I made an mobile order and picked up food at drive thru; I was with my two little kids and I wanted make the trip as simple as possible without getting out of the car. When I got to the window, I told the employee what I ordered, and she gave me a bag of food. I drove home then opened the bag and realized I got the wrong food. I drove all the way back to the McDonald's and got both of my kids out to walk inside. I explained what happened and the person I talked to rushed me by saying, "ok ok!" Then took everyone out of my hands and went inside. She brought my food after awhile but still didn't apologize. When I stared at her then she said I'm sorry then walked away. My family wasted time and got behind our schedule. Everyone can make mistakes but their etitude and unfriendly service made me even more upset. read more

Love McDonald's ice cream cone! It's the perfect size and at 200 calories per cone I can deal with it. Best of all, it absolutely hits the spot! read more

Ordered the double big Mac and this is what I got through drive thru tonight. You'll see a pic of it in the pic section. read more

McDonald's - Double big Mac? How about no patty to go with it....and these people want $15 an hour? More like $5 an hour. - Burgers Near Me - Centreville, Virginia

Literally the worst McDonald's in the DMV. It's just never a good experience. food is always cold, never good & the wait is always ridiculous! I live in centreville for about 5 years it's its slowly declined. Today I have given up all hope at this location 0/10 would not recommend. read more

Order is always of highest quality when the asian kid who works weekend late nights is there. Employees are much less rude than many mcdonalds in the area. read more

The employee at the drive through window did not understand English. Therefore, she did not understand what I ordered, the name on the order or the mobile order number. Troubling. read more

Don't really do reviews but this is by far the worst McDonald's I've ever been to. Though it's the only McDonald's in my town, I try to stay away. They always forget something in my order and the ladies on night shift seem rude wiling taking orders in drive through. It's not hard to place/write up an order and fulfill it. Like wow. Come on. read more

Good playground. No TV. More playground seating here than the BK across the street. A little less depressing, for some reason. Anyway, it's good enough if you have kids. Still need to bring your own liquor. read more

McDonald's - Burgers Near Me - Centreville, Virginia

This McDonald's is within (admittedly extended) walking distance from my home, but I now go exclusively to the location in the "food court" cluster of fast food chains adjacent to the Dulles Expo Center/Walmart. The service used to be excruciatingly slow but got better. Some McDonald's locations are better, more consistent with the quality of their deep-fried items, the Filet-O-Fish in particular. Again, the "food court" location is far superior. And when COVID-19 hit and I used the Centreville drive-thru a few times, I always came home with a rage headache from customers cutting straight of the second lane instead of getting at the end of the line and waiting to be next where the lanes split or even,after ordering, pushing ahead of the person in the other lane who finished ordering first (what is it with BWM drivers, seriously?) read more

Every McDonald's have breakfast meals available all times but this one suddenly stopped serving them after lunch time. This spanish lady had no idea how to speak English and could not keep up with our order and kept getting them wrong no matter how many times we corrected her. We were enraged and just left the drive thru lane without paying. Not coming back 100% read more

They steal your money.. I ordered through the app and paid... waited 8 minutes, and no one answered the box.. Went inside and asked for a refund. The manager said they can't refund money...which is a lie as they have done it before. (we all know the shake machine), and it would be credited back. Still waiting 11 days later. Manager was rubbing her face, on her cell phone and then touching food. Gross doesn't even begin to describe her. Yeah- I have her picture doing that stuff. STAY AWAY from here. Dirty, nasty thieves. read more

Don't go to this McDonald's. They sold me a hot fudge sundae with a lid perched on top but not clicked closed. When they handed me the sundae through the drive through window, hot fudge got all over my jacket, my jeans, and my car seat. I've never had that happen at another drive-through before. I filled out a survey the afternoon of bad service and encouraged the manager to contact me. It's been a week, and so far, I've received no phone call or message or anything. Maybe what I experienced is standard service there? I'm not going back to find out for sure. read more

i've never seen such rudeness in the whole country not just the food industry!!! on the new year's eve and i understood it's a busy night when everyone wants to get a meal after leaving bars and clubs and i waited 45 minutes in the drive thru with no complain!!! then i reached their speaker to find the "cool" employee speaking in a very silly tone : only breakfast , only cash!!!!!!! what?????? i don't have cash!!! i don't wanna eat breakfast items!!!!! why in the world you didn't put a sign somewhere and say that!!!! or send someone out and by the way it was a very warm night 60 degrees and tell all the cars waiting this situation!!! i'll never let it go and i'll call the management company!!! read more

