We have a new family member ( my Beautiful new granddaughter-Babygirl Roux) she's a newborn and we had to drive out here to St.Lukes here in the Woodlands for the baby to get another round of newborn tests. Her wonderful Parents ( Trevon & Sherray ) were hungry for something convenient before we made our next stop to Quest diagnostics. Well the guy who took my daughter's order thru the drive-thru was soooo IMPRESSIVE with his customer service skills in my humble opinion! He was friendly, respectful, well spoken & helpful. He even said God Bless you Sisters later at the second window after we received their order. I've experienced that at Chic-fil-A before but never at a McDonald's & his ENERGY was very genuine so he wasn't being FAKE! I also ended up pulling back around to park,left my family in the VEHICLE with the AC running of course, it's May 2026 & HOT days already here in Texas! So I went in to use the ladies room. It was decent & I was impressed that it wasn't locked like some other McDonald's be at other locations in Houston. I was also greeted by what appeared to be a member of Management or perhaps this locations Owner who was sitting at a table doing paperwork ect. He spoke and asked how I was doing? I was limping tbh, dealing with pain issues in my feet these days. But again I was Impressed by another show of kindness towards customers from this location. Oh and the food was hot & delicious, my family was impressed because we didn't request that the fries be made to order but they were anyway... which was a Win-Win with the basket of fries. My daughter requested extra Mayo on her Hot & Spicy & no pickles on Tre burgers & everything was as requested. Last but not least, the landscaping is soooo Pretty & perfect! The flowers add appeal to the McDonald's & the gas station. So I give them 10 stars! Lol... well 5 stars!:-) read more

McDonald's is a fast food staple. You get what you get and you can't throw a fit. It is what it is. Either you needed some sustenance and McDonald's was the only thing around or you were just really craving their fries (which have always been the best IMO) or their addicting soda or sweet tea. I've never received bad service at this location but have waited a long time during busy lunch hours. Good thing about this location too is that the restroom is always clean and they are connected to a gas station so you can get all you need. read more

McDonald's - Grimace's Birthday meal - Burgers Near Me - Conroe, Texas

Horrible. I ordered an Iced Carmel Macchiato and I got charged for a Frappe, then proceeded to give me an Iced Coffee, and when I asked for it to be remade the girl with red and black hair just laughed at me, and I asked for the manager and no single apology for their employees action or the wait since I waited there for a while. And this isn't the first time they messed up my order, like I don't get how this can be a constant thing and it's usually the same employees, and I usually order one thing. Horrible management and employees read more

this is the cleanest, the friendliest, and the prettiest McDonald's I have ever been to that was the best big Mac I've had in years. I will be back at this McDonald's every time I go over to Methodist great place highly recommend even the management was wiping things down the whole time we were there somebody was wiping something down love it. read more

The employee that was working the counter, assumably the manager , practiced poor hand hygiene . Touching various body parts then handed me my glass by fingers in the brim of the glass where the customers mouth would go. He would not provide another cup . Would not assist when I asked for condiments . When I asked his name so I may file a complaint, he yelled "why do you need my name?" . He didn't wear a name badge. Then I responded by letting him know that I wanted to report him behavior and he yelled again, "you don't need my name!" 1/7/26 at 0647 AM front counter carry out read more

Was put of BBQ sauce like wtf guy just get more gng. I had to eat my chicken with buffalo sauce. BUFFALO SAUCE! That's so cheap. Not to mention the chicken strips looked like a pile of SHIT! Literally rookie. Horse shit!!! This is madness. And out server had the most atrocious fit known to man. Pls never go here read more

Traveling. Just wanted to get a bite to eat on the way home at 3 am. Denied me service with no logical explanation (in my opinion).when I asked why. The woman at the window just said to have a good day and closed the window in my face. Very disrespectful. read more

I got burnt fries twice back to back. Smelled and tasted like burnt oil. Do not recommend the fries. read more

