If I could go lower than one star I would. 6 cookies via mobile order... The 6 cars that came after me get served first? I have to wait 15+ minutes for 6 cookies that take 2 minutes to make fresh? Really? This is one bad experience out of MANY that I have had with this location. When I have the time available, I drive 15 minutes out of my way to go to the next closest location. read more

This is the worse McDonald around here would never go recommend going here. I got a burger and asked for bacon and never got the bacon after going in 3 times the employees did not even try to fix it at all and the manager was no help as well over would not recommend...... read more

Like all of us, have been to many McDonald's locations & this is hands down one of the better ones around. There is ample and clean space to sit inside. Noticed a play area for the kids also which looked clean. Don't see many of those anymore these days. The staff albeit young, are respectful and I personally have not had any issues with customer service. The seating area & the kids play-land looked clean. And of course there is a drive thru, which can be really packed at times but it moves quickly. I have never got my order messed up here, although I do make sure every time to double check before leaving the lot. The food is always hot and never tasted stale. Dinging a star as whenever I have gone to the restroom to wash hands, it seems to always be a mess, at least on the mens side. read more

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English muffins must be toasted! An untoasted English muffin is just wrong. Please toast the English muffins!

I mean it is McDonalds, what can I say? Over priced trash food, served by (mostly) over paid lazy kids, with poor attitudes, big fake nails (health code violation) wearing AirPods in their ears ( health code violation again). Unfortunate we do go to them occasionally due to convenience (well quasi convenience) but totally planing to just stop going to fast food businesses as they are all the same and I really don't want to pay the stupid people tax because of the raised minimum wage for a kids job. read more

I'm so deeply offended. I went to McDonald's today for a breakfast sandwich. I was greeted rudely after ordering the first sandwich she assumed I was done and instead of asking me she told me to see her at the first window we told her we weren't done ordering and then ordered my next sandwich I was going to order a drink but then told me my total and rushed me to the window. I got home ready to eat my sandwich and my sausage wasn't on there only the egg. I suggest you guys train your employees in customer service because it's obvious you guys haven't trained anyone. read more

Had the WORST customer service and came across the rudest worker in my life last night. I was with 5 other girls in an Uber at night after the bar (yes we were having fun). We were in the drive thru giving our orders, which took a second because there were 7 of us total (yes we were wanting to buy our Uber driver McDonalds) ... but the worker was so rude and so impatient and said he was cancelling our order. We went to the window and apologized but the worker just stared us down and said he cancelled our order. This guy had a huge power complex and needs to chill. You work at McDonalds. Don't work at McDonalds if you can't be nice and don't work at night if you can deal or be patient with people coming after the bar. IT'S MCDONALDS. Be nice. read more

Service was horrible standing there for good 15min even though bunch of workers saw us i definitely don't think this business runs and they did my coffee medium that was supposed to be large then my sprite was large but supposed to be small then pop was small but supposed to be medium when it clearly said what size on the receipt. read more

Ms. michelle and all the staff at this location are so friendly, helpful, and kind! Thanks for making us smile each visit!

I ordered last night, a number 7 meal and two extra sandwiches. The ketchup they were made with tasted like Ammonia and foul. I got sick from the one bite I ate. This seems like intentional food poisoning. Beware read more

It's fine, I mean t's McDonald's it's always the same. They are always nice and fast. The manager seems cool. And I saw this lady get really mad at them when they were not able to make something for her and she threw and adult lady fit for not being able to get a frozen coke. She was very rude and the worker was being nice. read more

Usually don't have any problems here, but last night was missing an item after I got home. Called and was told that I would have to drive back to get the food. I asked for a refund and the incompetent manager stated I needed to return in person for a refund as well. Yeah no. I wouldn't be as upset if she provided any decent customer service or was sincere about the situation. However, she was a complete B. Life must suck for you. Hope the holidays treat you better than how you treat your customers. Corporate should can your sorry donkey. read more

Just visited the NEW McDonald's!! Never again! No room!! No booster seats for the little ones!!! Overall a pain in the ass! Won't be back here. Inver Grove Heights is only about five miles further to drive and they have a place for the kids to play and booster seats! read more

I don't know what's going on lately but the menu has completely dwindled. Tried to order a salad and they have no salads. The. Tried to order a grilled chicken sandwich and they had none of those either. Was not happy! read more

For a McDonald's this place was 100% in my book. I stopped by on my way to skiing for a quick breakfast. Food was hot and fresh, service was very fast, and management is great. A lot of the staff seem very young but the manager is constantly praising and communicating with her staff to ensure they provide the best service. Store is extremely clean too. I plan to make this a regular stop every time I pass through cottage grove. read more

Ordered last night, terrible service and when I got home fries were cold and hard, quarter pounder was just thrown together, never go here, people working here are TERRIBLE!!! ZERO STAR MCDONALDS, WASTE OF MY MONEY WORSE PLACE IN MINNESOTA! read more

