Misty is a very rude person. She told me to come in when I told the employee my screen was frozen just to tell me she cant complete my order. When I showed her my phone she snapped at me saying what do you want we didnt get paid. But clearly I placed an order so the least she could have done is tell me in a more professional way. She also yelled out the window at me like she has not training on how to interact with customers. Im not sure if she is only at the job because shes on work release but if she doesnt know how to be professional this location needs to find somebody that does. To make matters worst she emailed me from her personal email pretending to be someone over her talking about herself. read more

Usually always rude service. Super long wait times even when there's only 3 cars in the line. Was missing a drink last order and got questioned like it was an interrogation. Unfortunately it's one of the closer places to home. I do my best to avoid going. read more

It was terrible our food came out 50 minutes later and it was horrible we just wanted to leave. The workers didn't even have their uniforms on not a hairnet which is completely unsanitary. I don't think this place should be open most of the workers looked like they weren't doing anything. We were also missing food and got our orders wrong. read more

Place a mobile order for 2-40 piece nuggets with fries and a 10 piece nugget. Made the 10 minute drive back home only to find out we ended up with 50 nuggets instead of 90 total. Drove 10 minutes back to McDonald's got questioned about why my nugget order was odd number (90 nuggets) and scolded as if I was lying because I just enjoy driving 40 minutes round-trip to fix McDonald's screw ups! Got handed the 40 piece nugget we were missing with no apology, no sorry for the inconvenience, nothing just here's your 40. read more

The worst wait time ever I was in line for at least 20-30 minutes and the line that turn their was at least 8 cars behind me and like 10 in the other lane read more

The food is pure sh I t. I'm not an avid fast food eater but I was in a pinch and everything was closed. I kid you not their food taste so bland and taste like I'm eating cardboard. The fries were all limp and the nuggets taste like I'm eating a sponge. They also forgot to give me my water... Might be tmi but I got explosive diarrhea twice from their food. I would stay away from this place. read more

So slow to the point we left the line. Took over 30 minutes to place the order and we did not even get to pay yet and were still waiting. The line was not even very long either. They were out of chicken at 12:30pm. The person at the speaker could not hear us to the point we had to yell at her for her to hear us when placing our order. We have low expectations when going to McDonald's but this was a brand new low. read more

Always quick service when I go there. Friendly staff. Two lanes to help with the drive through. read more

helll nahhh turn around and take ur self somewhere elseeee i'm tired of this place playing with my food first it was a fly on my damm sauce now it's no cheese on my cheese burger ?? in that case i'm doneeeee ohhh and the sweet lovers do nottt i repeat do not get it !! last time it tasted like hot chocolate w some other bs ‍ ion wanna go off on em but god damm so many other jobs and u rather be miserable and make customers food how y'all want nahhhh read more

Bought a cheeseburger for my father and drove 20 mins home (we live in the country)...my father opened the package and there was NO MEAT. Not pickles, not a dry burger... THE MAIN PART OF THE BURGER WAS MISSING! Do not trust this location to get your meal right. They offered to give us a free item, but we've got to drive 20 minutes back into town. SO INCONVENIENT...so much for "fast" food. Last time I go there! read more

McDonald's - a sandwich and a sandwich with cheese - Fast Food Near Me - Brookshire, Texas

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Not the speediest McDonald's I have been to, yet this conveniently located branch off the freeway of I-10 and 359 definitely will knock out the craving. This Mickey D's has a gas station and convenient store attached to it and is part of many fast food stops in the area. If you are looking to gas up your vehicle and intestines, then you are definitely at the right spot. One thing I do like about this place, so far, is that they do put a clear speaking person on the drive thru system. I can't count the number of times I have gone through a drive through and felt as though I did speak English! Have yet to run into that problem here, and the staff is always smiling and polite. All in all, it is the Golden Arches, so don't expect magic when coming here. read more

I would put 0 stars if I could.This McDonald's had gotten so many orders wrong.My daughters happy meal didn't contain a toy and was very sad and they forgot the basket of fries I ordered.I wouldn't recommend going this McDonald's. Please go to a different one read more

It's really great service everyone is friendly and fast and the food taste absolutely amazing

Mcdonald's needs to fire this team... sat in drive-thru for 20 mins at the order window and no service ended up walking in to use the electronic cashiers which by the way, are much better than the people working here. When they called my number they didn't have everything I ordered ready and had to remind them 4 times to fix it or get the rest of my order out. The lady with the right arm tattoo is super rude too. A real witch with a capital "B" btw I was order 785 around 3:30 pm. Your job isn't hard put some effort into it and quit being lazy. read more

