I went for breakfast and ordered a sausage muffin with cheese. Receive the muffin with no sausage just cheese. I went to return it and they were totally rude. Told me breakfast was over and there's nothing they could do. Even the manager was totally rude to me and said there was nothing she could do. They never offered to refund my money or to give me anything else. Very bad customer service. read more

Female manager who works Sundays until 6am needs to grow a few brain cells (Synthia?) I call them at 5:57am asking for a water cup w my order / she confirms she will include it. I later found out she left at 6;00 - not telling anyone about the water or getting it in the order It naturally arrives with zero water and I'm stuck at work without it. Genuinely hope this girl the worst in life. read more

Who the hell does this and can't properly put the meat in the center of the bun? Both were like this, cold, and fries were cold. Only good thing I got out of this $10 meal was my drink. Horrible service. read more

McDonald's - Half assed burger - Burgers Near Me - Estero, Florida

Where to begin... I was charged for a latte when lattes were apparently not available. I was handed half my cookies and asked to wait. When the manager came into the picture because my kids, my lady, and I were standing around waiting very long for our food, she asked what we were waiting for. I explained we were missing cookies. She pointed at my daughter carrying the first batch we received, saying, "she's got them right there, sir," with the implication in her voice that I was attempting to bum two free cookies off of her store. A whole $1.39 . She was not apologetic when I explained. Every single person we interacted with was rude, off putting, dismissive, or down-right insulting. None of us acted rudely, raised our voices, or expressed anger... and yet we're treated in the worst way I've been treated at a McD's. The customer service and overall vibe of this McDonald's is pathetic, shameful, and whoever owns this franchise should clean house and hire people who have an ounce of interpersonal skills. read more

Big Mac Combo Big Mac C+ , where's the beef? Fries - F , undercooked in middle Coke A+ Service : Fast read more

The service sucks BAD. I was in the drive thru waiting for 20 mins and no one answered at all never going to this place again. This happened to me twice read more

f this McDonald's they are lazy and never have ice cream and don't give full servings. Totally not going here again maybe never wearing red and yellow again. ruined my whole damn day. read more

McDonald's - large fry - Burgers Near Me - Estero, Florida

As the food in every McDonald's is the same and the general debate has gone one between those that love, those that hate it and those who actually terrified by what they believe to be the health hazards of it, I'm going to skip it in this review. The only point of me making a review of this McDonald's is that is one of the first I have been to wherein the staff seemed genuine in their friendliness, courtesy and willingly helpful attitudes and the décor, sort of a modern industrial, simple, but elegantly understated and eye appealing. So, for me, this one was A-OK. read more

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I have gone through the drive-through two times and I have been totally ignored after paying does not even look at me handing me my stuff back. No thank you have a nice day go to the second window busy or not. There's still customer service that is needed. Very very sad. read more

Without a doubt the most disorganized, pathetic restaurant I've ever been to. Took 15 minutes for a happy meal and a double burger combo with no one in front of us. If I could give negative stars I would. read more

I've been waiting 30 minutes for my curbside order. As I'm typing this they are still only serving drive thru. Including drive thru orders that are being sent to park for a minute, they get their food and leave. I'm normally pretty patient and can see it's a busy Friday night so I waited 20 minutes before I went in to ask about my order. I was told they were "working on it" so I said I would go back out to my car. The app said it should've only taken 5 minutes to complete after my order was placed. I figured it would take just a little longer than 5 minutes since the drive thru looked long but that's why I set up my order before I got here and placed it upon parking in a curbside spot. I don't expect much out of McDonald's but this is pretty silly for two burgers, a fry, and a soda. Edit: I never received my order after 40 minutes and they had locked their doors around this point. I had to leave since I had to pick someone up from work. It was only an $8 loss but annoying nonetheless. read more

Awesome service! It was pouring out and they brought my food to my car. I asked for extra ketchup and they didn't give it to me so the gentleman went back to get it for me. I then managed to spill my shake all over and he went back and brought me a new one. Mind you he kept coming out in the rain! He went above and beyond! read more

2 weeks in a row, I've tried to use there in house order system because nobody is at the counter. Literally stood there for 20 min til what I assume is the manager showed up. Ridiculous. Absolutely ridiculous, whoever owns this franchise must never show up. Fucking ridiculous read more

If I could give no stars I would. Ordered a double cheeseburger DELUXE with extra pickle. The burger was only warm and dried out. Could NOT have been grilled when picked up as advertised. There was also ONLY pickle on it. No lettuce, tomato or onion as advertised. The fries were barely warm and the side salad had NOTHING but lettuce in it. If you want anything done right, I'd seriously advise you check your order before leaving. read more

