Waited in drive through at the mic for 20 minutes with a line behind me and then after ordering I waited in a pull off spot for 25 more minutes and had to walk in and ask where my food was. Worst McDonalds staff ever. read more

The service is subpar even for McDonald's.... Entire crew has 3 teeth and brain cells to fight over. Orders mixed up with 2 cars in line and NO ONE inside but staff. Just this place down, certainly health codes are broken every day! read more

I ordered doordash from them. First of all I ordered a LARGE coke and a LARGE caramel iced coffee and guess what i got..? two half filled cokes with NO ICE. i asked for extra salt on my fries, there was NO SALT BRO. i'm just pissed off bruh. read more

Go somewhere else. Been waiting 40 minutes and ongoing for an order for 2. Not good. Especially in Curbside pickup.

Food was fantastic. It was actually fresh and hot! My gf and I used their table service option and the food came out in a timely manner. Staff was friendly. Will be back if it's always like this. This is the best McDonald's location I've been to in a long long time. read more

Check every part of your order I ordered McMuffins and got burritos. The doors were locked and was expected to go back through the line. I will not be returning to this store. read more

I've stopped at this McDonald's many times on my way home from work and I just have to say that the employees here work so hard. They are ALWAYS busy and I typically have to wait a little while in the drive-thru, but my food is always hot and the employees have always been pleasant! read more

Shelia W Stopped tonight at 10:15 pm drive-thru order the Big Mac combo. Drove up to the widow cashier took my debit card that handed it to another employee that handle it to another employee that swiped for my meal. She handled it back to the guy and then the other guy then the guy at the window. I didn't appreciate all these people touching and viewing my card information. What made matters worse is that my Big Mac was cold, cheese looked darker around the edges bread was so stale I spit everything out and my coke was brown water. This was the first time I've been back to this McDonalds in 6 months. It's close to my house and I thought surely they have gotten better over the months. WRONG!!!!! Now I'm going to check my bank account to make sure those 3 to 4 hands that had my card didn't memorized my bank numbers. read more

This place has really gotten a lot better! Faster service, friendly people, food tastes better! This is all in the morning or during lunch time, though. I haven't really been to this location at night. Place is very clean compared to other McDonald's I've been to in this area. read more

If you could go literally anywhere else, please do.. slow, rude, and everything that customer service should NOT be. We've witnessed fighting, cussing people out, etc. read more

If I were this McDonald's I'd pray to never be on Yelp! But since they are let me say this is one of the nastiest McDonalds in town. From the upkeep of the facility to the attitudes of the workers. When you go inside you can see how nasty the floors, counters, and tables are. It's like no one is allowed to clean or something. Heck you can see the dirt & grease on the floor from the drive-thru. The workers are terrible. They pay no attention to the customers. They are more concerned with their social lives & each other. They will argue when you if you pass the 1st window because no one is back there. They also aggressively hand you your food & close the window without the slightest Thank you. It's really sad. read more

Terrible service.... and it takes a LOT to make me comment on a McDonald's. Took forever and it's not like there was an inordinate amount of people... the cashier didn't even know which order was mine when I got up there (note there's only one lane to order, not 2 like some have), sandwich made sloppy as shit and gave me a cherry coke when I wanted a regular. Will not be going back. read more

I dont normally make reviews like this. I've worked in food service myself, so i know how tough it can be. But this was truly an awful experience. I will say- THIS WAS A SLOW NIGHT. BARELY ANY CUSTOMERS. So i drive up in the drive thru, it was pretty dead- so no line. Probably about 8:30-9ish at night. There was a sign saying to say hello because their sensor was broken. So i yelled hello about 5 times before a very sarcastic woman responded. I ordered some chicken strips and a shamrock mcflurry. To which she responds "I'm sorry we are un able to serve that." Soo I ask, "is it your ice cream machine, or just the shamrock?" (In hopes of ordering something else) To which i get the response, " I *SAID* WE ARE UNABLE TO SERVE ICE CREAM AT THIS TIME." Wooooah there lady. You didn't say that.. But um... "Oh...okay..ooookay. Um.. Yeah that'll be it." So i pull up, she takes my money, rings me up, then says "hold up. I might haveta give you a refund unless you want something equal. We out of chicken strips." At this point, I've already been so caught off guard by her HORRIBLE attitude, and i glanced over and saw a pile a pizza just stacked up on a napkin right next to her that she was likely snacking on. Yall. I'm just grossed out. If you're going to sneak food at your fast food place, at least play it off by eating your own restaurants food. That's just so unappealing and made me want to throw up. Or here's a thought- have the pizza in the back and go eat back there! Imagine that! Wooow! So yeah. I got my refund. She had to get the manager to issue it and seemed very annoyed like i was an inconvenience to her. The manager was very abrupt as well. This location is hands down the worst one in all of the chattanooga area. Rossville boulevard is better than this one and is like Chick-Fil-A compared to this place. Save yourself. Do not visit this place. That sass, the pizza, the chicken, the manager.... All of that crap. Just no. No. No. read more

