Decided to swing by McDonald's because I was so hungry. I'm not sure why all the bad reviews because my food came out hot and quick. Service was slightly slower but not horrible. Would happily return. read more

Never thought I'd leave a review for McDonald's but here we are. I'm not here to tear them down- if you're a local, you know exactly what to expect from this location. During peak hours, the line is wrapped all the way around every day. This place doesn't need your business or care about the 1 star reviews lol. If the line is long, expect to wait- lol this isn't Chick-fil-A. The food is usually hot and good but you have to double check your bag before leaving. They're never accurate- they're always missing items and sauce. I can appreciate a good meal but I'm not above a mcchicken. This place fumbles hard, but I'm still here once or twice a month. read more

As far as McDonalds goes, this is one of the worst. I don't know if they don't train anyone or if nobody here speaks English, but it seems like walking inside to the kiosk and ordering yourself is the only way to get any decent service (self-service), as there is never anyone at the counter and the drive-thru is an amazing display of humanity's inability to execute the most basic instructions, but the inside of the restaurant is fucking disgusting. This place should really get shut down and completely redone from the ground up. read more

I come to this McDonald's only for takeout with curbside pickup and I have been a loyal customer for years and trust me, this is a good McDonald's. I have never had a major problem with their service. It does deserve 4 stars. read more

See all

I would give them negative million terrible and no one cares!! How about waiting 45 minutes for a curb side order and being govern wrong order. Even wrote to McDonald's they don't care have enough customers read more

It would be wonderful if someone spoke or understood English. I enjoy going there for a few things. But it takes forever to order because they don't understand you. And that is the slowest drive-through lane ever read more

McDonald's - Burgers Near Me - Centreville, Virginia

See all

The worst McDonald's in all of Virginia, and almost certainly in the entire United States. An hour to deliver the order, deliver it wrong, fail to include the promised toys, and when it comes time to fix it, they just say, "We're sorry, that's all we can offer." read more

McDonald's - Burgers Near Me - Centreville, Virginia

See all

Came through drive thru at 4am and they advised they werent "taking orders." I drove by and saw staff just standing around leaning against the counters. If you are a 24 hour restaurant, please be available to take orders 24 hours a day. read more

I alway go to other Ihope locations This is my third time coming here. Ill never get a server we wait like 20 minutes to be served because my friend was so hungry. My third and the last Il never come back again That sad because Ihope has been one of my favorite night restaurants Also the waitress never offer the big staek omelette read more

The female staff at the store had a terrible attitude towards customers, worked very slowly, and treated customers as if they weren't there to buy anything but were there to beg for food read more

They intentionally lie to you so you can't use your app deals at this location. Multiple times they tell me their systems being down and can't accept my mobile coupon even tho they start each order saying "would you be using the mobile app today" When I drive up and present my coupon number, the same guy always says their systems are down, like he's too lazy to put it in or management tells the workers to not accept it so they don't lose money They stated they don't have the $6 McChicken meal anymore and that I can order each item separately even tho it's clearly visible on their menu. The mobile app situation has happened multiple times bc they do want want to honor it This is the closest location to me by far. If it wasn't I'd never set foot on that property read more

yalll sum buns yall ain give me by snack wraps. terrible. i payed for my snack wraps on the mcdonalds app and they didnnt give it to me but i ordered in drive through option in the mcdonalds app for this location read more

If I could give a zero I would. After ordering a to go order at the kiosk inside the restaurant at 7:51 pm for 3 meals we waited until 8:11pm (20 minutes) for the workers to give us our food, we had to get the attention of a worker to tell them we were missing 2 large drinks, who then slammed two cups on the counter for us to pour ourselves. At the drink machine there was NO ice. At home I gave one of my sons his meal and after he took a bite, he said the burger was raw. which it was, (I took a photo of the burger) all of our fries were ice cold. My burger was burnt beyond recognition and the lettuce that was on my burger had burnt edges. How does lettuce even get burned? It goes on after the meat is cooked! The teens that were working there looked overwhelmed with the amount of customers that were ordering inside, plus the drive through. I am actually shocked that at least 2 of the workers didn't throw down their hats and walk off the job. This was my last visit to McDonalds. Wendys and Burger King are right across the street. read more

Very poor service every time and gets worse every visit. The food itself is okay. But

I'm a senior citizen who went into this location a few times for coffee. It's an ever-lovin' DISASTER all the time day and night. Groups of 20 people using this as a regular meeting place, screaming kids, people on speaker phones, teens with noisy cars in crowded parking lot. Dirty tables, food scraps on the floor, garbage all over the beverage bar from kids and homeless. The female manager (with black glasses) doesn't "manage" anything-just works in the food line in the back. No one is EVER at the front counter-too busy running food to cars outside. One time I asked for help and this "manager" says "just wait - you're not the only one here you know". (?!) Christmas day politely asked her to put the sunshades down and she said "if you don't like it, move". I told her I'd report her and she says "go ahead". What kind of nasty, hate-filled, low-life person is this setting an example for the workers ?! NO WONDER THE PLACE IS A DUMP. I've NEVER been treated so badly ANYWHERE. Maybe she has a "relationship" with the boss to keep her lousy job. Or maybe the owner is too busy counting money to care. This location IS the most expensive around. Funny how the other McD's in the area are much cheaper. Go here if you want to pay $1.25 for THE SAME coffee you get at ANOTHER McD's for 98 cents. Can't imagine what the food costs (afraid to try it). Why get aggravated - Don't waste your time and money here ! read more