Never been so frustrated in my life all the people who were on the clock may 26th 2023 around 6pm clearly none of them either had training or just did not care about the fact that they had a job to do. I watched as everyone stood around doing absolutely nothing but talking and standing around like if they're head was in space which turned a 5 minute service into 30 minutes. Then they hand me my bag and drinks and start yelling at me about how at the first window the computer wasn't working so my apple pay never even went through and that i grabbed food that i didn't pay for... when they finally handed it to me (she almost dropped my food that took her 5 years to hand to me because she was moving in slow motion). Well i could tell they were not in the right head space so i check my food which everything was correct but at the speaker i clearly asked for plenty of bbq sauce and buffalo for my 10 piece which were not in the bag. They proceeded to yell at me to pay which they never cared to open their eyes and see me pulling my card out to make sure my payment goes through this time and then after i told them AGAIN that they forgot my sauces so the very rude worker who was yelling at me the whole time hands the worker at the window TWO sauce packets for 3 people and the girl was clearly annoyed that i was trying to get the food that i PAID for so she looks at me and proceeds to DROP my sauces in front of my face and they had the audacity to charge me for MORE sauces after she dropped them because i wasn't going to get out the drive thru and pick up my sauces they dropped on the concrete. So they get my order wrong and get mad that they made the mistake when i was being as nice as possible then forget my sauce, drop my sauce, and charge me for new ones. It sucks that the #1 food chain in the entire world is going to be that damn petty over a sauce packet for a meal that i paid for. I know this sounds crazy but nothing is free anymore in this world and i have so many bills i have to pay for like school and my home and the richest company in the world is so worried about losing .49 god damn cents??? ofc i went to another McDonalds and i got a handful of sauces in under 2 minutes please hire people who actually want to work and not just stand around waiting for a paycheck read more

Stopped by this morning to get some bfast and the lady at the pay window was so friendly and smiling ... then we get to 2nd window and that lady was just as friendly and smiling ... me and my husband was like wow that's rare ... for one anyone at a fast food place , two, it being that early and three , it being 2 people in in a row ... it was a pleasant surprise and very refreshing to be greeted with such friendliness... I didn't get their names but I'm sure they can tell by the schedule who was working to let them know we thank them so very much . read more

This McDonald need new management. My order is never right. Today 8/19/2022 order was missing 2 burgers fries. The burger that I got had special sauce that I did not ask for. Every time you go to a drive thru, they fuck you. This is not the only time they do this. I will no longer go to a McDonald or Whataburger anymore. read more

Literally the nastiest employees in the entire world, it's 9:45 pm on Tuesday night and the older lady and the young man working the window are so miserable and unhappy. I ordered a 10 piece Lg meal nuggets & 3 things of the break menu and I asked for a few ranch and bbq that's it I got one ranch bbq and a sweet and sour something I didn't even ask for. Then I ask for one of each and tell her I don't even care charge me for them she tries to charge me 1.89 for a bunch of sauces when I've said for the 2 time now I just want one more of each. On top of having to see the lady's buttcrack hang out the entire time and see her touch her braids 100 times disgusting I'll drive to Katy. Nastiest experience ever. read more

Driving through Houston on my way to my families house means that I get fries for not having road rage! Quick service, friendly staff, fresh fries, clean drink machine and my order was correct. Sad that those are the things that make me give fast food four stars but, there you have it. read more

My review is for the convenience store and gas station attached to the Mickey D's. The convenience store is super clean and well-stocked. Friendly enough service. Like most Shell stations, the fuel prices appear higher than average. read more

I love the combination and the food it is SO yummy and delicious l always wanted to try the French fríes with bacon and l really like the Powerade. read more

Very slow service but just like any other McDonald's. It is conveniently located off I-10 conjoined with a nice convenient store

Went in after work to get something quick to eat. I didn't have to wait long. Ordering was very easy. I ordered at the kiosk and paid at it. My order was out very quickly. I definitely will be eating here again! One of my favorite McDonalds locations! read more

The service wasn't that bad but my whole order was wrong I asked for a large meal and they gave me a medium and they did that to all my meals read more

Horrible customer service, African American lady with braids and glasses working the drive through was so rude and rolled her eyes at me when we didn't move up because there was a car in front of us. The food was disgusting, and drinks were so watered down, not the type to leave reviews but this was the worst McDonald's ive been to, just passed through 4:40pm 5/2/21 read more

