Wow, all I can say is wow. This McDonald's is unorganized. Went tonight and got two six piece... or I thought... they gave me 4 in each box... missing my other 4.... F read more

McDonald's - Fast Food Near Me - Cincinnati, Ohio

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Couldn't even get to order thru the drive thru. Could not understand or hear the attendant. Mumbling and no sense of urgency in trying to take an order. I tried twice with no luck so I just drive away. (If I could give this a 1/2 star I would) read more

Longest wait time I've ever experienced in a drive thru. I was in the Drive Thru for close to 25 mins! Cars in line didn't move for 8 mins straight. Workers seem unprofessional and upset. read more

Oh my freaking god this was one of worst experiences ever. Okay so what happened is we ordered 2 plain double cheese burgers with mayo and two more plain double cheese burgers but with ketchup. But the lady taking our order was confused and kept saying we wanted something different. We also got a sprite,coke and two fries. The drinks and fries were fine but when we got the burgers they gave us two burgers with both mayo and ketchup but they put so much it was falling all off the burger. Then gave us one burger with nothing on it besides cheese and meat. But one had onions on it even though we asked for it to be plain with ketchup. So all the burgers were wrong horrible experience. So dumb! read more

No hot cakes with my big breakfast with hot cakes. No cheese in the breakfast burritos.

I placed a mobile order and was told, at the speaker, to proceed to the second window. I followed those exact instructions only for the first window attendant to yell at me, unprofessionally, incoherently, slurring every word he could conjure up in his limited vernacular, accusing me of not paying. I understand the inconveniences, the discomfort, and the general malaise of serving food late night, and all I'm going to request is that if you cannot handle that shift with a shred of compassion, dignity and self awareness, that you re-asssess your life because there's absolutely no reason to take your miserable feelings and pile them on people ordering fast food after their own long, late night shifts. Rethink it. Regroup. Do better. Nobody needs that. I hope you heal. In hell or otherwise. read more

Food was fine, it was the snotty attitudes from the 2 employees behind the counter that makes me not want to return. Not much of a dine in McDonald's eater so I had no idea that paper cups are no longer supplied for ketchup. You are supposed to put the ketchup directly on your food. So when we asked for little cups for the ketchup, 1 male employee acted like he had no idea of what we were asking for so he deferred to his female coworker. Just the way she scrunched up her face and eyes when asked about the ketchup cups just said it all. Then she answered with "Oh, we haven't done that in years". She could definitely use some classes on etiquette and customer service. Skip this Mc'Ds if you don't want to deal with bad customer service. read more

McDonald's - Receipt. Cost of food for a family of 4. - Fast Food Near Me - Cincinnati, Ohio

The Great cashier very personal. Order was completely wrong. Ordered in driveway thru..got home it was wrong. Asked for steak bagel no egg, no sauce. I got steak and egg bagel with extra sauce. Totally horrible. Cannot eat eggs. Tried to call located about situation, no answer, phone rang 26min. This isn't the first time order was wrong, but will last. read more

Placed an order, but when I got there they were serving breakfast and told me that they could not fulfill my order. I asked them for a refund, they declined. I looked in my app to see that they had reported my order as having been picked up. I will be reaching out to the franchise owner, GoldenT, Inc. read more

Slow, rude service. Food was fresh, so I will give them props for that. But not worth the wait or the attitude from the employees.

Google says they are open 24 hours. They are not. Don't come here. They put cones out in the drive through after the car in front of me. Rediculous read more

This is their deluxe crispy chicken sandwich. Seriously F this place. Only go here if you want to be (ir)rationally angry at your food. read more

McDonald's - Deluxe crispy chicken sandwich. Or something. - Fast Food Near Me - Cincinnati, Ohio

Wow. This has to be the most inept McDonalds on the planet. I've never seen a fast food restaurant so overstaffed & so incompetent. Went in for a quick shake...waited 15 min to be told the shake machine was not working. Uh, ok... In that 15 min I was able to witness a staff of no less than 13 back of the house employees completely disengaged from their jobs & socializing with one another, customers waiting to be served. I will NEVER return to this location again. If you've never been, save yourself the pain read more

I went there to get breakfast there. I ordered take-out. I was very impressed because there were 3 managers working alongside other employees. Everyone was very efficient and friendly. Very fast turnaround! I have been to other McDonald's many times over the past month, and had bad service and long drive thru waits most of the time. This was a breath of fresh air! : read more