McDonald's - Tastes like burnt oil - Burgers Near Me - Conroe, Texas

Went to this location around 1:00 for lunch, and right away the guy working the drive thru was just really sassy, and kept giving my friends and I dirty looks. We then got yelled at for having too many individual orders while receiving our food, but was never told we couldn't while ordering. There was definitely a lack of communication on the employees/managers end and resulted in us getting fussed at. Overall, would not go here again and I hope this issue gets resolved so no one else experiences this. read more

Look. IT's McDonald's in a gas station convenience store. Yes they get backed up. But guess what? None of that matters. They have the best quarter pounder patties out there. It's bizarre to be honest. You will tell your friends. Everything else on the menu is standard issue. But the sear they put on the QP patty is unlike anything I have ever had at any McDonald's let alone any drive through. If your in the area and you don't try it, your loss. read more

First and last time visiting. Food came out hot but, the bottom patty of my double quarter pounder was pink and still raw! Showed the manager, received a snotty response, no apology, and just a new burger. No offer of a refund, free apple pie, APOLOGY, nothing. Very rude and a prime example of what not to do if you are striving for exemplary customer service. Bathrooms were clean, dining room was 'presentable'. Fries tasted like the oil in the fryer was old. My daughter, husband, and I dealt with upset stomachs until mid day the next day. Horrible. read more

I used my points for a 6 piece nugget kids meal. We had to argue with 3 people to get our 6 piece. The person who took the order tells us we can only get a 4 piece. Nope, we ordered the 6. How are you going to change our order to 4 pieces because you're saying the coupon only works on 4 pieces? I am not using a coupon, I am using my reward points. I live at McDonald's, I know how the program works. ‍ I had to tell both manager's this, and they looked at me crazy!!! But.... we got our 6 . Only in TX ‍ read more

Sitting in the vehicle while my family picked out movies from the redbox I observed the following: One Hispanic male blow his nose (between the drive thru and the area where they keep the fries). Gross!! He didn't wash his hands afterwards. He had on a long sleeve shirt with a black vest and I assume he's a manager. There were two other young Hispanic males who were playing, pushing each other. One of them were playing with the manager as he walked past and pretended to trip him. The one male working the drive through reached into a cabinet by the drive through, grabbed a Dasani water and began drinking it. The manager guy eventually came outside to talk on his cell phone and smoke a Marlboro cigarette in front of the store by the entrance. I snapped a few pictures of him in hopes that the owner will see this review and do something about the person he left in charge to run his/her store. After observing what I saw, I will be choosing another location to dine at. I'm kind of upset because I did send my husband here to get me the grand mac meal with a sprite last night. The fries were hot but the cheese on the grand mac hadn't melted because the patties were cold. Had I known what I know now, I would've passed. read more

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I just wanted to say thank you to this McDonald's. We had done a mobile order for breakfast and we're pulling in right at 10:30 and couldn't find the curbside spots and all of a sudden the order was cancelled. I had 3 very angry children on my hands. There manager immediately fixed it even after 10:30! Great customer service. read more

This place is infested with roaches and the staff doesn't care. We went through thr drive through and our order was wrong. I went in to have them correct it and saw roaches crawling on the walls and the floor. When I mentioned it to the staff, they said "ok, and?". I asked for a refund and they told me no. read more

This place sucks. Manager at night black lady was rejecting all these customers saying they only took cash and the app wasn't working. She had about 10 cars back to back rejecting them. If you don't want to work then why tf is you working for ? It's 24 hour for a reason read more

Called up there on 06/28 to get a refund on an order I accidentally placed there. When the make dumbass picked up the phone he didn't say anything and just said hello whose there who's there. He said no to my refund even though it says I can get a refund. I never picked up the items cause I couldn't make it all the way there. Extremely rude staff. Fuck em read more

The food is never terrible here BUT the location is slow. I'm inside, watching a fully staffed kitchen turn out one order from the inside customers once you very 5-6 minutes. I've been in here 10 minutes already waiting for one frappe. read more

