I wanted a BEC McGriddle combo. I was told I could only get SEC in a combo. The drive-thru speed of service was five minutes for a product that they should have a lot of prepared at 8amm read more

Very disappointing customer service experience at this McDonald's. On August 15, I accidentally placed a $5.37 mobile order at this location while I was actually in another state. I immediately called the restaurant, explained the mistake, and was told that it was okay and that I should receive a refund on Monday. Later, while trying to sort out my mobile orders, I called the restaurant again. My calls initially went unanswered, so I tried again. When someone finally answered, instead of asking why I was calling or allowing me to explain the situation, the employee told me, "Stop calling," and hung up on me. I later called one more time specifically to confirm the refund I had already been promised. This time I was told that they could not issue a refund because I ordered through the McDonald's app and that I had to contact app support. I explained that someone at the same restaurant had already told me I would receive the refund on Monday, but I was again told they could not do anything. I understand that I called several times while trying to straighten out the orders, but I remained polite. There was no reason to tell a customer "stop calling" and hang up without even hearing what the customer was trying to explain. What concerns me most is receiving completely conflicting information from the same restaurant: first I was told my $5.37 would be refunded, and later I was told the restaurant could not do anything about it. I have the mobile-order receipt and have contacted McDonald's Customer Service about the incident. I am simply asking for the refund I was promised for an order I never picked up and for customers to be treated respectfully when they call for assistance. read more

Ordered ahead online, 45 mins later and six encounters with clerks, ignored, 3 from manager, ignored, until given two sausage egg and cheese McMuffins without the eggs, clearly ordered on pickup ticket! No accountability or customer service. The staff is as automated as the broken robot systems, shameful. read more

McDonald's - Location - Fast Food Near Me - Chesterfield, Virginia

The burgers are amazing french fries and not so good about the chicken nugget but my little cousin loves chicken nugget so I'll say that I like the chicken nuggets too very good if you have kids I think that you should go there read more

Took an hour in drive through and lost my order by the time I got to pickup window. Had to step aside and wait again. Got home and they had left out 2 apple pies. Never going to this one again. Has to be the worst one in Virginia! read more

This McDonald's continues to be the worst one in the area. 18 minutes in the drive through line and then told to go wait for the goods that still isn't ready read more

McDonald's - Cone on the left is a joke. Cone on the right is just small compared to what they used to serve. And the price has gone up so much. - Fast Food Near Me - Chesterfield, Virginia

Tried again, parked in spot 11 ordered from the app, waited 12 minutes. Went inside and asked about my order, girl looked confused, found my order on a table and filled it for me. Whole lot of grab assing going on behind the counter. A complete shit show. read more

Well, I normally do not go to fast-food joints but today I spent the day with my two under 5 grandsons and they are big Happy Meal fans. LOL Well, I see the previous review for this location and I have to say we did not have any issues. As for food - let's face it it's McDonalds. All items were hot and seemed fresh - not sitting under a heat lamp for hours. I ended up using the self-order kiosks and despite not being a fan of them, I was able to navigate them fairly easily. My shout-out should go to the workers. Since using the kiosk, our orders came directly to our tables. I will say our meals came very timely and by a nice fella who asked if we were good and had everything. About 5-10 minutes later an older lady who was cleaning up asked us the same and even ensured we had enough sauces and ketchup. She also talked to my grandsons, very politely asking about their Christmas. As for the location: it appeared very clean in the dining area and in the lens restroom. So again fast-food is normally exactly the same but what made this location stand out was our encounters with the staff. Well done folks. read more

45 minutes to get drive thru at McDonald's. What a joke! Save time, do yourself a favor and go to a proper dine in restaurant nearby. You'll get your food faster read more

They are awful. Can't even get an Uber eats order correct. This is the 4th time I've had issues with them getting my order right. It's like they don't care. read more

I like this McDonalds a lot, they are usually fast food is always hot and occasionally I get a free coffee. You can't beat that. The only thing I hate is they have two lane and a lot of the time people end up cutting other people in line (so rude). read more

McDonald's - cars parked in front of a mcdonald's - Fast Food Near Me - Chesterfield, Virginia

Every time I go to this location I always say I'm NEVER going back but the kids (and I used to) love McDonald's. This time I nearly walked out waiting for my food- 2 happy nugget happy meals a chicken sandwich and an iced coffee took 20 minutes I used the kiosk bc there Was no one at the register, not due to being short handed bc they were fully staffed. Once we received the order, no apple slices or juices for both kids meals and no iced coffee and I specifically requested the toys for age under 3 and didn't receive them. Staff ignored requests and were almost emotionless - we ain't lovin' it with any experience and my toddlers too were quite disappointed. Everyone was quite disappointed in the entire restaurant read more

Had an early breakfast around 545am. No many places open this early so options are limited. They open at 5am according to the advertisement, however one side door is still locked. Everything is clean inside and out. I used the kiosk to order. When my food was brought, associate was very polite. Food arrived hot and fresh. read more

McDonald's - Big breakfast without biscuit - Fast Food Near Me - Chesterfield, Virginia

