This is a prime example of a place that does not care about customers. They always mess up your order. Something as simple as cheese or no cheese is beyond them. You get home and the order is wrong. You go back to exchange it and they still get it wrong. Zero apologies. Zero care. Train your people!! It is not a rocket science to make a hamburger with no cheese or get any orders right. Hopefully this place gets shut down. read more

Very rude and poor service. I arrived at 11pm in the drive through (they close at 12). No one answered the intercom and there was a worker opening back door. I after waiting 3mins I moved to the 1st window where I was ignored. I went to the final window and waited. A worker came up and rudely said "what am I waiting for" I said "to order". I was informed that they close at 12, I told her it was 11pm and she shrugged me off. Keep in mind there was also cars behind in the line. Terrible service. read more

For the first time in my whole life eating a McDonald's, I was refused a refill. Apparently, the owner had a policy that if you want more soda, you gotta pay for it. No fountain drink outside. Employees were polite but the owner policy sucks. I can only imagine the rules towards the employees. Never coming back here read more

McDonalds - Burgers Near Me - Fresno, California

My food was made wrong, and when I brought it to their attention, both employees started cussing under their breath, closed the glass and said "just tell him get the F out of here" The female employee had a wrist tattoo and a large build. The male was blonde with short hair. read more

McDonalds - Rude employee - Burgers Near Me - Fresno, California

Dined in..surprised they don't do free refills like ALL other locations. They charge even for water. Whoever owns this location is in the wrong. read more

If I could give them a zero, I would Went through the drive-through after a 14 Hour Dr. just to order something small because we were starving. We told the person on the speaker plain double cheeseburger very easy with a large Coke and then the fries and the chicken nuggets order mine playing with only mustard and pickles didn't ask for a large soda like I did on my dad's but they gave me one. My dad is allergic to mustard next time you guys need to listen and take the order correctly because now he can't eat . I don't come to this one very often. I prefer the one on Herndon and Mark's because they don't mess up as bad as you they still do. read more

Double cheeseburger was way overcooked. No soda refills Very dissatisfied with the experience. Not like McDonalds as I remember it. read more

I told myself I would never return to this location and unfortunately for me I went back. Not only was I incorrectly charged, but my order was incorrect. On top of that they are still extremely slow, the drive through is an accident waiting to happen, and the lady that handed me my food had an attitude. Smh this is just terrible. read more

McDonalds - There's supposed to be a tomato on here. - Burgers Near Me - Fresno, California

They should change the f'ing hours on Apple Maps. I showed up at 1:30 am thinking I was gonna get some food but instead wasted my gas.

Thankfully, there's many McDonald's. Came here to get more to add to the little received. Long line. Moved at a slow pace. Soft serve vanilla ordered in a cup and the worker was nice. Unfortunately, it was packed and took a long time, but the worker was kind and filled up the soft serve a good amount. Good service and delicious soft serve vanilla cone! Recommended! read more

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This location is no longer giving refills on drinks in the lobby. All other locations in my area that have the drink station behind the counter are still giving refills . I will not return to this location . Not sure why I give them so many chances to do better, only to be disappointed. read more

Poor service and skimpy food. No refills on soda too. Continue down Herndon for about a mile on the corner of Herndon and West is a great hamburger place called Fancy Burger. You'll be amazed at the quality of food. read more

Waited 10 minutes in line saying "hello?" to the screen multiple times. Finally had enough and drove off only to see the worker standing right there at the window just messing with their hands. I get there's only one person there, i've worked fast food and understand the environment, but at 4:50 in the morning and considering it to be a "24 Hour Drive Thru" (and to add they make $20/hour now) I feel like you would easily be able to take my 20 second order of two hash browns and let me be on my way. This McDonalds either needs a revamp of their service based on many other reviews or stop advertising as 24 hours for the people who work this early! If i could give zero stars i would, hopefully the operator/owner looks at all these reviews, id hate to work so hard to own a franchise only for it to perform so poorly on a daily basis. read more

