Thru both times forever! Not a special order. Wont be back.

First the good: at 5:30am, I had a complicated order and I was given correct and complete bags of food. Staff were also friendly. Cons: The meat and eggs were room temp. The biscuits and McMuffin parts were hard and cold. There was very little bacon on one of the sandwiches. I'll give that the bacon standard is on the smaller side, but this was a quarter of the typical amount. It was actually bad enough that my husband wanted to go back and complain. And that NEVER happens. read more

Extremely rude. They took our order, let us pay, then ignored us. After 20 minutes of not seeing my number (243, they were on 265) I called out. They yelled at me for not hearing my order and said "that's probably your order". It was labeled 245. Eventually that turned out to be my order, but they wouldn't help until I raised my voice. They asked me to leave without my order. When I finally got it, it was wrong. Other people's orders were wrong and they were also being ignored. I asked to talk to a manager and the woman not wearing the mask correctly said she was the manager and the other guy said he was the boss of the store. Many customers were not wearing masks, some staff wasn't, the place was crowded and dirty. read more

McDonald's - From left to right, the "boss of the store" and the manager. - Burgers Near Me - Berea, Kentucky

Pulled up on trip to just get a coffee. We pulled into closest lane, no one there, so why would we pull int 2nd lane? Sat there for a moment and could here her taking far lane order, (arrives after us). I said hello, she said it would be a moment. Then another car pulled in 2nd lane, once again heard her take their order. She ignored us, so we left, went to the next exit in Richmond and went to Burger King. Do yourself a favor, skip Breanna exits read more

One of the dirtiest McDonalds I've ever been in. No one cleaning dining area in quite awhile while employees standing around chatting.

I just needed some time to kill while waiting for my oil change to finish. This McDonald's is a short walk from Walmart so I figured why not stop by. I had a craving for a McCafe coffee and getting it frappe style was nice since it's hot out today. The associate rang me up quickly and made small talk with the kid in line after me about the God of War game series. The server called my order promptly. This is basically the sugar bomb I expected. So if I crash mid-review, well, you've been warned. Strangely, there's barely any coffee flavor to it, but it's definitely well-blended and smooth. No chewing through ice chips. This particular location has an indoor Playplace though I don't see anyone in there. The interior is surprisingly modern. Though a big pillar is blocking my view (never mind the sun glare), there's a flat screen TV mounted into the wall and there's plenty of seating. The booths aren't uncomfortable and there are also bolted-in high-top tables. My only problem is that it's pretty dirty in here. I had to sweep off some crumbs off my booth and there are several seats that have lingering trash. The floors definitely need to be swept. And I suppose from when a worker recently mopped, some kids have tracked in dirty footprints. So, if you're sensitive about these things, get your order to go. Ba-da-ba-ba-ba. My car may be ready in 20 minutes, not sure. read more

McDonald's - a drink in a plastic cup with a straw - Burgers Near Me - Berea, Kentucky

This location needs a zero rating. Worst location I've ever visited. Filthy facility, rude staff, and didn't get our order right. Had to ask for them to stock their lids in the dining area, had to ask for ketchup since the pumps were out and the person handed me sweet and sour instead of ketchup then they rolled their eyes and reluctantly handed me ketchup. Garbage cans are over flowing inside and outside. read more

McDonald's - McDonald's - Burgers Near Me - Berea, Kentucky

Squirrel the manager needs to grow a sack of nuts. I spent 30 minutes waiting for a simple order that they got wrong multiple times and on top of that they were out of half the menu. #godbless #yeshernamewasactuallysquirell read more

This McDonald's is awesome! Not only is it clean and has the same delicious menu you find everywhere, but it also has an fantastic jungle gym for the kiddos. This area is surrounded by its own family tables and sectioned off from the rest of the seating. Considering we make this road trip a few times a year, I will definitely keep this location in mind as it's the perfect pit stop for my little boy to run, play and have a break from the car. read more

We ordered 4 10 piece nuggets and they only had 8. We ordered four m&m mcflurries and they gave us HALF FULL oreo ones. Disappointing when you're on a road trip and want food. read more

I don't have high expectations for McDonald's, I mean its McDonald's. We stop at them so rarely and only in emergency type situations. We were on a road trip and needed coffee and a bladder break. The toilet paper was on the floor and the restrooms were similar to what you would find in a gas station. I was in total shock! Come to think of it, I think I have seen cleaner gas stations than this particular McDonald's. read more

