To start off, this seems like it would be efficient as they now have the touch screen order menu. Don't pick cash, because it won't tell you the amount on the ticket. Took it to the counter to pay, and I wasn't even greeted. Just stared at me and the ticket till she figured out I was there to pay. Still no communication until she took my $5 and wondered what to do. I asked what the total was and she said "oh, I have to ring it up". Apparently they were out of times and quarters. She stood at the register, shouted (not that loudly), to her manager who was busy with orders. She shrugged and asked if nickels was ok. Um, I guess sure. Get my food, they forgot my drink cup, got to the drinks and they are plum out of lids for the larger cup. I'm assuming the food tastes like it should, hence two stars. Bathroom sort of clean I suppose but the counters were not out in the restaurant. It's noon, and wasn't that busy. Not sure what was going on, maybe just a bad day? read more

Every time I go there's always something wrong with the food. I ordered a sausage, egg, and cheese McGriddle and sure the eggs were literally expired. The service is fine but the atmosphere is definitely a little tense. Overall I honestly wouldn't recommend read more

Manager has a nasty attitude Saturday around 7:20 pm. 20 minutes to get a $5 dollar meal correct.

I used to work here 3 weeks ago and seen this not too long ago in the back it's disgusting here the food is always late I got places to be.my fries are always cold not fresh like I asked them to be same as the nuggets.i don't get paid enough for the things I get asked to do!!. DONT RECOMMEND WORKING HERE. The bathroom doors don't work. Never put cautions signs almost fell twice. Always messed up my order. read more

McDonald's - Coffee & Tea Near Me - Cartersville, Georgia

Our experience was terrible. We came at a busy time in the morning. We waited in drive thru over 30 minutes after ordering for our food. Everyone else got their order who ordered after us. Mind you I understand wait times and we came at a busy time I'm not mad about the wait time. After 30 minutes I went inside was not rude and said hey we have been waiting over 30 minutes we have a baby in the car if it's not ready right now we need a refund. The lady gets the receipt from me and starts to make the order. I hear her mock me and say " my babies crying I need it right now". Terrible customer service to mock me. I'm understanding the wait time ok just refund me or get the food but to mock me. What a C yoU Next Tuesday.... Terrible read more

Restaurant dirty. No condiments out. It seems they cater more to drive through because it is apparent they don't care about customers that want to eat inside restaurant. read more

I ordered 2 Burgers and a sweet tea I waited 20 minutes and never got food. The place isn't that old and looking run down already.

My big mac had one meat patty on it. I visited after a year of not going there because in almost every visit, I had missing items and extremely slow service. I used to be fond of mcdonalds in itself but McDonalds corporation allowing the store to continue with this poor service and product has ruined my perception to the point that I will not purchase from any mcdonalds after my last visit. In addition, I called the store 5 times letting it ring for a while....no one answered. I would blame it on generation of workers but Jacks burgers, Wendys and others do not have the problem on this scale. It is McDonalds attracting poor workers and not managing their stores. I don't think McDonalds will hurt from poor service but you never know. If more burger joints build around mcdonalds, then yeah, it could effect their business in a negative way. read more

****ABSOLUTELY GARBAGE SERVICE!!!! Nothing good to say about this McDonald's they should fire the whole staff and start fresh the ice cream machine hasn't worked the past 10 times I've attempted to by food there in the last 3 months, the kitchen is a wreck, and the employees are disrespectful I would give them negative 5 stars if I could. read more

If you think the reviews about this place are false, think again. I went here under the thought of I would get at least FRESH food. I went there this Tuesday night wanting 3 McChicken's, 2 Quarter Pounders, 5 Large Fries, and a Large Coke. I came out with ONLY 1 Large Fry. Want to know how? First, I went to the cashier. They were like "Sorry sir, were out of food to make and you have to be patient!" or something like that. I was super mad! So, after that, I called up my buddy Chance Parker Pelt to let him know NOT to go here. To quote Playboi Carti, "All the vamps outside, little (CURSE WORD) you better be ready!" because I am a TRUE vamp. And that is why I was ordering 10 large items from McDonald's at night, because I am a vampire AKA vamp. read more

I came here at 9:24pm on 12/19/21 I was told they closed their doors at 10pm at night. However, when I parked and made my way to the door. The guy at the register ran to the door and locked the door in my face and he put his hands up like he didn't care. read more

Trash there buyers are never fresh there fries taste like crap no salt. The buns on the burger around the edge are so hard. and rude people that work there mostly all kids. read more

This place is so slow it's not funny and take forever. They always get my order wrong. A 6pc nugget with no sauce. That's it!