Worst McDonald's I've ever been to!! Their rewards program rarely works - why have one?? So the French fries I was suppose to get for .99 cost 2.99 but you don't know that until you get to the front!! Then they tel me "'your earning points for rewards!!! What!! Why give me points if I can't use them. They said their system was down. This has happened multiple times. Poor customer service In addition, they have gotten my order wrong several times. Also, what's up with the paper toys? These are usually torn before my kids get them home. I remember the times we use to look forward to collecting McD's toys!!! Maybe they should have waited another 6 months before opening. I'll probably return to my original McDonald's - tho farther away at least I know what I'm getting. read more

This McDonald's location is found close to a Costco and is a combo to a gas station. It's fairly easy to get to and spot from the road. Parking is shared with those getting gas and wanting something from the convenience store attached to the McDonald's. The drive thru is the busiest part and it seems quicker to order inside. The inside is pretty clean and there is a good amount of tables and chairs inside. When we got in we were greeted right away. We placed our order and didn't have much of a wait . Our food tasted like other locations and was warm. I did notice that my hot chocolate did taste more like caramel, but everything else tasted the same as other foodies we've had at other McDonald's locations. I will say that this is one of those locations were you get in and get out. Please check your order before leaving and you're good. read more

$1.00 drink any size. That's all my review covers. I'm never a huge fan of McDonald's, in fact I must admit this is probably my first stop at one in over many many months. Quick, cheap, grab a drink and continue on your way. read more

Dear mr.Macdonalds your service was despicable when given the food your employee practically threw the food at me. I asked for a cheeseburger only mayo (don't judge) and the receipt was correct but when i opened my big juicy burger EVERYTHING WAS ON IT!!! completely opposite what i asked pick a good location lady and gents. read more

This is the worst food I've ever gotten from McDonald's... I had to send my fries back because I was in a drive thru line for 12 minutes... To top it off the fish sandwich bread was hard as a brick and I paid almost $9.00 for this. read more

Definitely the worse McDonald's I have been to with the worse service ever! Very disappointed.

Horrible service. He could not find the option to give me a double Big Mac so he made me order something else. Even forgot to remove the onions from my meal read more

It is an extremely busy location 24/7, so it takes a while to get my food. This location doesn't cut corners nor make exceptions, and they do things by the book even though they haven't always prepared the orders correctly. Today, I decided to dine-in for breakfast and it was a totally different experience. The dining room was very clean and decorated for the holidays. The order taker came to the register quickly and politely. She looked and was very professional with me and her coworkers. The wait was still long, but the order taker remembered what I ordered and had the waitress deliver to my table. The presentation on the tray was very nice, and everything I ordered was there. The food came barely hot, but quickly becomes cold. The biscuit is moist on the bottom, due to stacking on top of the egg. The egg was perfectly scrambled. The sausage was ok and the texture was soft. The pancakes were perfect and the syrup is just the right size. The hash brown is separate and it was good. The biscuit comes with grape jam (no choice of flavor). There was more than enough food. My rate is an average of my past experiences, but today was exceptional. Remember to take the survey for free items! Enjoy! read more

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This location is horrible! They have messed up every order I have made here. The last order the nuggets were dry, and old, the fries were cold. And They gave me someone else's drink order. read more

Without fail this place continues to have very little worry how rude the staff is. I am almost willing to drive an extra 15 min to another location than to feel like a burden. I work in food as well so it is not common for me to voice my complaints but enough is enough. read more

Every time I have come here they always get my order wrong. When I pay extra for something I expect extra. This shit is ridiculous. Either train your employees better or not work there then read more

Staff very rude to us as well as other customers. Upcharged for items not purchased, but told we ordered them. Messed up simple kids meal order 3 times. Messed up orders ahead of us for several people but told customers that customers were wrong even after showing receipt of what was paid for. Staff was cussing in Spanish about customers in drive thru. Assistant manager in duty was VERY rude and short tempered. Top it all off that the place was dirty, smelled and had flies buzzing about. One of the worst McDonalds I have been in years. read more

