I was part of a large group that had notified this restaurant ahead of time that we would arrive mid afternoon. There were a few tables put together but that's the extent of preparation. It took THREE hours to get drinks and food. I could be more understanding if we had not called in advance. There was much that could have been done to prepare for our arrival ( we were on time) One person was responsible for all of us . There were other employees that could have helped out to make things go a lot faster. Oh well, guess they figured " it's not my problem " . This place is obviously old . The women's bathroom only had two stalls and the doors hit each other..... I had the bourbon chicken and shrimp. It was at least hot when served. The taste was ok... If I was on my own I would not return here. read more

Applebee's Grill + Bar - Bourbon chicken and shrimp - American Near Me - Franklin, Virginia

This is probably my worst meal at an Applebees... which I did not think was possible. I've been to Applebees all over the country and this one certainly is the most mediocre. The service was great, the waitress was very attentive. However, the restaurant itself is outdated, dirty, and dingy. The bar area was extremely loud and crowded for 5pm on a Monday. The thing I usually like about Applebees is the consistency across the board at every location. I can say, this was not the case at this location. My daughter and I ordered the 6oz sirloin and it was the saddest steak I've ever had at an Applebees. Usually their steak is always the same quality and taste. This one actually tasted and looked like they got it at Walmart. It was very fatty, unevenly cooked (the edges were somehow red but the inside was cooked more?), and over seasoned. The beverages we ordered were very sweet. I will not be returning. read more

Applebee's Grill + Bar - American Near Me - Franklin, Virginia

We came here today to try the new $9.99 deal. I wanted to give the fried chicken sandwich here a chance again, even though I have had it before and it was so dry and over cooked. But today, wow! It was cooked to perfection! The chicken was so moist!! Better than Chick-fil-A! I was very impressed! I can't wait to come back! read more

It was horrible food was disappointing I was expecting better the service was horrible. The bathroom was disgustingly dirty plates and cups where dropped everywhere kids running around and to to it off the tried to take more then was supposed to off my card I'm never going there again. read more

Applebee's Grill + Bar - A fan in the bathroom this is very nasty. - American Near Me - Franklin, Virginia

Our food was atrocious and after telling the manager,he laughed it off and walked away!! The place is filthy and it smells of sour water.The front waiting area has obvious mouse holes and there is so much dust in the lamp fixtures it's safe to assume it's in the food as well..Would give zero stars if I could . read more

Good food. I especially enjoy the baby back ribs and the onion rings. The ribeye steaks are delicious. Baked potato comes with all the fixings. Good food definitely read more

Jyasia was very nasty and upset because i came to pick my to go order up tonight and she thought she deserved a tip and had the nerve to say "No tip" when she didnt do no work except hand me a bag of my food! I could understand if you sat me down served me food and drink but that was not the case! If you feel you need to beg for a tip when you didnt so anything other then hand me a bag you need find another job instead of begging for a tip you didnt deserve! read more

The service was absolutely terrible. The waiter tried to tip his-self way more than what was offered. The restroom was very unhygienic.The food was really disappointing and cold.i wouldn't recommend this Applebees to anybody.I will not be returning. read more

Kids burger was burnt and smaller than a McDonald's size. Staff is wondering around on their phones and non attentive. While the bartender worked hard, the odd were against her as they were out of silverware... how does that even happen? Two adult meals came out- requested BBQ sauce on side (due to allergy) and it still came out smothered in BBQ. Out of Truly and no battered chicken for sandwiches. Reordered a salad with grilled chicken (to replace the sandwich with BBQ) it came out with fried chicken..... manager came over and said all the kids burger look like that.. manager took the incorrect salad back... shaking his head with disapproval of our complaint. Said he'd bring another- just came out and is drenched in teriyaki sauce (which I'm also allergic to). OMG... this is ridiculous... read more

Applebee's Grill + Bar - a man sitting at a table - American Near Me - Franklin, Virginia

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The waitress was wonderful, and service was quick. While the food was delicious mine was served lukewarm. The place looks run down (carpeting and womens restroom)). read more

Very happy to see a choice in Franklin, VA other than fast food! I'm assuming this is a new location of Applebee's. I ordered Sirloin Steak, which was seasoned perfectly and served quickly. Instead of the vegetable medley, I got applesauce with my meal. I was a little surprised that it was served in its unopened plastic cup, just like you would buy at a grocery store. Not the most appealing presentation. Food was great, server was pleasant but just a tad on the slow side. read more

Seated fast. After ordering, food service was slooooow! took over an hour to get the food! Food quality was super poor. I can buy something in a box at Walmart that taste better. Bathrooms looked like a hurricane had been through. No desire to return. read more

I ordered my Usual salmon with broccoli and I also gave the shrimp and Parmesan sirloin a try and I can definitely tell you it was good I just wish they would give me some more shrimp and because of the current crisis going on I decided to give the worker who was bringing my food a tip read more

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Worst service ever. A meal came before our drinks. Asked for a sweet no lemon and was brought two with lemon. Unbelievable. Steak rare was beyond med . We will never be back read more

Great family restaurant!! Friendly servers, bartenders and hosts. Food comes out hot and quickly. Managers are always engaging and friendly.

