Recently reopened and remodeled... Poor timing poor service ... long lines .. most importantly bad food too !!!

They remodeled and still can't get drive thru right I was first car on left waiting a second car comes behind me and the one to right they take the right car order first- then with All that staff inside and still unorganized and it takes 15 mns from ordering to get our food- Nuggets were burned, fries over salted and the big Mac had one dot of sauce. The only thing that was good was the coke. My daughter's frozen Fanta wasn't mixed either. Why do I have to ask for condiments AND napkins. read more

The $5 meal deal is a C tier. it's alright but the McChicken is Ok but the bottom bun on the top is burnt a little. The fries are hot as a volcano I burned my mouth and taking a sip of my coke, the coke tastes so bad, it tastes like medicine even the straw can't help it and I moved to the Chicken McNuggets and It wasn't bad but I saw something strange inside of my Chicken McNugget, a little burn mark there, and that's cool but still C tier. read more

You messed up my fucking order and you didn't ask me if I wanted anything else they did it more then once and they took forever to give me my food damn troll! read more

Sitting at the drive thru for 10 minutes maybe longer. It was after lobby hours, so pretty much had to wait for a long time. Lucky that I didn't feel like going anywhere else smh. read more

If I could give them a negative rating I would! This unfortunately is my neighborhood location and the worse. I order once in a while via Uber eats maybe once every few months and every time they mess up my order. Forget to put food in the bag or get the order wrong all together. The management and staff seem to have difficulty in performing the job they have and are extremely unprofessional and give a bad name to this establishment. I seriously hope that the owner of this particular franchised store reads these bad reviews as I am not the only one who has had this exact same issue. read more

I recently worked here and it was an amazing experience. I learned how to grill burgers and make fries. Learning this has allowed me to receive multiple offers from other restaurants as head chef. I want to thank this McDonald for everything it has done for me. I recommend this place. read more

This place is the Mexican equivalent of the 1940s film Casablanca: people who are obviously of Mexican descent just hanging out here, drinking their dollar coffees and sitting in their chosen spots for as long as the dollar coffee can keep them sitting down, and talking in Spanish mostly about this and that and the other. Every now and then someone will walk through and start begging for change. Every now and then well-dressed Jehovah's Witnesses will show up and leave their literature on certain tables during the time that they are here and will take up the entire large center table's space, forcing anyone who sits there to interact with them. This is no joke, this is NOT a racist rant or religious dig, there are people who will sit here for hours! It's really disappointing that the management here or the regional manager at McDonald's tolerate the endless stream of people sitting around in their store ALL DAY LONG, doing absolutely nothing all day except sipping on dollar drinks, wasting space, driving away entire families and havw no other function but to breathe, talk, and try to stay warm in the winter or cold in the summer. Since I have been coming here for a few years now that's all that you see, and if come back here 2 hours later the same people will still be sitting in the same spots, talking about absolutely nothing in Spanish and doing nothing but wasting time. There are barely any seats for paying customers who want to just sit and eat their food quickly or with their families, but if this is the way McDonald's runs their restaurant here in the Brighton Park then I guess I'll have to find someplace else to eat! P.S. - the food is simple McDonald's fare, but its a quick fast food place to eat - if you can find a spot to sit. (There's absolutely no way to give this place 0 stars at all whatsoever, but my best advice to you is this: avoid this place at all costs unless you want someone to walk up and try to sell you tamales! This ACTUALLY HAPPENED.) read more

McDonald's - Better you stay away during their morning rush and after school. Even during the few slow times I've stopped in its ALWAYS JAMMED. - Burgers Near Me - Chicago, Illinois

This is by far the worst McDonalds I have ever been too. The staff is rude and very unhelpful. They also cannot seem to correctly make a meal. The only thing positive think about this place is the exit. read more

Ordered through the app, went on foot after they closed indoor dining. Employees refused to bring my food curbside. Waited in the freezing cold for 10 min and they still never refunded me. Trash ass McDonalds read more