The food was gross. My Apple pie was cold ( I ordered two) maybe room temp at best. My chicken deluxe came out as a spicy chicken. The chicken was chewy the bun was cold and chewy. My fries were cold too. The service was quick but my order was wrong. Ambiance is nonexistent it's a modern McDonalds with dark dinning room while every light is on. The drive through makes you question your choices to be in line about to pay for the below mediocre food you just ordered. I understand it's McDonald's. I didn't have any other choice and I was hungry. I'm a truck driver I was off head home and realized i need to eat but that doesn't mean I deserve terrible food. Show some respect. read more

Again with the impersonal kiosk and no one working the counter register... promise to never return to this location or any other with the kiosks. 14 minutes to get this order with 1 person ordering prior to me. No one else in the lobby. Absolutely ridiculous! Fast food. Joke. New system is inefficient. read more

McDonald's - a mcdonald's order pay here sign - Fast Food Near Me - Cincinnati, Ohio

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They don't understand English couldn't provide a receipt even the manager and only gave us half our order.

This location is nice because it is right across the street from Kenwood Towne center and very close to the expressway of 71. The restaurant has been newly renovated and does have two lanes for the drive-through. They are two separate pick up windows as well as a payment window. I'm going to be honest, I don't eat the food here that often, except I love coming to get their dollar cokes! Since it is right off the expressway, it is a great pitstop between downtown Cincinnati and my home on the east side. They used to just offer a dollar a pop straight in the summer, but now it is all the time. The drive-through lane moved at an OK speed, but the restaurant was very crowded. By the time I got my order, the line was around the building. It wasn't a quick in and out, but it did not take too long. The great thing is that after leaving the drive-through, you are put at a light. You are able to turn right, left, or go straight into the mall. It is a pretty busy McDonald's, but the location right off the expressway makes it a great pitstop if you are needing a quick bite to eat or a drink. read more

Solid McDonald's l, nothing special but a clean location with a convenient spot while traveling. It's on a busy road though.

This McDonald's deserves 0 stars, AND should be closed down. Worst McDonald's experience I've ever had in my entire life; in every state & country I've ever been to. I dined in, so perhaps I would have had better luck in the drive thru, but probably not since we overheard something about a 700 second drive thru timer The best part of my experience: the decor. The worst part: 25 minutes for fast food. Not because it was crowded, or because they had to drop a dozen baskets of fries, and they certainly didn't appear to be short staffed. The food came out ice cold, the cheese on my burger had hardened back into an inedible plastic square. There seemed to be little concept of speed for most of the employees, and there was plenty of time for them to be texting on their phones. Pro tip: If you dare to eat here, don't even think about ordering with the employee at the front. She barely acknowledged us, except for when she couldn't help but keep interrupting to ask if we were finished ordering. I will say, there was ONE female employee that was the only courteous, attentive one in the group that night. I wish I would have gotten her name. Give her a raise, if she's not already the manager. read more

This location is garbage. They forget items nearly every time we go, then tonight I was accused of lying when I turned around to get the item I paid for that they forgot. Their attitudes are garbage and they have no solutions for the errors they consistently create. There's plenty of other McDonald's locations in the area, use them because these guys are not worth the multiple trips you will have to make for one order. read more

took them 30 minutes to get our carmel frappe!!! kept asking them where it was and they just ignored us!!!!!!!! apparently the machine was broken this entire time and they didnt tell us but im about to frwking go crazy read more

McDonald's - david with frappe - Fast Food Near Me - Cincinnati, Ohio

All of my experiences at this location have been lackluster. We drive over from Kentucky a few times a year to go to the Kenwood Towne Center. Today while my husband went through the drive thru to grab us some drinks, I attempted to go into the lobby (wearing a mask) to use the restroom. I was told by a carhop that I wasn't allowed inside. When I proceeded to tell him I simply really just needed to use the restroom really fast, he proceeded to tell me I could walk to the Matress Firm and ask them. I wish I could say this review and my poor service mattered but with a company this large it doesn't. read more

Unappetizing to see bathroom cleaning supplies sitting on a table that may be used by a customer when it's a busy time. read more

McDonald's - Bathroom cleaning supplies - Fast Food Near Me - Cincinnati, Ohio

Slowest McDonald's/fast food establishment on earth. Like seriously how is it possible to be that slow. Get it together

The owners of this location have given up. They do not support their employees, leave them with too few people and provide no training