McDonalds - Burgers Near Me - Fresno, California

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WARNING: GOT FOOD POISONING AFTER EATING CHICKEN NUGGETS Making a review on Yelp to warn potential customers to NOT eat the chicken nuggets at this McDonald's. I have usually been fine with most other food on the menu, but recently after eating these 2 days ago I got food poisoning within the day. I don't know if it was undercooked or expired, but just know to keep away from this McDonald's just in case the nuggets aren't the only food items causing food poisoning!! read more

Customer service is terrible. They are extremely rude. they don't give me what you order. One of the staff members blatantly ignored me when she seen me standing in line. NEVER COME TO THIS McDonald's!!!!! read more

Says 24 hours yet no one answered when we arrived to the window. We passed by and we clearly saw the workers.

Same as always. Never a correct order. This time they left out a full order of nuggets. Service is non existent since they went automated and they CERTAINLY don't deserve $20/hr based on the quality of work. McDonald's will always be consistent with the food-it's the service that's a problem. Can we get it right? At least once in a while??? read more

Only reason I come here is because I work in the shopping center. Lazy, unprofessional employees working at this location. You would think after their pay raise, they would be a little better lol Takes them at least 15 minutes to bring out any curbside order. Managers there don't even check the orders. I've gone back at least three times to get my order fixed. Terrible read more

it says on apple maps 24 hours. then on yelp says 4AM-11PM. we came at 5AM and they didn't answer. we saw them run back in through the back door when we initially entered the drive thru. like we clearly saw you. we know there's people in there. stop hiding and maybe do your job? it wasn't packed or busy. next time i'll park my car and play my music for yall to listen to thru the speaker while we wait. ridiculous. read more

The manager of Dolores this past Saturday 7:30 AM was extremely rude and hateful. When I went to the counter to order breakfast she pointed at the kiosk and said I should be there. I told her I'd like to order the old-fashioned way. She said well this counter won't be here much longer. She was extremely hateful and I will never go in that restaurant ever again. Her attitude was frightening I threw away the food that I bought too fearful to eat it read more

Terrible service. My husband walked in to order food and was never served. Him and a lady with kids were also waiting. Employees were only taking order from drive thru and ignored walk in customers My husband and lady with kids eventually walked out upset and tired of waiting We ended up going to Panda express next door to eat read more

Stopped by at this McDonald's on a road trip and needed food quickly. This location accepts app orders and the food comes out pretty quickly too. This McDonald's is located in a fairly large shopping center with a Target, Subway, Jersey Mike's etc. There's also a drive thru at this location. Right now there's a deal going on for buy one get on free burgers/sandwiches such as a Quarter Pounder, Big Mac, or Filet-O-Fish. Great opportunity to try these burgers or the opportunity to get a couple since they cost a bit more once the promotion ends. Food came out pretty descent; not too messy. Ordered Filet -O Fish and it was pretty good. Staff was pretty pleasant. The architecture of this location makes it kind of dangerous since after exiting there's on coming cars from the drive thru and people coming into the shopping center by the crosswalk. read more

McDonalds - Filet-O-Fish - Burgers Near Me - Fresno, California

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Just here for a sweet tea this visit. Super busy drive thru at this location. Long lines. Long wait. I was on my way after a 17 minute wait for a tea. Imagine they're short staffed as most everyone is these days, so I made sure to wish the girl at the pick up window a nice day. She hadn't acknowledged me when she gave me my tea, nor did she acknowledge me when I said "have a nice day!". These fast food employees are so stressed out...I feel bad for them. So I wished her a good day again before I pulled away. This time she looked up and told me the same. I doubt I made her smile for a moment, but hey, Ya gotta try. :( Come on folks that need a job, get out there and join the workforce! You can take your pick of jobs in 2021! Maybe the girl with sign wanting money could work there. She was entertaining me while I was held hostage in the drive thru line, though. read more

