What a wonderful experience here at McDonald's I was greeted with beautiful smiling faces and even wished me a good day. They said you're welcome. I am my food was delicious and prompt and I didn't have a long wait despite all the traffic in the area. This was the best McDonald's I've been to in a very long time. I really enjoyed the genuine friendliness and promptness of my order being complete if you go through this one I did the drive-through you'd be very pleased. read more

It's time I learn my lesson with this place.I'm going to have to start driving down to the one further down from me where i've never had an issue or just find new restaurants to eat at. The worst thing is, when you make an order, specify what you want.You're not told they're out of anything until you get home and realize that they decided to give you whatever they had on hand. My son is ADHD/ODD and very particular with his food. He does not eat his nuggets with any other sauce other than barbecue sauce, well turns out the restaurant ran out. Didn't inform me that they ran out? So when I got home of course, he was extremely disappointed and I had just spent all this money ordering him all these nuggets that he now will not eat. I called the restaurant to find out what happened to my sauces. I was told oh, they ran out someone should have told you so I explained well, .no one did so now what do I do with these nugget that he will not eat?They told me that wasn't their problem and they will not be refunding me anything but I can come back tomorrow sometime when they have the sauces available and they'll give me a couple packs. I was so dumbfounded that, that actually came out of her mouth. Don't get me wrong. I know how hard it is to find good help. I hope whoever I spoke to on the phone wasn't a manager or supervisor because if so ,she is truly in the wrong profession but I did make it clear that was not acceptable and I will be there first thing in the morning to speak to a manager with all the uneaten food and either the food is replaced or I want a full refund. The fact that me and my family eat McDonald's several times a week and spend good money saddens me because of the way that they choose too handle the situation just cost them once loyal customers. My biggest mistake was , I did not look at the reviews to see how poor this locations reviews are. Corporate next on my list. read more

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This morning, I used the App and received an order number. At the drive-thru, window, and counter, staff claimed they did not have my order. I showed them the correct address, but all they said was, "If it's not on the screen, we don't have it!" So much for technology and customer service! read more

The employee threatened to give my food away to other customers, and rudely snapped at me that I 'cant hear' when I went to get my food

Ordered a quick $5 mcchicken meal through the drive through, noticed the fries were haphazardly dumped into the bag, sandwich was half wrapped and some of the food items had a hair/fiber stuck to them (pictures included). Disappointed with the food, seeing the clumps of hair/fiber really drove off any appetite. read more

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The service is great we were eating in and the manager gave us a tray because we ordered on the mobile app and he didn't know we where dining in so then he gave us a tray and he was very nice. And the food is perfect. And the lighting is perfect. read more

McDonald's - Table and food - Coffee & Tea Near Me - Fort Myers, Florida

Employees where extremely rude, I said "ay" to get a lady's attention so I could pay for my food and she said to me "my name isn't ay, don't call me ay" read more

If I could give them a 0 I'd do it in a heartbeat Workers Can't seem to do anything right.. Worst customer service, gossip around instead of focusing on customers and their orders. Floor is also always wet or slippery. read more

This McDonalds in Alva seriously needs better management. They take forever at the drive thru even though it's a dual lane and often do not acknowledge the substitutions in the app. It's a staple as one of the few fast food places in the area, but they definitely need to overhaul the service issues. read more

Once again, the ice cream machine is broken. I wonder if it really is broken or if they just don't want to make cones. I hate this Mc D. As you can see they have terrible reviews. Unfortunately it is the only one nearby. read more

The mobile app defaults your order to your last location instead of the nearest. I mistakenly ordered my order to a location 30 minutes away from the one I meant to place the order at. I contacted the restaurant and the woman told me to cancel it within the app. McDonald's currently does not offer cancelations in the app, per their FAQ's, and suggests to reach out to the website. I call a second time and the same woman puts me on hold for 15 minutes until I finally give up. I think this more of a flaw in their app, but this has to happen often. Regardless, the app says to contact the restaurant for a refund. Had to bite the bullet on this one. read more

Waited 20 min to get 2 burgers! Both burgers came out completely wrong. I go inside and ask for a manager, took the manager 10 min to get from her office to the front desk. She said she will have the order remade for me. The new order comes out wrong too. GO TO A DIFFERENT MCDONALDS BECAUSE THIS ONE SUCKS!!! read more