Just remodeled (rebuilt?). The new indoor playground is nice, well-kept, and clean. Enough tables for parents to sit and watch/eat while the kids play. Nice place to take the kids to get some energy out in the winter. There were probably about a dozen kids running around and it didn't feel too packed. Staff are nice. They brought the food to our table. They did make a mistake on our cheeseburger order (no onions/pickles) but they were willing to make a new one for no additional charge. We plan to go back. read more

they literally fucked up every step in the drive through from the speaker to the window to the reserve parking spot to the order itself and the girl working looked ghetto asl read more

Terrible service in drive-through today at 3 PM screwed my order up told me they could not fix it without me sitting in the parking lot till they figured it out the manager was so rude would never ever eat at this restaurant. read more

Me and the fam went for some breakfast because Yk we was hungry right, anyways we got there and the line was about half way to the fucking moon. Once we ordered our food they made us wait ten minutes just to bring out THE WRONG FOOD!!! After waiting another 10 minutes we finally got our food and guess what? We got NOTHING for our meals, not even utensils. And the hot sauce we asked for? NOT THERE!!! Now once I'm home I'm just trynna eat my nom noms and this shit was so fucking nasty. I took one bite and I just about threw up and to be honest at this point I think I would have been better off eating my own puke. THIS PLACE IS A SHIT HOLE. read more

I was just at Mcdonalds Cottage Grove play land. A child urinated on the slide. The incompetent employee wiped the urine off the slide and wiped down all of the tables with the same towel. I'm completely disgusted. read more

Dreadful service, order is never right, fries are not hot, burgers are sloppy, just keep driving down the road to Taco Bell.

I don't think this place can ever get a order correct!! The remodel is nice but it has went downhill. Before it seemed like they cared about customers. Now there are machines to order your food which is good but they can't even fill the order correct! They have 5 parking spots to send you to because they are so slow! I do enjoy having to wash my own table, go up and ask for silverware, and finally go up and ask where my sauce is for nuggets. I get this must be confusing to have me place the order, pay clean the table. And then have you mess up my order!! With 5 kids this is a massive problem! In the play land it says supervise your children that is hard because I have to go up to the counter every time!! Maybe they need to supervise the children that work here! read more

I went to get my thank you meal for being a healthcare worker and they denied me because I asked the girl to wear gloves due to the fact that people work with sick people and the manager refused to serve me told me I had to leave . I was buying supper for my family on top of the free meal and she said she couldn't risk it for her staff. So much for thank you to front-line workers. read more

Was doubled charged and had to go inside and talk to a manager - oh boy! Complete and utter disgust. No hair nets, no gloves, gross food all over the floor in the kitchen area, smelled like urine inside. Will never step foot in there again or eat there. Calling health department next!! read more

Rude and dirty. Don't bother. Management is grumpy and it rubs off on the rest of the staff. Play area appears to only get cleaned once a week? I know it's only McDonald's but there are much better out there. read more

Nice new building. Smaller than before but not bad for service. Drive through is fast and best to go when not crazy busy.

My order is incorrect every time i go to this location. They hand out somone elses bag of food back to me to correct the issue. They dont do anything but say sorry. How about finding a way to fix the issue because its everytime i come here. read more

I did not get my full order in the drive thru, but I didn't realize it until I got home 10 miles away. I called the store to notify them. They said I could come back to get the rest of my order. I let them know that I was already 10 miles away and going back was not an option. He said sorry, but that is all I can do. read more

These employees should be paid based on the work they do. Service is horrible and 90 percent of the time you don't even get what you order.

Food is consistently good. Staff seems to be more focused on speed than anything else, but aren't usually rude. Only real problem is that they consistently mess up my orders for a double quarter pounder. They correctly charge me for a double, but give me only a single, which I don't notice until I get home. read more

I have had repeated horrible service at this mc donalds. Both inside and drive through it seems like everytime I am here one the employees is hooking up their buddies with free food... no big deal with me.. but they hold up the line doing it.. and they are rude about it after wards.. to add insult to it all my fries were cold and staled and my my rib was kinda gross bun cold and inside was cool to the touch read more

Sad to see. On Veterans Day no discounts not even a thank you to a fellow soldier in uniform. So I bought his meal, being a veteran myself it was very disappointing!! Bad form McDonald's!! read more

Never go here. On 4th of July there was a huge line 30 min before they closed and then once I finally got up to order they decided to tell us that they were closed after we all waited in line and they still didn't close for another 30 friking minutes read more

I was out with my friends and we decided to come here. When they brought food to us the employee was very rude. I recommend just driving to Woodbury read more

Honestly waiting In the drive thru for over 20 minutes it's ridiculous. That's not even remotely okay. I'd rather make the drive to Hastings before I will go to this McDonald's anymore. I worked for McDonald's for 5 years and I know how long it takes to make the food. Shouldn't have even remotely been this long. read more

You get constant McDonalds quality food and service. This location is always busy due to the extra large play land.