I placed my order & ORDERED 2 RANCH AND 2 BBQ. When I got my order it was missing so I asked them if they could please give me what I ordered. The girl at the window said yes, but then the Manager came trying to "verify" my order and said I needed to pay for sauces if I wanted any... I DID PAY FOR THEM. I told her I paid for the sauces and she needed to give me what I paid for, she asked to check my receipt, don't they have computers to check the order? She could have done that but not she choose to try to humiliate me asking for proof of purchase. I am very upset, & feel humiliated by the managers actions, I don't need to lie to get free sauces I paid for them and was obligated to prove that I bought them. Any competent manager would have checked her POS system & verified if I bought sauces or not before coming to the window & asking the customer to proof their purchase to her. The other young girl at the window was super nice & understanding.. that manager needs to be RETRAINED OR DEMOTED TO KNOW HOW TO BE A MANAGER!!!! read more

DISGUSTING!!!! NEEDS TO BE REPORTED TO COUNTY HEALTH DEPARTMENT. This McDonald's has no idea what food safety is. One cook was grabbing food with her bare hands. She also had jewelry on and nail polish. read more

So it was the first time and I said twice very clearly if I can get some ketchup and didn't get any when she gave me the coffee the lid wasn't on properly if I didn't notice and fix it it would've spilled read more

If you look at Yelp, you can see all of the terrible reviews for this McDonald's. They are by far the worst reviews of any McDonald's. Went to this McDonald's yesterday at 7:15 or 7:30 in the morning in order to get an Egg McMuffin. I decided to go to McDonald's instead of Panera or a donut shop because I thought I haven't been to McDonald's in a while. It's probably gonna be different and may be good. I obviously had made a mistake as this McDonald's was terrible. When I walked into the McDonald's I encountered the kiosk so I thought should I order from a person or should I order from the computer? It's early in the morning I'll just order from the computer. I ordered my item, and they were appeared to be only three orders total and mine was one of them. I stood around waiting about five minutes when I heard a woman in a blue outfit who obviously was a manager yell out to the back five minutes after I placed the order "Egg McMuffin" she was obviously telling the kitchen that they needed to make an Egg McMuffin five minutes after I ordered the egg McMuffin. I waited another 10 minutes I think for the egg McMuffin the service was so incredibly slow that there was a man who walked in his entire breakfast, and then left before I ever got my food, and we both walked in at the same time. This man must've ordered his food ahead of time, but I was seriously surprised that he managed to eat his entire breakfast before I even got a single egg McMuffin. When my order was ready, the woman who was dressed in blue, and was the manager, proceeded to yell out my number, even though there was nobody in the restaurant other than me at this point. The woman held out "607" proceeded to slam my food on the counter and not even say anything to me at all I mean that's what you get for $20 an hour now my god that woman was so rude and you realize why does McDonald's have such terrible reviews? read more

Hours of Operation Sat drive thru is open at 4am.... Drove here only to find it was not open at 4:20am. Called them, worker that answered and said they were not open and hung up on me.... read more

McDonalds - Closed McDonalds drive thru - Burgers Near Me - Fresno, California

Im gonna keep it quick and simple the soda had 0 flavor I had ask a worker for them to fill my soda. They got my order incorrect several times, this really irritated me. The place had a horrid atmosphere, the was homeless attempting to fight people and the place wasn't sanitary at all. read more

Indian boy working drive through purposely messed with my order.. he was working 5/4/24 9:45 pm PST. If management wants to contact me, please feel free. Repeatedly messed my online order # up to make his female colleagues laugh. Sad to see.... The times for jokes were in high school buddy. Good luck! I will never be back! read more

