Cathy, at the coal city location, went above and beyond! When our uber eats driver didn't get 1 sandwich ( for my husband) and also tried leaving our order downstairs bc he didn't want to walk up our 3 flights of stairs in our apartment building. Immediately apologized for the mistake and BROUGHT our sandwich and the whole order to us herself!! This woman needs a raise!!!! Ty Cathy, for caring! read more

Judging a restaurant by what it's not isn't fair. It's a McDonald's, for God's sake, so don't expect Fallow. Is it healthy food? I think mostly, but it's not as bad as most other fast food places. There is such a thing as a "Big Mac Attack". I get them on occasion, and they taste exactly as they have for the 40 or 50 years I've been getting them. EXACTLY. So how can I give it less than 5 stars? I will say that after having tasted french fries from literally everywhere, I can truthfully say that no fries are better as a quick snack on a trip. Large order, small Coke, turn on some tunes, drive. The Morris location is clean (when I go in), the drive through is fast 95% of the time. read more

Service on 5/3 in the AM was horrible at the drive up. First of all I was given the wrong order. Directed to park and wait for my 2 item order. ~20 min. later I went inside to check on things. Was told the order will be up "in a few seconds". Waited 15 more minutes for them to reorder the meal. I was told by an employee that she would get back to me after she delivered another 2 drive up customers. 55 minutes later I asked for my money back Since I didn't get my food. Yes, they were busy and order mixups can happen but, I feel, the employees didn't have a clue about their job. Another patron ordered on the app and was waiting over 15 minutes before I walked in. He told me this is normal for Coal City. He said Braidwood was not much better but Wilmington was good (they knew what they were doing). read more

Went to McDonalds 8/15/24. Had 1 car in front of me and 1 car behind me..... that's it. All 3 cars had to wait for all food. They gave us coke instead of Dr Pepper and only gave us 1 cheeseburger out of the 2 cheeseburger meal. The big mac we got was swimming in sauce. Overall disappointed as it is very frequently where service is not up to par. I would rather drive the extra 10 minutes to the Braidwood location. read more

This place is hit or miss, really slow on some days but they are sometimes understaffed and that's an issue it's hard to get people to work now a days, but just have patience and expect a possible wait read more

Hot or miss. Mostly miss. Orders are never right. Either missing something or not made correctly. During the day seems better. Alot of goofing around seems to go on after the day shift. One young guy who I'm think thinks he is a manager in particular seems to have an attitude and seems bothered to wait on people. Has been rude on a couple of occasions. Stop in for mostly convenience but going to start going to Taco Bell or Subway in the same area instead. read more

90% of the time, the fries are cold, and everything else tastes old and like shit.

Worst ever. Long waits any time of day. Low order accuracy rate. I live 3 blocks away, you would think convenient. But I stopped going. Late start at work this morning thought I'd give it another try, same ol. I'm done. read more

This McDonald's never gets orders right, so if you're planning on going there for a one time trip, be prepared to turn around and correct your order. This restaurant is very unclean. The sweeping is rarely done, tables are sticky, and there are always flies bugging you and your meal. Customer service is poor since all of the employees are hush school students. Very poor attitudes. It might be better if you order online, but this restaurant has complications with technology and using online payment, so you might have to pay twice. Be warned! read more

I stopped into this McDonald's and got a quarter pounder meal with an iced coffee, the burger was fine the fries were fine, but the coffee tasted like mould. I returned to the McDonald's and the drive through was packed when I got there, I walked to the window and informed them that one of the machines was mouldy. I would've gone inside but this is furring the covid19 crisis so the lobby was closed. They did offer 5o make me another coffee but they "didn't have time to clean the machines while in operation" I really with I knew a health inspector because that's absolutely disgusting, I just counted my losses and bought a coffee at the gas station. Probably won't be returning to this McDonald's read more

This McDonald's has gotten way better!!! I go through early in the morning and every day the open manger with RED hair is the best if I have any problems I will let her know or call and she always makes it right!! read more

It ok but there app sucks if you want to order on I had trouble with their app it screwed up my debit card One day it seem if you try to many time to order it lock your debit .their try make the inside better instead on focusing on make the food better a only good thing they have quarter pounder try to use fresh beef it. read more

Possibly the worst McDonald's on the face of the earth. Waited at drive for half an hour. They took my. Order. Got to the window where you pay. They didn't take my money. Lol. Directed me to the window to pick up food and no one could find d my order. Six employees attempt to figure it out to no avail. Mexican manager can't speak English. Cluster. Calling corporation. read more