Times have really changed since I've been to Applebee's. We were looking for a good steakhouse in Franklin and were informed Applebee's was the only place for steak. Upon arrival the place was full which gave us high hopes for a great steak. Upon ordering a pitcher of beer it started. The beer was delivered in a pitcher 1/5 ice to keep it cold. Under the ice section was an air filled spot taking up more room in the pitcher. $9.00 We then ordered appitizers of buffalo wings. 4 wings, 2 celery sticks and a cup of ranch. The fried green beans were somewhat more plentiful. Beans and wings were good. All three in our party ordered the New York Strip and baked potatoes. Steamed broccoli as the vegtable. Two orders were wrong having mixed vegatables instead. One of our party began to soak his steak in A-1. I told them a great tasting steak stands alone without masking the flavor of the steak. Needless to say A-1 to the rescue. It was an average tasting steak like what you would get from Ponderosa. The banana cheesecake was excellent as was the waitress, Morgan who tried to rectify everything. $133.00 bill next time we'll drive to Norfolk for a great dteak dinner. read more

My roomate and I live in Smithfield but had to make a run to the Lowes in Franklin VA yesterday afternoon. He treated us to Applebees in Franklin on Amory Drive. We don't usually go out to a real restaurant very often, so this was a treat. With the exception of I guess it was the manager on the serving side, everyone we dealt with from the hostess on down to our waitress needs a "How to Treat Customers" 101 class. The hostess was rude, even though I kept smiling and saying thank you to her. Our waitress didnt seem interested in really keeping us happy and making sure our visit was a pleasant one. Our waitress (when we finally got one) was nice, but didn't keep up with drink refills and it seemed like if we wanted something extra (like dessert ((which we normally don't get)) and also coffee after the meal that my roomate wanted, it was almost like we had to plead for it. Our bill (not including the tip) was $75.00, which is alot to us. The food and the poor service WAS NOT worth 75 bucks! The only saving grace was the evening serving manager (at least, I think that's what she was). She was very personable, down to Earth and honestly seemed to care that our visit was enjoyable. I realize they were busy (but it wasn't like they were packed) and maybe other things were going on behind the scenes that I wasn't aware of, but after last night, I don't know if I'll return to that location again. read more

This is the worst establishment that I have eaten at. After about a 50 minute wait with open tables we are sat a table that was open from the time we got there. The server was inattentive and slow never refilled our drinks in a hour and a half dine time. The manager seemed unconcerned about our poor tasting food. I would highly suggest going to dairy queen if you're hungry in the area.. if I could give this ZERO stars I would! read more

Absolutely terrible. It took 25 min just for someone to come to our table and say that they were our server. While waiting for our food we attempted to fix our own table from wobbling so much it looked like an earthquake every time we touched it. My bf and i specifically stated that we couldn't have ANY PEPPERS in our appetizer because I'm deathly allergic, the server seemed to understand but the appetizer still came with the peppers anyways so only my bf could eat it. I ordered a chicken dish that had gravy that im convinced was made of 80% salt, i could only stomach to eat about three bites before i started feeling nauseous. My bf ordered the babyback full ribs and received a charcoal with some bbq sauce on it. This is one of the absolute experiences I've ever had the displeasure of going through at an Applebee's. I would have actually had a better evening if i had stayed home and ate my dogs food while slowly having my legs waxed by a monkey. I will absolutely NEVER go back there. Please do not waste your time and endanger your family's health by going there. read more

I've eaten here a few times with coworkers. The staff is friendly but they tend to move at a slower pace. The restaurant is never really crowded and the food is alright. There aren't many other choices in town, so I would return if I ever went back. read more

We went here for dinner last night and we were seated at a hightop table in the bar area. The waitress was busy but she greeted us and said she'd be right with us. So far so good. After a few minutes, she took our drink , our appetizer order and eventually our order. She was very nice and very attentive throughout our meal. That part of our experience was wonderful and the two stars are for her. However, during our meal, we watched and heard (couldn't help but hear because she was talking so loud) the red headed bartender complaining about EVERYTHING from no limes being cut to how tired she is of things there and even witnessed her go up to the blonde manager on duty and have a hissy fit about no limes being cut and how tired she was of the way things were there. She literally complained so loudly that she was causing a scene and every single person at the bar fell silent from talking, laughing and enjoying themselves to being involved in her rant. The managers ONLY response to this poor behavior was to shake her head and tell a customerr that she (the manager) was "tired and ready to go home". Hey bartender- people come here to have a good time, not listen to your problems or to be involved in your hissy fits. Grow up, do your job and stop ruining PAYING customers times and involving them in your tantrums. Hey manager- thank you for allowing your employee to not only ruin our time there but to embarrass you in front of the whole bar with her disrespect. I watched you working, changing trash cans, deal with an unhappy customer and then be embarrassed by your own employee the way she did. I think instead of complaining to other customers yourself, you should've taken your dramatic employee in the back and told her to straighten up. You know do something like MANAGE. I guess when the manager doesn't care then the employees won't either and since they don't care about my experience there or my MONEY then my MONEY and I won't care about returning here in the future. read more