Stopped by this Mcdonald's to get a snack after I got off work like I usually do. It wasn't super busy when I pulled into the drive-thru, it was around 10:00-10:15. Anyway, I ordered a drink, an apple pie, and some fries -- when I pulled up to the window to get my food, they gave me my food but asked me to pull forward to wait on the apple pie I ordered. The person at the window was super nice and offered me some free cookies since I had to wait (which I declined because I understand how the food industry works, I work at a sports bar and grill myself so I didn't mind waiting.) I waited about 6-8 minutes and the guy (wish I had gotten his name) handed me my food, apologized for the wait, and told me to have a great nice. When I got home and opened my bag with the pies in it, I saw he had given me an extra one because I had to wait!!! Literally made my night after having such a stressful day. Thank you so much!!! :) read more

I went to the drive up window yesterday, morning. I ordered the Sauage and Cheese McMuffin. When I got home and opened the wrapper, I found the Mc Muffin was burnt. The Sauage was dry and over cooked. read more

What good food, great service, and excellent facilities! Had a great day at this McDonald's. Best one Ive seen in yearsMcfrappeMcfrappe

Went here this evening for two sundaes and their ice cream machine was down so they only gave us one strawberry shortcake sundae and a vanilla shake. The shake was delicious, the strawberry shortcake was soupy and didn't taste that great. Very little cake and too much strawberry sauce. The drive thru was super slow. Inside the place wasn't as modern looking as other locations. The restrooms were in decent shape. read more

McDonald's - Strawberry Shortcake Sundae - Burgers Near Me - Estero, Florida

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Waited 20 minutes in line on my way to the airport for 2 hamburgers, 2 fries, and 2 cokes! It was 6:30 on a Tuesday night. Terrible!

They got my order wrong 5 different times an it was so frustrating because me and my family went in and then they shouted our order to the back then they brought out the wrong order and the person who yelled back the correct order said we order the wrong thing. read more

The service definitely depends on the manager on duty. I pulled up at 1:30 and tried to use the app. It would not let me use my points. It also told me the location was closed. The sign was off! I went up to the speaker and was told at first I could get my free Big Mac when I ordered a Big Mac or quarter pounder. I told them I was having trouble loading the app. I ordered a lot. I also ordered a large fry with no salt! When I got to the window the gentleman told me it was a wi fi problem. I could scan my receipt later. Nothing about the buy one get one Big Mac! When I went to pick up my food . I instantly noticed the salt on the fries. The young gentleman who also told me I could get the Big Mac deal went to get the Manager. He came and said how can I help you? I first grabbed some fries and said look at these you can see the salt on them , taste them! He said no ! He was the one that made them and said no salt was added! The salt comes from when they place them in the same area as the other fries. He said there was nothing he could do about that . When I told him I couldn't use the app because it said the store was closed, he said we are open 24 hours on Friday and Saturday. As if this explains the situation! I think he does this on purpose. He treated me like someone trying to get something for nothing. My phone number is 619-417-5905. I have given this location five star reviews. I was dressed in a suit! I don't deserve to to be addressed in the way he treated me! read more

Every time I come here they give me cold, UNCOOKED fries. If you ask for fresh ones they roll their eyes.

By far some of the worst service I have ever had. Waited 10 minutes inside for them to completely lose my order. Were not at all apologetic. Do not come here. read more

Supported this location for 7 years up until the manager Melisa was transferred. I continued my daily breakfast for several months until the service became intolerable. The new manager didn't even say hello or extend a friendly acknowledgement. No customer service skills whatsoever, several times food came out at room temperature. A few days ago the fries and chicken nuggets were again room temperature. This was the last straw. I'm done. Obviously the owners are absent from day to day operations and are too busy trying to reduce costs and forgot about the customers. Joe read more

This place has the meanest manager I have ever encountered in my life. She screamed at us for looking at the menu for too long and said she was closing the lobby early just so that we had to take our food to go. She also was not wearing her mask and refused to give us sauces for our food. read more

So I am back again and guess what. I am eating a cold burger again. This time I ordered the burger and a sundae after standing in line for 7 min. Then they discover they can't do the sundae. I am handed the burger and wait while they try to find the "right" manager to do my refund. Cold food again. So disappointing. read more

Really bad attitude. Like damn I know you don't wanna work but that's not our fault. Also cold fries

Avoid long lines from the highway traffic by just running inside!! This spot is about a half mile from the highway 74 going east. It is hidden in a shopping center- you must turn left at the light into the shopping center prior to seeing the McDonalds. Service is quick. The food is as expected. read more