I would give this location 0 stars if I could. I've ordered here multiple times and they can't get the simplest orders right. Missing condiments, wrong drinks, and if you point out that they messed up they give you attitude. read more

I was using the app for the first time and tried to use the 20% off a $10 or more order. My order was $14 before tax, so I knew it was valid. I told them my code at the drive-through speaker. I get to the first window, and she doesn't know how to apply my code, so she sends me to the second window without paying. The guy at the second window was flustered that I didn't pay, but I told him I was sent to window two by the cashier, and then he told me to come inside anyway. Once I got inside I explained the situation to the inside cashier, and she said that deal doesn't work for breakfast. The deal does not say ANYWHERE (and I checked) that it does not work for breakfast. Yes, the picture is of lunch food, but that's not a good enough reason to day it only works for lunch. Put it in the terms of the deal! I ended up paying full price and was inconvenienced. Not a great visit. read more

McDonald's - Burgers Near Me - Centreville, Virginia

See all

This McDonald's only has a few 5 stars and the reason for even those few 5 stars is that when your inside they come around and ask people to do surveys and offer free ice cream for doing it but they sit on top of you and refuse your ice cream if they see you actually give your honest opinion they say no ice cream so you have to basically lie to get anything or just decline the survey worst service if you ask me tbh . read more

Ordered for delivery through Uber eats. While placing my order for a Big Mac meal and 20 piece nuggets I had the option to choose up to 3 sauces and paid extra for 2 extra sauces which equals a total of 5 sauces. I receive my order with only 3 sauces. Why is McDonald's being so stingy with their sauce? The receipt even shows how many sauces to add to the bag and instead they don't follow the order. read more

McDonald's - Total of 5 sauces and only recieved 3. I even paid extra for extra sauce. - Burgers Near Me - Centreville, Virginia

See all

Mediocre. Our food order "for here" (we got a numbered table marker) was sitting in a bag on the counter while we waited for the food to be delivered as it was for other members in our party. I ordered two hash browns and only one was rung up/shown on the receipt. I didn't go back for a second. The ketchup and even the napkins are kept behind the counter--stingy or is there rampant ketchup and napkin theft? The Play Place was closed. Also, no vacant seats despite how big it is (half of the building is the Play Place). Quick detour off 66, but otherwise pretty standard! read more

McDonald's - Burgers Near Me - Centreville, Virginia

There should NOT be a two lane drive thru if they can't handle it. At least close one lane. The line was long and the person talking in drive thru doesn't listen, nor acts like he wants to be there. My issue was that I asked for 2 plain quarter pounders and fries, with a coupon for each. Since they only accept one coupon per visit, I asked to cancel the fries and they responded. At the first window, they charged me and didn't give a receipt. So I was like "can I have a receipt?" He said it's at the second window, which is ridiculous. They charged my card and I don't even know what is. I went to the second window, got my food, then I had to request a receipt. It looks like they were using the receipt to prepare the order. They ended up charging for my fries. They need to be more organized and professional. read more

NEGATIVE 5 STARS!!!! Had to out a star, but they should get nothing!!! WORST McDonald's EVER!! Ordered a large cheeseburger meal, sundae, quarter pounder and paid. Drive up to pick up my order and they missed my cheeseburgers! I asked them and they said it was not "ordered"! I told them I would pay but they said I have yo go around again and order/pay! I told two guys who did not understand English so we asked for the manager! Long story short, he was nasty and would not let us pay at the window and give us our cheeseburgers! They need customer service! They are rude to their customers. This is a service industry, yet there is absolutely no service! NEVER GOING BACK! read more

It is what it is fast food.. long drive through lines and god forbid if you order through the app and the app won't work to put in your curbside number in you won't get your food or your money bk good luck. read more

This location refuses to sell their fries and come here multiple times and they have not changed at all. I have even asked them repeatedly ask them to make sure they put salt on my fries and when I receive them from the window, they were plain so I asked at the second window. Can you guys put some salt on my fries? They looked at me and said why. They should really work on fixing this location. Is there a way too many problems and way too many complaints read more

McDonald's - Unsalted fries - Burgers Near Me - Centreville, Virginia

always gets the order wrong. takes forever for drive thru. i wish i could give a 0 star review