McDonald's - Absolutely unreal. - Burgers Near Me - Berea, Kentucky

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Worst McDonald's I've ever been to. Every employee had a scowl on their face and the food shows their displeasure. Even the "Shift Manager" was horrible... Pissed at her employees and pissy to the customers. Took forever to get someone to come to the counter to take an order (the kiosk machines were all broken). Finally the shift manager took my order... Simple Big Mac Combo. Sign out front advertising $7.99 but I got charged $9.39 for a "large coke" which I did not order. Finally get my food, go to my car and find they gave me a Big Mac with only sauce and cheese... No lettuce, no pickle, nothing. And the fries had no salt on them. Go back inside and show the shift manager, she shakes her head and mumbles "you must have got the wrong order". No apology, nothing. Finally gives me a new one and it's better but horrible. Not like any Big Mac I've had at any other McDonald's. I threw it in the garbage. Waste of time and money. Won't be going back to McDonald's again. read more

Just don't go. Worst McDonald's I've ever been to. Rude employees, filthy front of house, filthy bathrooms and a manager that has no clue. Save your money and your time and just skip it. Ordered a 10 piece chicken nugget meal. I got 9 nuggets an extra small large fry that were so cold they were not edible. Again, just don't go! read more

I wish 0 stars was an option. I don't usually review places (and have been especially careful during COVID times to be patient and considerate) but this was by far the grossest McDonald's experience I've ever had. One of our sandwiches looked disgusting. It had obviously already been opened and was so old that the ketchup had dried. When I flipped it over to look closer it still had a ticket for someone else's order on the back from SIX HOURS PRIOR. It wasn't even the correct sandwich. Just someone else's nasty old sandwich never again. read more

Horrible service all around. Bad communication even after an order was clearly repeated both at the order screen and window. This is also the most expensive location I've been to. A double tax and more than $2 for a simple egg biscuit. I have never had so many issues getting an order corrected either. I had to speak with at least 4 people before a very limited manager was able to finally set things right. read more

Food was quick and easy but the poop flavored Coke wasn't a fav. However Austin was on top of the water orders. read more

McDonald's - Of all the new flavors of Coke I got stuck with poop flavor - Burgers Near Me - Berea, Kentucky

This is the worst McDonalds I've ever visited, and let's just say I'm a frequent flyer. We were very excited to use the ordering machines, which worked well enough. We selected to dine-in and even put in our locator number. Then we sat down like good patrons and waited. After 15 mins, the food never came. When I went to inquire, the employee gave me an attitude and said, "it's been sitting there forever." Then my mcmuffin had a piece of hair inside. I showed them, and they didn't even apologize. Just gave me a new one. By this point I was starving and took it. This fly-infested establishment needs retraining on customer service. read more

I just want to say I have been eating at McDonald's all my life and it's a shame how they do there pricing on sandwiches. I wanted two sausages and egg biscuits they said 7.43 total but I can buy just sausage biscuits for 1.00 each. So by my math two eggs cost me 5.43 cents. Shame on them. I hope everybody stops buying from you then maybe you will keep your prices down for everyone to enjoy. SHAME ON YOU MCDONALDS read more

Ordered mobile. 10 minutes after ordering an unmasked ungloved person comes to my car to ask me what I ordered. A couple minutes later she brings something that is not my order. 5 minutes later, again without a mask and gloves which is currently required in KY, she brings my food. Missing sauces for nuggets, wrong size fry, sandwich not customized per order, and brought wrong flavor drink and with ice when requested no ice. Rough day for them I guess but it's my money wasted when I can't enjoy the food I paid for. read more

If I could give 0 stars I would. I went in there tonight 8/29 and it took 20 minutes for me to order a receive my 2 cheeseburgers!! There was 1 person at the counter, 1 at drive thru, and 1 person putting orders together. It was ridiculous!! Maybe time to hire more people!!! read more

The Good: The food, which should be every place's top priority was good. It was hot, cooked well, and tasted great. Also, my kids loved the play place. The play area was clean and maintained nicely. Lastly, the speed of service was excellent. It was very busy for a Sunday afternoon and they acted quickly to serve. The Bad: The sweet tea was empty. I was there for probably 90 minutes letting my son play with his cousin in the playplace and it was empty the whole time. Additionally, the same area was out of napkins, and ketchup containers. They also forgot nugget sauces for both my son and nephew. The Ugly: No ugly here. It was as expected at McDonald's. Good tasting fast food served quickly. I just wish they would've had somebody in the dining area replenishing things. read more

