The worker named Fou , was amazing at multitasking , it was really busy when I got there but still I got my order within minutes, my food was delicious everything came out amazing, even though there were tons of customers Fou kept calm and made customers feel welcomed reassured and satisfied with his customer service, he made sure to not keep us waiting with a smile on his face. read more

We have ordered at this location plenty of times because it is closer to us and 90% of the time, the buns are burnt! Complained several times and still... Buns are still burnt!!! read more

McDonald's - Burnt buns - Fast Food Near Me - Des Moines, Washington

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I came in drive thru at about 5:45 pm 03/30, the lady in the drive thru was very unenthusiastic but honestly i didnt have much problem with that, however i had asked for a caramel frappé and a mocha frappé with Light Ice, the mocha frappé had alot of ice and genuinely a little bit of coffee, while the caramel frappé didn't have less ice but had more coffee, the mocha frappé tasted alot like water and no coffee. General manager please train your employees to do the right thing, i rather leave a review than to make a scene inside the store, wont be coming back. read more

Consistently this location has issues with missing items all together, missing sauces for nuggets all together, not adding extra (paid) items like bacon, onions, etc. Awful that doordash doesnt let you pick which location you order from; because this one is CONSISTENTLY NOT IT. Fire everyone here read more

I decided to buy 4 pies. Big mistake. What happened to McDonald's ? 35 minute wait for 4 pies. The end of the world is near. This McDonald's sucks so bad it ruined next week. read more

Nice, efficient employes. Food is good and orders are right. most upset that we went through and wanted a Zootopia 2 toys. they advertised at the oder place and just before the window. Didn't they just come out?? Didn't get a new toy. Please don't advertise if you don't have! Makes our for an unhappy customer and child! read more

Nahid was so Good at her job , made our experience at McDonald's 100x better than any other visit , she made us feel welcomed , and was patient , always kept a smile on her face, and she was very Good at multitasking. Thank you Nahid for Being the best! read more

Basically, put a mobile order in; just fries and a big mac, big mac was normal, but fries are barely even filled, and when they went to get my food, they wanted to confirm my receipt, when I showed it on my phone the girl snatched my phone to look at it closer and gave it back Never coming back stg. read more

McDonald's - Fast Food Near Me - Des Moines, Washington

Here's the deal folks... you expect perfection from fast food. Yes the fries were cold but the service was fantastic. The team there was so nice ! Sometimes the customer service outweighs the food. Also, if you come in with a crappy-entitled-attitude you reflect the service you get. I also like the buzz-in system they use for bathroom entrance. read more

Workers were horrible. Came through the drive through at 4am on 09/29 for the girl at the second window to yell their system is down and then "what bitch, cry cry cry". read more

I could give this location zero stars, I would. The service here is slower than a dial-up connection, and the staff's enthusiasm is about as warm as the fries--cold and limp. I ordered a simple meal, and it felt like I was waiting for the next ice age to arrive. read more

This experience was terrible. First of all the person who was taking my order couldn't understand me. I don't know if it was because of the speaker and it was distorted or if it was because of all the people in the background that I could hear talking at loud volumes that all sounded like they were goofing around. They didn't sound like they were working at all, asking about someone on a date and if they were in a relationship and things like that. I don't see how that is pertinent to anyone's orders or you working to narrow down this line. The line was LOOONNGGG. I'm talking about out of the parking lot and out onto the street, so much so that it was causing a back up. The lot shares its space with a burrito spot. They were busy too and their customers weren't able to park at all because the spots were all being blocked by the McD's customers. The attitude of the person at the window was trash. She was real feisty and aggressive seeming. I tried to reconfirm the order with the person at the window and she ended up shouting something at me that I did not understand. I repeated my entire order and whatever they said next to me, I could not understand. I tried to instead ask yes or no questions because at least then I figured I'd get a hear nod or not. That didn't work either. Once I got to the 2nd window to retrieve my order, my food was cold. The fries were popsicles covered in salt. The box wasn't even warm. I couldn't turn around the complain or ask for a refund. The line was too long. The store itself wasn't open. There wouldn't be anyone that I could talk to. This was really terrible. I had to shamefully give my lil one cold fries. She handed them back to me and asked if we could get warm ones. I told her that they didn't have anyone for me to talk to so that we could get warm fries. She was miserable, esp after only asking for fries after an 8 hour day of flying. Poor thing. I don't know what the store manager does about complaints but I bet there are tons. I know that I am not the only one to have complained. I cannot believe that nothing has been done about this store and their terrible employees' attitudes. This store and their workers really are the pits! Oh, and the rest of my order was cold and incorrect. Gee, thanks for nothing but a cold waste of money. read more

I would like to give a good review to two employees. Their names are Roshna and daisy. I'm a regular at this location and every time I come here they always have a smile on their face and always greet me nicely. They always pay attention to every detail of my order and they always make sure that my order is complete. I can always see that they enjoy their job read more