By far the worst McDonald's I've ever been to in all my years. They get away with it because it's only fast food in our town. Ordered food and brought it home today to find once again order was wrong and items missing. Brought everything back. Mgr said he would give new food but was obvious when I got back home it was same burgers that were given first time and only fries were new. Food doesn't get cold in 2 miles. I say avoid this one at all costs I say we boycott this place until they improve. read more

The only complaints I have about this McDonald's are cheeseburgers and mcchickens are not 1$ they do sometimes get the order mistaken but it's just mistakes teenagers are making. Food is always fresh. read more

man who answered the phone was very disrespectful when i asked to make a reservation when trying to schedule a brunch with my family.

I asked for a Fanta and the guy gave me a Diet Coke then we corrected and he ended up giving me a mango smoothie cost 2$ more

The service is crap. it takes a half an hour to get me and my friends some food. THEY SUCK

Coal City's McDonalds is one of the worst I have ever experienced and being I travel for a living I have visited many. If your lucky enough to get the correct food you can pretty well count on it not being good and if you complain don't expect much from the management either. It's unfortunate that the owner takes so little pride in his business and allows it to be ran the way it is. BTW I am local and have experienced how poor this one is run and have given up on it along with many others here in town. read more

The staff is literally as stupid as they look, our fries were burned, my frappe was melted when I got it. Braidwood and even Wilmington McDonalds is 100 times better than here... Smh. read more

Flies everywhere. The trash hole by the soda fountain smells like rotting food. Fries came out of oil that tasted like it hadn't been changed in days. read more

Must of had a management change at some point. Few years ago it was one of the worst McD's I have ever been to. Now I'd say they are just a typical McD's. Food it fair and chances of a correct order maybe 75%. read more

Horrible service, food is usually cold, if not completely wrong & your always asked to pull forward into a small area (designed only for tiny compact cars not larger vehicles) & wait for the food, always! read more

Terrible service. Always screw up the simplest things and then u have to go back. Thanks for no sauce and straws. That's why u work there u can't get simple orders right. I need a dunking donuts for my coffee or I'm gonna lose it. read more

This McDonald's has an excellent night crew who are very attentive and try their very best to give you the most excellent service . While most people on these reviews tend to degrade and humiliate the employees (which by the way are mostly 16 and 17 years old), they have to realize the business. When there are hundreds of orders to be made, most with a request of some sort, the drive thru tends to get backed up and thus being slow. That's the nature of being the only fast food place in Coal City. In regards to management, Donna, the general manager, is excellent at her job to give you the best service that she can offer. She is constantly quality checking the grill team, service team, and addressing managerial control in her environment as well as maintaining her position. However, I've seen customers in the drive thru throw their drinks at the employees and cuss them out which is pathetic and absolutely rude. No person deserves to be treated that way even if the order was wrong. These are mostly high school kids that make mistakes like everyone else. It happens. Also, the shake machine can't make a successful amount of icecream if every car wants 14 sundaes, 20 cones, and 10 McFlurries. Please be considerate. EXCELLENT JOB COAL CITY!! SOMEONE'S ALWAYS IN YOU CORNER!! I LOVE THIS STORE!! EMPLOYEES TREAT YOU LIKE FAMILY AND DEAR FRIENDS!! read more

I've never had an issue with this Mcdonalds until I've witnessed How managers Treat their employees. This one manager In particular with reddish hair and glasses I have witnessed yelling at the young employees multiple times. I know you have to get things in order but this is the most fake woman I've ever witnessed and if she really wanted to improve the outcome of her employees , she would know that yelling at them only may improve their abilities in that moment. Me being a superintendent In one of the Chicago public school branches, I know that yelling will get you no where if you want to improve how employees function. Of course Mcdonalds is more upbeat and faster moving and is nothing like a school district, but even with my experience of being the head of something, especially with children I know that yelling is not going to condition anybody to improve. If this lady thinks she is some sort of refined leader, she is crazy because leadership does not consist of yelling at the pace of workers or their mistakes. Assertiveness goes a long way , but with no yelling involved. These kids and all employees deserve so much better. I will be following up in the future. read more

Unfortunately this is our only choice in Coal City. Service is usually terrible. The only thing good they have going for them is the older woman that hands out the food thru the drive through in the morning, she always is polite and friendly. How about teaching the younger girls to be polite and friendly like her! read more