We have to stop giving our money to this location. The employees here are so angry and horrible. It has been a disgusting experience each and every time we have visited. This time we waited 10 minutes after being told to park "by the flag pole" from the drive through. So we went inside to get our food. The order was brought out while my bf was inside and I was told by the guy who brought the food out that he couldn't give me my food until I pulled up to the correct spot? The place they told me to park when pulling forward?!!! My bf came out behind him and the employee again said he couldn't give me my food until I pulled up further (less then 3 ft) he was handed the food and it was missing a biscuit and a hash brown. My bf took the food back inside and was told we couldn't be given a biscuit bc now it was after breakfast and we had been waiting for the last 20 minutes by this point. So we ordered during breakfast and were allowed to order but now that it was pst breakfast we couldn't have what we ordered bc it took them too long to make it?! And then we are treated like trash by the employees??!!! Please shut this location down. It is run by horrible people and the managers couldn't care less. Seriously the worst restaurant in this city by far. read more

The drive-thru always is slow/busy, with 30% of the time they will get something wrong. However, they are always quick to resolve your issue. If you go inside, the service staff appear to be mostly positive and in a good mood. They even take the extra time to make sure you have everything you need. Today, the manager even went out of his way to quickly inform me that he noticed the lid I had put on my drink wasn't on all the way. It might seem small to you, but as someone who was on his way into work, I don't want my drink to spill on me. read more

Since when did mcdonalds become a slow serve no customer interaction burger joint - looks nice and new but the service was atrocious

Negative stars possible? Never once has my order been correct and I am ALWAYS missing items. It should not be my job to sit there holding up the line while I have to go through everything that I've ordered to see if it's correct. This location is an absolute joke and I'm sick of wasting my money; shame on me for hoping that they might change and actually provide the bare minimum: a correct and full order. read more

So slow every morning, and the workers are always rude. The customer service is terrible and the line is always long.

This is the absolute worst McDonald's in the US. They have completed a new store and it is worse than the old one, which was already bad. Employees are more concerned about their cell phones than customers. Food quality is bad. Fries are cold. Production is sloppy. Wait times are 15-18 min for what should be 3-5. You can be busy and be good. No here. It is a matter of time before they are non compliant with their agreement with HQ and will lose the franchise. I would rather go to Arby's down the road or Wendy's over on Kenwood. THIS PLACE IS POORLY MANAGED....they have the traffic...not the people in place for success. If you want to wait 20min for a Quarter Pounder and fries, and have a beverage station that looks like a tornado went thru then this is your place. Run away. read more

I go through this drive thru a few times a month. Food is as expected. BUT, I find the employees here are always courteous and respectful. They use "please" and "thank you" and ask about my day. I'm consistently pleased with their friendliness. Not all fast food restaurants have quality employees. I think the manager/person who hires here is selecting good candidates, at least to work the window. Happy to patronize this location. read more

This is the WORST McD's I've been to in over 30 years. The dining area was an absolute disaster: trash cans all overflowing, trash on half the tables, garbage and spilled drinks covering the floor in many areas. It was disgusting. My simple order of a burger, fries, and a drink took 15 minutes to fill. And no, the restaurant was not crazy-busy at the time. There were plenty of staff and not that many customers. Oh, and my simple order came out wrong. How do you mess up "Double cheese and small fries, for here"? It took these clowns three tries to get it right. Slowest and most incompetent restaurant staff I've seen in years. read more

Really bad store. I wish i could give it a zero 20 mins in the drive and still did not get the correct order .I do live in the kenwood area so the place is pretty close to me but i am never going back .I have went there 2 many times and not have the correct order. I dont mind the wait because i only go there when i have lots of time but the order is always incorrect. dont waste yout time there. read more

If you're interested in getting stuck in the hell that is a non-moving drive-thru, this is the place for you! Nice work on renovating the place and making it even less efficient! read more

Will never be back. Guy with the pink hair and girl with the dark hair and nose ring were so incredibly rude for no reason at all. Can't believe management has let them get away with treating people like that. read more

It can be a pain dealing with mall traffic. But! It does have a traffic light at one end of their lot. The place can fill up on weekends from mall lunchers, but they normally have plenty of seating. The food is always fresh, and their quick with their drive thru, especially in the morning with breakfast. read more

Drive through and management here is much more consistent and efficient than the Mariemont store. This is a high traffic store

I drove through this location after a long run, and I was a bit dismayed at the long line for the drive thru. This was late Sat. morning, so I guess it should have been expected. What was great was that the line moved very quickly. Plus, when I got to the "pay" window, I was greeted by Shayla. She used eye contact and a smile :o) She was happy and personable. Couldn't ask for more! read more