The store is 1.23 miles from my house. It was well after lunch, and I had a deadline for work, so I ordered for delivery. The food was cold - there are a lot of worse things in the world, but cold McDonalds fries is still pretty bad. They also forgot sauces for nuggets and ketchup as requested. I've literally been using McDonalds for over 50 years but this isn't the first time this store messes up, even when I pick-up (or try to pick-up) an order (but that's another story). The title of this review, if such a thing could be provided, would be: "This store never fails to fail". read more

Both kids said something is off about the French fries tonight. One said tasted like Goldfish and separately our other child said tasted like manure. Weird taste AND weird texture. What the heck, guys! Please can this be addressed? read more

I had a disappointing experience but credit to McDonalds for reaching out and trying to make it right. My cheeseburger was a mess, but my family members enjoyed their meal. read more

I ABSOLUTELY LOVE THIS PLACE!! Wonderful food! Sometimes slow service but in the end your food is hot and ready to go!!! When playing the game I hurt my finger so they lose a star For that read more

McDonald's - McChicken and a drink - Fast Food Near Me - Chesterfield, Virginia

We stopped in for breakfast before heading to Wal Mart while the dogs were being groomed out in Mosely. Every 6 or 7 weeks we take the dogs, have breakfast somewhere, go to Walmart, then go pick up the pups. There are not a lot of breakfast options in the area and we are getting bored with the 2 places we usually go to. I rarely dine in at any McDonald's and McDonald's isn't truly one of my favorite fast food restaurants with the exception of breakfast. This McDonald's experiance was so great I had to write about it. While our order taker seemed a little impatient, that was really the only downside. This location appears to be newly renovated, and has very comfortable and modern seating. Everything was super clean, too. Our food was brought out to us as ordered, and John came around to offer coffee refills, and when he noticed us finishing up, he took our trays and trash. Wow! What impressed me also was just observing the workers who were so polite and customer service driven. We will definitely come back to this location again. read more

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I remember when I would go here as a little kid I loved there kids meal that came with a toy. But their service is not my favorite.

Waited fifteen minutes so far. Told to pull in to #2 Reserved drive thru. No one has brought my order out yet. Even called on the phone and still no Order. How long does it take to make a quarter pounder meal?' Just made a second call. Finally after 20 minutes. I'll go to Brandermill McDonald's before I ever come back here again!'nn read more

Don't waste your time. They did an ugly remodel just to keep people from dining inside. Took out the drink bar and a register since they are pushing kiosks and less personal contact. The prices will not go down tho for less service. I asked when ordering if they did refills and was told, yes. While I was waiting for my food (long wait). A lady asked for refills on her drink and was told no. I went up and asked about that and the manager just said no. So I cancelled my order, took my refund and went to Chic fil A, where they will tell you it's their pleasure to refill your drink! read more

this is the closest location to my job where i get an hour for my lunch. i used to brag about how quick they were as i could come back and still have at least 30 mins to eat and relax. However, the past 3 times I've visited, today especially, I've spent my entire hour here, even being late returning to work. They do the thing where they send you from the drive thru to the curbside spots so it looks like they were fast on their timer. but once i was sent to the spot i was brought out the wrong food twice and eventually had to go inside, point to my receipt taped up on the wall, and demand it. next time when asked to pull up (which i almost did today fearing this result) the answer will be no. if i even dare try to come back with an hour of time. read more

Used the drive thru last night. Ordered a double quarter pounder with cheese. What I got was one measly patty that looks like someone bit into part of it. The box it was put in said double quarter pounder. Not a happy camper! read more

McDonald's - a hand holding a cheeseburger - Fast Food Near Me - Chesterfield, Virginia

Ordered two cheeseburger meal without pickle in the drive thru. Got two cheeseburgers with pickle wrapped and marked "no pickle." Not sure where the breakdown was. Also, had to ask for a straw. Food seemed somewhat fresh. read more

McDonald's - Fast Food Near Me - Chesterfield, Virginia

ABSOLUTELY AVOID THIS STORE! I placed an order today and when I went to the parking space to enter my parking space number (today was the first time I've used this feature of the app - because the dining room was closed for renovations. I couldn't find where on the app to enter my parking space so I drove to the drive-thru window. The employee asked for the code I had gotten when I ordered but by this time, I couldn't find the order number but I could see the reciept (which doesn't have an order number on it). She told me to drive to the first window. There I showed the manager the receipt on my phone but he told me that there was no order in the system that contained the items I had ordered. He said that order was probably cancelled which is why the code had disappeared and the order didn't show up in your system. This is absurd. I have a copy of an actual receipt - with, or without a code, it shows the order - and I can't imagine that if the order was cancelled that there would still be no record of it. By this time, I was late for a doctor's appointment and didn't have time to argue with the manager and he was clearly not interested in helping. To be honest, as a former McDonald's employee and customer for 55 years, I have literally never had an experience this horrible at one of your stores. read more

Wait an hour in line. Food was cold and stale. No sauce. Horrible experience. Won't ever go back to this location

Every time i visit this mcdonalds, i either get something cold or just tasteless. I don't know why but this McDonald's just doesn't taste good compared to others I've been to. read more