it was 11:30 pm (hours are 24 hrs) and we went to order through drive through and all the employee said was "last three digits" so obviously we were confused and they just said "only takin door dash right now. have a good night, bye" . 10/10 do not recommend. should probably update the hours if they're gonna take door dash. figured with a new building there'd be better service but guess not. read more

The owner of this Mcdonald obviously doesnt care about his customers or his reputation because this place is ridiculous. They practically throw your food out the window to you & then just shut the window in your face! God forbid you complain because you get the side eye & their attitude. This place is a disgrace & so is the owner. It called for a star so 1 is the lowest.I wouldnt even do that really. read more

I ordered lunch today for my husband through the mobile app. Paid for it online and sent him a screenshot with the confirmation information. When he arrived he was DENIED his entire meal because he didn't have my phone with him? Food that we had already paid for. The employees were rude, aggressive, and completely unprofessional. This has been reported via email, complaint filed through the mobile app, and corporate has been called. This is absolutely unacceptable and ILLEGAL. My husband works his ass off and not only was he denied the food that we purchased, spoken to like trash, but then wasted his entire lunch break dealing with BS and was unable to eat lunch at all. Inexcusable. read more

More concerned with making coworkers food than the peoples that paid. More concerned with talking than actually working and getting food out. Place is a joke, get some real workers in these bum places. This place is a downward spiral. read more

Save you money and time! Slow service. Always fighting among themselves. Orders wrong 75% of the time! Rude if you call them on it! Needs a new owner. read more

If you're in the mood to gamble on your order being completely wrong, likely dried out and cold with a nice helping of bad attitudes then this is your McDonald's. Good luck read more

Waited 25 min for a happy meal, get home and my kid is heartbroken because they didn't bother to throw in a toy. The employees are rude and service is terrible. Avoid this place I would give it zero stars if I could. read more

If I could give them a zero I would.. This is one of the Terrible McDonald's I have ever gone to and the only reason I go, because there in my neighborhood but after today I we never ever eat from them again. I ordered a McChicken that I ask for no mayonnaise so I went inside politely ask for another one with no mayo, over hear a employee that was on the grill say no that Bit*h is lying. They are very disrespectful with no common sense and can't Read I hope that they Fired all they a*** and close that place down because the manager seems to not care.. I we be contacting corporate.. read more

Slow, slow, slow, slow, slow, slow, slow, slow, slow, slow I have to type more so it's a review, not a tip .......... slow, slow, slow, slow, slowly ser read more

This McDonalds on Highway 58 is the worst McDonalds I have ever encountered. They took my money for a Mocha Frappe then when I got to the window they said the machine was broken since morning. Well, why not inform the person taking orders? Mochas are premium price and I was offered a lesser option drink which irked me for the second time this visit. I had been to this location for 3 days in a row and they still hadn't fixed the Mocha machine so I quit going for a while. On a whim, before I go there for another chance to get a Mocha, I called. After over a week, they still don't have it fixed. I just weaned myself off this location forever. Besides, they are sooooo slow. I see people pulling out of line all the time. I have even done it myself. When people are on lunch break, they do not have this kind of time to waste on this place. 100 thumbs down. read more

