Who is responsible for cleaning, keeping inventory up or keeping stock when there's close to 10 people just standing around? What a joke, it must be hard to find any kind of help when there's plenty to do and no one doing it. Management needs to step it up and put these employee's to work.. It's a shame. read more

This place is bad. Nice chicken strips they were rude and said too bad. Have a nice day. The General manager called me and basically gave me some sorry excuse and I asked gon refund he said you have your receipt. Well I have pictures that I want good enough. This location should be called McGarbage just the general manger read more

McDonald's - They call this chicken strips - Fast Food Near Me - Brighton, Michigan

they never have ice cream or coffee or anything!! they are dirty and unmanaged. it's so bad and they're all rude

Is there such a rating as 1/2 ? Placed my order and paid for it. Waited 20 minutes for my 2 Happy Meals,come to find out the guy putting my order together went on a break so I didn't get it until he got back.The owner of this franchise is just as pitiful if they have not done anything to improve the problems here. read more

This has to be the most inept McDonalds franchise on the planet. It's a 50/50 split that they WILL forget something on your order. What baffles me is there is a ticket on the bag that shows everything that is supposed to be in the bag. I can definitely see what they have 1.5 stars. I suggest just giving me what I pay for. Thanks. read more

My fault for getting McDonald's to begin with I guess. Me and one car in the drive through, get asked to pull around and wait for them to make my food. Okay no problem at least it will be fresh right? Wrong, came out cold. Hardly edible. At least I saved the calories read more

no syrup with hot cakes, broken coffee machine, creepy man came up to the car, gave us a blueberry pie thing instead of apple pie, overall took 25 ish mins i think. we will be back tmr :) read more

McDonald's - Fast Food Near Me - Brighton, Michigan

Very very slow. Wrote this review while waiting in the drive through for 15 minutes with only one person in front of me the entire time

So Sorry to all the pleasant employees of McDonald's at Lee Rd today. Longest lines ever and customers very aggressive. A lady went in front of me out of turn at drive thru. Expected confusion with my order but before I could verify, staff was checking with me because the lady who cut me off was definitely out of order. These aggressive people think they are so smart; glad the McDonald's employees were there to clean up your mistake. Yes today was extraordinarily busy day at 4:10 pm but even with the wait, I received nothing but smiles and friendly voices. I am guessing by the lady who went in front of me many people were angry and aggressive with employees. Kudos Lee Rd team once again you knocked it out of the park. Even at the most difficult times your team provides awesome customer service. Thank you for the pleasant service I always receive and sorry you had such a huge customer rush.. read more

showed up and employees were making out in a car and at least 5 were on break for around 45 minutes. worst service i have ever experienced in my life. would've been more efficient going into the kitchen and making my food myself. these people need to get a grip. the restaurant itself is very dirty. soda is splashed everywhere around the machine, the place is overcrowded because the service can't do their job. and to top it all off the employees are giving me dirty looks for complaining within my friend group about the worst service my eyes have ever scathed. not to mention an employee intentionally splashed water on me and gave me dirty looks for complaining. if i could give a 0 star review i would. read more

We walked in and there were employees parked in a handicapped spot making love in the front seat of the car. We got in and I ordered 3 cookies and a bag of apple slices. We ordered at 10:23 and failed to receive our food until 11:05. Also, workers are going into the back and coming out to be on break with their friends instead of helping people working. If I had to guess there are around 5 employees on break instead of helping the people in the back fulfill orders. This is the worst experience I have ever graced at a McDonald's. If I ever have to see this restaurant again in my life I would rather brutally murder myself in the parking lot. I feel as if the service would have been better if Daniel Larson and Sean Combs were the only two in the back providing our food. They might as well put a warning sign outside because of how awful the service is. When we walked out the two in the car were still making out. read more

Went to McDonald's after work for some refreshing food. I ordered two McChickens. They did not put chicken in it. I literally just got four buns of mayo and lettuce. Absolutely ridiculous. read more

