I've been to this location 4 out of five days this week. I'm working nearby so it's convenient for me but honestly, I'd come here even if it wasn't. I've been through the drive through and inside and each time any employee I encountered was SO NICE. Always smiling, speaking kindly, and helpful. Even employees I didn't have direct contact with thanked me and wished me a good day. The food was good too, but the customer experience was on another level!! read more

Waited about 1 hour in the drive thru they need more staff on a Saturday shit is terrible

This location has a huge play area, which is a big plus for families with kids. Service was a little slow -- I waited at the counter for quite a while just to ask for a cup of water. The tables could also use more frequent cleaning. Overall, the space has a lot of potential with a few improvements in service and upkeep. read more

Waited about 30 minutes for my mobile order which was some how still not ready when I got to the store. Told me to park on spot 1, there was already someone in spot one who was also told to park there. Food finally comes, I leave, get home and no bbq sauce to be found in the bag despite being on the order and receipt. Honestly my fault for not checking the bag knowing it's McDonald's but just ridiculous and should not happen after such a long wait. Just know before you go to this McDonald their 1.7 star rating is for good reason. read more

McDonald's - Proof of bbq sauce order - Fast Food Near Me - Chino Hills, California

I wish I could give them 0 star. Bums, just close already. After letting me know there wasn't any sweet and sour left I requested bbq only to get home to zero sauces for my child and I!!!!!! And then to not have any of the grinch socks with our happy meal. Just some Star Wars characters. S/o to you guys for being minimum wage and still not being able to get your job right. Good luck in life and thanks for nothing read more

Idk what's going on at this McDonald's but it's clean, has the self filling soda fountains, the kiosk's print out receipts, people come to the counter when you stand at it, they have enough workers who actually have smiles on their face, one of the workers greeted us at the door, another one complimented my little girls dress! I'm like where am I this can't be McDonalds I don't know why you all give it such low ratings these things alone are worth 5 for a McDonalds!!! read more

I really don't want to leave a bad review since this is my neighborhood and i am always buying from this place but last 3 times i ordered curbside i have to go out of my car and go inside and get my order since they are either short staff or does not care about the curbside And to add to it food are already cold fries was way old and cold and i love their fries i was so disappointed read more

This location is really odd. No one answers the phone. Also you could be stuck in the drive thru with no movement for twenty mins. Finally, they ask you to sit in a stall after twenty- thirty mins in th stall. They're extremely ineffective in the drive thru. read more

Horrible customer service. Like a bunch of 16 year olds running the biz. It's crazy, how this generation lacks work ethic. 430a crew.

Whoever worked on taking drive thru orders between 7:30 pm - 7:40 pm 05/20/2025 (yes I'm being specific so management sees this) needs more training. Not only had me waiting for 10 min right at the order area for drive thru customers, but took the orders of 3 cars on the other drive thru lane while I was there in the first place before, only to say "I'll be right with you." Can't even acknowledge what you did and no apology is sad. Job should be simple considering I worked food for a long period of time. read more

Outstanding Service from Calvin and Hodia! Sep 6th around 7pm -- I had a wonderful experience at the inside counter, thanks to two exceptional employees, Calvin and Hodia. They went above and beyond to ensure I received exactly what I needed, handling everything with patience, professionalism, and genuine care. They made sure I was happy with my order. It's rare to come across such thoughtful and attentive service -- Calvin and Hodia are true assets to your team! read more

Driver thru sucks as always. This employee is getting paid $20 an hour and won't do his job. Why? If you hear a male's voice in the driver thru taking your order, you're screwed. $20 an hour and can't do their job? They deserve $10 and hour. read more

McDonald's - $20 an hour for this? - Fast Food Near Me - Chino Hills, California

Came in on Jan. 14 and Abigail was very attentive to me. I couldn't make up my mind and she had great patience. She even complimented my sweater which made me feel seen. AMAZING CUSTOMER SERVICE SKILLS. Some of the McDonald's employees here should take notes. read more

I'm going to be honest with you there has not been a time and we have not waited. I come here once a week with my granddaughter. The only thing that keeps me coming back is this wonderful girl name Julissa. She ALWAYS has a smile on her face sometimes it's frustrating waiting so long but then she just greets everybody so kindly. I hope the owners read this review. read more

I live close to this location so I take my son for his hamburger after karate . We've been coming here for a few months and had really bad food poisoning after eating here today . My son had non stop vomiting for hours and I had another GI issue I will never eat at this location again. . read more

Do not come here! We placed a mobile order after 9pm and waited in the drive thru line for over an hour and fifteen minutes. Their service is so slow and inefficient. I will never come here again. read more

Do. Not. Come. Here after 9PM. They have the slowest drive thru and it will take you 1HR to get your food. Disneyland on a busy day at Carsland will move faster than this drive thru. Avoid at all cost!!!! read more

It's been a while since I was last here at this location and I quickly realized why... their service here could be improved considerably. I arrived past 930p on a Monday night and proceeded to their drive thru. Now I do take into consideration I don't know their staffing situation or the workload and processes inside but there were only 2 cars ahead of me so I figure it will move pretty quickly. Unfortunately it did not and I waited (patiently) until it was my turn but this has been similar instances in past visits to this location. I truly hope this is just due to short staffing but the speed in which they tend to customers here is just slow. If you're ok with that, then this is not an issue. So come here if you're local and are hungry for some Mcfood.. read more

Great service and food is hot and ready nice job overall 5 stars and place looks nice

i do not recommend going to this location. i usually always receive an attitude from the employees (that i like to ignore because i'm sure people have bad days) however after receiving crappy service, i got home and bit into this... i don't know about you but this isn't something i'd personally like to eat. read more