I don't even want to give them this star! Our double cheeseburgers were burnt to a crisp and the bacon on one of them was black from being burnt. Did they really have to make us wait so long so they could burn our burgers? Horrible place to eat, don't go there. read more

the food is ALWAYS terrible. The hash browns are always cold, the biscuits are always hard as a brick, the iced coffee taste more watered down, the play area inside has moldy waffles, pop tarts and dirty kids socks and moldy food all over the kids play area. One day I took my daughter there to eat inside and an employee ran into the restroom and started vomiting. They have a door leading into the hall where the restrooms are, I asked if that door could be shut because the vomiting was so loud, I was told no, that door can't be shut. Everyone on the lobby area was grossed out, I couldn't even finish my meal. I went through the drive through this morning and ordered and Moca Frappe, and was told the machine has been broken for awhile now even though I had just ordered one yesterday. read more

Absolutely horrible experience. I wish there was a zero star option. Waited over 45 minutes for food and they got the order wrong and left items out! No apology for the wait time either! 7 cars got their food and left and we were still waiting. Never going back! read more

Slow service rude staff, I live in this area and avoid this place because they have the worst service of any McDonald's in this area. I thought I would try it again on 3-11-19 and wish I hadn't waited 15 minutes for them to take my order in dining room. I t was not busy either they were all too busy arguing with each other etc. Finally I just walked out went to Waffle House for breakfast. read more

I rarely leave reviews. In this case I felt obligated. Not only are the employees extremely rude the service was ridiculously slow. If you do not want to serve people, do not work at Mcdonalds. period. It's that simple. We used a coupon and you would have thought we committed a crime! We got two big macs, it was LITERALLY two patties about as big around as a coke can with 3 buns and thousand island dressing. It is hard to believe they could hand these to people without bursting into laughter. The only thing "big" about it was the buns. Do yourself a favor, never ever go to this location. They might not be in control of the portions, but terrible attitude and ignoring customers is the exact opposite of what they are paid for! read more

I'll be brief. Pulled up to the drive through to people smoking right where you order. Yummy.

Stopped in approximately 11:10 this morning. Ordered 1 Large DeCaf coffee with cream. Came home and tried to drink it. I guarantee that coffee had been setting on the burner for hours. I added lot more sugar and cream and still had to pour it out. Worst coffee I have ever had. Have always had problems of some kind with that McDonalds. Others have been fine. Drive thru ALWAYS very slow no matter what time of day and other problems. Don't plan to ever go back. Nothing ever changes with that one. read more

This is the worst mcdonalds in the area. It would be faster to drive all the way across town to go to a different mcdonalds than to wait for this one. read more

Literally had the worst customer service in my life. Would not recommend going at night unless you want to wait in the drive thru for 20 min. Having worked in the fast food industry there is no excuse on poor customer service. read more

SERVICE ALWAYS SUCKS A double S here. I've given this location multiple chances. I've waited 45 minutes in the drive thru for a frappe only to be told ONCE I GOT TO THE SPEAKER that the machine is broken. Same with ice cream plenty of times. Once my grandmother went inside, we stood at the counter for several minutes and were never acknowledged, plenty of employees were standing around not paying us any attention, oh and the ice cream machine was "broken" again. Secrets out, in the short 3 weeks I worked at a McDonald's I've found that the machine is never broken, they just don't like to fill it with more ice cream. OOPS. . read more

Food cold Big Mac near cold and hard. Fries were ordered to be fresh, they were cold and hard. Ordered a senior coffee. I was charged regular and u tasted OLD BEEN SITTING A LONG LONG TIME. Then I called them and now they want me to bring the food back . I don't drive after dark to well. And i had done fed the nasty fries to th dog. Anyway manager had a employee that doesn't listen. read more

The employees and manager were very rude and unprofessional the day I visited.

The professionalism was a disgrace. I ordered two-hash brown and orange juice. The young lady did not offer me an option of either, small, medium or large. However, I gave her a $5 bill and she gave me some change back. I asked her to remove the orange juice and keep the two hash browns. She asked the team leader to take the orange juice off the order and hand her the ticket. However, the team leader said "what she did not have enough money to buy it? I immediately explain to the lady that the receipt shows that I have already purchased the items. However, I still had not received the order and they included the supervisor. The supervisor said that they would get in trouble if it were not their fault. I still had not received the order and explain that 1) I have not received the order and I have a right to change my order. I finally got my $5 back and went to the McDonalds on East Third and the first thing the employee asked me would you like a large, medium or small orange juice, and I said small. This is the kind of employees that needed on Highway 58. because they think that the actual own McDonald themselves. It is time for a change or this attitude will cause it to closed indefinitely​ read more