I don't usually have high hopes for McDonald's, but I didn't expect it to be this poor. I went through the drive thru with a BOGO chicken nuggets coupon. The one that took my order and money was nice and quick. When I drove up to pick up my order, the girl just handed to me "here" and walked away before I could ask for ketchup. Drove home, ate my first box and was going to eat one or two more nuggets in the second box and discovered that it's a chicken breast?? The picture was taken in my car cause I had to drive back to the McDonald's. Luckily is was close by, but come on... Went to the counter and explained the situation. All I got was a "Oh, I'm sorry, did you wanted a 10 piece nuggets?" What else did I wanted? A plain chicken breast in a box? She quickly gave me my correct order and I left. read more

McDonald's - Fast Food Near Me - Des Moines, Washington

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Saturday night and drive-thru line was long. To be expected. Moved very slowly. Were you shorthanded? At least apologize to guests for the wait. We placed our order at the microphone. When we finally got to the payment window, employee advised us she'd "lost" our order and we had to redo the whole order. (One item was a special order which she recalled.) We didn't notice on the receipt that she'd omitted an item. We paid, and pulled forward to the pickup window. Checking our order, we found only one Double Quarter Pounder, not two. We explained it to the employee working the window. We'd have gladly paid for an item we weren't charged for. Employee told us that her manager said we'd have to go through the line again. That would have probably resulted in all our food being cold after a 20-30 minute wait. Employee rudely shut the window on us. We were not yelling or using profanity, but we were obviously disgruntled. As someone who has managed numerous businesses, I would have at least made a way for us to get our order filled. Given multiple inconveniences, I probably would have simply comped the sandwich to keep a customer satisfied. As such, my wife said next time we'll just go to Burger King less than two blocks away. THIS WAS, WITHOUT A DOUBT, THE ABSOLUTE WORST EXPERIENCE I'VE EVER HAD AT A MCDONALD'S! read more

Prompt, polite, and friendly always. There are so many restaurants you have to wait for service while crossing your fingers at quality. My orders here are always as ordered with precision. read more

McDonald's - Fast Food Near Me - Des Moines, Washington

This place the foods are hardly hot nor warm. It's always cold warm. They never can get anything right. Especially for delivery. Always missing drinks, and nuggets sauces. This is the worst location all the time. read more

Overall 1 star burger was moldy and had stains fries were very salty caramel frappes was ok. When I order thru drive thru it can take a while and mostly get my order wrong. Staff is usually not at the register and takes time for them to come if you want to order inside. It is mostly chill inside but can get loud. Recommend different McDonalds 1 star read more

McDonald's - Burger was moldy and had green stains. fries were too salty.Caramel Frappe was good. Bad service 1 star - Fast Food Near Me - Des Moines, Washington

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Disgusting DON'T come here I found hair in my food, will definitely not be back the only good thing about it was that they gave me back my money but it's a food place yall need to do better read more

I door dashed here and it was terrible and cold. On top of the quality being trash. They missed an item. It may not seem alot to some but today was a rough day and we were all just hungry so it was just annoying. It was just all bad. That store needs to get it together. read more

Terrible food service. Countless mistakes on orders. Employees need a better training. read more

It's really sad to see all these bad reviews about this location. This is by far the worst McDonald location probably in Washington state. All the employees are rude as hell it does not matter what you order you could order a freaking large Coke and they would make you pull around to the front of the building to wait, this location needs to get it together or hire a new management and fire everybody. I will not come back to this location ever again I would rather drive an hour out of my way then come here. read more

Honestly I almost never have a bad experience at any McDonald's until I came to this one. 5/28/2022, appox. 3:30-3:45. Received mobile order, realized the fries were cold when I got a block away from them. Turned around. Explained that the fries were cold. Everyone knows what fresh fries taste like and refried fries taste like. I received my original fries that were refried. Honestly wouldn't bother me that much but the customer service was crap the whole way through. Enough that I don't want to go back. read more

This place. The drive through speaker volume was so low, all I could do was just agree and hope for the best at the first window. The food was almost right... we were shorted one McNugget (out of six.) I asked for Dr Pepper.... Got ice water. They forgot the happy meal chocolate milk, but that was remedied by a quick request for paid item. The lady taking orders was matter of fact, and very robotic. While this may work in the engineering field, it doesn't work well in food service. The sauces we requested (BBQ and honey) were not given. Instead we were surprised with two sweet and sour sauces and a maple syrup. At least the ketchup was still ketchup (or was it katsup?) The only praise I have for this location is how the correct food was in our little McDonald's bags. Beyond that, everything else is a mystery. Here's what children have to say about our experience: Horrible customer service... terrible volume on the speaker... we never want to go there again... they got our sauces wrong... I miss my chicken McNugget... the chocolate milk tasted horrible. And that's that. read more

I work near this McD's, and they basically just fail. Constantly. *Their employees are the type to hand you your food through the window then slam the window shut. They don't realize that OH NO I WILL wait until you open up again to ask for ketchup. *I've left w/ no napkins or straws. We all know the horror when you sit down to eat. *They run out of Shamrock Shakes. What. *Getting your order right isn't a guarantee. *Sloooow. Boo. read more