McDonald's - Fast Food Near Me - Brighton, Michigan

I live down the street and have given this dumpster fire a few chances but still have yet to successfully place an order. My advice - don't bother, go to Subway. Might help them hit rock bottom sooner. The drive thru line here is always out the parking lot during lunch and dinner when the A teams are on duty (if you can call them that). B teams simply refuse to serve customers. Always a new bogus excuse not to work. Closed for cleaning... ran out of food... nobody showed up to work (said three employees smoking outside). read more

Waited in line for forty five minutes, and it still did not get my food. This location has a horrible reputation

Is this what my first McRib is supposed to look like? There was a big build up for this thing and it doesn't look like what I saw in the commercial... read more

McDonald's - First ever McRib - Fast Food Near Me - Brighton, Michigan

We stopped at this McDonald's drive thru at 9:30pm on March 26, 2023. It was not busy, 1 car was waiting in a curbside pickup spot, we were at the window, and 1 car was behind us. We ordered our food with no problem, paid at the first window with no problem, then drove to the pick up window. It was closed but on the other side of the glass stood a guy with long stringy hair and red and white fingernails who was angrily pounding on a machine (pop machine?) that was just out of our view. He yelled some obscenities (yes, we could hear him yell even with the window closed), two other employees came to see what was wrong, then they all walked away from the window and were not seen again for several minutes. While sitting and waiting for our food [insert final jeopardy jingle here] the stringy haired dude came out the front door and delivered the order to the curbside car. On the way back into the building he hesitated, took a vape pen out of his pocket, and took some very long draws before he opened the door. He disappeared into the building and didn't return to the window for another 10 minutes. When he finally showed up with our food we made the mistake of asking why it took so long and he went ballistic. He acted as if we had no right to inquire about why it took so long and responded with a very glassy eyed, possessed, psycho look and condescending said "UNDER.STAFFED" with his jaw clenched so tight I'm surprised he could even squeeze out the words. Now, if he would have had a different attitude about it we would have understood and probably commiserated with him but he made us feel like their short staffed problem was somehow our fault. It caught us completely off guard so the only thing we said was "ok" while he continued to stare at us with his glazed zombie look. Our simple "ok" response must have really pissed him off and as we drove away from the window he waved his perfectly manicured red and white nails and gave us the one finger salute. This kid obviously hates his job and is NOT an asset to this restaurant, or society in general for that matter. He shouldn't be working in any environment where he has to interact with people in public. Unfortunately, with his shi++y attitude, rotten work ethic, and punk ass demeanor, fast food jobs or manure slinging will probably be his only calling in life. By the look of the reviews for this particular McDonald's their problems have been countless and less than favorable, so I don't expect this one to garner any response from anyone associated with the restaurant. However, if you read this, save yourself the anguish, skip the Lee Rd, Brighton, MI, McDonald's and head on down the road to the next one. read more

AGAIN. Wait at front of store for food 15 min. Soggy fries. They never do fries correct here. Burger slopped together. Dont go to this Mcdonalds. Drive 2 miles up Grand River. Promise you you'll be happy. read more

The service is horrible and incredibly slow. The food is not that good and they are almost always out of something.

I stopped at this McDonald's while traveling. When I pulled out of the parking lot my entire bumper (brand new) came off. See pictures. The manager on duty told me they just replaced two of the parking barriers (cement) and the rebar wasn't set down all the way. It stuck up a few inches. See pictures. The manager, Geneve explained the store would cover the cost for repair. But has not reached out to me despite the incident being greater than 2 weeks ago. I do not recommend anyone eat here or park here. No stars. read more

I was there last night and my guy Austin went way out of his way to pick up some change I dropped. I wasn't too devastated over a few Pennie's but he pulled off some crazy gymnastics and swooped them off the ground very gracefully. If anyone deserves a raise he does! Thank you for the great customer service. read more

Used the drive through and got good service and food. Courteous employees.