Always fresh and delicious to be honest they're the best McDonald's around here bc on 242 where I live the new one is always messing up

They pocketed my Change without asking and never gave me a receipt. Shut the window on me before I could ask for the rest. Workers seemed annoyed I was using the app rewards. read more

First time into this location, when I ordered my food the drive through guy was extremely rude, as was the person at the first window taking payment, got home to eat and all of our food was cold and my burger was way under cooked. When I called to let them know and to get a replacement they hung up on me and then didn't answer the phone again. When I got back down there and got a replacement it was burnt. read more

McDonald's - a hamburger and french fries - Burgers Near Me - Conroe, Texas

Good food...great location next to the Best Western Hotel. Free wi-fi of course. Great at any time of day/night! read more

It's ok for being a McDonald's, but the staff here seem's below average. Every time I've been in here they seem to be crippling'ly stupid about something. Just give me my food and let's complete this transaction. Be careful in the parking lot though, it's pretty busy, and this is with a gas station too. Little girl burst out from behind cars one day. And if I wasn't such A GREAT DRIVER I would have hit her and it would have sucked for her. So yeah, go to the drive through. read more

This McDonald's location is the worst. The credit card machine is always down and it's cash only! Employee is sitting there writing orders down on paper. The owner must know this because it's been going on for a very long time. He must not care. read more

*** ATTENTION CORPORATE *** This if the worst McDonalds in the nation. Theres always something with this location.... Their credit card never works; poor customer service; closes their service whenever they feel like it in the middle of the night (supposed to be 24/7, Not.) At 00:11 hours, decided for drive-thru, you know to make it fast. However, after 10 minutes of waiting in line, I was wondering what takes so long for the two cars in front of me to make their order. Finally when I got in front and ready to place my order, I couldn't get anyone to take my order for another 7 more minutes. Finally I was told by the drive-thru employee to please hold. Okay! Let me remind you that I was already holding for the past 17 minutes without anyone saying anything. After 5 more minutes waiting the drive thru employee told me that they only accept cash, and that their credit card machine is not working. Well thanks for telling me that before I was waiting in line for the past 17 minutes now. I had to explain to them that they need to get out and announce to all 6 cars that are waiting in line to get food that their credit card machine is out of service. Not everyone carries cash on them! Spent 23 minutes in line and not a single employee didn't care to deliver the message to awaiting cars in the drive thru line. Good sign for me to stay away from this McDonald's. ****************************************************** After reviewing other complaints, I am not the only one experiencing "CASH ONLY" credit card machine not working. Pocketing the cash mate? Horrible service! Poor customer service! read more

They lie to you because they are too lazy to make food and are extremely rude when it comes to customer service.

So, after sitting in line for about 15 minutes we finally made it to the box to tell them what we wanted. He was able to take our order pretty quickly, so I'm unsure of what the hold up was, but I ordered the Swiss mushroom melt meal and my daughter ordered the chicken strips meal. He asked what side we wanted and I assumed that he meant with the chicken so we said ranch. Once I made it home and we started eating the fries they were unsalted, no big deal, then I bit into the burger....good god it was horrible. They put the ranch on the burger and all you could taste was grease and ranch . I didn't even finish it I gave it to my dog. My daughters chicken was burnt. I will never go to this location again. read more

First I went to this McDonald's drive thru and I added to my order at window which is never a problem but when I went to the second window the guy Aldair was there with the food already in the bag! I told him I added to the order and I was missing a burger and fries and he gave me such attitude about it and said I didn't pay for it! I showed him the receipt which I did pay and he said he placed all three fries in the bag! Which they were not! And my burger wasn't even made right at all! He couldn't even read the receipt correctly either I had three meals off the break menu and 20 piece nugget with three large drinks! But he continued to argue with me that the food was all there when it wasn't! I called to talk to manager someone named Zalaya answered said she was manger and she acted as if she didn't care so I told her no problem I'll contact Corp office! I will never return here again! read more