Came through drive through and placed my order which included 13 chocolate chip cookies for $4.99. Received my order and I count the cookies. There was 11 cookies. I waited and the MANAGER comes out and asks if I needed assistance which I told her about the 11 cookies and she proceeded to get an attitude, did a net twirl like the exorcist while rolling the eyes and said: there's 13 cookies in there. Which I replied, I just counted 11. She insisted: I saw them count 13 cookies one by one. I replied, do you want me to count them. She did her exorcist, neck twirl and eye rolling that finished with a nod and her saying yes. I proceeded to take out and place 11 cookies spread out across my dash. She did her exorcistneck thingy again and with shame said: I'll go get you the 2 cookies. No apologies no nothing. This is customer service you got going on McDonald's? Whatever happened to "The Customer is Always Right" within reason. Instead they argue like a bratty teenager that's too lazy to get 2 more cookies. Check your customer service at this McDonald's. Rude Manager. The Manager acting like a damn child. read more

McDonalds vs. other fast food restaurants: 3 Stars Hancock vs. other McDonalds: 4 Stars A McDonalds is a McDonalds is a McDonalds, right? Not so fast. This is one of the newer McDonalds in the area and, conveniently, closest to my house. This is one of the cleanest and best maintained (both facilities and staff) in the area. I'm fairly convinced that this particular location has been scalping talent from Chick-fil-A since this is the friendliest McDonalds staff that I have ever seen. Also, my wife and I are also convinced that the Sweet Tea is better at this location than any of the others on Hull St (perhaps they use different water?); it doesn't have nearly the sour aftertaste as some of the others in the area. I have a hard time giving a McDonalds 4 Stars, but this one almost earns it. The 24 hour drive thru is also a very nice touch for this location. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Chesterfield, Virginia

There is no play area for kids. So if you are looking for that you'll need to go somewhere else. Seems like they made this one a little upscale. Everything was great. Food was good. Line was quick. Restaurant was clean. Even at noon for the lunch rush. There is free wifi which is always a plus. There is a TV inside and seating outside. All in all a good quick stop for lunch. read more

Literally outside waiting for the last 25mins for fast food this is insane... horrible service...

Ok so the line is 20 cars deep in the drive thru. It's a Thursday nite. I decide to go inside. Two people in front of me. The place is a mess. The floors full of fries and shakes all over. Completely disgusting. About 10 employees working inside and no one knows what's going on. All the orders waiting on FRIES! Well you have 20 cars in the drive thru, common sense tells you to drop as many baskets of fries that you can!!! I place my order and after paying ask the cashier for my cup for soda. She says that they will give me my soda with my order. Real weird because the soda machine is out in the customer area. I wait 10 minutes for my food and as the hot food is sitting getting cold they are waiting on.....wait for it....wait for it..... FRIES! Duh! So my sandwich and nuggets got cold. The manager finally graces the customers with her presence and asks if I got my coke and juice. I said no. I mean unless I put them in my jeans pocket no. The cashier obviously wasn't trained properly. This is a management issue. The staff not communicating is a management issue. Shame on this McDonalds. read more

Ok so today 11/7/2022 at 11:03 my order was $36.17 . 4 McDoubles no onions small fries 1 McRib extra pickles and onions 2 large double quarter pound meals large extra pickles. The young man at the counter was grate took the order spot on now from the front of house to the back of house it fell apart. All sandwiches were wrong but all wrappers and boxes had special order receipts just not made properly the large fries were not half full and all fries were cold . The only reason they get one star is because of the young man who did his job properly. I should have went to Burger King at least that way I would have got it my way . Thank you McDonald's will not be at any of your restaurants again read more

It's McDonald's. But this drive thru is ALWAYS SUPER SLOW. So if you just want a drink, don't use the drive thru. Freshness of fries are hit or miss. The other location down by 288 is fast and always get hot fries. read more

I was dinning In and waited 20 min for my food went up to check just to get sassed at by the lady in charge telling me my order was carry out although it wasn't. read more

Poorly managed location. Employees don't make eye contact or speak even when spoken to. Everything is broken all the time. They have 2 ordering screens and apparently don't know how to use them so the orders are usually wrong. Drive thru lines are ridiculous, and I usually just get an unsweetened tea as I don't eat fast food. You'd think they could pass it out the first window when you pay if they're delayed at the second right?!? read more

This location took the fast out of fast food. No one took our order even after making eye contact. Not even a prime meal time. ‍

How in the heck does McDonalds run out of soda across the board?!?! Not acceptable to me. We left the drive through when they told us that... read more

Horrible service. The staff was incredibly rude and I was given old food. I know not to eat here again. I wish I'd viewed the yelp reviews before I'd spent money there. read more

I'm not sure which McDonald's is worse ...this one or the one up the road in Brandermill. When it comes to the drive thru you can just forget it. We got in at 10:19 and finally got our order at pulled out from the window at 10 39. What in the actual fuck. This is the worst drive thru ever. In addition the guy taking the credit card is laying his head down in the window sill. Jesus Christ dude go home if you don't want to work. read more