First off the mangers needs to retrain their employees!! I always love going to McDonald's but this location every time has been a problem with the attitudes that these employees have. & when I went in today I had to get one of the workers attention to place my order (mind you they always tell you to use the self use things but don't have all the customs) so that's why I was waiting for a employee the employee that took my order she was a bit all over the place but she was still nice & helpful! But when I order my sweet tea it wasn't sweet so I went back to get some Splenda the other employee not the nice one that helped me she had an attitude & didn't hand me just put it on the counter & walked away again an attitude issue here. & I don't ever complain or have reviews just the mangers need to do something with their attitudes! read more

McDonald at Market Place--. When we arrived the employees were fighting with each other. I stood at register for a long time before I asked for help and was told I had to go to Kiosk. I tried to order and ask for help. After no help coming, we left. Very toxic unwelcoming environment. We won't be back read more

I don't understand how you can screw up so with such precision and consistency. No receipt given because they don't want you doing the survey. Gave chicken nuggets without sauce, after asking which sauces he wanted. Last time the burgers were massacred, they no longer resembled food in the wrapper. The woman tonight said she was the manager and had no supervisor above her, hung up on me twice because she didn't want to deal with a legitimate complaint. She first said we charge you for sauce. I asked when that started, do you not get at least 2 sauces with a 10 piece. She didn't even know how to respond, so she hung up. When I called back, she said that if it was that big of a deal I could come back. No sorry, our bad... then she hung up. How is this location still open with multiple so close. Please, go to any other location! read more

Went through the Drive-Thru the other day for some lunch and couldn't help notice how unnecessarily robotic the workers were there. I'm under the impression that happiness isn't even a word in their vocabulary anymore. Just FYI McD's is an at will employer, and life can be worse: you could have no job. It definitely takes away from the whole customer service aspect, turning those "thank you"s and "have a nice day"s into hollow remarks. The food was ok. Two deluxe chicken sammiches and a 10 piece with fries and two drinks. I mean, I think the only time in the last 10 years I ever heard someone swoon over a McD's meal was when my brother returned from hiking for a few months in the mountains eating dried foods. Other than that its McD's... whoopie. read more

Terrible no customer service friendly Take to long to give you a order Unprofessional management read more

If I can give it a 0 star I would. I came here with a group so we decided to go inside and order instead of going through drive thru. Worst service ever! Came around 11:20 ordered waited til 11:40 still have not received my food. Went and ask where the heck my food was, they check my receipt and realized they f ucked up and gave my food to drive thru. We get it, you want your stupid time to be fast but don't forget you also customers inside waiting. Not only did they give my food away, they also gave a person in my groups food away as well. Ridiculous! It does not take 20 minutes to cook a patty, make the sandwich and call out the order. It really sucks because I was on my lunch break too. Asked for a refund and I kid you not, They even messed that up! read more

It was just sad tbh, all I asked for was a egg bacon cheese biscuit and hotcakes with the butter and stuff and bbq sauce. Two simple things which I did receive but got nothing of the other stuff I asked like sauce and utensils or the hotcake condiments, even got charged for them. Most of have worked early shifts and understand but with no line or anything I find it hard to see how you could just not include the things one asked for. read more

I might as well move in to this McDonald's because I feel like I'm always here. For some reason my kids LOVE McDonald's. Is it the toy, the fries, or the amazing slow service? Who knows. Either way I'm stuck coming here at least 3-4 times a month. At least the staff is nice and the inside is usually clean. Drive thru lines can get long. No matter what I'll always be back for my 4 piece chicken nugget happy meal, extra fries no yogurt with a sprite :( read more

They need to fix their hours. I came at 11:30 and they wouldn't serve me even though their hours of service were till 12 AM. Also, being that this is the last exit in Fresno on Freeway 99 it would make sense for this location to be 24 hours since the other locations in the surrounding area are not. read more

this place is unsanitary there was an ant in my sweet tea i don't recommend coming to this place ever again. these wanna-be high schoolers ain't shit they can't even get a proper order correct. disgusting and a disgrace to the mcdonalds here. half of the time the ice cream machine is broken i go to check it's working what a disgrace. dooo notttt go to thissss place.... read more