I'd give no stars as an option. Trash on the floor, not a single wiped down table, kiosks not accepting payments, and non existant staff. We ordered inside and waited 20 minutes for a happy meal and Big Mac meal with a small nugget and cheeseburger. The food was gross, poorly constructed, and tasted like it was made yesterday, boxed up after it didn't sell (I wonder why?) and then nuked to start the lunch rush. Crazy... read more

Awful!! The young man at the drive through mumbled where we could barely understand him Over the mic. Never gave us our total just a "move forward". All we got was my niece a chicken nugget happy meal. Got to where we were going to find out there were no nuggets. Just fries and a bag with only 3 apple slices. The ranch that was given even had a hole in the top that couldn't be used for obvious reasons. Paid $6 for a very small fry and 3 apple slices. If I could leave no stars I would. First time ever going to this McDonald's and definitely won't be back ever again. Again, AWFUL!!! read more

Highlights* Extremely rude and poor Management, long lines, and orders are messed up consistently, Don't go if you can avoid it. You are better off eating vienna sausages from a can or heading to QT across the street* This place has consistently taken forever in the line no matter what time of day or how many people are in line. They continue to not cook the food all the way, and have messed up simple drink orders. I have had larger orders with a family of five and small when I am ordering a few Mcdoubles for my husband and myself and a few drinks. Today was the last day for this location ever!!! After another long wait before ordering my 5 McDoubles and 2 large drinks. I finally got my food after 25 minutes and had to pull up to the 3rd window for my 2 drinks... Really? (*Note: When I pulled in there was one car at making their order at the time and I was next to make my order-to give you an idea of the line and how slow this location is.) I finally get home and of course my drinks are screwed up. I should have known but it was dark and I was just ready to leave at that point. I called the location and the employee who picked up told me the same thing of I could come back up there now or later. I asked nicely to speak to the Manager as this has been a continuing problem of long lines and orders being messed up on multiple occasions at different times of day. I guess the person who answered didn't know how to mute the line because he started talking to the manager.... She was rude and started yelling at him after he told her that I wanted to make a complaint. She was yelling that, " I can't do anything about them long lines. What that woman want me to do about that sh*t." This is not appropriate of any manager for one! Secondly, yes I expect you to make some improvements. I know this is fast food and it isn't the greatest job, but this job isn't a complicated one which is exactly why they can hire teenagers without a degree and people who are in between or building up job experience. Etc....-Let's face it it is fast food. I respect that you have a job, but take pride in it and do it right if you expect to move on to better prospects. I will drive somewhere else or just go without rather than go to this location ever again. read more

I don't like how the ice cream machine is always dirt and y'all don't fix it ..... why?

5 stars just to show how much this mcds SUCK! bc every single time they get the orders wrong. The one time I go back to try and fix it they want a recent proving they did it wrong which they didn't provide a receipt with the order. Then another long wait to finally provide what they did leave out . after serving 5 customers after I came in, I left without the food they left out. Better to go a little further out to a REAL mcds than to spend time messing with them clowns read more

My order was very wrong. Bread was stale along with fries. Over charged me. Im still very hungry................................... ...........................................ff gu uh hggygtffgghuhfffffffffffgghhh gu gfffgg ugh gvhg gtg gyrtgfdhhjb gy uh gf uh h read more

I should've known better when I pulled up and saw 3 employees outside eating ice cream. Anyways, I pulled up to the speaker to order and all I heard was people talking and laughing. Once someone finally took my order it took me 25 minutes to get through the drive thru and my food was cold when I got it. read more

Half a star if I could. Got backlash from 'Margaret' up at the window. Very disrespectful! Gave me a bbq sauce with a huge hole in it, figure it'd be obvious, but she insisted it wasn't there. It was. Then proceeded to forget my fries, and when I mentioned it, told me it wasn't on the order. Proceeded to take my receipt and realized the mistake. Very slow. Nobody was in front or behind me. Just a simpleton trying to get some food. Would not recommend spending hard earned dollars. UPDATE: Literally the same transaction ^ happened again last night. I'm officially done with McDonalds. read more

This McDonalds sucks. They forget your sauce EVERY time. The food was cold when they gave it to me. I saw a lady on the inside check the ice cream machine, stick her finger in it, put the finger in her mouth and THEN flick the rest of it back into the ice cream. I have NO idea how they have a 95 on their health inspection... go to the other McDonalds. read more

This place constantly forgot or food and after 30 minutes and after 10 cars already left they asked what we needed and still messed up our order. Wish I could zero stars read more

For Two Days This Place Has Messed Up My Orders!! The Employees Get Very HATEFUL With Me!! I Sat In Line For 20 To 30 Minutes!! What The F---! The Managers Don't Care They Are HATEFUL Too!! SAD The Place Was Great When It First Opened!! You Didn't Sit In Drive Through For 20 Or 30 Minutes, Then The Employees Mess Up Your Orders & The Managers Are HATEFUL Too!! This Place Is Run By A Bunch Of STUPID People! Corporate Wake The F***' Up read more