I waited almost 40 minutes for my curbside pickup. I requested a check on my order from the employee bringing out other orders but he didn't speak English. I went inside and finally got someone working my order after 25 minutes and when I finally got it, it was wrong. Then the manager helping me basically accused my of lying when I still persisted that my fries were missing. When I showed her the receipt she brushed me off but at least I got my fries... I will not be back at this location. read more

It's McD's, and it's okay for what it is, but for whatever reason this McD sometimes ignores what you order on the app and will argue you for things to be corrected (e.g. you pay extra for a bottle of water, don't get the water). Or the drive thru person hands you a Coke, you ordered a Dr. Pepper, and they go "Eh, same thing." and insist you take the Coke rather than what you ordered. Another issue is the food. The quarter pounders range from "heck, this is explosively juicy" to "this is dry and tasteless." For something that's supposed to be "made fresh" the food doesn't always taste like that. Or the fries you get are soggy and limp, despite getting them from the drive thru during rush. Quality is just kinda hit or miss. read more

They need MORE staff! The demand is higher than what they can handle and I don't understand how management don't see this. It took me 25min to get 1 happy meal inside. The drive thru was backed up and it would have been longer. Management need to make changes asap! read more

Worst costumer service! The woman behind the cashier window didn't take my money and told me to go forward. The next window asked us for $8 when our order was only $6 and some change. They're not only incompetent and extremely unprofessional, but they're also lying about the cost and keeping the extra money. That's theft!!! The guy with the cap said it's $8, which he just happen to guess and wanted me to give him my cash when the order was only $6 something. read more

See all

Bad service,but tastes good. So yeah I need to add more characters so I can make this an actual review

Whoever is working the second window tonight was extremely rude. We asked for sweet n sour sauce, she gave us one and when we asked for another she said she was being nice by giving us another one. She then said we had to pay if we wanted another one. We said we would. Seemingly annoyed, she then she told us that we could not purchase another one unless we used cash. When we said we did not carry cash she told us she would not give us any sauce. I though more of a multibillion dollar establishment, but specially one we spend money at. One sauce that we offered to pay for? This is so bad because you lose business for silly reason like this. Hire better, understand that customers have favorite sauces and accommodate that, especially to paying customers. We will not return and will tell others yo go elsewhere. read more

Very impressive family Play and seating area . clean. The dollar menu is not great. Expensive. It's Worth stopping read more

McDonald's - a view of a mcdonald's from a car window - Burgers Near Me - Centreville, Virginia

Food and service at this location is terrible. The personnel here is RUDE, they curse customers in Spanish, not considering that many people speak Spanish here. This is shameful! Food is terrible as well, and they want to charge you extra for ANYTHING. I'm definitely not going back to this location read more

I ordered 30$ worth of foods and ask for sweet and sour sauce. She told me there are in the bags and I have to pay extra for it if I wanted more. Came home didn't even have any sauce in the bag! Worst McDonald's ever!!! read more

Just ordered 2 filets of fish sandwiches and came home to a surprise. Each one has a half slice of cheese, so instead of the square slices that cover the buns and corners peek out, I got a rectangle that covered one third of the bread. I called to ask why and the manager said it was a corporate decision to cut the cheese in half from now on. Hard to believe and hard to accept. 5 thumbs down for that policy. read more

Been to this place many times and it a hit and miss if you are going to get your order right. I always find out that I am missing something when I reach my destination. Whe I try to bring it up to the store the following day i always get the same answer ..you should have checked it before you leave! read more

Awful service, have come here several times and without fail they manage to get the order wrong every time and they've gotten annoyed me because I got the wrong order and I ask for what I paid for. Go to the Burger King or Wendy's across the street, they'll get your order right and are nicer to you read more

I recently had a terrible experience at a McDonald's due to the incredibly rude customer service. From the moment I approached the drive thru, the staff seemed uninterested and unwelcoming. The person taking my order was dismissive and acted as if I was inconveniencing them by simply being there. When I politely pointed out that my i wanted to add one more item to my order the lady just responded with come to the window and I saw she indeed did not add the item. I was met with a rude and condescending attitude, and no effort was made to correct the mistake. To make matters worse, I This level of disrespect and lack of professionalism is unacceptable. I will not be returning to this location, and I urge others to avoid it as well. read more

What can you say? It's just another McDonald's. I was late coming home from an event in Maryland - and I was starving due to not eating much due to the food being so bad where I was at earlier in the evening. So I broke down and hit the Drive-Thru - I ordered a Number #3 - The Double Quarter Pounder with Cheese, Fries, and Lemonade. This McDonald's is pretty quick, the drive-thru line moved very fast. They accept credit cards, and they are open 22 hours a day. I think they are closed from 2:00 am - 4:00 am each day. They also offer free Wifi, and there is a large, colorful play area for your kids. read more

McDonald's - Burgers Near Me - Centreville, Virginia

Terrible drive thru, did not get order correct. Was told to wait in curbside spot. Waited 20 minutes, had to go inside. Still didn't have my order. Still got the order completely wrong. Terrible service. read more