Every time this location will give you cold frys. 1 time I had to wait for frys, must of had the burger bagged on the counter because it was ice cold. I can honestly say I never have had a good experience in the 3 years I lived in Brighton. Drive 5 minutes to the M36 location. read more

Literally the worst mcdonalds experience I have ever had. Drive through line takes 10 minutes, then they hand me the wrong order.. twice..... waited an additional 5 minutes for them to bring out the right one. I am dumbfounded right now. Figure it out. Honestly would rather have a refund for my tremendous waste of time. Don't bother to stop at this location read more

Once again this facility is closed for cleaning. Cleaning procedures should be happening 24 hours a day.close down half the lines , fryers and ice cream machines while keeping the other open . It is 0155 and I can't get anything!!!! This is my last time visiting this restaurant. May they close due to their inability to serve any customer. This facility should be a wake up call to the McDonald's corporation. These stores are causing you to lose money!!!!! read more

came in with my boyfriend he asked for no mustard and the girl making the food flat out said "oh he's getting mustard" after that i watch her make it to make sure there was no mustard and bitch had NO GLOVES ON touching the patties and nuggets shortly after finishing our food and many others without gloves she gets on her phone. disgusting. read more

Multiple terrible experiences. This last one got me though. Ordered nugget kids meals. Missing nuggets in two meals....ordered no mustard on a cheese burger...had mustard....ordered a Big Mac meal, the top bun was in the middle and it looked like a bite was taken out of one of the patties. I don't raise hell ever nor do I complain...I've worked fast food and know how it is, but come on. This is bad. I won't be coming back here. I advise you not to go either. If they have people that do this shit, who knows what happening behind the scenes. And we all know not to take food back to a fast food place....terrible. 0 stars if possible. read more

McDonald's - This is how I opened my Big Mac box. - Fast Food Near Me - Brighton, Michigan

I am a complaining customer I just tried to go over at 6:15 to walk into the doors to order food and go to the bathroom and the lady tells me that the whole lobby in the store is closed due to the fact that she doesn't have any employees in the in that area well it doesn't matter the door was locked I'm trying to order food on the kiosk machine and go to the bathroom is that not allowed anymore these days to go to the bathroom and to order food like they're not closed they they just lock the doors for no f****** reason because they don't have any employees in there well that's not a real reason to shut the door I am in I'm a customer coming to buy food I can't come into the store at all to use the bathroom or buy food this is getting out of hand I'm getting f****** sick and tired of it this is the fifth time that it's happened to me and I'm just fed up this is b******* your manager is over there looking laughing at me do the fact that I can't come into the building to buy food and go to the bathroom and they're not closed they're just they just don't have any employees so that's not a true reason why it should be closed I should be able to still be able to walk in order food and go to the bathroom without having an issue this is b******* read more

DO NOT GO HERE DURING LUNCH! Everyone had to pull over and wait for the food to come out. Waited 20 minutes!

Literally the worst McDonald's in the country. This place is a mess. Never organized. Never prepared for anything. Very long waits and the management seems to be in chaos everyday. read more

0 stars! Lazy liars is all this McDonald's offers. Employees ate onsite at 5am when Google, Yelp, Apple Maps, McDonald's own website says they open at 5am. This though is no where near true and is just false advertising by this and so many other McDonald's in the area. False advertising is illegal in and of itself, but when it's in your own company website and then you don't open until 6:30 that's BS! Employees were here, lights on all over the restaurant inside and outside and they won't serve you. This covid related, this is idiot management being lazy. No mire no less. Something needs to be done or the BBB needs to be notified that McDonald's management at each store just makes their own hours based on the day. Horrible excuse for a McDonald's!!! read more

Well...the genius that put these kiosk in their restaurants then cut payroll needs to be fired. I have watched several times during my visit customers walk out or ask for a refund. If hiring and staffing this location is a problem...fix it. Done visiting this location and what's really funny the locations that have not "upgraded" the device service me just fine! read more

It started as a day like any other, but boy oh boy did that change very quickly once I entered this McDonalds. I planned to get a hashbrown, only one, nothing too fancy, but upon seeing a couple unoccupied registers and new robotic ordering machines, I knew this day was going to be different. Without the option of having it cooked well done on the new robot, I went to the counter where I hoped to get some help. That's when I met Scott. While making an effort to ask for the hashbrown well-done and pay for my order, Scott begins to berate me about how this robot will help create jobs (mind you only 10 seconds ago did I see my first McDonalds employee since entering.) Without hesitation Scott throws a soggy undercooked hashbrown at me in an effort to get me out the door. Sure, I may dress a little differently than others, but I deserve to be treated with a bit of dignity. He didn't realize I was there with someone else... For 15 minutes we waited for an iced coffee to arrive, brainstorming how ineffective this job-creating robot was at making food come out faster, while looking at the line of people waiting for similar orders. Needless to say, I will not be returning here for my morning hashbrowns. read more