I love McDonald's iced tea! Consistently good tasting and fresh. Also love the app with all the discount offers. I'm not often a fan of McDonald's restaurants, but this one is better than most! Has a little bit of a small town/Alva feel, which I love. They have lots of staff and there are 2 guys who seem to be managers with 1 of them almost always on site helping with orders and keeping things running smoothly. What I've noticed about the guys (both of them) is that they're typically calm & the way they talk with their employees (who range from teens to geriatric to special needs) is admirable, even when their asking their employee to do something or fix something. From my limited view, it looks like servant leadership in action. I also applaud these guys for being willing to employ so many different ages/types of people and being patient with those individuals. Even when directing an employee to another task, they seem to do it in a way that treats the employee with dignity. Well done! We see your great work. read more

The wait time at night is beyond ridiculous and the food quality was not up to Standard.

They only had chicken sandwiches, and when I got them they were bone dry and with no toppings or anything, just stale bread and chicken, and I ordered the deluxe one too man :( might as well flush my money down the toilet :) better luck going to the Wendy's down the street read more

I ordered a 10 piece nugget. They only had eight and wouldn't make more. I ordered two double cheeseburgers and they only had one patty remind her this is 30 minutes before they close. read more

I asked for a mocha iced coffee and they gave me about half inch of mocha at the bottom of an iced coffee, it did not look appetizing at all! Went in and asked for a new one and they gave me the same cup and just added whipped cream, the whipped cream was all shooken up and melted; it looked worse than before!! Also the oatmeal was not mixed well and there was still dry pieces at the bottom. read more

Ordered two quarter pounders with cheese and a large fry at the drive through. The burgers were the worst ever. The bun was stale, the meat dry, the cheese was cold and the onions were cut in large chunks. The fries were cold and undercooked. Will never go to this location again. read more

Unbelievable that it could take 20 minutes for a curbside pick up order that consisted of three kids meals.

Driving all day and stopped in just before close. The team was very friendly. When they told me they were out of premium chicken sandwiches they added some extra mcchickens to my order for me. Really nice late night staff tonight and good customer services. read more

Cheap food. What else can one say. They do make an attempt to make healthy stuff. I love the egg muffins. Sometimes I go there and just buy a bunch of egg muffins and bring them home and put them in the freezer. They even have a egg white muffin read more

This is the 4th time, they don't add in all the ingredients! Like are you that fucking lazy? Everything is with in hand reach.... next time they do that....one of the employees gonna get hurt read more

McDonald's - a hand holding a half eaten hamburger - Coffee & Tea Near Me - Fort Myers, Florida

My sandwich was cold I had to ask for a new one. I told the lady thank you never said your welcome just walked a way rude people.

It's a typical McDonalds, but customer service leaves a lot to be desired. Was served by a tall blond named Chelsea and she was rude as could be. I'm so sorry I walked in and bothered her as she was stocking cups. So if you come here stay in your car the service will stink but you'll be comfortable read more

Zero stars is not an option unfortunately. Over priced cold to luke warm food, no concept of customer service, too busy talking to each other so they speak, they just take your money and stick a bag out the window. There is McDonalds and Wendy's here, Wendy's always has a line of people waiting and this place doesn't and I am confident Wendy's is doing it right. Don't stop here and don't expect management to care if you say something. read more

Horrible place, rude management and unethical practices for it's employee's. I will NEVER order from this place again!!! I feel sorry for the employee's there, waiting for 5months for a final paycheck is unheard of! Time to call a lawyer since we cannot get any answers or calls back about this matter! I have never been treated so bad by a manager at a restaurant that I have never worked at! I don't know what gives that manager the right to talk to me in that way when I was only trying to turn in my daughter's uniform. I was unaware that it had to be dry cleaned. I've never worked in fast food so I was unaware of there P&P. If it were my store I would take the time out to RE-TRAIN some of the management there since they have no human resource or customer service skills. read more

If you have a spare 20 minutes then go ahead through the drive through otherwise forget it. Completely incompetent and they want to raise the minimum wage. That's a solid plan. read more

they messed up my order at least 3 times and then proceeded to give me blue water which is supposed to be powerade. overall i am not happy with my experience and two stars is me being generous. read more