I've have stopped at this location more than three times, and only because it's on my way home and the closest to me but they are always either "closed and getting ready for breakfast", "our system is doing a software update", and "we are only accepting cash at the moment". If any of those are the case, then we call yourself a 24 hour location! Unprofessional! I have placed online orders as well, and it's accepted, and upon arrival, they have cancelled my order! There's always something that wrong with this location! Giving it a 1 star because it won't allow me to add review with 0 stars...... read more

If I could, I would give this Mcdonald's a 0/5. This has nothing to do with the food quality of McDonald's. It is because of their dumb decision to put balloons by the cashiers. How do you expect your customers to see the menu??? Whoever decided to decorate it for St. Patrick's should probably get fired if I was the manager of the store. read more

McDonald's - Burgers Near Me - Chicago, Illinois

They won't even let you eat inside. Why should I have to suffer cause McDonald's won't pay to have someone check for proof of vaccination?

ambience isn't bad. not liter with trash and/or homeless people. first time being in this location soo food was great, but we'll see what happens with repeated visits.. so overall didn't wait long there was no line keep in mind I came around 7:50-8pm(could change depending on day or what's goin on) service was good read more

They always have my order in point! The employees work hard! If people complaining is because they think they are in a 5 start fine cuisine. After ordering they think their food will be ready in 1 minute. If you are NOT patience dont go out! And cook at ur house!!!!!!!! Kudos for this mcdonalds! UR ARE THE BEST!!!! Thanks for making awesome mochas read more

I am not one to really dawdle on McDonalds experiences, but I have to. They did recently remodel the place, and I can appreciate that. The service though is more what I am going to review. Every time I go there, I get great service and always with a smile. The guys and girls are really friendly and polite. Manners to me means a whole lot and will decide sometimes if I come back to an establishment. I for one do like the fact that they will recommend something if your "not sure" and that really doesn't happen in fast food. The girls more so are super friendly at the drive thru with their smiles and "good morning how are you sir" shpleel. Awesome manners is what I am reviewing on, cause McDonalds, hmmmmm, doesn't do much for me. read more

McDonald's - Burgers Near Me - Chicago, Illinois

Ugh. I have tried and tried to give this McD's a chance, but they keep getting my orders wrong. Yesterday, I asked for no mustard on a cheeseburger, and what do I get when I open up the wrapping? No cheese. What?? Also this McD's McCafe is not up to the same quality ad other locations. I love to treat my wife to a caramel frappe but this location always makes the drink runny, doesn't fill the cup to the top, and it tastes watered down. They may have renovated to make the place up to date and added a kids play area, but that doesn't make up for the poor service and quality control. read more

The employees are all very nice here. They pretty much get the orders right majority of the time. read more

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I am sick and tired of this McDonalds not getting orders right . If it wasn't for my 5 year old that wants McDonalds once in a while i would never stop by this place. Like how fucking hard is it to not put pickles and onions on a cheeseburger ONLY KETCHUP???? I went on the drive trough and the cashier even repeated the order back to me the correct way. This is not the first time is it really that hard??? read more

Stopped at this McDonalds on my way home around 11pm. Everything was fine when I ordered. However, after I ordered, I waited about 15 minutes to get to the payment/pickup window. I ordered a large Diet Coke, 2 big mac's and a McDouble, nothing crazy. The Diet Coke was just as expected, however the buns on burgers were stale and the burgers were cold. The meat was cold, the cheese was cold. I would not recommend this McDonalds and I will avoid it in the future. read more

My dad hardly speaks English as is.. he went through the drive through and the girl who was taking orders was completely rude to him that he had to get out the car & go inside to ask for extra sauces from a different person.. Monday the 27 of January was when this happened around 6 o clock. hire people who are more customer friendly cause that's just not okay. read more

I feel bad slamming this McDonalds, but that's what I feel compelled to do. They have a dual drive thru, and yet it routinely takes me 10 minutes to get a single cup of coffee. I don't understand why it's so slow --no matter what time of day-- but it is. The location is convenient because of my commute, but I dread pulling into the lot, everytime, knowing that I'll be sitting . I give the wokers credit. They must know how long it's taking, because often they hand me my coffee at the first window when I pay, knowing I've been waiting 5 minutes just to hand them my credit card. Maybe it's because of turnover, maybe it's just the time of day, but I know I've been to plenty of other McDonalds that have had their stuff together. read more