Drive through review: Remarks: -wait time less then 7 minutes -friendly service -order was not accurate Ordered the Double Cheese burger, small fries, and small drink. With six Chicken piece nuggets with ranch sauce - miss the ranch sauce! Final analysis - missing my ranch sauce made me an unpleasant costumer. Note: Revisit not so possible read more

This place is disgusting i promise you that they hardly ever change the oil they use to cook you can taste the old grease when you get fries that's my main issue with this place read more

Went to drive through and ordered the 6 piece spicy bbq chicken tenders, got home and only found 4. read more

McDonald's - Paid for 6 - Burgers Near Me - Centreville, Virginia

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I want a regular sized ice cream, not this extra small ice cream :( Never received this extra small sized ice cream from other McDonald's locations... read more

McDonald's - Extra small :( - Burgers Near Me - Centreville, Virginia

My brother went to yall Mcdonald's and mess up the fucking order like what is this shit and try cost him extra 10 bucks for nuggets and open the bag he got home the fries box is mess up! read more

Nathan in the drive thru has no common sense and giving me attitude because of my code.... Make it make sense sir but hey it's McDonald's, it's the type of service you're gonna get here read more

Sat at the intercom for minutes before getting help. Had to yell for them to notice that there was someone waiting to order. I have dietary restrictions so I took off half of what was included in my sandwich. Lady at the drive thru made fun and mocked my order in front of me like it was her business. From what I've heard from others and read from here, she's the same girl who people have always had a problem with her attitude. I've worked at a couple fast foods before and I know what it's like to catch an attitude with a customer who's not being the kindest but the stuff I've heard this lady say about customers like they're not listening is just uncalled for. Maybe it's time to make some changes, starting with her. read more

I've always had good and accurate service at this location at any time of the day and week. The drive thru has always flowed smoothly, they know my order even if I miss the second speaker and get skipped! That says a lot. I've been inside a couple of times and never had a disappointment from it. The restrooms are well kept and dining area always tidy. The lot is brightly lit and clean. The menu is a bit hard to see at certain angles. Plus, it's limited if you ask me... The staff have always been good to me and get my orders correct and in a timely way for the past 6 years. It's the only McDonald's for miles so they churn a lot of food and smiles around the clock. I never freak out going to this place like I would at other locations. This is the only store with people in the lot and drive thru at all times unlike the competitor chains across the road. read more

This is my go-to McDonald's in the area. The food I order looks good every time. The buns are round and not flat and squished, the fries are crispy and not soggy. The burgers, fillet o fish, chicken sandwiches, and nuggets are prepared well and taste right. The service is mostly good. I received wrong items before. Check your order before you leave. read more

Zero stars! Sat at the intercom for 3 minutes and the worker was rude!!! Don't go here. It's terrible. Terrible customer service. Terrible everything. read more

Once you hit the 12am time frame, basically fuck yourself. Like literally. You asked for a McDouble? Yeah. Com. Wait 45 minutes. The entire staff is gonna jerk off to whatever shitty dial up porn they're watching. Because they won't answer the machines. They won't even answer you when you see the them in the first window. Buy groceries and make leftovers. read more

Absolutely disgusted! Just tried to go to this McDonald's drive-thru for a couple of milkshakes and was greeted by not one, BUT TWO mice crawling around the "order here" area. I wasn't sure how to react, so my first instinct was to tell the employee taking the orders. What pissed me off is that I repeated myself to him and he either didn't understand me telling him in clear-ass English that they have mice crawling around, or he just heard me but chose to ignore me. Either way, I left after that and have decided to post this review and will be calling the health dept. This is my local McDonald's that I would usually take my young son to and it is unacceptable. read more