McDonald's - Look at this sad excuse for a side of tartar. - Fast Food Near Me - Des Moines, Washington

I like this McDonald's, the workers are usually nice Had a bad experience, the guy working was very unkind. As he was walking away hearing him say some profanity. Albeit they said "closed" but the guy didn't have to be so rude. Comes up bad behavior and bad mood and closes the window abruptly and hastily May 31 2021 12:31 am shift - you are the reason, thanks for ruining the night read more

The food is great and the workers there are friendly-- customer service is good aswell, I like a lot of the food there but on a spot of the breakfast menu there is a "chesse danesh" that dose not quite look like the picture on the menu, 7/10 would recommend eating here. read more

This location absolutely cannot get an order right. I am almost positive you could order a Big Mac here and they would find a way to serve you a Taco Bell burrito. The one star is because they are usually quick and not too rude most of the time. It would just be great if ordering here didn't feel like food roulette. read more

I'm not sure that employees follow sanitary protocol here. I needed to use the ladies' room and two female employees seemed to be taking their 10 min break on the toilet, one giggling while watching something on her phone. When one of the employees was finished, she barely put her hands in the water, without using any soap, and went back to work. My husband and I decided that we would get our breakfast elsewhere. read more

This is the worst mcdonalds ever, the servers are rude and the service is super slow!!! By the time we get our food its cold, pathetic

One day, I did not pack my lunch and decided to go to this McDonald's for lunch. I arrived at the drive thru at 12:00 p.m. on a Monday. When I arrived at the pick-up window at 12:25 p.m., the worker there told to pull to stall number 1 to wait since my bacon burger is not ready yet. What? 25 minutes at the drive thru and you still do not have my order. What is going on? read more

Missed the milk we ordered with a happy meal and gave us the wrong drink with our main meal. The correct parts were fine and milkshake was good read more

At least they had workers. Rude as they were, they were there, but not there to serve warm fries apparently. My ration of small fries served in a large sized fry container since I ordered the large were especially bad. But....they had workers. read more

Been over 2 years since my last review and sadly it has not gotten better. Everytime we come through the drive through we have to drive around atleast 2 times to get our order right. I learned somewhat of a hack, if you ask for your nuggets well done 75%of the time they will give you fresh nuggets. The other 25% of the time they just reheat old nuggets. Its like Russian roulette. The fries are also hit or miss. I would recommend going in the morning or daytime bc if a manager is there, they will make sure to get it done right but as soon as it hits 4:00pm you're better off cooking frozen food at home cause it's basically what you're gonna get from here. I work in the food industry and i know sometimes people make mistakes but by the looks of it, this places has ALOT of mistakes. Perhaps the fast food industry era has come to an end. #lovedbygrimace read more

What kind of McDonald's take cash only during graveyard hours? The lazy type of one. I asked them when will you accept cards, they replied "every 30 minutes we switch back and fourth." I asked WHY? That doesn't make any sense." They has no answer for me. I'm assuming these ppl that work here don't want to serve anyone during this time of days because of the traffic. And it's the same employees that do this, managers need to get rid of this graveyard crew. Waiting behind another car to leave and it literally took 15 minutes to get food out the drive through. read more

McDonald's - This car been waiting 20 minutes for their food. - Fast Food Near Me - Des Moines, Washington

Fries were soggy, and Big Mac were sloppy and two buns were together. It was a really messy burger. I've always had a problem here.

This store needs to work out the kinks in their app. Twice I have tried to redeem rewards and twice their drive through attendants have charged me for the free items I'm trying redeem from my rewards without mentioning that the code generated by the app didn't work. Is there sauce shortage? Each time I order nuggets, I tell ask for BBQ sauce and each time my request is noted as no sauce. What's the deal here... Avoid this location. You won't get the sauce you ordered and forget trying to redeem any rewards from your mobile app read more

Sketchy. Dirty. Unsafe. Never expected to walk into a McDonald's.. Especially in Washington. Detroit, absolutely! Made a pit stop from Washington to Oregon and wish I would've read the reviews prior. The restrooms were dirty and filled with what looked like used drug paraphernalia. There are several McDonald's not far from this location. Do yourself a favor, especially if you value your life and skip this location. read more

Omg they cannot give you the correct items if their lives depended on it. I have ordered the cold brew frozen coffee a million times and they ALWAYS mess it up by giving me the mocha frappe. Then I have to tell them they did it wrong and everyone stands there looking super confused. They tell me to go park in standby and then somebody brings out the correct coffee. This has happened more than half a dozen times at this location only. ALWAYS check all of your food before you leave. read more

This is the first mcdonalds burger ive eaten in 10 years, my friend and I were going camping and decided why not. Highly disappointed find a long black hair wedges between the meat and cheese, will not be coming back. read more

McDonald's - Hair and cheese. - Fast Food Near Me - Des Moines, Washington