Funny store, my girlfriend wants to have chicken nugget like 3:30 in the morning. So I drove all the way from south Chinatown to this closest McDonald to finish my mission. So they told me they were closing and could not sell me any chicken nuggets, and basket fast will be serve 1 hour 30 mins later. I will very disappointed, then my friend put out a stupid idea. "Tip her $20 bucks see if she would sell u that " ............ I finished my mission. Money makes things happen!!!!! Evan a close McDonald sold me food and also free fires and drinks lol read more

This morning I ordered breakfast thru the mobile app. I noticed that I entered as pick up by mistake when I was already by the drive thru intercom. I thought I was going to just pick it up by the window. No big deal right? I talked to the ppl inside if I could just pick up thru the window and they keep saying no and that I have to park my car and come in to get my food. The manager in there also gave me the death stare with her eyes wide open and says the same thing. Mind her I'm the customer and I was the one that paid for the food. I asked her calmly if I just get my food thru the window which will save me time but the manager keeps denying my request and still tries to win her case. Now I'm pissed. I have to come into the restaurant when I was in a hurry to get to work and yet I have to take this heat from the manager like I stole her money. At this point I already wasted so much time so I just parked my car and went inside. I then ended up waiting for like another 6-7 mins on the pick up line with only 3-4 orders on the screen being in process with no one waiting in line when my food should've been ready. Oh the worst part about it was when I finally got my food, went back to my car and drove off I found out that my cup of coffee has 10 x cream and 10 x sugar in it. I always order coffee with only 2 x cream and no sugar lol. Good job McDonald's you guys made my day this morning! read more

Very poor service through the drive-tru by a chubby hispanic girl, even taunting me like if I'm the one giving her attitude, when they are just not organized about orders and asking me things they should already know. One of the worst drive-tru in Chicagoland so far. Not coming back. Thank you read more

80% of the time my order is wrong always something wrong. I dont understand the problem with this restaurant, I really think they need new management cause the hiring and rude employees is so aggravating I love McDonalds and this is the closes one can someone please help this mcdonalds coporate or who ever owns it, cause yet again I am let down. All I ask is that you get the order right that's all I'm not trying to get no one fired but ENOUGH IS ENOUGH STOP WITH THE BAD SERVICE ALREADY...PLEASE...The new juicer and tastier quarter pounder...SUCKS its smaller bun was burnt, meat wasn't cooked all the way, soda was out of syrup and fried always cold. read more

I just can't understand why it takes 20 minutes in the drive through at any time of day. Even one am. Makes no sense.

I am not one for promoting this type of franchise; however, I was really impressed with the service at this location. I needed to stop and pick up some breakfast on the way to visiting my mom and this was the only place that had a drive-thru located on the south end of Archer Avenue. I kept thinking to myself that I should've made something at my house and heated it up when I got to the city. I got onto Archer Avenue on Harlem, thinking that there would be something with a drive thru by the time I got to my destination. It wasn't until I passed California I saw McDonald's. I wasn't happy about stopping, but it was my only choice. I ordered two bagel/coffee meals. 1. I've NEVER had McDonald's coffee before. This location brewed it very nice. It was quite good. 2. I normally don't eat breakfast from a fast food place, but their egg and bacon bagel sandwich was delish! 3. The young woman taking my order and the young man handing me my order were so polite and happy. How exciting it is for me to have found a place on the south end side of Archer Avenue with a drive thru! My life has become so much easier. read more

Completely new building. I'll miss the old playland, but the new facilty is larger and cleaner. Same McD food. Has McCafe as well., but there's also flat screens and lots of different seating areas, inclluding a large area foir families(enclosed in the playland). The two drivethru windos seem pointless, but no loss of parking. TRoo bad the walkup isnt open 24/7(drive thru is) read more