This is the second bad review I've given to this McDonald's but this time it's even worse. I ordered a quarter pounder and and got my sandwich with no bottom bun! The burger was sticking to the cardboard box. And when my bf went to exchange it? They talked shit in Spanish thinking my bf couldnt understand. These stupid workers are making $13 an hour? For what!? Disrespectful lazy pieces of shit. Sorry. Not my first bad review and definitely over it. read more

Drive in. Order into a sqwacky box. Drive some more. Pay $2.79 plus tax. Watch penny change drop to curb where no one can reach. Drive over the penny to the next window. Take a sweaty, medium cup of Fruit Smoothie from uniformed person who's reluctant to really reach out to the car from inside the restaurant. Put the 230 calories in the console while you drive some more. Get a good drink at the light. MMM. Glad McDonald's added fruit smoothies to their menu. They are good. Meanwhile, I'm not listening to the competitors whining about McDonald's selling smoothies. Kind of reminds me of The New Yorker cartoon (10/3/11 page 32) of two squirrels in the same tree. "You know that thing where you stand like a statue, then move real fast, then stand like a statue again? You totally stole that from me." Well, no. But I probably like both of you, even if you know how to do the same thing. read more

It's a McDonald's. There's really not much more that needs to be said. It's a chain that prides itself on the uniformity of it's restaurants. I can't say I've ever had a bad meal here (inasmuch as it's fast food), but at the same time, I can't say I've ever went out of my way to come here. That being said, it's a great place to grab a quick bite before events at Germain Arena, across the street. read more

To start lady was rude at taking order. Cutting me off mid sentence. Pull up to pay manager doesn't speak English, gave me the wrong order and forgot straws. Got my sweet teas and was 1/2 full. read more

Used to order food via Uber Eats, and they always mess up the order, then blames the shipper... I called to see what's up, they blame the uber... I'm not gonna order from there again. read more

Unfortunately under staffed and poor handling of waits. Overly attentive of drive thru which was backed up. Slow inside. To busy to interact with customers. I used kiosk. Food didn't come out for fifteen minutes I gave up and got a refund. Manager didn't speak to me as he handled refund. No apology, just walked off. read more

Whoever the manager is, I'm sorry. I feel for ya.... Actually not at all. Just your employee that should have your job when he's probably only 20 if that. The woman manager, thick(nicely put) and you know a face of that kind when you see it.. that one. Racist alert, to say the least. (Manager) People don't understand how important it is to treat people and how it effects their own life. If you would ask me, I believe in karma.(: I don't think this woman is aware of every action has a re-action. (: Don't stop supporting McDonald's! Enjoy the pleasant employees that are not 50 and miserable and get off on letting there anger out on random people. As well as judging someone based off the color of my skin, what I look like, smell like, I can be myself wherever and whenever I please. This is America right? Just because you have a job. Doesn't mean you don't have a name, reputation, employees that have to deal with your psychotic ass.. or can be beyond disrespectful thinking that your job at McDonald's is going to care about you.. lol. Goodluck, maybe I'll see ya at the corner store behind the counter in a week or two.. oh wait, you will just sit on your ass living off assistance, for being lazy. Lol. Goodluck with your life mrs. your a very pretty, kind, loving person.. I can really tell!! 5** for hard working young man doing your dirty work. read more

My husband son and I came here to get dinner and 7 cars had to pull to the mobile orders bc no ones food was ready, yet numerous cars pulled up and got their food. We waited 20 minutes and when she finally came out half our food was the car next to us and the rest was a wrong order! I can never come to this McDonald's and get my meal correct. I will do my very best to never come back here. This is ridiculous!!! read more

Whovere was in the kitchen at around 9-9:30 on January first completely shat on everything me and my friends ordered basically. Worst mcdonalds ive ever had. Completely ruined our new years read more

The worst McDonald's in history. You might as well pre order your food two days in advance and you may get it on time. In an industry where service is everything their service is horrible. Where are the secret shoppers when you need them. I kept going to this McDonald's because of convenience but from now on I'll travel an hour out of my way read more

ordered food for a friend and they messed up the food and didn't fill the drink the whole way. i asked about it and they just added more ice to it which took flavor away from the actual drink. sad day for americans 2/10 read more

McDonald's - Supposed to be a medium Caramel Frappe - Burgers Near Me - Estero, Florida

If I could give 0 stars, it would have been done. I have been here four times. Each time, the coke machine is non-functional. Furthermore, the last two times, I received raw chicken nuggets. Raw. Needless to say, be cautious when getting food here. The employees are unbelievably inconvenienced by customers as well. Like I said, 0 stars read more