McDonald's - Fast Food Near Me - Chino Hills, California

Ordered a cookie box. They must have been freshly made which is good, but they are all stuck together smashed up in this box. Can't even give them out to the kiddos now. They all break apart read more

McDonald's - 13 Cookie Tote - Fast Food Near Me - Chino Hills, California

Delicious coffee, food that has been prepared the same way for years. I want to note the playground, it's a big plus. I liked the potatoes. Often turns out not very tasty, but here is good. The food was prepared very quickly. read more

McDonald's - Coffee - Fast Food Near Me - Chino Hills, California

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Horrible customer service rude the female manager sees these things happening and just stands there and watches the drive-through person 7:34 PM November 11 so if they do see this to know that this person's customer service is extremely horrible and it is literally the manager come on Ronald McDonald looking into your staff read more

Dianna's so sweet and kind and she offered amazing customer service:) Food was sosogood

I honestly don't know how this McDonalds is surviving. If I was corporate I would close this one. 1.5 stars overall for a McDonald's? Who is managing this place? I have YET to get ONE order right. Ever. It is absolutely unbelievable. Comical if not so frustrating. Fast food workers want $30 an hour and can't even remember to put the cheese in a cheeseburger, or put a list of items into a bag. The kids need to eat healthier anyway. I hope you go out of business. read more

McDonald's - One food item. ONE. Like an underhand pitch to an MLB player. - Fast Food Near Me - Chino Hills, California

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The food was fine. We went to the 2nd window to get our order and the employee said they ran out of honey. We said we were not told that when we made our order in the drive-thru. He told us to hold a second and left the window. He came back with a bag he handed us. We drove away with it and when we got home we checked what was inside. There were over 30 packages of honey. We thought that was so rude because we ordered 2 burgers and fries, and 6 pc Mac nuggets. He decided to give us a crazy amount of honey for a 6 pc Mac Nuggets! It was rude, inconsiderate, irresponsible!! He wasted money and food that was not his!! Please, make your employees understand that customer service is key for any business, and that there is a lot of people starving out in the streets for them to waste food. Also, remind them the food in the restaurant is not theirs, so they shouldn't waste it. read more

McDonald's - Honey packs given for 6 piece Mac Nuggets after we used 4 packs. - Fast Food Near Me - Chino Hills, California

Had a craving for the soft serve and stopped by on Sunday night (2/18/24). The person that made the soft serve did a great job, so pretty, straight, and did not skimp. Great job! read more

McDonald's - Soft serve (2/18/24 evening) - Fast Food Near Me - Chino Hills, California

I love this McDonald restaurant in Chino Hills. Foods great, they serve fresh and hot. Good service, i recommend specially breakfast time. read more

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Got breakfast it's 6:21am to be exact right now. And the eggs on the breakfast sandwich I got is still cold, nearly frozen.

I would like to recognize Iman! She was awesome. We arrived a minute late after the breakfast menu expired. My 2 kids really wanted a breakfast sandwich and pancakes. She still made it happen and brought a big smile to my kids face. What a perfect start to our day. Thanks Iman!! read more

This McDonald's is average for me. First off, it is in a very, very nice area and a convenient area. I have found the lines to be relatively quick despite what other reviewers have posted. I have not always gotten what I ordered, which to me is kinda a big deal. Like ordering an extra fries. Also the fish filet sandwiches seem smaller than they used to be. I don't know if that is a global or local issue. They also use to put on more tartar sauce or whatever that sauce is they use. Now it comes fairly small with little dressing. I still love their fries though. Always good here. The diet coke was a bit watered down. 3 stars for me. I like this location, but I think a few minor things could be changed to make it great. A few years back, this place would have received a higher rating from me. Staff seems nice and were wearing masks! read more

McDonald's - Fast service in the drive-through - Fast Food Near Me - Chino Hills, California

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This is the worst McDonald's. Workers are rude they ignore you as they talk amongst each other, I'm so willing to drive somewhere else fu@k this place!!!! read more

This place is AWFUL!!!! We waited over 30min....in the drive thu!!!!!! What are they doing in there???? read more

A horrible experience at McDonalds. Ordered using the app and have been waiting over 20 minutes for a quarter pounder, fries, and shake. I could have gone to a nice air conditioned sit down burger place and been served a nice meal by now. WTF! I wish I could give negative stars! read more

Came in for a lunch stop. I was craving two double cheeseburgers and fries. And they hit! So good. My food was fresh and fast. Service was good too. Restaurant was clean. Idk why this place has bad reviews but I hope mine helps. Thanks for the good visit. Keep it up. read more

McDonald's - McDonald's is good every now and then haha - Fast Food Near Me - Chino Hills, California

NEVER AGAIN!!!!!! They at the absolute slowest place in the world. I should have just turned around and just left. I placed my order at the kiosk and waited about 25 minutes for one meal and apple pie. Absolutely ridiculous. I will never come here again in my life. read more

The burgers are delicious and I really like the latte, it's very tasty. We like to come here because there are children's activities. Children love to play here. There are a lot of tables to sit and eat read more

McDonald's - Fast Food Near Me - Chino Hills, California

good customer service they gave a mcflury for 5 dollars even tho I didn't have enough

The food was good, McDonald's style. I ordered a Double Quarter Pounder with cheese but got a Quarter Pounder with cheese. Otherwise, food was good. read more

McDonald's - the inside of the restaurant - Fast Food Near Me - Chino Hills, California

This is the absolute worse McDonald's ever the fries are always cold after you cream your coffee it turns lukewarm I have to go back home and warm it up in the microwave also the coffee is overpriced the location on Central that McDonald's coffee is only $1.39 with tax for a small the coffees remains hot after creaming at this location and just that quick the chino McDonald's just raised the price to 1.79 but the coffee hot still I guess the rise in price has to do with the 20 dollar minimum wage read more