IF YOUR LACTOSE INTOLERANT THIS MCDONALD'S WILL GET YOU SICK!!! I do not like going to this McDonald's would much rather drive to the one on 42nd and Ashland. Every time I am at this McDonald's on Archer they screw up my order. I mean how hard is no cheese? I would have been forgiving about it, Had I not had to send the same sandwich back 3 times in that one trip because they kept sending it with cheese and arguing with the cashier about it, It is a sad excuse for a McDonald's. Service here is not so great. Waited 3 months went back had to go back up and re-get my food because once again there was cheese when I said no cheese. read more

Slowest McDonald's ever. The drive thru line was super long so we decided to go inside. I was handed my food but missing my drinks so I had to wait 15 minutes. By the time they got my iced coffees the food was no longer warm. I don't know how this is supposed to be fast food. read more

Went here before through the drive thru and had no issues. It was lunch time so it was crowded. I went there today and was the only one in line at 11am. I got a meal and then switched out the pop for a caramel frappe. I pull up to the first window and pay, no issues. Pull up to second window and get my food, no problem. But the drink was an issue. At this time there was another customer so the asked me to pull up and wait. 5 minutes later and I still didn't have the frappe. Since no one was there, I went in reverse to the second window and cancelled the frappe and just got a pop. I saw they were making it in the background. I just didn't crave it anymore at this point. They partially refunded me for the up charge too. It will be a while before I go back. read more

Just came back from McDonalds & it wasn't good Very stingy with the fries (which were stale, cold, & unsalted) This new cheese on the sandwiches taste horrible and unpleasant Like i said before, the food was cold (maybe laying there since noon) The service is mediocre, so don't be surprised to be waiting 20 min for your order read more

I hate going to mcdonalds and getting old food, but this one has never dissapointed. Maybe its just good timing, but the few times ive came here its always been super fresh and good. read more

McDonald's - Druve thru - Burgers Near Me - Chicago, Illinois

My wife called today in the morning about 8:45am. And she asked if there was 1.99$happy meal for family night.. The manager said yes... We came in later at 6pm and the looked at us like we were pieces of shit... They did not honor the mistake..but we still ate here... They also got my order wrong, I sent my child up there and my child told me that mayra said, this bitch again..... Wow.. I will be calling corporate. . Won't ever come back here...bunch of morons, and they want more money...,7/19/16 read more

McDonald's - McDonald's on archer and rockwell - Burgers Near Me - Chicago, Illinois

they always get my order wrong!!! and this spot always makes me wait super long on drive thru. If i dont look in my bag when i get my order i will get mad later because they always get either the order wrong, or forget to give me something. Do not get me started on the staff, SUPER UNPROFFESSIONAL, and thats me not saying something else... read more

Worst McDonald's! Bad service, fake kindness, and just ignorant. What's the point of kiosk if they are not going to bring the food to your table. read more

F ALL THE HATERS. Yes this McDonald's is busy all the time, especially the drive thru but I think that this McDonald's has better food than a lot of the McDonald's I've been too. Like the fries are usually not cold, it's fresh, it's good quality because their stuff goes fast. It's busy busy and it's a good place. Plus they try really hard to make the place have good ambiance. There has been multiple occasions where I would see FRESH AND REAL carnations on the tables. Now that's what I call tryin read more

I been coming here for years .. This employee that works there...She's a heavy set lady been seeing her there for years working there I personally didn't have a problem with her cause i speak English ... But for years seen her taking orders to Hispanic customers that don't speak no English and when she takes their order it sure disgust me .. Why cause I have heard her speak Spanish and I'm pretty sure she understands and instead of using her bilingual skills and helping our people she seems look down on them ..While they are struggling to give her their order in English she will continue to speak English ... Really sad not sure if mcdonals don't allow there employees to speak Spanish to help take customers orders .. Just really sad she is like that .. If you didn't notice it ... Keep an eye on that read more

Waited at the drive through for 15 minutes for 2 mcchickens and a drink, nearly fell asleep in the drive through. And my bread was "crunchy"?.... I'll starve next time, thanks. read more