McDonald's - A mouse, not what I want to see when getting ready to place a food order. - Burgers Near Me - Centreville, Virginia

One of the worst McDonald's I've ever been to. The person at the first window didn't know how to count cash. When we asked him for the total, he said, "Yeah..." The second window wasn't any better. They made us paid for the wrong order, handed us the wrong food, and still got our order wrong after they "fixed" it. Sad. Very sad. read more

This is the absolute worse and poorly managed McDonald's I have been to in the Centreville area! They very rarely have their "stuff" together, no matter what time of day/night I have gone. Usually at night expect ridiculously long waits in the drive through (this has consistently occurred the past few years) and something always goes wrong! The straw that broke the camel's back is during the day I ordered two frappes from the drive thru. All went well until I was asked to pull up into the "Reserved Drive Thru" spot. After waiting TWENTY minutes... (it may have been more like 25 mins - but I'll be generous) (...and counting at least 25 cars getting their orders and seeing some with frappes in their hands!), I walked up to the window and asked the person what was taking so long?! I just received a blank stare and asked what I ordered. Another few mins pass, I ended up pulling into the other reserved spot to park, went inside and asked to speak to the manager. After giving some lame excuse that it takes time to make the coffee and not owning up to the fact she probably just forgot about my order. She walked away. I spoke to the other manager, when I asked for the store manger and district manager's contact info, she of course didn't have it... I was then MAGICALLY presented with a yellow "Oops We Goofed" coupon from the other manager (for a free sandwich or large drink). I'M SORRY, but I don't want your coupon. I wanted the store manger and district managers contact info, so I this will never happen to anyone at this location again. ADVICE - if asked to pull up and wait.... kindly say NO because you don't want you or your order to be forgotten! "Fool me once, shame on you; fool me twice, shame on me." I will NEVER be returning here, unless they clean up their act! read more

McDonald's - Glad cops are here to help!! and that I didn't need to pull into "Reserved Drive Thru" spot #2. - Burgers Near Me - Centreville, Virginia

Did a mobile order (yes, at this McDonald's, 5931 Fort Dr. Centreville, VA 20120), used app in drive-thru lane to notify them I'd arrived, but never got a screen to select pickup option. Parked to try to figure it out. Received an email receipt from McDonald's for my order saying it was filled at a McDonald's in Moorestown, NEW JERSEY. App thanked me for my order with a link to the details that showed my order was place at the correct McDonald's. Went in to try to get it sorted out. Was just told repeatedly that there was nothing they could do, just tough luck, and to call the other McDonald's to request a refund or dispute the charges on my card. Called the McDonald's in NJ, the gentleman I spoke with (Joseph) was very helpful, while also absolutely amazed that this could even happen. He could see the order still in his system, and said he would attempt to cancel it, but would also be sending me coupons for free meals by mail. Pay attention Centreville, VA McDonald's. read more

McDonald's - McD app order details - Burgers Near Me - Centreville, Virginia

This McDonald's use to be fast, clean, friendly, and efficient. They remodeled this McDonald's. They most of lost their Staff during the remodel. Figure maybe they couldn't go without work that long and went elsewhere. It is open now again. I have no expectation of this being fine dining. But this place has gone from 5 stars to 1 stars in term of fast food. The new staff had no clue what they are doing, are angry, and have a "persecuted" attitude that is disgusting. I wish there was a Chic Fil A nearby Update July 4: When will I ever learn. I went back cause ihop was busy. Remodeled Nice. Lost all good employees from short shutdown I guess. Terrible service. Even the quiet polite retired Korean Church Sunday crowd has abandoned this once nice neighborhood Sunday morning spot. Bunch of "angry" employees with chip on the shoulders that glow hate for whitey and hate for Koreans. Act like you are breaking their leg for missing condiments or asking to correct order. Leave you wandering around looking for a cup for your order not wanting to reengage fat "angry" employees. Had to go behind the counter and just take the cup. They were so lazy they didn't even care. Go to Chic Fil A one mile up on route 28. Employees are nice and if the order is incorrect they apologize. They won't roll your eyes and act like you broke their leg. No race hate bullshit either. Drive to the next exit on 28N there is another McDonald's. Service is better. read more