McDonalds @ Grassdale and 41. Tonights trip ended being ASSAULTED by an employee and no food after 24 minutes. Every time I've been here takes forever. I live less than 2 miles from here. Wrong food. Take ridiculously long to get your food. One lady had been there 30 minutes when I got there and she just got her food once I held up the line and told them they needed to get her taken care of. 24 minutes later and no food then refused a refund when I told them I didn't trust them to fix my food now. After getting our 2 drinks EXCEPT for the iced coffee I was asked to pull to dairy window. Pulled up. Nearly 20 minutes later and after another lady in a parking spot who said she had been there 30 minutes and still hadn't got her food I got out and walked up to the normal pick up window. Explained that 10 cars had went through after me and the lady in the parking spot had been there the better part of an hour. I was told to mind my business that I don't know what's going on in there. I told him yall apparently don't either because there's no way none of those cars behind me didn't get chicken nuggets or big-macs. At this point it was clear they had no interest in getting me and this lady taken care of so I informed him I wasn't moving and his line wasn't moving until that lady and me got our food. He then tried to hand me a random happy meal which I told him I wasn't taking till he had the rest of my food. Which I had to tell him again my order and that they still hadn't given me my iced coffee. Then the little turd had the audacity to argue with me that he had given me my iced coffee. Then some lady in the background yells "if he said he gave you the coffee he gave it to you". THEN he looks down and sees it sitting there and tries to hand it to me. I tell them at this point just give me my money back. He closes the window half way and I push it back open and tell them just give me my money back and I'll go somewhere else. Then the loud mouth woman runs over as I'm propped on the window and shoves my arm and tells me I assaulted a 16 year old BY TOUCHING THE WINDOW. At which point another guy had walked up because his food was wrong as well. She gets a phone and comes back to the window telling me she's calling the police because I assaulted a juvenile. Then the guy speaks up stating he is a fireman and a sworn peace officer and if the cops come she's going to jail because she is the only one that laid hands on anyone. read more

This is THE SLOWEST mcdonalds in the world. As if that isnt bad they ALWAYS mess up your order. I live 5 min away from this mcds and i will drive 20 min away to go to a mcdonalds that is more competant! read more

Horrible experience. Waited 35 minutes in line. Employees standing around inside. Ordered two McRibs. They gave me nuggets inside of a McRib box instead. Not satisfied at all... Won't be going back read more

Absolutely terrible. The simplest things and they really got that wrong. Ridiculous. Good thing you don't need a degree for that job. They're grown adults and can't even get food correct. Wow. read more

Slow slow slow. I dont know why their drive thru is the slowest in the nation. You will sit in it for 10-20 minutes just to place an order. Sucks that they are the only McDs near my house. Better to go to bojangles across the street read more

Not my favorite place but they have the best fries but their coffee/ice cream machine is always broken and everybody is rude

Why can we not go to McDonalds with the expectation of getting what we order and pay for? At 5:27pm today ordered a large sweet tea and a large ice coffee with double cream and double sugar. Repeated the entire order twice. Associate asked me then if I wanted any cream or sugar in the iced coffee, again said double cream double sugar. Got home and have a large coke and a large? Coffee (not the usual size I receive) with double cream NO sugar. read more

Went to this location hoping for a bite of food and some decent service. Unfortunately, I was told to leave the store because the dining room was "closed", but they obviously weren't sure closed that the doors were shut and locked. I wonder why this happened. Nonetheless. I guess I won't be back here. That's not gonna break their bank, but at least it won't be from me. And y'all want $15/hour!? Get dreaming!!! read more

Awful service, rude cashier--all on the Dollar Menu. On 10/28 at 7:30pm, the cashier took all the orders only from lane 1. Common sense moment: if you're only taking orders from one lane, red flag. A group of cars never go thru one lane only because that defeats the purpose of having 2 lanes. So if you're only taking orders from one lane, one after another, take the initiative & have someone check your sensors. Also, get a clue. read more

Do not EVER go to this McDonald's at night!!! The night shift manager (lady with piercings on face) is extremely rude and ineffective. I ordered my food to be fresh and instead of cooking it fresh they reheated whatever was already cooked and stalled my order to deceive me into thinking it was being prepared like I asked. To be honest this is my FIRST review ever writing. So you can imagine how frustrated I was especially dealing with a McDonald's at that! read more

I wish I could give them 0 stars or lower. I only eat at McDonald's 3-4 times a year so I forgot this was the location that can never get my order correct. Ordered a double quarter pounder meal, got a plain hamburger in a quarter pounder box. Didn't find this out until I got back to work and had no time to go back to complain. Also, no drink, because the drink dispenser in the eating area and the window were out of everything but diet. This location can never get anything right. read more