Please just don't stop here and go across the street. Not even worth the one star. This is not my first time coming here and both times the service was terrible. This time in particular it was very busy and the worker handing out the orders mumbled the products while the blenders were on. Why give order numbers if you aren't going to use them??? My chicken biscuit was just thrown in the wrapper.. and they forgot our chocolate milk. Most other McDonald's in the area are much better than this one. needless to say after this experience and my past ones I won't be coming back. read more

Almost always polite, but a bit slow especially in the morning. The food has been standard McDonalds food, except one time the sausage biscuit had something slimy in it. The texture was like a rubber glove. It was dark when I was eating it so I couldn't see exactly what it was. I spit it out, and threw away the rest of the biscuit. It probably was the tip of a rubber glove that the worker didnt notice was gone until the biscuit was served. That didnt stop me going there since I believe it was an honest mistakr. That was one time in many years of going to this store. The reason I gave it a low score overall is the speed and I always order unsweetened tea, about 25% of the time I end up with sweet tea through the drive thru. If you don't mind a bit of a wait (not horrible except rarely in the morning) and sweet tea then it is a standard McDonalds. read more

Got charged for ice water. Not cool McDonalds. Also - the men's restroom was gross and had no hot water. Not normal for McDonalds. The lady that took our order was wearing a trainer name badge but was not very friendly at all. We also had our order to go and were not given any napkins or ketchup. read more

I wish I could give this place 0 stars. I will never stop here again. Filthy tables and bathrooms. Out of food and the workers were extremely unfriendly. Bad all the way around. read more

Brenwood Drive McDonald's in Berea: terrible, terrible service, rude drive thru employees who won't meet your eye, won't say thank you, and shove the food out the window in your face. Also, quality control is terrible. Orders are rarely correct. read more

This McDonald's sux. Its like a box of chocolates. You never know what you're gonna get

This place is nasty! The only time this place is clean is when they're expecting an inspection. It's a shame that they don't get surprise inspections! read more

McDonald's - a broken toothbrush on the floor - Burgers Near Me - Berea, Kentucky

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I went thru the drive thru and ordered 3 #9 large sized with large drinks. They rang me up mediums. Got to the window told the girl at the window it was supposed to be 3 large fries&3 large drinks. Went to the next window told the girl at that window it was supposed to be large fries&drinks. She replied with a attitude that she know because she had to remake the fries. We ask for ketchup and were given ""3"" packs. Parked on the lot to eat and we found that the fries were overcooked and hard as a rock. Called the store and spoke with the manager. She said she would drop fresh and bring them out to use. After waiting 15 min. I called again and she said she would once again have them brought out to us. After waiting 25min I called again asking if the price of 3 large fries could be returned to us since we have waited 25 min already. She said she sent someone out twice already. I told once again I was setting out front and the car I was setting in. She hung up on me and the same girl from the drive thru came to my car and dropped my refund in the driver's side window"now have a nice day" and walked off. I would recommend anyone in berea not to go to that McD's due to poor service,food quality,and employees with a attitude problem that goes all the way up to management. I will be calling Harold"GM" in the morning and telling him what kind of overnite crew he has. If I could give less than one star I would read more

This is the worse McDonald's as far as service. They are not even worth one star.Every time I've been the service has been terrible. Don't waste your time.Go to the other one here in Berea. read more

This McDonalds isn't even worth the star I had to give. Call Corporate and the board of health back our experience. Stopped through during our road trip so the children can eat and play in the indoor play area. All tables in the play area was covered with trash, food and trash on the floor and the garbage cans over flowing. If I would have know the conditions of the store before we ordered we would have kept going. Restaurant rooms toilet paper Finneman products and diapers on the floor. No toilet paper talk to management tell them about it he cussed my aunt he didn't have any management skills and Provoked this situation over asking for toilet paper in the women's restroom. While a 17 year old worker was taking a break sitting in the common areas crewing tobacco. We arrived about 7:30 on March 17, 2018 and the restaurant looked like it hasn't been cleaned since the AM shift. Customer service, cleanliness, and management training definitely a need at this place. read more

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