If I could give negative stars I would. All I EVER order here is a Vanilla Ice coffee, no cream. It had gotten to the point that I've had to ask for extra vanilla just to have SOME flavor. Now it's gotten to the point that I revived a HOT coffee in a large plastic cup. And in this case when I want it fixed all they do is dump some of the coffee; add ice and then it has no flavor at all and is like warm. I've received it with double cream instead as well. I've been trying this place for two months at least 3x a week and they NEVER get it right. Only reason I go here is because it's on my way to work. read more

Everyone here has a dogshit attitude, sorry for wanting to spend my money here and get at least decent service

I came here at 1:45am. You'd think it wouldn't be busy. Waited 20 minutes in the drive through line only to be ordering with an extremely passive aggressive employee. Waited another 10 minutes to get to the payment window and then drove up to the food window. The guy in the food window had us repeat our own order to him (???) and then proceeded to give us our food. We checked our bag and realized that we only got half of our order after the guy told us that was it. We'd already pulled out of line, so instead of waiting another 20-25min in the line to get it fixed, we just went home. This McDonald's needs extreme customer service training. I understand if it's busy and you don't have time to check orders or whatever, but really? Don't come Update: went back for a late night food run. was super excited to see that they had the double big mac again. got a double cheeseburger instead. terrible. read more

This McDonalds recently underwent a rennovation. The outside may be updated, but make no mistake, it's the same old crappy McDonalds. I don't know what it is about this place, but it's shakes always melt on you! I like to use this place as a place to grab late night snacks, but I'll be honest, I've been fairly underwhelmed by it recently. I need to start finding better late-night places to satisfy my sweet tooth. I recommend you do the same. read more

Newly renovated. Food was absolutely delicious -- all McDonald's are not equal for sure. Good service front of house. Fresh and delicious. Good job, McD. read more

Last night, while waiting at the drive-thru window, I saw a young man pulling fries straight out of the fry bin, eat them with his bare, un-gloved hands, then putting his hand back in to grab more. I watched him reach in for several mouthfuls. With all the warnings about the coronavirus, I have to say I was pretty shocked. read more

The 24/7 drivethru is like some kind of episode of punked. After midnight it's no joke, you'll sit in line for half an hour, at least. It's crazy how slow the service is. So slow in fact that you can drive to the 24/7 McDonalds in Manassas, get your order and drive back before you'll get through the line here. Go to the one in Manassas, trust me even with the drive it'll take less time. read more

So, my partner and I called this fine establishment looking for some five star quality service to answer in reply to our beckoning call. But, in Father's name, we didn't seem to receive such service. The person answering was highly rude and seemed to lack manners completely. What an absolute savage! I can't wait to torture them in hell. What fun this will be. I never knew humans were so rude. Anyways, they were so rude to us, and we now know that Burger King and their "foot lettuce" is far supreme to this monstrosity. Thank you all for your time, - Lucifer Morningstar read more

McDonald's is McDonald's is McDonald's. What's poor is the Van Management. I went to buy gift cards today and they require cash. The only chain I've seen it required. It's pitiful how cheap they are. This brings me backs to When we requested some assistance with supporting the local Football team, they offered their 'orange drink' syrup. That's it. And one time, when I went to pick it up, they 'forgot' to order it. Van management doesn't seem to support local schools but has no problem with the students spending tons of money to make them rich. read more

Drive through gentleman was rude over intercom. It seems as though they decide when they want to start only accepting cash, as well as starting to sell breakfast without even changing the menu that is being displayed and asking you to "check online" . It is 2021 lol no one carries cash. I understand it's mcdonalds and i'm not expecting 5 star service, but they can do a little better. read more

This place is slow and the second drive thru is more of a hastle then it is a convenience. Also...ordered a caramel macchiato and got caramel and milk...no coffee in it what so ever....needs to train staff better. read more