Driving across Michigan, looking for a place to eat and came across the reviews for this McDonald's location being the worst in the world. Figured we had to try it AND it did not disappoint. Waited about 20 minutes in the drive thru to find out their ordering system was messed up internally. Finally paid and got our food. We ordered a Lg. Diet Coke, Lg. Sprite, 2 cheeseburgers, 1 Lg. Fry, a spicy chicken sandwich and a 10pc nugget. We received a Lg. Diet Coke, 2 cheeseburgers, a 4 pc nugget, a Big Mac, a Lg. Water and 2 Lg. Fries. On top of receiving a butt load of wrong food our food was all cold. At first I had a lot of hope that the reviews were all just angry people that are out to get McDonald's, and this McDonald's was like all the rest, turns out hope isn't something this location needs, it's new management. read more

Very disappointed! The muffins I bought today were NOT fresh from This location. I actually checked them for Mold, because they were so hard! ...come on people! I only gave 1 star, because there was no option for No star! #StaleMcDonaldsMuffinsStink read more

I usually come here at night just for entertainment purposes watching people get outraged at the crappy service here. This has to be one of the worst McDonald's in the country. And that is coming from someone who eats a lot of fast food all over the country. I'm not sure how McDonald's corporate hasn't caught on to this shitshow yet. read more

i live in brighton and this is the worst stores ever. There was about a 20 minute wait to get 2 mcdoubles and a large fries, I was in the inner speaker lane and they took another order who arrived after me. Once I pulled to the window the lady barely spoke to me and was very slow getting my food out to me. After I got my food, the fries ended up being cold along with the burgers. I was very dissappointed. Then on one of my burger they didn't put anything on my burger. read more

Omg.... this place is so dirty. The register had a huge line and the only cashier was messing up like crazy and slowing everything down more. The pop area was gross and looked like it hasn't been washed in forever. Skip this place and go to Burger King read more

I quit going to this store for awhile because of the issues, but I'm done with this one. I'll drive the extra five miles to the Whitmore Lake location at US-23 & M-36 (Exit 54 southbound/Exit 54B northbound) As someone who used to work at a McDonalds, I can be very sympathetic to those workers, but this store has drawn my ire once too many times. Some recent issues I've had: * I ordered a QPC with the recon (minced) onions and wound up with the regular (slivered) onions. * I order my fries without salt because McD's uses way too much salt on their fries since back when I worked at one. We always used a clean fry scooper to scoop out the fries. I can taste the salt when I order my fries there; I don't seem to have this problem pretty much anywhere I've gone. * As a 24 hour location, I have pulled up to this place at different times in the evening/late night. Sometimes the lobby is closed even though it is advertised as being open for 24 hours. No sign on the door is frustrating when you walk up to a locked door. Also, two nights ago (8/19/21) at 11:30PM, the lobby was closed (no sign) and I pulled up to the drive thru and waited sixty seconds with not even as much as recognition was there (and, no signs saying it was closed, either). You would think that someone would've taken one second to recognize that you were there and ask you to wait for a moment. Anybody, really; could be a manager for all I care. But to sit for sixty seconds with no recognition is unacceptable. Again, I will be going to the Whitmore Lake location from now on or stopping in Brighton if I must even though the latter one is a pain to get out of because you have to go north on Grand River to the mall and go through the mall to get back to GR to go south. read more

Quick stop on the way to Ann Arbor...Drive thru visit, got a pair of Quarter Pounders with cheese with the new fresh beef and wow! What a difference! Juicy and delicious unlike the previous version. I'm putting on my recommendation list. So glad to see quality shine through for them again well, the fries are always good! read more

I was having a not so good day and the manager Richard at this location made me laugh and made my day 10x better. Also Amanda helped me at the window and was great too. read more