I recently returned back to Applebees for dinner about 10 days or so ago. This time I went at night. Service was still acceptable and it was packed and everyone seemed to be in good spirits, guests and employees. This seems to be their norm and I'm happy to have found a good location to dine out at in town. read more

It was horrible. First our waitress didn't come to our table until being there for over 15 minutes and they weren't even that busy. I also had my children with me and the guys next to us were being rowdy and disrespectful and inappropriate. Thet were inappropriately speaking of the female waitresses and weren't at all quiet about it. The waitress was also more worried about serving the customers that was drinking instead of serving all customers. read more

The only positive thing about this review would be our server who was very professional and friendly. Aside from that the burgers we ordered were mediocre at best. I asked for mine to be well done yet it was medium rare at best. We could have gone to Hardee's and had a better burger for half the price which is what we will do next time. read more

Had a pleasant visit. Staff was very friendly and food was delicious. Greeted nicely upon entry into restaurant and seated quickly. Ordered drinks and in less than 2 minutes they were on the table. The appetizer was warm and came out quickly as well. The main course and desert was honestly better than most Applebee's I have been too. I actually have an Applebee's closer to my house but chose to try this one instead and it paid off. The Chicken Caesar Salad was banging! Keep the good work up!!! We will definitely be returning to this location. read more

Worst service I have ever received. Bar tenders we terrible,food was terrible, management, atmosphere, everything was just disgusting. This place should be shut down... read more

Being that this location is the closest place where I can get a decent chicken Caesar Salad, we gave this place another chance, and went in for lunch this past weekend. Service was much better and we actually got our food in less than 15 minutes. read more

Poor service, ok food. We were seated after a lengthy discussion between hostesses - I felt a little awkward standing in the door way for so long. After being seated and promised crayons by the hostess (which we never received), we placed a drink and kids meal order. My order was placed when the drinks arrived ten minutes later. Boy was I glad I had already put the kids order in. First round of drinks gone. Still waiting on crayons for the word search that was placed in front of us. At this point I am feeling a little neglected. The hostess walked past copious times without speaking to the kids or it triggering her memory that she would be right back with those crayons. I would have asked, but it was if we were invisible- unable to attract the attention of any server as ours was absent. The staff were avoiding eye contact almost as if they knew they may have to deal with something. Some of the food eventually arrived after about 30 minutes. Then another 10 minutes pass and the simplest order of grilled chicken and an applesauce packet arrives. These were all served by not our waitress, but a pleasant waiter who was definitely more attentive although busy. Food tasted good. The boys wanted some sauce for chicken and once again server was absent. Another server brought ranch, but the little one had to settle for the ketchup that was thankfully on the table since he received his food so much later than the rest of us. The bill- we were charged for an extra kids meal and for use of the game thing on the table which we didn't mess with other than to move it out of the way. The bill was not ready in a timely manner and I had to once again ask another server for that. When it was incorrect my server was not around again. Finally she came to the table and said it would take some time to correct it because the manager had to sign off on it and take the game charge off. I reminded her there was also an extra food charge as well. When she eventually brought the correct ticket- she stood over me while I put the cash in the folder and when I asked for the receipt- she said "why? Are you going to do the survey?" I replied with "no, should I? She shook her head no. I needed the receipt for my purposes not the survey, but it makes me wonder if I should do the survey. It should also be mentioned that the manager was involved in some type of convict at a table near me, but I never saw him- even after having two unjustified items added to my bill and having to wait ten mins for him to sign off on removing them. I don't really like to give a negative review, I am generally positive and give people or places the benefit of doubt. --I don't know what our waitress is going though, I tipped well and hoped she wasn't trying to skim money with that extra food charge on my bill. read more

Last night I had the Southwest steak salad it was delicious....I didn't have the Chimmy Cherie but had the dressing on the side. I wanted steak and salad and that's what I got.... read more

I come here about once or twice a month. Not really by choice but because of a lack of choices out here. I have never been overly impressed with any visit that I have had. Most of the complaints that I have are with the staff. They have been rude and slow on a number of occasions. This is bad because, when it is actually served hot, their food is not bad, just way over priced. read more

Food is edible but nothing really tastes amazing, the meals remind me of frozen dinners you cook in the microwave, just fancier. NOTE: THEIR CHEESE STICKS ARE AMAZING! If anything, go there for the cheese sticks. It has a rich homey feel however since the decor is entirely made up of events that have happened around town and not too far away. An okay casual place to eat, with a group of friends, not a first date place. read more

it can be a hit or miss experience. Some of their entrees are decent but i would stay away from the meat. The first time i ordered steak there, it was impossible to chew, very low quality meat. Other items on the menu are ok. I did order steak again a few months later thinking it must have been a fluke. Alas, it was still pretty bad. read more