The staff is not friendly or customer oriented. Typical McDonald breakfast is all I ever purchase.

sucks!!!! employees are so rude. gave us the wrong order, then asked what we ordered, as i was telling her she just walked away. waited for15 mins outside so i walked in to see our order just sitting on the counter. go somewhere else! read more

McDonalds as a whole is usually good. And this location usually has good food when And if they get the order right. I would have given 1 star but as I said when and if they get your order right it is good. The last few times I've been it feels as if you're bothering the staff by asking them to do their job. Upon my last visit, we went through the drive through and they gave me the wrong drink. I didn't think much of it. Mistakes happen. When the girl brought out food out she had headphones on and was listening to something off her phone (how unprofessional). I explained that I got the wrong drink and asked her to correct it. You can tell she was irritated. She complies though. Still comes back with something different but still wrong. By this point i just kindly take it and drive off. read more

So no pancakes all day breakfast menu, fish sandwich was hard and cold and French fries we warm and greasy!! I guess they know once u get On Freeway u won't turn around. Won't ever stop here again!! read more

Terrible service. I waited at the drive thru for ten minutes for someone to take my order and once I realized the line wasn't moving at all, I parked and got in to give my order. While orders were being taken quickly, they were being fulfilled at a snails pace. Meanwhile the staff inside and in the kitchen were joking with each other, lazing around and basically standing around doing nothing while dozens of customers were waiting for their order. I waited 20 minutes for a happy meal and a quarter pounder. Which were then served cold. Seriously? Why call it fast food if you're going to take 20 minutes to fulfill an order for two burgers? Will never be back again. read more

Just tried to get some food for my daughter while on the way home from Louisiana. Instead, got the rudest person I've ever met. I proceeded inside the gas station area and Instead of explaining the inside was closed to another person, who was also trying to get food, she decided to start screaming and cursing at the customer, saying things like "We f'ing closed! Do what you do! We ain't open!". That same employee continued on saying things like "F... that man! He done got my blood boiling! He dont want to f with me!" All of this when both Google Maps says they are open until 12am. Great employees and customer service. Maybe management and the GM needs to relook at things and maybe hire some new staff. read more

The food is kinda good and bad because theres some foods i like and some foods that i dont like.Un mcdonalds when i want some icecream they say that theyre ice cream machine is broken but really is that they dont clean it.And i wish that mcdonalds was a little more honest with theyre customers and employees. read more

I feel like this town only seems to have petulant teenagers that simply go to their job for attendance/a paycheck. They carry that attitude into their work performance, and it shows. I was there yesterday and had employees there actually staring at me because I got mildly irritated with an employee for messing up my order twice. There are numbers on the menu! How do you screw that up? Come on now. read more

So rude!!!! I feel as if we are interrupting them by ordering. This place needs new management and employees.

this McDonald's is very busy during peak hours. service used to be very slow, but lately I've noticed that service is getting much better. the employees were much busier and not lollygagging around. it's great to see things so improved. read more

Very slow service - 16 minutes for Texas Homestyle burger and frys. Food quality was fine.

On Saturday June 25@ at approximately 7:00am i entered the restaurant to place a to-go order. I was greeted with screaming employees complaing that too many people were coming in to eat. There were approx. 10-12 people in line. The employee yelled acroos the kitchen that someone needs to shut the gate because she isn't waiting on all these people. Several customers got out of line and left. The employee closed the gate and locked the only other entry door. As i finally received my order by having my bag tossed in my direction, i preceded to the door only to find out that not only was everyone locked out, we were locked in too. I ask if i could get out and the employee began to scream to her coworker that she can't handle this and said that she had an angry customer needing to get out. When she finally brought the keys to unlock the door, i told her that was against fire code safety. In the event of a fire I would have had no way out. I called and filed a complaint with the Brookshire Police Dept and requested that the fire marshall pay them a visit!! I called the number listed for the franchise owner Dan Carmichael and have not received a response yet. Mr. Carmichael if you are reading this , I strongly suggest you review your security cameras to find out how abusive your staff are and how much business you are losing because of it. I usually don't expect to have the employees bad mouthing their job, employees, etc in front of the customers. I will consult with an attorney about my rights and being held against my will and placed in potential danger in the event of an energency. PS: I received similar rude service from the exact same employee last Saturday as well. read more